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Compare Gusto and OnPay 
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At a Glance
Market Segments
Small-Business (84.0% of reviews)
Small-Business (97.7% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Starting at $49.00
Gusto
Star Rating
(7,532)4.6 out of 5
Market Segments
Small-Business (84.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansOnPay
Star Rating
(402)4.8 out of 5
Market Segments
Small-Business (97.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00
Free Trial is available
Learn more about OnPaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gusto excels in overall user satisfaction, boasting a significantly higher G2 Score compared to OnPay. Users appreciate Gusto's intuitive interface and seamless onboarding process, with one reviewer noting, "The on-boarding experience was smooth and easy."
- Users say that Gusto's automation features are a standout, helping them stay compliant with state and local laws effortlessly. One user highlighted, "I love Gusto's automations that keep track of needed tasks... I never have to worry or question if we filed what needed filing."
- Reviewers mention that while OnPay is user-friendly and straightforward, it lacks the extensive features and support that Gusto offers. A user noted, "OnPay is an effective, easy to use payroll suite," but some may find it less comprehensive for more complex HR needs.
- According to verified reviews, Gusto's customer support is highly rated, with users praising the responsiveness and helpfulness of the team. One user remarked on the "good customer support," which is a crucial factor for businesses needing reliable assistance.
- G2 reviewers highlight that OnPay's ease of use is commendable, especially for new users. One reviewer stated, "It is quite easy and friendly to new user," indicating that OnPay may be a good choice for smaller businesses or those new to payroll software.
- Users report that Gusto's robust features, such as payroll automation and compliance tracking, make it a better fit for businesses looking for a comprehensive solution. In contrast, while OnPay is effective, it may not meet the needs of users requiring more advanced functionalities, as seen in the feedback regarding its limited HR capabilities.
Pricing
Entry-Level Pricing
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
OnPay
Simple, Transparent Pricing
Starting at $49.00
Our monthly simple, transparent pricing is just $49 plus $6 per person each month — the best value among premium payroll providers. No hidden fees. Price includes:
- Unlimited monthly pay runs
- Tax filings and payments (including W-2s)
- A full set of HR tools
Free Trial
Gusto
Free Trial is available
OnPay
Free Trial is available
Ratings
Meets Requirements
9.4
6,003
9.7
327
Ease of Use
9.5
6,202
9.6
333
Ease of Setup
9.3
4,905
9.4
268
Ease of Admin
9.3
2,163
9.6
237
Quality of Support
9.0
5,003
9.5
323
Has the product been a good partner in doing business?
9.1
2,163
9.7
239
Product Direction (% positive)
9.2
6,101
9.3
314
Features by Category
Core HR
8.8
890
8.9
22
9.0
889
8.5
18
8.0
781
7.3
14
8.6
834
9.1
20
8.8
849
9.4
20
8.7
847
9.2
14
Generative AI
7.2
471
6.3
5
Platform
8.2
2229
8.9
66
8.0
2037
8.9
49
Feature Not Available
Feature Not Available
8.9
2253
9.5
70
9.2
2256
9.8
79
8.9
2168
9.4
59
8.8
2224
9.6
74
9.1
2252
9.7
83
Employee Self Service
9.5
5013
|
Verified
9.6
263
|
Verified
8.9
4580
|
Verified
8.8
156
|
Verified
9.0
4643
|
Verified
8.6
176
|
Verified
Administration
9.4
4842
|
Verified
9.7
273
|
Verified
9.0
4522
|
Verified
8.9
176
|
Verified
9.6
4983
|
Verified
9.7
258
|
Verified
8.9
4399
|
Verified
8.8
162
|
Verified
9.2
4601
|
Verified
9.5
207
|
Verified
8.8
4133
|
Verified
8.8
139
|
Verified
9.1
4325
|
Verified
9.2
169
|
Verified
9.2
4498
|
Verified
9.6
198
|
Verified
9.2
4508
|
Verified
9.5
184
|
Verified
Taxes
9.3
4760
|
Verified
9.7
267
|
Verified
9.2
4640
|
Verified
9.6
251
|
Verified
Feature Not Available
9.7
250
|
Verified
Integration
8.6
4045
|
Verified
8.5
132
|
Verified
8.8
4073
|
Verified
7.8
112
|
Verified
8.7
4129
|
Verified
8.6
150
|
Verified
8.6
3878
|
Verified
8.1
118
|
Verified
Platform
9.0
4514
|
Verified
9.4
250
|
Verified
9.2
4524
|
Verified
9.5
238
|
Verified
9.3
4682
|
Verified
9.8
253
|
Verified
9.2
4405
|
Verified
9.6
230
|
Verified
Benefits Administration Platform Features
9.0
1351
8.9
25
8.9
1308
8.9
21
8.4
1214
8.5
14
9.0
1316
9.3
25
9.1
1302
9.3
28
9.2
1335
9.1
31
9.0
1270
9.4
24
8.8
1248
9.1
20
Benefits Administration Platform Features
9.0
1351
8.9
25
8.9
1308
8.9
21
8.4
1214
8.5
14
9.0
1316
9.3
25
9.1
1302
9.3
28
9.2
1335
9.1
31
9.0
1270
9.4
24
9.1
924
9.0
19
8.8
1248
9.1
20
8.5
1056
8.5
19
8.3
973
7.8
9
8.9
1038
9.3
10
Generative AI
7.2
836
6.3
8
7.2
833
6.3
8
7.1
828
6.3
8
Platform
8.2
2229
8.9
66
8.0
2037
8.9
49
Feature Not Available
Feature Not Available
8.9
2253
9.5
70
9.2
2256
9.8
79
8.9
2168
9.4
59
8.8
2224
9.6
74
9.1
2252
9.7
83
Platform Basics
8.5
183
Not enough data
9.2
190
Not enough data
8.9
183
Not enough data
Platform Performance
8.8
187
Not enough data
8.5
177
Not enough data
Platform Functionality
9.1
184
Not enough data
8.5
180
Not enough data
8.8
177
Not enough data
Platform Additional Functionality
8.8
179
Not enough data
8.4
174
Not enough data
8.1
171
Not enough data
Generative AI
7.3
157
Not enough data
Platform Basics
9.2
771
Not enough data
9.2
774
Not enough data
Platform Administration
8.6
710
Not enough data
9.1
750
Not enough data
9.0
760
Not enough data
Platform Payment Content
9.0
754
Not enough data
8.4
649
Not enough data
9.1
732
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
7.6
240
Not enough data
7.9
242
Not enough data
7.8
242
Not enough data
7.9
243
Not enough data
8.0
245
Not enough data
Platform Content
8.7
1144
Not enough data
9.1
1163
Not enough data
9.2
1161
Not enough data
8.4
1079
Not enough data
8.7
1092
Not enough data
8.6
1085
Not enough data
Platform Additional Functionality
9.2
1139
Not enough data
8.7
1089
Not enough data
8.5
1061
Not enough data
8.9
1106
Not enough data
9.1
1125
Not enough data
Platform Data
8.4
1013
Not enough data
8.7
1054
Not enough data
8.8
1041
Not enough data
Platform
8.2
2229
8.9
66
8.0
2037
8.9
49
Feature Not Available
Feature Not Available
8.9
2253
9.5
70
9.2
2256
9.8
79
8.9
2168
9.4
59
8.8
2224
9.6
74
9.1
2252
9.7
83
Recruiting and Onboarding
8.0
991
Not enough data
9.0
1081
Not enough data
Categories
Categories
Shared Categories
Gusto and OnPay are categorized as Benefits Administration, Core HR, and Payroll
Unique Categories
OnPay has no unique categories
Reviews
Reviewers' Company Size
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnPay
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
5.6%
Computer Software
5.3%
Accounting
5.3%
Health, Wellness and Fitness
4.8%
Marketing and Advertising
4.4%
Other
74.6%
Accounting
7.4%
Non-Profit Organization Management
6.9%
Retail
4.3%
Health, Wellness and Fitness
4.3%
Financial Services
4.1%
Other
73.0%
Discussions
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
What is Gusto used for?
2 Comments
PP
Gusto is payroll software. Online Payroll & HR Solutions etc.Gusto handles payments to employees and contractors and also handles paperwork necessary to help...Read more
OnPay has no discussions with answers
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