OnPay Reviews & Product Details

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Review collected by and hosted on G2.com.

There is nothing that I "dislike." Opportunities for improvement: refined tutorials using more video and in-product guidance. Review collected by and hosted on G2.com.

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to file year end tax reports. I appreciate very much. Review collected by and hosted on G2.com.

To date, I haven't observed anything significant enough worth of being addressed. Review collected by and hosted on G2.com.

OnPay is an effective, easy to use payroll suite. The web interface is straight forward and simple to navigate. The minimal HR things I do are so easy on the platform. Review collected by and hosted on G2.com.

There are features I haven't even explored yet but that's not OnPay's fault! Review collected by and hosted on G2.com.

OnPay is incredibly responsive, forward-thinking, and operationally excellent. Their support team is quick and helpful, the platform is constantly improving, and everything runs smoothly. It’s rare to find a payroll solution that’s both easy to use and built for long-term growth—OnPay delivers on all fronts. Review collected by and hosted on G2.com.

The only minor frustration is the recurring reminder about Social Security verification every time I run payroll. I understand the importance of compliance, but it would be great to have an option to acknowledge or dismiss it permanently once it's been addressed. That said, it's a small issue in an otherwise outstanding experience. Review collected by and hosted on G2.com.

The OnPay user experience is logical and descriptive which lead to less of my time onboarding & submitting. The reports seem comprehensive so far and I didn't have to ask for anything special like I have in other systems! The connection to QuickBooks worked well AND worked immediately after my first submission. Additionally, my onboarding specialist actually reached out by phone (yes, in 2025!) to introduce herself and answer any questions. All in all - a solid and appreciated start!! Review collected by and hosted on G2.com.

There was a weird hiccup during implementation around the expected date of the first payroll. It wasn't the end of the world in our situation and everything else was positive, so we rolled with it and kept going. In the end, while we missed our requested date we were ready and submitted only a couple days later. Review collected by and hosted on G2.com.

OnPay's prices are low and fair in comparison to other payroll services. The company does seem to care about their clients and prices the fees accordingly. The customer service is beyond amazing. They are quick to respond to questions and issues and provide knowledgeable and helpful information that make it easy to complete/correct any issues. Review collected by and hosted on G2.com.

OnPay's onboarding system seems drawn-out and clunky compared to other payroll providers. It it confusing for both our firm and our clients when they self-onboard.

Setting up the 2-run payroll cycle for a bi-monthly payroll run on a month that is almost over is almost impossible without customer service's assistance.

OnPay's opening the account for running payroll is not a quick process. They take quite a long time from the time the micro-deposits are received to do the behind-the-scenes work in order for the client to be able to run payroll. Review collected by and hosted on G2.com.

I like OnPay's customer service support because they resolved a last-minute payroll date issue for me on the same day. I also find it fairly easy to use and appreciate that there is a free trial. The initial setup was straightforward and easy, which made the transition smoother. Review collected by and hosted on G2.com.

The menu options on the mobile browser are limited compared to the desktop browser. Review collected by and hosted on G2.com.

Great customer service during onboarding and helping get everything set up. It was my business' first time running payroll, and it felt so nice to have experts available to help answer my questions and make sure everything was tee'd up appropriately. Communication throughout the enrollment process was consistent, professional, and helpful. I also appreciated that OnPay had state-specific tax guides that helped guide us through the state registration process. Review collected by and hosted on G2.com.

The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to employees, and one for taxes. The taxes transaction includes both employer-paid and employee-paid taxes, so I have to go manually into Quickbooks and segregate that out. Review collected by and hosted on G2.com.

I had to make the transition from another (unamed) payroll provider who had a complete meltdown mid-year and stopped processing payroll for their customers. I was expecting a challenging transition, but the onPay onboarding team walked me through the process - it was definitely differentiated that they offer this service. I have also been proactively contacted by their support team as an employee entered their bank account incorrectly and the direct deposit bounced. The user interface is easy to use, and great for hourly based employees. Value for money is great for a multi-state payroll. I am very happy overall. Review collected by and hosted on G2.com.

It would be nice to have more dedicated support for registration requirements for new states - ADP level service. Review collected by and hosted on G2.com.

Having a small company with few employees, this was a quick process. If you have a lot of employees, I believe you can upload the information which makes it even quicker. I entered my data and I still found it to be reasonable time and effort that I spent. Ease of use, ease of integration plus a fair value for what I get from OnPay, makes them a good choice for your payroll services. Review collected by and hosted on G2.com.

At the moment, I don't have any dislikes. Review collected by and hosted on G2.com.