--- title: OnPay Reviews meta_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 415 scale: '5' date_modified: '2026-08-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # OnPay Reviews **Vendor:** OnPay, Inc. **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.8/5.0 **Total Reviews:** 415 ## About OnPay OnPay is designed for business owners who want to spend more time running their business — and less time managing back-office tasks. This award-winning payroll and HR software helps small and mid-sized businesses save over 15 hours each month by automating time-consuming processes and simplifying workforce management. “It’s an easy, quick, mobile-friendly system that doesn’t require a steep learning curve,” according to Entrepreneur, and it is rated “Outstanding” by PCMag. With OnPay, you can run payroll in minutes, automate federal and state tax calculations and filings, and reduce compliance risks with built-in accuracy. Employees can access their own pay stubs, tax documents, and personal information through self-service tools, which helps reduce administrative work for business owners and HR teams. The platform also makes it easy to streamline HR processes, manage employee records, and offer top-tier benefits in all 50 states. Payroll essentials start at just $49 plus $6 per worker per month. This includes full-service payroll processing, automated tax filings, year-end forms, and seamless integrations with popular accounting software like QuickBooks and Xero, as well as leading time-tracking tools. OnPay also provides onboarding support and account migration at no additional cost, making it easy to switch from another payroll provider. For businesses that need more advanced HR features, the optional HR add-on is available for $15 base plus $2 per worker per month. It includes tools like employee self-service, PTO management, and org charts to help you better manage your team. You can also add integrated benefits, a 401(k) plan, and pay-as-you-go workers’ compensation, giving you a scalable payroll and HR solution that grows with your business. ## OnPay Pros & Cons **What users like:** - Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. (57 reviews) - Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. (56 reviews) - Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. (40 reviews) - Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. (28 reviews) - Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. (27 reviews) - Easy Setup (25 reviews) - Users appreciate the **simplicity and control** of OnPay's payroll process, leading to consistent and timely service. (25 reviews) - Payroll Management (25 reviews) - Users appreciate the **ease of payroll processing** with OnPay, allowing for quick and efficient management of payroll tasks. (24 reviews) - Simplicity (21 reviews) **What users dislike:** - Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. (11 reviews) - Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. (10 reviews) - Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. (7 reviews) - Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. (6 reviews) - Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. (5 reviews) - Lack of Mobile App (5 reviews) - Users find OnPay's **onboarding process cumbersome** , creating confusion and challenges for both firms and clients alike. (5 reviews) - Date Issues (4 reviews) - Inefficient Chat Support (4 reviews) - Learning Difficulty (4 reviews) ## OnPay Reviews ### 1. Originally 10/10, after 6 months, 0/10. **Rating:** 0.0/5.0 stars **Reviewed by:** Brian S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about OnPay?** I have a small business with only one employee other than myself, and they work remotely, in a different state than me. OnPay had by far the best pricing structure for our situation. They made onboarding a breeze, and they were there to answer every question I had. Running payroll is easy, and it has the features we need. **What do you dislike about OnPay?** Added after 6 months: During initial setup, I made a configuration mistake, and set my Florida SUI rate to start a month later than it was supposed to. I got a letter requesting the difference be paid from the Florida Department of Revenue, and shared it with OnPay. I told OnPay that I was happy to pay it myself, and that I just wanted guidance on how to handle it. OnPay told me on the phone and over email to not do anything with the letter, and they would take care of it. Awesome! Except they didn't. Over the next 15 weeks, I emailed OnPay repeatedly, and continued to get letters from the Florida DOR demanding payment. OnPay continued to tell me not to worry about it, and that they'd take care of it. Eventually Florida DOR sent it to collections. OnPay continued to tell me not to worry about it, and that they'd take care of it. Then, today, after more than 3 months of back and forth, OnPay told me that the issue was caused by me entering an incorrect SUI rate, and that I need to take care of it with the Florida DOR myself, and that they are not responsible for that. All of that was information that I told them when I filed the ticket 3 months ago. But for whatever reason, they repeatedly told me not to do anything about it for the last 3 months. It'd be tough to overstate how frustrated I am with OnPay. I cannot recommend them for small businesses. Their support, including their advanced teams, is slow, unreliable, incorrect, and does not stand by what they say. Original: It would also be nice if the reminders to run payroll were a little smarter. You can only set the number of days to be reminded before the paycheck date. However, they have a calendar on the dashboard that shows which date you actually need to run payroll for checks to post on time, which can vary based on holidays and weekends. From what I can tell, there's no way to set it to send you reminders on that day. **What problems is OnPay solving and how is that benefiting you?** We use it to run payroll, and they handle all the associated payroll calculations and paperwork for us. **Official Response from Alissa Hicks:** > Hi Brian - Thank you for the feedback. We are glad our team was able to recently connect with you directly to resolve this. If you ever need anything else, we're here to help. ### 2. Terrible communication and service **Rating:** 0.5/5.0 stars **Reviewed by:** Michelle W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about OnPay?** OnPay is easy to use. Even if a mistake is made, you can re-do the payroll easily. It is also super affordable. Way less than competitors. **What do you dislike about OnPay?** The only downside is that it is sometimes difficult to get customer service. If you click on chat, you could be waiting a while. I've also emailed customer service and that can take a while also. **What problems is OnPay solving and how is that benefiting you?** OnPay allows all day to process and can be easy to fix if a mistake is made. ### 3. Not god at all **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about OnPay?** When I first started with them, onboarding was easy and it was cheap. **What do you dislike about OnPay?** Overtime, everything. Customer service was non existent. Issues were all over the place. When they would pull payment was inconsistent. Payroll processing times were all over the place. HR management at the time was bad. Employees complained about it all the time. **What problems is OnPay solving and how is that benefiting you?** It was to pay my employees. **Official Response from Ty Collins:** > We're sorry to hear you were dissatisfied with your payroll processing experience, and we're equally concerned about your customer service challenges. Our customer support responsiveness is something we take very seriously. We apologize for any inconveniences you experienced. We appreciate your feedback and will use it to make necessary improvements. ### 4. Staff could be more polite, and on top of their game. **Rating:** 0.5/5.0 stars **Reviewed by:** Nicolas G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about OnPay?** We liked the product UI and performance. **What do you dislike about OnPay?** The benefits team can provide bad guidance and isn't the most polite group out there. **What problems is OnPay solving and how is that benefiting you?** Payroll for our Marketing Agency ### 5. Useless software **Rating:** 0.0/5.0 stars **Reviewed by:** Abram B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about OnPay?** We switched from square to OnPay because one of my employees wanted to be paid every two weeks and I need to be paid monthly. They do support that, so that was a plus. **What do you dislike about OnPay?** OnPay does NOT have automated payroll! (Contrary to what some online reviews say) This means you need to remember to login and pay your employees (every two weeks in my case), and these dates vary due to weekends and holidays, so it's not like you can just put a reminder in your calendar to login every 2 weeks. It's a total pain in the you know what. And, to make matters worse, they have no text reminders and there is no way to export your pay date calendar. The ONLY alerts they provide are emails in advance of your pay dates, and if you're anything like me, your inbox is a total mess and not something you can rely on for urgent matters on a regular basis. When I chatted with onpay they said they had no feature tracking system and that their devs would "hopefully" add something. I asked for confirmation that they could do a calendar export at minimum because that is a very easy dev lift (maybe 1 hour of developer time or less) and they simply said "no" ... Honestly, decided to go back to Square in that instant. I would not recommend onpay. Stay away. Not helpful to the needs of customers. **What problems is OnPay solving and how is that benefiting you?** They are helping companies to run payroll. At least that's all we needed in our case. But, overall they did not help us to solve our problems so we're moving away. ### 6. You just can't mess up tax filings and be a good payroll company **Rating:** 1.0/5.0 stars **Reviewed by:** Jamie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about OnPay?** Integrations with Quickbooks and WhenIWork function well **What do you dislike about OnPay?** They messed up my tax filings and ignored my attempts to get them to fix it. The unresponsive tax department is hidden behind their tier 1 phone reps. Confusing, thin and badly implemented HR documents features. Their data upload from our prior company did not work. The interface is slow, reports are hard to customize. The setup of departments, job types, and pay types is inflexible and only suited to the simplest of companies. You will outgrow Onpay very quickly. **What problems is OnPay solving and how is that benefiting you?** The sole benefit to me is the integration between WhenIWork schedule/timeclock software, payroll, and Quickbooks. But I still need to do a lot of manual fixing and calculatiosn becasue OnPay is so inflexible with their database. ### 7. Terrible company left me with repeated errors and fines **Rating:** 0.5/5.0 stars **Reviewed by:** Dave M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2022 **What do you like best about OnPay?** I selected OnPay for my company due to the integrations with QuickBooks and our retirement savings account. However, neither integration works leaving me with few things I can say I like about OnPay. **What do you dislike about OnPay?** Beside the integrations not working, the problem with OnPay is the constant payrolls errors, re-runs, fines, and penalties they have cost my company. In 2021 my company paid about 10x the cost in fines due to their constant errors and inaccurate information than we paid OnPay in payroll fees. This organization is a disaster and I cannot recommend enough that you avoid them. **What problems is OnPay solving and how is that benefiting you?** As stated previously, my firm has faced significant fines and penalties from multiple states due to payroll processing errors caused by OnPay. Net penalties and fees OnPay is the most expensive payroll processor you can find. ### 8. Truly awful customer service to a client - will never refer again **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about OnPay?** OnPay started out great. The integration was easy and free though it took quite awhile and the instructions were not clear in some areas. Pricing is good. **What do you dislike about OnPay?** The interface is a little clunky, startup was confusing as they kept sending "ready to run payroll" messages even though they did not have the account complete. However today a client made a simple mistake and sent her payroll through twice. She emailed OnPay to notify them of the problem. The CSR Milton who called her back was horribly rude, unwilling to help and even went as far as to laugh at my client. I was the one that referred OnPay to them and I am now in the process of moving them to another payroll company immediately. I will also move my other clients away from OnPay and never refer them again. **Recommendations to others considering OnPay:** Customer service is truly terrible. Milton mocked my client during a business call - extremely unprofessional. **What problems is OnPay solving and how is that benefiting you?** Decent payroll service for good price but unfortunately the ugly customer service ruins any benefit they may provide. ## OnPay Discussions - [Does OnPay charge extra fees for anything like W-2s, 1099s, multistate payroll, off-cycle pay runs, etc?](https://www.g2.com/discussions/does-onpay-charge-extra-fees-for-anything-like-w-2s-1099s-multistate-payroll-off-cycle-pay-runs-etc) - 1 comment, 2 upvotes - [Is OnPay a good payroll fit for agricultural businesses? ](https://www.g2.com/discussions/is-onpay-a-good-payroll-fit-for-agricultural-businesses) - 1 comment, 1 upvote - [Is OnPay just payroll software, or can it also help with other tasks like onboarding, HR, and benefits administration?](https://www.g2.com/discussions/is-onpay-just-payroll-software-or-can-it-also-help-with-other-tasks-like-onboarding-hr-and-benefits-administration) - 1 comment, 1 upvote - [What size business is OnPay best for? When does it make the most sense compared to a more enterprise payroll provider?](https://www.g2.com/discussions/what-size-business-is-onpay-best-for-when-does-it-make-the-most-sense-compared-to-a-more-enterprise-payroll-provider) - 1 comment, 1 upvote - [What is OnPay used for?](https://www.g2.com/discussions/what-is-onpay-used-for) - 1 comment - [View OnPay pricing details and edition comparison](https://www.g2.com/products/onpay/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A04%3A11+-0500&secure%5Bsession_id%5D=cc05593f-144d-49cf-a091-9ee6ba4c84d4&secure%5Btoken%5D=ddd50496bcd9f8d7b464951561f9751d26816d519c84ee3dae8ec0003265230f&format=llm_user) ## OnPay Integrations - [Gusto 401(k)](https://www.g2.com/products/gusto-401-k/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## OnPay Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Platform** - Customization - Integration APIs - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation ## Top OnPay Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,671 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (12,280 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,700 reviews)