OnPay Reviews & Product Details

OnPay Overview

What is OnPay?

OnPay is designed for people who want to spend more time running their business (and less on back-office tasks). Its award-winning payroll and HR saves business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice. • Run payroll in minutes • Automate all the taxes • Let employees do more themselves • Simplify your HR processes • And offer top-notch benefits in any state It’s just $36 plus $4 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.

OnPay Details
Website
Discussions
OnPay Community
Languages Supported
English, Spanish
Product Description

Payroll has never been easier. OnPay™ delivers a simple, modern and affordable solution for payroll.

How do you position yourself against your competitors?

OnPay sets a new standard in payroll by offering flexible payroll and HR that work for any small business, and backing it up with expert customer service and an error-free guarantee. OnPay is easy to use, it automates all the hard stuff, and there are no sneaky fees or add-ons.

Our clients save almost 15 hours a month compared to handling payroll themselves, and our all-in monthly fee means they save 50% over competitors who offer similar features.


Seller Details
Seller
OnPay, Inc.
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@onpay_payroll
9,422 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
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OnPay Reviews

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Small-Business(50 or fewer emp.)
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Review source: Organic
What do you like best?

OnPay started out great. The integration was easy and free though it took quite awhile and the instructions were not clear in some areas. Pricing is good. Review collected by and hosted on G2.com.

What do you dislike?

The interface is a little clunky, startup was confusing as they kept sending "ready to run payroll" messages even though they did not have the account complete. However today a client made a simple mistake and sent her payroll through twice. She emailed OnPay to notify them of the problem. The CSR Milton who called her back was horribly rude, unwilling to help and even went as far as to laugh at my client. I was the one that referred OnPay to them and I am now in the process of moving them to another payroll company immediately. I will also move my other clients away from OnPay and never refer them again. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Customer service is truly terrible. Milton mocked my client during a business call - extremely unprofessional. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Decent payroll service for good price but unfortunately the ugly customer service ruins any benefit they may provide. Review collected by and hosted on G2.com.

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