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At a Glance
Market Segments
Small-Business (84.1% of reviews)
Small-Business (97.7% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Starting at $49.00
Gusto
Star Rating
(7,330)4.6 out of 5
Market Segments
Small-Business (84.1% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansOnPay
Star Rating
(400)4.8 out of 5
Market Segments
Small-Business (97.7% of reviews)
Entry-Level Pricing
Starting at $49.00
Free Trial is available
Learn more about OnPaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gusto excels in its user-friendly interface, scoring 9.5 in Ease of Use, while OnPay follows closely with a score of 9.6. Reviewers mention that Gusto's intuitive design makes payroll processing straightforward, which is particularly beneficial for small businesses.
- Reviewers mention that OnPay offers superior Quality of Support, scoring 9.5 compared to Gusto's 9.0. Users on G2 highlight OnPay's responsive customer service and helpful resources, making it easier to resolve issues quickly.
- Users say that Gusto shines in its Payroll Entry feature, scoring 9.4, while OnPay scores slightly higher at 9.7. Reviewers appreciate Gusto's streamlined payroll process, but OnPay's accuracy and efficiency in payroll calculations are frequently praised.
- Reviewers mention that Gusto's Time, Attendance, and PTO management features score 9.0, which is higher than OnPay's 8.5. Users report that Gusto's tracking capabilities are robust, making it easier for small businesses to manage employee time off.
- Users on G2 highlight that OnPay outperforms Gusto in Compliance, scoring 9.4 versus Gusto's 8.8. Reviewers appreciate OnPay's proactive approach to regulatory changes, ensuring that businesses remain compliant without added stress.
- Reviewers mention that Gusto's Benefits Administration feature scores 8.7, while OnPay scores higher at 9.2. Users report that OnPay provides a more comprehensive benefits management system, making it easier for employees to navigate their options.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
OnPay
Simple, Transparent Pricing
Starting at $49.00
Our monthly simple, transparent pricing is just $49 plus $6 per person each month — the best value among premium payroll providers. No hidden fees. Price includes:
- Unlimited monthly pay runs
- Tax filings and payments (including W-2s)
- A full set of HR tools
Free Trial
Gusto
Free Trial is available
OnPay
Free Trial is available
Ratings
Meets Requirements
9.4
5,925
9.7
327
Ease of Use
9.5
6,121
9.6
333
Ease of Setup
9.3
4,834
9.4
268
Ease of Admin
9.3
2,129
9.6
237
Quality of Support
9.0
4,944
9.5
323
Has the product been a good partner in doing business?
9.1
2,129
9.7
239
Product Direction (% positive)
9.2
6,023
9.3
314
Features by Category
Core HR
8.8
888
8.9
22
9.0
882
8.5
18
8.0
779
7.3
14
8.6
831
9.1
20
8.8
845
9.4
20
8.7
842
9.2
14
Generative AI
7.2
471
6.3
5
Platform
8.2
2224
8.9
66
8.0
2035
8.9
49
Feature Not Available
Feature Not Available
8.9
2246
9.5
70
9.2
2249
9.8
79
8.9
2163
9.4
59
8.8
2217
9.6
74
9.1
2248
9.7
83
Employee Self Service
9.5
4977
|
Verified
9.6
263
|
Verified
8.9
4557
|
Verified
8.8
156
|
Verified
9.0
4613
|
Verified
8.6
176
|
Verified
Administration
9.4
4801
|
Verified
9.7
273
|
Verified
9.0
4492
|
Verified
8.9
176
|
Verified
9.6
4953
|
Verified
9.7
258
|
Verified
8.9
4380
|
Verified
8.8
162
|
Verified
9.2
4582
|
Verified
9.5
207
|
Verified
8.8
4115
|
Verified
8.8
139
|
Verified
9.1
4308
|
Verified
9.2
169
|
Verified
9.2
4473
|
Verified
9.6
198
|
Verified
9.2
4489
|
Verified
9.5
184
|
Verified
Taxes
9.3
4726
|
Verified
9.7
267
|
Verified
9.2
4613
|
Verified
9.6
251
|
Verified
Feature Not Available
9.7
250
|
Verified
Integration
8.6
4028
|
Verified
8.5
132
|
Verified
8.8
4050
|
Verified
7.8
112
|
Verified
8.7
4111
|
Verified
8.6
150
|
Verified
8.6
3863
|
Verified
8.1
118
|
Verified
Platform
9.0
4491
|
Verified
9.4
250
|
Verified
9.2
4504
|
Verified
9.5
238
|
Verified
9.3
4637
|
Verified
9.8
253
|
Verified
9.2
4383
|
Verified
9.6
230
|
Verified
Benefits Administration Platform Features
9.0
1349
8.9
25
8.9
1307
8.9
21
8.4
1212
8.5
14
9.0
1314
9.3
25
9.0
1301
9.3
28
9.2
1334
9.1
31
9.0
1268
9.4
24
8.8
1247
9.1
20
Benefits Administration Platform Features
9.0
1349
8.9
25
8.9
1307
8.9
21
8.4
1212
8.5
14
9.0
1314
9.3
25
9.0
1301
9.3
28
9.2
1334
9.1
31
9.0
1268
9.4
24
9.1
923
9.0
19
8.8
1247
9.1
20
8.5
1055
8.5
19
8.3
972
7.8
9
8.9
1037
9.3
10
Generative AI
7.2
835
6.3
8
7.2
832
6.3
8
7.1
827
6.3
8
Platform
8.2
2224
8.9
66
8.0
2035
8.9
49
Feature Not Available
Feature Not Available
8.9
2246
9.5
70
9.2
2249
9.8
79
8.9
2163
9.4
59
8.8
2217
9.6
74
9.1
2248
9.7
83
Platform Basics
8.5
182
Not enough data
9.2
189
Not enough data
8.9
182
Not enough data
Platform Performance
8.8
186
Not enough data
8.5
176
Not enough data
Platform Functionality
9.1
183
Not enough data
8.5
179
Not enough data
8.8
176
Not enough data
Platform Additional Functionality
8.8
178
Not enough data
8.4
173
Not enough data
8.1
170
Not enough data
Generative AI
7.3
156
Not enough data
Platform Basics
9.2
770
Not enough data
9.2
774
Not enough data
Platform Administration
8.6
710
Not enough data
9.1
749
Not enough data
9.0
760
Not enough data
Platform Payment Content
9.0
754
Not enough data
8.4
648
Not enough data
9.1
732
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
7.6
238
Not enough data
7.8
240
Not enough data
7.8
241
Not enough data
7.9
242
Not enough data
8.0
242
Not enough data
Platform Content
8.7
1144
Not enough data
9.1
1162
Not enough data
9.2
1159
Not enough data
8.4
1077
Not enough data
8.7
1090
Not enough data
8.6
1083
Not enough data
Platform Additional Functionality
9.2
1135
Not enough data
8.7
1088
Not enough data
8.5
1060
Not enough data
8.9
1105
Not enough data
9.1
1123
Not enough data
Platform Data
8.4
1012
Not enough data
8.7
1053
Not enough data
8.8
1040
Not enough data
Platform
8.2
2224
8.9
66
8.0
2035
8.9
49
Feature Not Available
Feature Not Available
8.9
2246
9.5
70
9.2
2249
9.8
79
8.9
2163
9.4
59
8.8
2217
9.6
74
9.1
2248
9.7
83
Recruiting and Onboarding
8.0
990
Not enough data
9.0
1072
Not enough data
Categories
Categories
Shared Categories
Gusto and OnPay are categorized as Benefits Administration, Core HR, and Payroll
Unique Categories
OnPay has no unique categories
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnPay
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.6%
Computer Software
5.3%
Accounting
5.3%
Health, Wellness and Fitness
4.8%
Hospital & Health Care
4.4%
Other
74.6%
Accounting
7.4%
Non-Profit Organization Management
6.9%
Retail
4.3%
Health, Wellness and Fitness
4.3%
Financial Services
4.1%
Other
73.0%
Discussions
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
OnPay has no discussions with answers
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