What do you like best about OnPay?
I have a small business with only one employee other than myself, and they work remotely, in a different state than me. OnPay had by far the best pricing structure for our situation. They made onboarding a breeze, and they were there to answer every question I had. Running payroll is easy, and it has the features we need. Review collected by and hosted on G2.com.
What do you dislike about OnPay?
Added after 6 months:
During initial setup, I made a configuration mistake, and set my Florida SUI rate to start a month later than it was supposed to. I got a letter requesting the difference be paid from the Florida Department of Revenue, and shared it with OnPay. I told OnPay that I was happy to pay it myself, and that I just wanted guidance on how to handle it. OnPay told me on the phone and over email to not do anything with the letter, and they would take care of it. Awesome!
Except they didn't. Over the next 15 weeks, I emailed OnPay repeatedly, and continued to get letters from the Florida DOR demanding payment. OnPay continued to tell me not to worry about it, and that they'd take care of it. Eventually Florida DOR sent it to collections. OnPay continued to tell me not to worry about it, and that they'd take care of it.
Then, today, after more than 3 months of back and forth, OnPay told me that the issue was caused by me entering an incorrect SUI rate, and that I need to take care of it with the Florida DOR myself, and that they are not responsible for that. All of that was information that I told them when I filed the ticket 3 months ago. But for whatever reason, they repeatedly told me not to do anything about it for the last 3 months. It'd be tough to overstate how frustrated I am with OnPay. I cannot recommend them for small businesses. Their support, including their advanced teams, is slow, unreliable, incorrect, and does not stand by what they say.
Original:
It would also be nice if the reminders to run payroll were a little smarter. You can only set the number of days to be reminded before the paycheck date. However, they have a calendar on the dashboard that shows which date you actually need to run payroll for checks to post on time, which can vary based on holidays and weekends. From what I can tell, there's no way to set it to send you reminders on that day. Review collected by and hosted on G2.com.
