--- title: OnPay Reviews meta_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 415 scale: '5' date_modified: '2026-07-10' parent_category: name: HR url: https://www.g2.com/categories/hr --- # OnPay Reviews **Vendor:** OnPay, Inc. **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.8/5.0 **Total Reviews:** 415 ## About OnPay OnPay is designed for business owners who want to spend more time running their business — and less time managing back-office tasks. This award-winning payroll and HR software helps small and mid-sized businesses save over 15 hours each month by automating time-consuming processes and simplifying workforce management. “It’s an easy, quick, mobile-friendly system that doesn’t require a steep learning curve,” according to Entrepreneur, and it is rated “Outstanding” by PCMag. With OnPay, you can run payroll in minutes, automate federal and state tax calculations and filings, and reduce compliance risks with built-in accuracy. Employees can access their own pay stubs, tax documents, and personal information through self-service tools, which helps reduce administrative work for business owners and HR teams. The platform also makes it easy to streamline HR processes, manage employee records, and offer top-tier benefits in all 50 states. Payroll essentials start at just $49 plus $6 per worker per month. This includes full-service payroll processing, automated tax filings, year-end forms, and seamless integrations with popular accounting software like QuickBooks and Xero, as well as leading time-tracking tools. OnPay also provides onboarding support and account migration at no additional cost, making it easy to switch from another payroll provider. For businesses that need more advanced HR features, the optional HR add-on is available for $15 base plus $2 per worker per month. It includes tools like employee self-service, PTO management, and org charts to help you better manage your team. You can also add integrated benefits, a 401(k) plan, and pay-as-you-go workers’ compensation, giving you a scalable payroll and HR solution that grows with your business. ## OnPay Pros & Cons **What users like:** - Users commend OnPay for its **exceptional customer support** , making payroll processing smooth and efficient for newcomers and seasoned users alike. (106 reviews) - Users appreciate the **ease of use** of OnPay, noting its intuitive interface and self-service portal for employees. (96 reviews) - Users appreciate the **simplicity and control** of OnPay's payroll process, leading to consistent and timely service. (71 reviews) - Users praise OnPay for its **exceptional customer support** , making client setup and payroll management a breeze. (56 reviews) - Users appreciate the **ease of payroll processing** with OnPay, allowing for quick and efficient management of payroll tasks. (47 reviews) - Users highlight the **easy onboarding process** and responsive support team, making transitions seamless and stress-free. (36 reviews) - Easy Setup (33 reviews) - Users find the **easy onboarding** process of OnPay extremely helpful for their small business needs. (27 reviews) - Response Time (23 reviews) - User Interface (23 reviews) **What users dislike:** - Users express concerns about **poor customer support** , relying heavily on troubleshooting rather than clear guidance from OnPay's team. (18 reviews) - Users face **integration issues** with limited service compatibility, complicating payroll and time tracking functionality. (11 reviews) - Users experience **inadequate verification processes** , leading to delays and challenges in payroll setup and management. (10 reviews) - Users find the **feature absence** in OnPay frustrating, especially regarding support, automated payroll, and essential document handling. (9 reviews) - Users find the **lack of integrated time tracking features** in OnPay limits its overall effectiveness for payroll management. (7 reviews) - Inefficient Chat Support (6 reviews) - Limited Features (6 reviews) - Email Issues (5 reviews) - Lack of Mobile App (5 reviews) - Users find OnPay's **onboarding process cumbersome** , creating confusion and challenges for both firms and clients alike. (5 reviews) ## OnPay Reviews ### 1. Excellent product that's so intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about OnPay?** Its easy to use while providing powerful tools needed for payroll. The implementation was a breeze, and every interaction with support has been positive. **What do you dislike about OnPay?** So far, its the best payroll system I have used-out of at least half a dozen. **What problems is OnPay solving and how is that benefiting you?** We had an overly complex system that just never seemed to work well, and their customer service was a nightmare as well as being obscenely expensive. OnPay has been outstanding ### 2. OnPay New Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about OnPay?** We are a small non-profit who just switched payroll services to OnPay. So far, the transition has been a very easy set up and an incredibly user friendly experience! I'm pleased with their help and customer service as well. **What do you dislike about OnPay?** Thus far, I haven't found any negatives about working with OnPay, they are just what we were looking for. **What problems is OnPay solving and how is that benefiting you?** They offer everything we need as a small non-profit. I'm grateful that they offer integrations like Guideline to make switching over payroll providers even easier. ### 3. Easy setup, cost effective, customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Susan V. | CEO/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about OnPay?** It is easy to onboard new employees and customize pay types and rates. I also like that there are several add-ons. We use them to manage our 401k and they also have HR and other features that are optional. **What do you dislike about OnPay?** There is a number to call for assistance but I'd appreciate a chat feature for quick questions. **What problems is OnPay solving and how is that benefiting you?** Previously our 401k was through a 3rd party and I had to pull info from payroll and enter it onto a separate site each time. Onpay lets everyone set up their 401k preference when they set up their payroll and I don't have to do anything with any of it. ### 4. Customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Hamlin L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about OnPay?** OnPay staff are great at customer support. I struggled a bit with setup, but the wonderful and patient people at OnPay got me up and running. Integration with QuickBooks makes running payroll a snap, and our accounts map seamlessly to the correct budget lines. They helped me find the settings that weren't quite right and stayed on the phone until the whole situation was sorted. What a wonderful experience! **What do you dislike about OnPay?** Written instructions are limited for a person who is not already familiar with payroll setup. I tried to fix my issues, but because it was my first time setting up payroll I found it difficult to find the help pages containing the information I needed. This is a nonissue when you discover the staff are helpful and patient. **What problems is OnPay solving and how is that benefiting you?** We are a small, nonprofit organization. I don't have a bookkeeper, and I need something as simple as OnPay to do a good job paying my limited staff. We don't have good benefit options for our staff, but now I will be more confident approaching my board with benefit proposals. **Official Response from Ty Collins:** > We're thrilled to hear that our staff provided you with great customer support and helped you get up and running with OnPay. We appreciate your feedback and are glad to have been able to assist you. ### 5. This is excellent software, easy to use, very intuitive and easy to accomplish payroll tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry S. | Company Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about OnPay?** Ease of use, when I log on, my required tasks are right there in front of me. Reports for my activities are easy to find and download for reports. Customer support is excellent and easily obtainable. **What do you dislike about OnPay?** I really cannot think of anything that is deficient in the product. **What problems is OnPay solving and how is that benefiting you?** Maintenance of records. Ease of use in adding and subtracting employees. ### 6. Reliable, Affordable Payroll Service **Rating:** 5.0/5.0 stars **Reviewed by:** Elin W. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about OnPay?** After reviewing multiple payroll services for our small business, we decided to go with OnPay due to cost and services included. It is affordable, easy to use, and the services provided save me time and eases my mind when it comes to quarterly filings because I know OnPay is taking care of it for me. Helps ease that "oh no! I forgot something" when a deadline hits. **What do you dislike about OnPay?** I don't really dislike anything. It can be a little tricky to change the pay frequency when you have to do a special run (like sudden employee termination), but I figured it out and got through it. **What problems is OnPay solving and how is that benefiting you?** OnPay is simplifying my payroll process and state/federal tax filing requirements. ### 7. Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Janice K. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about OnPay?** They are quick with responses and very helpful **What do you dislike about OnPay?** I don't have any dislikes as I like everything about OnPay **What problems is OnPay solving and how is that benefiting you?** They do all the tax filings for us so we do not have to do them ### 8. Easy to Use Platform and Wonderful Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor F. | Administrative Manager/Chemist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about OnPay?** OnPay has some of the most helpful customer service staff I have ever encountered. Any issues I've had have been resolved very quickly and concisely. I have usually only had to speak to one person to resolve my issue. It is also super easy to run payroll and minimizes my workload significantly. **What do you dislike about OnPay?** There are a lot of services I do not use on OnPay and I wish I could edit my dashboard to not show the services I do not use. Also, the Payroll schedule formatting is not super intuitive and it took me a few rounds to truly understand what days go in which payroll cycle. **What problems is OnPay solving and how is that benefiting you?** I am not that experienced in running payroll for my small business and OnPay has streamlined that task significantly. I have also learned a lot about the process on the way from speaking to various customer service people. **Official Response from Ty Collins:** > We're glad to hear that OnPay has helped streamline your payroll process and provided valuable learning opportunities. We're here to support you every step of the way. ### 9. OnPay makes payroll so easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about OnPay?** The interface is so easy to use and all answers to my questions can be found quickly or support is responsive. **What do you dislike about OnPay?** The mobile app is a little more difficult to use. **What problems is OnPay solving and how is that benefiting you?** They make filing payroll easy and all deposits are made to the correct agencies on time. ### 10. OnPay is simple to use and the reports are wonderful. **Rating:** 4.5/5.0 stars **Reviewed by:** Kim D. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about OnPay?** The onboarding specialist was knowledgeable and professional, yet personable and patient (I asked a LOT of questions). The specialist was very responsive with email replies and made it easy to schedule time to talk. The company set up and employee profile set up were simple to navigate done quickly. For small business or non-profits this is a great payroll system. **What do you dislike about OnPay?** Some of the functions or features were tricky to find at first but once I knew where to find them it will easy in the future. **What problems is OnPay solving and how is that benefiting you?** The cost for our small non-profit is the only payroll system we could afford. ### 11. Their onboarding was amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about OnPay?** The ease of use as well as ease of implementation. **What do you dislike about OnPay?** I have yet to encounter anything to dislike. **What problems is OnPay solving and how is that benefiting you?** It is making my payroll a snap. ### 12. Transition to OnPay went smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Amy W. | Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about OnPay?** When we finally committed to making the switch to OnPay from our previous provider, the transition went very smoothly. OnPay did all the transferring of information which made it a less overwhelming task. Their pricing for our non-profit organization is very helpful to our budget. **What do you dislike about OnPay?** The only thing that was not clear to me after verifying my bank through the automated process, was that I needed to record the amounts that were debited to my bank account from OnPay to move forward in the registration process. **What problems is OnPay solving and how is that benefiting you?** OnPay is reducing the costs of payroll for our non-profit. ### 13. great all around experience **Rating:** 5.0/5.0 stars **Reviewed by:** joshua w. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about OnPay?** I appreciate the ability to run payroll multiple times a week if needed and then go dormant for 2 months if it gets slow. This keeps my employees happy and makes it easy to respond to event volume. The customer service has been top notch. **What do you dislike about OnPay?** I haven't found any serious downsides either with ease of use, customer service, or initial implementation. **What problems is OnPay solving and how is that benefiting you?** The ability to run payroll on my schedule. ### 14. Great Payroll and Tax Pay Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about OnPay?** OnPay is simple to implement and use. I run twice per month payrolls for two companies currently. Customer support can be reached by email and phone, and they always respond quickly whether it's a simple question regarding administering a payroll or if it's a payroll tax issue. We have employees in multiple states, and the filing and reporting is handled expertly by the OnPay team. **What do you dislike about OnPay?** I have nothing to dislike about OnPay. I've used competitors recently for companies I'm contracted to work for, and none of them compare favorably to OnPay, especially as it regards customer service. **What problems is OnPay solving and how is that benefiting you?** OnPay solves the problem of needing employees to manage payroll and payroll taxes. ### 15. Easy to Use with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** rashelle k. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about OnPay?** I like how easy the software is to use and when I have questions, they are answered quickly. Very helpful staff. The monthly cost is very economical as well. **What do you dislike about OnPay?** I have no dislikes at the moment with OnPay. **What problems is OnPay solving and how is that benefiting you?** OnPay helps with the withholdings and unemployment insurance requirements. They also do the quarterly filings for me. ### 16. OnPay Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Church T. | Church Treasurer (volunteer with no accounting/bookkeeping training), Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about OnPay?** OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my attention. When I have had questions, the support staff are knowledgeable and patient. **What do you dislike about OnPay?** I'm struggling to think of something I dislike... the hardest part was the setup which was a breeze compared with the previous company we worked with. **What problems is OnPay solving and how is that benefiting you?** OnPay takes care of payroll and all the tax stuff that always was a mystery to me and took quite a bit of time. ### 17. New business owner - Great payroll service for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about OnPay?** I was really nervous about hiring my first employees and ensuring all the correct paperwork and processes were in place so their experience was smooth and so was mine. I researched different payroll services and chose OnPay for the suite of services they provide geared toward small businesses combined with their reasonable pricing. I have been relieved and impressed with the ease of getting set up in OnPay and running payroll, and particularly with their excellent customer support, who have responded promptly and been thoroughly addressed any concerns or issues I have had as I get set up. My first payroll run went smoothly and easily! **What do you dislike about OnPay?** They do not provide support getting set up with the state tax and labor departments. While they partner with a third party to support, that third party doesn't have actual customer support staffing. All that said, the third party did get my business set up with the state without issue. So minor dislike... just would have preferred the excellent service of OnPay through these associated tasks. **What problems is OnPay solving and how is that benefiting you?** Running payroll and handling various tax withdrawals and payments ### 18. OnPay makes Payroll Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jayson J G. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about OnPay?** The ease of use and simplicity of the interface. **What do you dislike about OnPay?** Sometimes getting in touch with someone is a challange. **What problems is OnPay solving and how is that benefiting you?** Cost of running payroll. We are a small non profit and cutting costs but not service is of utmost importance. ### 19. Corporate Accounting **Rating:** 5.0/5.0 stars **Reviewed by:** marcy k. | Corporate Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about OnPay?** It was very simple to convert from previous payroll provider. Everytime that I have called in, I received prompt and helpful assistance. Doing payroll each pay period has been easy to use. We are also saving money from our previous provider. **What do you dislike about OnPay?** So far our experience with ONpay has been fantastic **What problems is OnPay solving and how is that benefiting you?** OnPay is helping us PTO ### 20. A great solution for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Keith S. | Inhouse Legal Counsel, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about OnPay?** Easy to use and intuitive setup. Robust set of features for a reasonable price. Great online support. Appreciated the hands on support during our first payroll run. The transition from Quickbooks through implementation and our first payroll run on onpay took less than 15 minutes. **What do you dislike about OnPay?** There is nothing that I don't like about the software. **What problems is OnPay solving and how is that benefiting you?** Onpay provides an online solution that our office staff can use to easily process payroll both for scheduled and one off runs. The automated direct deposit and submission of liabilities is seamless. ### 21. User friendly payroll system **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about OnPay?** I like how user friendly the software was. I also appreciated how quickly a representative reached out to me and was able to answer my questions. We are a very small business and OnPay is perfect for what we need! **What do you dislike about OnPay?** I haven't found anything that I dislike about OnPay. It provides everything we need at the moment. **What problems is OnPay solving and how is that benefiting you?** OnPay is making it easy for me so that I don't have to keep track of payroll taxes and withholding from each check. ### 22. OnPay was very easy to use and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about OnPay?** I really appreciated the ease of use of the software itself. Everything is self explanatory and easy to follow/visually appealing. It is not overly complicated and difficult to navigate like some payroll software companies. The onboarding process was great as well and extremely responsive and knowledgeable. They have a ton of articles on everything you would have questions about that help you along the way. I was given a direct contact to help me onboard and they answered me within an hour of emailing them every time. **What do you dislike about OnPay?** I'm not sure yet. I'll be curious what my accountant says about how well it integrates with my accounting software. I'm hopeful that it goes well. **What problems is OnPay solving and how is that benefiting you?** OnPay is handling my payroll and reducing my costs as it relates to payroll administration. ### 23. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lori M. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about OnPay?** Ease of use. Customer support is great. I do like all the features offered. Easy to set up new contractors. **What do you dislike about OnPay?** I am not fond of the MFA but I realize that is for security. We have contractors that constantly change their personal information so it makes it hard. I do not see a Send reminder if you send someone a link and they do not use it. **What problems is OnPay solving and how is that benefiting you?** This does not apply. ### 24. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2025 **What do you like best about OnPay?** Payroll is easy to process, with excellent reports. Payrolls are also given a "sequence number" which helps me. Calendar feature is very helpful. **What do you dislike about OnPay?** I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is having trouble cancelling his subscription - not sure if that is his fault or Onpay. **What problems is OnPay solving and how is that benefiting you?** Affordable reliable payroll solution for my clients, which makes my life much easier. ### 25. User Friendly & Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about OnPay?** It's easy to navigate, the team is helpful, and the software is affordable. **What do you dislike about OnPay?** I wish there was time-tracking for contractors, but it's easy enough to have them track time in other ways. **What problems is OnPay solving and how is that benefiting you?** Afforability for running payroll. ### 26. OnPay HR & Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Chad P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about OnPay?** THe ease of use and how well it integrates with our timekeeping system. **What do you dislike about OnPay?** Haven't really had any issues after almost a year of use. **What problems is OnPay solving and how is that benefiting you?** It does all payroll and taxes, which save me a lot of time and worry. Also, seamlessly deducts garnishments from employees payroll when needed. ### 27. OnPay Review **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about OnPay?** The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it. **What do you dislike about OnPay?** There are not many changes that I would make. Maybe a little easier to do on the mobile side but I very rarely use it outside my laptop. **Recommendations to others considering OnPay:** I don't think you can ask for more from a company. The simple fact that I can do payroll where ever I am has come in handy on so many occasions. The few times I had questions the chat support had it answered in no time. **What problems is OnPay solving and how is that benefiting you?** Any issues that come are are easily answered with the Chat help option. ### 28. Affordable Payroll company with good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Trace G. | Company Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about OnPay?** OnPay Payroll rates are very attractive, probably the best rates you will find out there. OnPay also helped our Company a lot getting started with them, they uploaded all our employee information. **What do you dislike about OnPay?** I wish they had more in-house Health Insurance Agents. In North Carolina the biggest insurer is Blue Cross / Blue Shield but since they do not have a Blue Cross Agent I had to get our company Health insurance for an independent agent. **What problems is OnPay solving and how is that benefiting you?** Our company has been saving a lot of money since we switched to OnPay. Also, I have a lot more control over our Payroll. ### 29. Seamless integration with our payroll activities. Great support team and easy weekly processing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about OnPay?** The accessibility and ease of use within the site. Implementation was extremely easy as well and the customer support/onboarding team was very responsive and helpful. I use OnPay weekly to process payroll and also utilize the features for birthday/hire date tracking and benefit review. **What do you dislike about OnPay?** There is nothing that I dislike about OnPay. **What problems is OnPay solving and how is that benefiting you?** It is solving the ability to process payroll remotely and access reports quickly. I also love the fact that I do not have to make tax payments or file quarterly reports. ### 30. The Ideal Payroll Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about OnPay?** OnPay has all the features a small business needs in this modern world. They offer ease of use when processing your weekly payroll, year-end taxes, producing reports, and many more useful features. In addition, customer support is always easily accessible and available. Whether you're needing help setting up your services or have a unique question as an existing member, they are always there to help. **What do you dislike about OnPay?** I do find that the dashboard is more set up for paying weekly employees, versus paying subcontractors. While it is still easy to use their services for paying subcontractors, there are small workarounds to deal with. **What problems is OnPay solving and how is that benefiting you?** Sending out year end tax paperwork is so much easier with OnPay compared to some of the other companies I have dealt with in the past. **Official Response from Ty Collins:** > We're happy to hear that you find OnPay's features and customer support helpful for your small business needs. We appreciate your feedback about the dashboard and paying subcontractors, and we'll take that into consideration for future improvements. Thank you for choosing OnPay! ### 31. Easy to use payroll software for small business owner needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about OnPay?** I really like the aesthetics of the dash/software system. It is intuitive and easy to dive in and use without much training needed. The support staff if really on top of things and answer questions quickly. A much more positive experience than with ADP. The Onpay pricing is also very competitive and fair. **What do you dislike about OnPay?** Nothing. So far, I like everything about this system. **What problems is OnPay solving and how is that benefiting you?** Mostly, I needed a good system to process my 1099 contractor payments. At the end of the tax year, I need to be able to easily prep 1099s and Onpay is meeting that need. ### 32. Definitely consider OnPay **Rating:** 5.0/5.0 stars **Reviewed by:** Emily H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about OnPay?** I have worked with OnPay for years now for my small business. I love that once it's set up I really don't need to think about it. Everything just works. Its also easy to connect with support if needed. Its also allowed me to easily expand my business by offering very professional looking employee benefits to attract new candidates. The pricing is flat and fair. **What do you dislike about OnPay?** No majoy dislikes. I which there was a chat feature that connected to a human rather than an AI bot but its easy to get someone on the phone. **What problems is OnPay solving and how is that benefiting you?** Payroll, employee benefits. ### 33. Great service! Easy and quick set up! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about OnPay?** The onboarding and implementation team was wonderful to work with. Everything was easy and straight forward and made our transition from manual payroll processing to a payroll service provider a quick and easy transition. We've just had our first payroll run and our employees find the app easy to use. **What do you dislike about OnPay?** We are new to working with OnPay. That being said, so far, so good! Everything has their quirks, and only time will tell, but we are really happy with the service and the team of people we have worked with thus far. **What problems is OnPay solving and how is that benefiting you?** OnPay saves us valuable time and money as a new non-profit organization, affording our office manager more time for tasks that keep the services we offer up and running. ### 34. Great payroll company **Rating:** 5.0/5.0 stars **Reviewed by:** Doug H. | President, Paper & Forest Products, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about OnPay?** Payroll done quickly, easy to do in few minutes, reasonable price. Customer for over 3 years **What do you dislike about OnPay?** No complaints with the company. I don’t think there is a better value out there **What problems is OnPay solving and how is that benefiting you?** Saves time by doing all tax filings ### 35. Onboarding and initial reaction to OnPay Payroll **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about OnPay?** The OnPay user interface is easy to navigate and use. Onboarding was intuitive and well-designed. I was able to do most of it on my own, but OnPay Onboarding support was always ready to support when I needed it. **What do you dislike about OnPay?** I haven't found anything yet that doesn't work as needed. **What problems is OnPay solving and how is that benefiting you?** Processing payroll / filling appropriate payroll returns ### 36. Seemless Payroll Sofware **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about OnPay?** What I like most is the ease of use and that customer service is great! **What do you dislike about OnPay?** One of the downsides of OnPay is there isn't a time tracking feature. **What problems is OnPay solving and how is that benefiting you?** Filings of all payroll taxes and forms. ### 37. Excellent, easy to use solution for Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** CYNTHIA L. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about OnPay?** The software is user friendly and the support team was very helpful getting everything set up. It's easy to navigate and the help section is great. **What do you dislike about OnPay?** I have not seen any downside to using OnPay **What problems is OnPay solving and how is that benefiting you?** Easy wat to do payroll. ### 38. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Doug R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about OnPay?** VEry simple to sign up, the on-boarding was very simple and quick. **What do you dislike about OnPay?** I do not have anything that I disliked about Onpay. **What problems is OnPay solving and how is that benefiting you?** dont have to worry about calculating taxes ### 39. Affordable, friendly, and easy to migrate **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Studio Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about OnPay?** Their prices are great and they assigned a handful of people to us when we were ready to migrate from our previous payroll provider. They made it easy and seamless, we didn't even have to do much! **What do you dislike about OnPay?** Their UX / UI can be a little clunky at times, I had to ask where to find a few things. But my rep was extremely helful with any questions :) **What problems is OnPay solving and how is that benefiting you?** Easy to pay employees and contractors, while handling all the little bits of tax forms and filings for us. They already have integration with the 401k provider we used, so moving that over as seamless. **Official Response from Ty Collins:** > We're glad to hear that you found our migration process easy and seamless. We understand the importance of a smooth transition and are happy to hear that our team was helpful throughout the process. We appreciate your feedback on the UX/UI and will continue to work on improving it for a better user experience. ### 40. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine B. | Office Maanger, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about OnPay?** Customer service is excellent. Great response time and they will help you with your account in real time. **What do you dislike about OnPay?** I have no downsides. Maybe they could market better because I feel like no one is talking about them. **What problems is OnPay solving and how is that benefiting you?** OnPay is consistently filing my taxes on time with no error. My previous payroll provider (Gusto), had me receive 3 letters from the IRS in the first 3 months of use, do to their mistakes. I was so overwhelmed. Now I never have to worry because OnPay is excellent. **Official Response from Ty Collins:** > Thank you for your positive feedback! We're glad to hear that you are satisfied with our customer service and the real-time assistance we provide. We appreciate your suggestion about marketing and will take it into consideration. ### 41. Easy Onboarding - Easy Setip **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about OnPay?** Easy onboarding. Easy setup. Excellent customer support. **What do you dislike about OnPay?** Had two instances where invite email did not work on the first shot. Easily fixed. **What problems is OnPay solving and how is that benefiting you?** I dont have to keep track myself. Simple. ### 42. Quality payroll servicing and good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Gigi D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about OnPay?** Things work efficiently and accurately. It is also easy to use **What do you dislike about OnPay?** I to not dislike anything about theri serice at the moment. **What problems is OnPay solving and how is that benefiting you?** It is helping with producing the payroll and associated tax requirements smoothly and efficiently ### 43. OnPay: The Absolute Best Payroll Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about OnPay?** I have been using OnPay, since 2014 and switched from ADP; I couldn't be more pleased. I love how feature laden and easy to use the platform is; both on a desktop and / or mobile devices. Their customer service is friendly, knowledgeable and incredibly timely. I recently went through a random, unemployment audit and I couldn't believe how easily and quickly I was able to secure a whole slew of reports / needed information through OnPay; the auditor was even incredibly impressed by how quickly I was able to accommodate the needed documentation using OnPay. Another large incentive to OnPay is the option to, for free, self-print W2's and 1099's at the year's end. I plan to continue to use OnPay for all of my payroll needs into the foreseeable future; I couldn't be happier! **What do you dislike about OnPay?** Honestly Nothing! It would be an added bonus to either develop an app and / or allow the same functionality on mobile devices as on a desktop. I find on a mobile device I cannot access several features. **What problems is OnPay solving and how is that benefiting you?** They remove the stress of remembering tax deadlines / filling requirements. The easy to use platform / available reports has saved me countless hours of compiling information quickly. ### 44. Easy to use system. Has a lot of features. Customer service is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenifer R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about OnPay?** The ease of use and lots of features makes this a great small business solution. **What do you dislike about OnPay?** I have not had the opportunity to explore the HR pieces of it. I started using OnPay about 10 years ago and so additional features sometimes were not explained. **What problems is OnPay solving and how is that benefiting you?** They help keep me on task with payroll by sending reminders as to when to run payroll and when holidays may affect my pay date. **Official Response from Ty Collins:** > We're thrilled to hear that you find OnPay easy to use and appreciate the many features it offers. We understand that the HR features may not have been fully explored, and we're here to help with any questions you may have about those additional features. ### 45. OnPay is so helpful and a great tool for payroll! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about OnPay?** The customer service at OnPay has been so helpful. They are quick to respond and very knowledgeable about their services and app. **What do you dislike about OnPay?** There's nothing that I haven't enjoyed about my experience with OnLay thus far. **What problems is OnPay solving and how is that benefiting you?** We are a new church and OnPay has been a great solution to get our church staff paid ### 46. Terrible communication and service **Rating:** 0.5/5.0 stars **Reviewed by:** Michelle W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about OnPay?** OnPay is easy to use. Even if a mistake is made, you can re-do the payroll easily. It is also super affordable. Way less than competitors. **What do you dislike about OnPay?** The only downside is that it is sometimes difficult to get customer service. If you click on chat, you could be waiting a while. I've also emailed customer service and that can take a while also. **What problems is OnPay solving and how is that benefiting you?** OnPay allows all day to process and can be easy to fix if a mistake is made. ### 47. Great payroll service for a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Thrude L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about OnPay?** My favorite thing is the cost of the service is reasonable enough that I got no pushback from our officers to move to the payroll service AND tied for first is; I am dealing with IRS and FDOR notices for 2 years prior to me coming on board and moving to OnPay. I know that once I get these taken care of I won't have to deal with them again! Another great benefit is we are paid weekly which could be a huge hassel but it's made so much easier with OnPay. A concern we had before switching over is our weeks run Monday to Friday and we are paid on Tuesday for the prior week. OnPay allows for that. I just have to enter the week's time in by Friday at 11:30 p.m. for payroll to clear on Tuesday. I just enter the hours, confirm them, and push a button (from anywhere I have internet and a computer). I can feel confident the returns will be done correctlly, payments will be correct and timely. Also, the reports are EASY to read and understand even if you aren't an accountant. **What do you dislike about OnPay?** The only downside I can really see at this point is that they only have a mobile app for Apple. They really need to get one for Android. That would be AWESOME! **What problems is OnPay solving and how is that benefiting you?** The cost of time and money responding to IRS and FDOR notices. ### 48. All payroll tax filings are done correctly and customer service is excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about OnPay?** Easy to navigate online payroll process and addition or deletion of employees. **What do you dislike about OnPay?** The payroll run error notification is a bit obtuse. **What problems is OnPay solving and how is that benefiting you?** Time management. Easy and effective (no perpetual notices from state tax agencies about filings not being done). ### 49. I am a CPA and after 3 years, I am very happy to have used OnPay for a small corp's payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Doug R. | Income Tax Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2024 **What do you like best about OnPay?** Software is intuitive and not overly complicated. It was easy to set-up and get started. It's also adaptable as my payroll needs have evolved. I run payroll twice a month. Whenever I have had a question or problem, support has been easy to access and effective. Price is very reasonable as well. **What do you dislike about OnPay?** Hmm. Well, they capture the float on the withholding taxes that we are legally required to issue to the Fed & ST govt, and they probably make money on that . . . but so do other payroll companies. . Not sure if they interface their W-2's and 1099's to TurboTax or other tax-prep software. That would be not ideal if they don't. Sometimes when I have run payroll on the 16th or 1st for the preceding half-month, I have to manually fix the dates or else the Payroll Title gets messed up. That's not awful though. **What problems is OnPay solving and how is that benefiting you?** To make sure I am paying the caregivers for my father and mother legally. I am a CPA and I don't / won't "pay cash" to an employee. ### 50. Great option for a remote small business **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about OnPay?** The best thing is the support. Both via chat and on the phone, I've never been let down by the support staff. **What do you dislike about OnPay?** Can be a little finicky to set up, but the support always fixes things for me. **What problems is OnPay solving and how is that benefiting you?** Paying my full time, part time, and contractors all in one place. **Official Response from Ty Collins:** > It's great to hear that OnPay is helping you manage your payroll for full time, part time, and contractors efficiently. We're committed to providing a seamless experience for all your payroll needs. ## OnPay Discussions - [Does OnPay charge extra fees for anything like W-2s, 1099s, multistate payroll, off-cycle pay runs, etc?](https://www.g2.com/discussions/does-onpay-charge-extra-fees-for-anything-like-w-2s-1099s-multistate-payroll-off-cycle-pay-runs-etc) - 1 comment, 2 upvotes - [Is OnPay a good payroll fit for agricultural businesses? ](https://www.g2.com/discussions/is-onpay-a-good-payroll-fit-for-agricultural-businesses) - 1 comment, 1 upvote - [Is OnPay just payroll software, or can it also help with other tasks like onboarding, HR, and benefits administration?](https://www.g2.com/discussions/is-onpay-just-payroll-software-or-can-it-also-help-with-other-tasks-like-onboarding-hr-and-benefits-administration) - 1 comment, 1 upvote - [What size business is OnPay best for? When does it make the most sense compared to a more enterprise payroll provider?](https://www.g2.com/discussions/what-size-business-is-onpay-best-for-when-does-it-make-the-most-sense-compared-to-a-more-enterprise-payroll-provider) - 1 comment, 1 upvote - [What is OnPay used for?](https://www.g2.com/discussions/what-is-onpay-used-for) - 1 comment - [View OnPay pricing details and edition comparison](https://www.g2.com/products/onpay/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+03%3A40%3A37+-0500&secure%5Bsession_id%5D=71f4c7a5-cb4c-4994-b9bb-fd6e9e0cdd59&secure%5Btoken%5D=648eefa0cf9c5a69166467fde55ce730f5279cf6151fe455beea5e17ec69fe55&format=llm_user) ## OnPay Integrations - [Guideline](https://www.g2.com/products/guideline/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) ## OnPay Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability ## Top OnPay Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,540 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (11,586 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,691 reviews)