--- title: OhMD Reviews meta_title: 'OhMD Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 170 reviews by the users' company size, role or industry to find out how OhMD works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 170 scale: '5' date_modified: '2026-07-29' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # OhMD Reviews **Vendor:** OhMD **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.8/5.0 **Total Reviews:** 170 ## About OhMD OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed ## OhMD Pros & Cons **What users like:** - Users appreciate the **easy communication** with patients via OhMD, eliminating phone tag and ensuring timely responses. (23 reviews) - Users value the **easy patient communication** with OhMD, enhancing connections without sharing personal phone numbers. (20 reviews) - Users love the **user-friendly experience** of OhMD, facilitating quick, bidirectional communication with patients. (16 reviews) - Users love the **texting feature** of OhMD for seamless communication with patients, enhancing convenience and accessibility. (16 reviews) - Users value the **efficient patient communication** through OhMD, enhancing convenience and minimizing missed connections. (11 reviews) - Users praise the **excellent customer support** of OhMD, enhancing their experience and ensuring seamless communication. (9 reviews) - Messaging Features (9 reviews) - Communication Efficiency (8 reviews) - Patient Care (8 reviews) - Text Messaging (7 reviews) **What users dislike:** - Users experience **messaging issues** with OhMD, including lack of privacy and the need to refresh for new messages. (8 reviews) - Users highlight the **limited features** of OhMD, expressing a desire for more functionality and improvements. (6 reviews) - Users find the **limited messaging features** of OhMD hinder their ability to communicate efficiently and manage patient interactions. (6 reviews) - Users feel there's a lack of **missing features** in OhMD, limiting its full potential and functionality. (5 reviews) - Users experience occasional **technical issues** with OhMD, including slow performance and temporary login problems. (4 reviews) - Scheduling Issues (3 reviews) - System Usability (3 reviews) - Call Functionality Issues (2 reviews) - Users experience significant **communication issues** with OhMD, including lack of privacy and disappearing messages. (2 reviews) - Login Issues (2 reviews) ## OhMD Reviews ### 1. Great service for our practice **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** Being able to communicate with patients securely without having to wait on phone calls **What do you dislike about OhMD?** There is nothing so far that I dislike about the program. **Recommendations to others considering OhMD:** Use it as much as possible for contacting patients regarding balances, appointments, referrals and prescriptions **What problems is OhMD solving and how is that benefiting you?** Reaching out to patients about their balances, returned mail and any other billing issues that we might have. Saves us a lot of time. **Official Response from Anna Elston:** > Hi Jason! We love to hear that OhMD is saving you time in your practice when it comes to billing. We appreciate you taking the time to respond! ### 2. Most everything is great about OhMD. Patient's love being able to reach us without disruption. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about OhMD?** I like instant communication. Our patients can reach us without having to step out of a meeting or talk to us confidentially when others are around. I have not used any other software like this. It is a game changer! **What do you dislike about OhMD?** I dislike that I am logged out constantly and then have to reenter my user name every single time. I also find that many patients can't be found, but when we try and create a patient, it says that they are in there. I would prefer a filter search versus just a name search. **Recommendations to others considering OhMD:** I do not have any recommendations **What problems is OhMD solving and how is that benefiting you?** Being able to reach patients easily and they respond much faster. I do not know the financial side. I am much more productive. I do not know about the increase in performance. **Official Response from Anna Elston:** > Hi there! We really appreciate you taking the time to leave us a review. We will be happy to help you out with staying logged in and finding patients easier. Please reach out to us in our live support chat so we can help. Thank you! ### 3. Excellent tool for forms and inner office communication **Rating:** 5.0/5.0 stars **Reviewed by:** Marly K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about OhMD?** OhMD has helped us to streamline our referral process by linking forms directly to our website and providing digital links that can be sent out via text message. It has also allowed us to text our patients, make our website more mobile friendly and inner office messages while maintaining patient confidentiality. **What do you dislike about OhMD?** Sometimes we experience a delay in message receipt/ update. This can typically be resolved by refreshing the app. Overall we don't have much trouble and the support team is very responsive. **What problems is OhMD solving and how is that benefiting you?** Internal office communication and patient communication are definitely improved by using OhMD. By streamlining our intake process with the forms, we are more productive. ### 4. Great way to communicate efficiently! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about OhMD?** OhMD allows our practice to communicate quickly with multiple locations while at the same time keeping everyone up to date on those communications. **What do you dislike about OhMD?** I do not have any complaints. Very pleased. **Recommendations to others considering OhMD:** N/A **What problems is OhMD solving and how is that benefiting you?** Our practice uses it to provide real-time communication to multiple facilities who need help with clinical questions or problems. ### 5. Oh MD Review **Rating:** 5.0/5.0 stars **Reviewed by:** Latrisha H. | Certified Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** I enjoy reaching out shortly to patients without having to go into extended conversations. I use Allscripts EHR and PM with this software. I also use web messages in conjunction through Follow MY Health portal. **What do you dislike about OhMD?** I wonder if patients are receiving messages at times. Due to the feed back I get on my calls. I would like to know if the numbers being texted are valid. If it is not a valid number I think there should be a notification. **What problems is OhMD solving and how is that benefiting you?** I'm not too fond of the templates created. The lab results are so long the added verbiage in the template makes it to where multiple texts must be sent to convey all information. More characters would be helpful. ### 6. OhMD Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon R. | Population Health Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate with patients to complete the task needed instead of playing phone tag. **What do you dislike about OhMD?** All features work great - Love OhMD . There isn't anything that I dislike , Patients looove it ! **Recommendations to others considering OhMD:** Best tool you will add to your Practice !! **What problems is OhMD solving and how is that benefiting you?** Better communication with patients. Able to send a reminder to schedule an appointment for a preventive exam like a Mammogram with the telephone number. Busy moms can now just click the number within the text message to schedule with one easy click ! Which in turn makes for better compliance!! ### 7. A great texting platform for better and fast communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio P. | Information Systems Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about OhMD?** OhMD has made texting a fundamental aspect for better communication between patients and staff. The platform is straightforward to use if you are familiar with texting which most of us know. It really is like if you were using your phone to text which makes it convenient. **What do you dislike about OhMD?** My only complaint would be the way it handles users that need to access more than 1 location by making them create a Gmail account. It is a bit tedious to administrate, and users have had a hard time resetting their passwords because they get confused with the process. It would be excellent in the future to have a way for OhMD to allow multiple locations under one email. Other than that, the platform is amazing! **What problems is OhMD solving and how is that benefiting you?** Communication at the office level. Patients were having a hard time getting ahold of staff. But now, with texting, patients can easily reach out to almost all staff members and get a fast reply It has helped improve communication, and many patients are happy they can now easily reach someone for help. ### 8. OhMD is a GAME CHANGER **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon L. | Nurse Practitioner, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about OhMD?** Ease of use, customer service is great + **What do you dislike about OhMD?** Some features only available on desktop - **Recommendations to others considering OhMD:** If you are looking for a service that will enhance communication with your patients, OhMD is the way to go! Patients love the option to text. There are some components that don't work the best for us, but overall, a great product. **What problems is OhMD solving and how is that benefiting you?** NO ONE answers their phone when you call, but if you text first... Patient satisfaction has improved and the staff is less frustrated. ### 9. OHMD is awesome !! **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha C. | Population health clinical assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** I find the OhMD awesome; it is a great way to communicate with patients quickly and easily with how the world is now with technology. Patients can respond rapidly with just a simple text instead of a phone call. **What do you dislike about OhMD?** Sometimes typing in a patient name does not always show up with patient identification. We need to have more ways to pull patient information. **What problems is OhMD solving and how is that benefiting you?** I feel the benefits of using OhMD have been so helpful with patients to have a quicker response to questions, results, refills, reminders, etc. It's so much easier to send a text than to try to get ahold of a patient by telephone. It is a wonderful asset to the technology world. ### 10. Good Entry-Level HIPAA Texting **Rating:** 4.5/5.0 stars **Reviewed by:** Chris G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** We love that it maintains conversation history in a single thread per patient. Very few other texting programs do that. It's pretty easy to use and train people on as well. Adding new patients is also quite easy. Text broadcast via CSV is a tool we've used alot as well. **What do you dislike about OhMD?** A few minor things. Colleague chats cannot be marked complete, which leads to clutter in the all messages box. We've also had some issues with bulk uploading contacts (always resolved quickly by their customer service). All in all is a good piece of software, but it has the opportunity to be great with additional features, reporting, etc. **What problems is OhMD solving and how is that benefiting you?** Text communication with patients has allowed us to get far better responses than phone calls. It allows our front desk agents to deal with several patients at a time while keeping all happy with responsiveness. A text response in five minutes keeps people happy, versus five minutes on hold does not. ### 11. An awesome way to communicate with Patients!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara G. | Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** We started using OhMD to message patients about appointments, and now we use it for everything! We let the patients know about their normal results as well as when they need to schedule an appointment and information about referrals. I love that we can send them documents to sign without the patient coming into the office. I have staff that uses it for telehealth medicine, and it is super easy for both the patient and provider. I love that we can save messages that we send all the time and that there isn't a character limit. It is also helpful that the chats are exported into the EHR once the conversation is complete. This way, we have a paper trail for what we have discussed with the patient. We have had a tremendous response from patients, and I believe they enjoy texting rather than waiting on hold in the phone system. Overall, OhMD has made our processes more manageable and more efficient. **What do you dislike about OhMD?** With how my department uses this product, I haven't found an issue. We genuinely enjoy the features it has to offer us. **What problems is OhMD solving and how is that benefiting you?** It is easy to get patients back on the schedule. We are also communicating with patients about past due balances. ### 12. Amazing addition to Work flow **Rating:** 5.0/5.0 stars **Reviewed by:** April S. | POC Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** I love that in a Tech-savvy world that we can communicate with patients in a way that they are comfortable with. Most patients would rather text than sit on the phone with an automated system. I know that I can send a text to a patient then, while waiting on an answer, go on to help another patient. ohMD has made multitasking a lot better! I only wish we would have had this years ago! The ease of contacting a patient to fill out paperwork is so much easier than having the patient come in and fill out the paper. After all, the document will be scanned and put into the computer anyway. This saves paper, making this good for the earth as well. I would recommend any businesses use this fantastic and helpful tool! **What do you dislike about OhMD?** There is nothing that I dis like about this tool. I have always wanted something that make interaction with paitients faster and more convienet! I can only imagin what the next wave of genius is! **What problems is OhMD solving and how is that benefiting you?** I typically use this tool to get patients to sign consents or ask them to return to the clinic to have labs drawn. I have seen that patients are more likely to respond to a text than to pick up the phone and call you back. ### 13. Good HIPAA-Compliant Texting Tool. Could cross the line into "Great" with a few upgrades. **Rating:** 4.0/5.0 stars **Reviewed by:** Chris G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about OhMD?** Text broadcast feature Easy, direct send/receive texts Great customer support **What do you dislike about OhMD?** No "do not contact list" - have to keep track of opt outs manually. Difficulty uploading larger patient lists (15-20,000) **Recommendations to others considering OhMD:** Great intro product for HIPAA compliant texting. **What problems is OhMD solving and how is that benefiting you?** Recall texts for patients who have fallen off their plan Backup reminder texts when our EMR system text goes down Direct patient communication Can easily handle 3-4 conversations simultaneously, vs 1 phone call. ### 14. OhMD Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca S. | Clinical Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** What I like best about the OhMD is very easy to use. Patients respond to texting much faster than the web, calling, etc. Communication with patient is faster, and patients do not have to wait for someone to answer phone. They can send msg. and wait for our response. Helps get our job done at a much faster rate. **What do you dislike about OhMD?** I don't have any dislikes, maybe only getting other texting from others that are not our patients. **Recommendations to others considering OhMD:** I would recommend others using OhMD for better communications, faster replies, and prioritizing patients and providers relationships. **What problems is OhMD solving and how is that benefiting you?** We are giving results, being able to communicate between patient and provider. ### 15. Fantastic for Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kari S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about OhMD?** Being able to text my patients even when office is not open. Keeps from bogging our phones ringing constantly as we can respond when we are able instead of putting people on hold! **What do you dislike about OhMD?** Occasionally, app will show a notification yet there are no new messages. Hoping with some future updates, that will get fixed! **Recommendations to others considering OhMD:** If you are a small health business that focuses of patient retention, this will help you tremendously as technology changes and patients want to be communicated with differently these days! **What problems is OhMD solving and how is that benefiting you?** Texting patients changed how we communicate and can connect with more who don't want to answer their phones. ### 16. Easiest Communication Service for Patients & Staff!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | Receptionist/Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** I like best how easy it is to explain to our patients how fast it is to communicate with us with just a quick text message. Also, how the conversations don't erase, and we could always go back to them. **What do you dislike about OhMD?** So far, everything has been promising, and I haven't had a chance to notice anything I dislike or that needs improvement. **Recommendations to others considering OhMD:** Give it a try; you won't be disappointed. Everyone will be happy. **What problems is OhMD solving and how is that benefiting you?** OhMD is helping our office keep our patients happy, with the fastest communication system there is, nowadays 95% of our patients' text, so this method is easiest for them. ### 17. I've been very impressed with OhMD since starting to use it over the past year. **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan S. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** I like that I can communicate with patients directly by text. It is easier than having to leave a voicemail and wait on a call back. **What do you dislike about OhMD?** The only thing I don't like is not being able to readily access patient charts if a different department has assigned them somewhere else. It takes a little bit longer to find the charts in that case. **What problems is OhMD solving and how is that benefiting you?** I mainly use OhMD for billing purposes or when we receive returned mail from patients. I will send a text message to patients to get a correct address or to let them know they have a past due balance. ### 18. Absolutely love how easy it is for us to get ahold of our patient's without having to use he phone **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about OhMD?** I like how easy it is to communicate with patients. **What do you dislike about OhMD?** I don't dislike anything from ohMD. I love using it in my office. **Recommendations to others considering OhMD:** I really recommend ohMD to anyone trying to have a safe way to communicate with others other than phone calls, it's very easy and fast to use. **What problems is OhMD solving and how is that benefiting you?** I noticed the office has benefited from fewer phone calls. ### 19. OHMD review **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlynn K. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** I like utilizing OHMD because we can communicate with patients quickly and effectively. **What do you dislike about OhMD?** I dislike that sometimes you get text messages that may belong to one or more patients, and you have to make sure you merge it with the correct one even though it may have that number listed on multiple charts. **Recommendations to others considering OhMD:** OHMD is effective in prioritizing patient and provider relationships **What problems is OhMD solving and how is that benefiting you?** We can contact patients in regards to ensuring they receive their results, and if the doctors ask any questions, we can get those answered and relayed back to both the patient and the physician ### 20. OhMD is user friendly, easy to use and helpful in reaching patients. **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla C. | Front Office Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** The most helpful thing about OhMD is the access it gives to all chats. For my job it allows you to reach people quickly and gives you easy access to every patient. **What do you dislike about OhMD?** The only downside is that you can't send out a mass message to multiple people individually, making auto texts easier to send. If this were available, I would get notifications out to patients faster. **What problems is OhMD solving and how is that benefiting you?** We can contact patients who don't have our patient portal, allowing us to remind and notify patients faster. Enables us to have more patients come back to our practice. ### 21. USER FRIENDLY!!! **Rating:** 5.0/5.0 stars **Reviewed by:** ASHLEY S. | POP HEALTH, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** What I like most about OhMD is how it is user-friendly. OhMD is an easy tool for both our office and our patients. Being able to reach our patients almost instantly is fantastic. **What do you dislike about OhMD?** I don't dislike anything. The patients love it, and the staff loves it even more. I love all the features OhMD offers, and so do our patients. OhMD gets an A+ in my book. **Recommendations to others considering OhMD:** OhMD is an excellent source for communicating with people. OhMD is fast, user-friendly, and very efficient. OhMD has made my job easy and I love it. **What problems is OhMD solving and how is that benefiting you?** OhMD makes it easier to reach our patients. It is a great resource for communicating with our patients almost instantly. OhMD allows us to reach our patients quickly and easily. ### 22. Contacts made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison R. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** I use OhMD daily to contact patients regarding balances, addresses, insurance changes. I like that it's quick & easy. I also typically get a better response than when calling. **What do you dislike about OhMD?** The only downside I have discovered is that I don't get a notification of a patient response if I log out or if responses get pushed down the list. **What problems is OhMD solving and how is that benefiting you?** I have resolved patient billing issues such as past-due balances, getting updated insurance information and addresses. I get a much better response than from phone calls. ### 23. Communication Made Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** Having this network is helpful for the company and the patient. It is fast communication for an office with a high volume of calls. I use this system for medication Refills and appointment scheduling. I love that everything stays on record and can easily be downloaded to the patients chart. This is a great way to stay connected with patients for all of their health care needs. **What do you dislike about OhMD?** There is nothing that I dislike about this system; it's easy, fast, and helps keep you connected with patients. **What problems is OhMD solving and how is that benefiting you?** I am always using this system for medication refills and appointment requests. I've noticed that I get a quicker response with patients and it works because they can reply back on their own time. ### 24. The program is easy to use and has not presented many problems for me at all **Rating:** 5.0/5.0 stars **Reviewed by:** Kat H. | medical receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about OhMD?** That I can communicate with multiple patients quickly, it is simple for our patients as well, and it keeps conversations up until I am done with them **What do you dislike about OhMD?** I wish you were able to search by phone number, maybe if a patient's name or DOB was entered wrong. searching by phone number and correcting info would be helpful **What problems is OhMD solving and how is that benefiting you?** OhMd helps our phone call volume, getting short messages to patients through the program instead of a phone call can prevent us being stuck on the phone with patients that talk too much ### 25. Excellent customer service for an excellent product. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D U. | Faculty Development Liason at the Office of Diversity and Inclusion, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about OhMD?** It gives me easy and quick access to my patients in a way that is convenient for them. The customer service has been responsive and gracious. **What do you dislike about OhMD?** I like everything about OhMD. New features (sending pdfs) are helpful. **What problems is OhMD solving and how is that benefiting you?** Quick access to paitents. Reliable telehealth platform. Communications patients see in real time. ### 26. Very useful program! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcela C. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** The program is very easy to use, and helps patients bypass phone calls. And makes work so much easier. Our patients absolutely love this texting app! **What do you dislike about OhMD?** So far, I haven't found any dislikes from OHMD. **Recommendations to others considering OhMD:** You wont regret! **What problems is OhMD solving and how is that benefiting you?** Patient's have an easier most efficient way of communicating with our office, Patient's are also happy about not having to sit around waiting for calls to be transferred. It more efficient. ### 27. This site is very user friendly and it makes communication with patients a lot easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | medical assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** I like the ability to respond to the patient faster, making multitasking more efficient. **What do you dislike about OhMD?** I have not found any thing that I dislike using this platform. **Recommendations to others considering OhMD:** It's a great alternative way of communicating with patients. **What problems is OhMD solving and how is that benefiting you?** I haven't found any issues with OhMD. I find this platform to be extremely user friendly. Our patients enjoys the freedom to communicate with our office without being on hold for a long period of time. ### 28. Very Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Thornton O. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about OhMD?** The whole program is great very convenient, just get answers from patients through text is faster then when trying to call them. **What do you dislike about OhMD?** I really dont dislike anything, very easy to use. **What problems is OhMD solving and how is that benefiting you?** We are getting less cancellation/no show from patient that don't answer but recibe text reminding them about appointment. ### 29. Pioneering Frictionless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about OhMD?** OhMD has changed my practice's relationship with our communications. It enables us to feel available to them, whereas before we seemed out of touch. We never were, but now that barrier of phone wait times and voicemails is gone. **What do you dislike about OhMD?** I just want more more more! I can't wait for updates to enable prioritization of texts and messages with patients and enabling more cross communication with internal teams. **What problems is OhMD solving and how is that benefiting you?** Our missed call volume has dropped by 95%. We now exchange 2800 texts per day and have reduced overall call volume by over 25%. I have been able to reduce the size of my department by two full time positions. ### 30. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about OhMD?** It is easy to use and is compliant with healthcare needs. **What do you dislike about OhMD?** I dislike not being able to attach word documents. **Recommendations to others considering OhMD:** The tool works well with limited downtime. **What problems is OhMD solving and how is that benefiting you?** We are solving an effective, HIPAA-compliant means of communication. ### 31. Software is great and customer service is excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Carly F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about OhMD?** The features of this application are exactly what our practice needs! **What do you dislike about OhMD?** That if you have a set of twins with the same DOB and phone number, it does not allow you to add both separately. **What problems is OhMD solving and how is that benefiting you?** Lesser call volumes. Our patients love it. ### 32. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Aquilla T. | Office manger, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** The convenience of reaching patients is effortless. Creates another avenue to communicate with patients easily accessible for the office and the patient. **What do you dislike about OhMD?** Sometimes it is a challenge to search for a patient or create a new account for the patient. It would be an asset if there was a feature to add another number for the patient instead of just having one number for the patient. **Recommendations to others considering OhMD:** Get ready to make life easier **What problems is OhMD solving and how is that benefiting you?** sometimes it is a challenge to get a hold of the patient through phone call but being able to reach them through text message has helped with the patient satisfaction ### 33. Amazing software to use!!! Finally... a beneficial software! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Secretary/Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** OhMd is incredibly tech-savvy. It is easy to access, beneficial, and a great way to communicate. I highly recommend to all! I use it for business purposes to communicate with clients and even the clients love the use of OhMD. **What do you dislike about OhMD?** I have no dislikes about OhMD. It truly is a great software to use, especially for business purposes. I am very impressed with OhMD. Very modern, especially for this day in age! **What problems is OhMD solving and how is that benefiting you?** OhMD benefits our office in many ways. It is a great way to communicate with clients/patients, it keeps our flow very productive and our business performance has increased tremendously. ### 34. Better Patient Care with OhMD **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha B. | Private Medical Practice Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about OhMD?** Customizable for various usages within a busy medical office. OhMD team works with you to make sure the tool works for you. **What do you dislike about OhMD?** The team has made wonderful improvements, so no notable dislikes from me! **What problems is OhMD solving and how is that benefiting you?** Pateint check in, form usage, ease at point of care, patinets love the access and not having to log-in to a portal. ### 35. OhMD provides our company the security, reliability, and flexibility that we need **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby F. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about OhMD?** Easy to use and navigate, they have complete and detailed knowledge of HIPPA **What do you dislike about OhMD?** Limited tracking ability, unable to see which staff member closed or merged **Recommendations to others considering OhMD:** OhMD is a fantastic way to upgrade your communication with patients **What problems is OhMD solving and how is that benefiting you?** We can prioritize now and schedule patients quickly ### 36. Great for contacting patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Reanna R. | Medical Lab Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** Great for contacting patients when you have a quick message or question. Very easy to use, would highly recommend! **What do you dislike about OhMD?** Wish it would ask permission before sending messages. I have accidentally sent the wrong patient a message or sent the message before I was done writing it. **What problems is OhMD solving and how is that benefiting you?** Able to send patient consent forms through text or ask them simple questions. ### 37. its the best platform to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** The perks of using ohmd is that we can remind patients to make follow up appointments, text them about their bloodwork, if they have a referral that needs to be completed and if the patient needs to get in contact with us about any other appointments that they have. **What do you dislike about OhMD?** there are a couple of things about ohmd that I dislike, the way its formatted is a little bunched up, also i feel like not all the messages need to be in the saved replies only the department that you are working with. **What problems is OhMD solving and how is that benefiting you?** the problems that we are solving with ohmd is that we have a better way to communicate with patients if they are not signed up for our FMH portal, this way we can still reach the patient without having to call them. ### 38. OHMD is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Anahi M. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** What I like best about Ohmd is the easy way of communicating with patients, many patients have also mentioned how easy it is to fill they're prescription. OHMD is definetly up to date with the new technology in the world! **What do you dislike about OhMD?** Nothing I like everything about OhMD, I have no complaints. Ohmd is a really great app, and I recommend it to everyones, it makes everyone's job easier! **What problems is OhMD solving and how is that benefiting you?** The problems that OHMD has solved is the easy was of communicating with patients, OHMD helps you stay on track with a patients conversation. ### 39. Helpful and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about OhMD?** I enjoy the various options of communicating **What do you dislike about OhMD?** The notification sounds are distracting. **Recommendations to others considering OhMD:** Easy to access and use **What problems is OhMD solving and how is that benefiting you?** Expanding communication is a huge benefit **Official Response from Anna Elston:** > We really appreciate you taking the time to leave us a review! You can actually silence notification sounds by right clicking on the OhMD tab on your browser and clicking "Mute Site". You can always reach out to us in our live support chat with any other questions or inquiries you may have, and we will be happy to assist! ### 40. OhMD is an easy and convent way to communicate with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about OhMD?** That we can send forms that are easy to fill out. **What do you dislike about OhMD?** Having to upload new clients can be tedious. **What problems is OhMD solving and how is that benefiting you?** OhMD has allowed us to stay in contact with clients through state covid mandates. ### 41. OhMD is a great way to eliminate those long hold times and give you back some time in your day **Rating:** 5.0/5.0 stars **Reviewed by:** Melody T. | Director of Patient Information, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** It's fast, efficient, user friendly and we have found that it is a great way to communicate with our patients regarding medication refills, appointment times, random questions, etc. Everybody is busy and nobody I know likes to wait on HOLD. This eliminates HOLD time and gets a rapid response. We are thoroughly enjoying using OhMD. **What do you dislike about OhMD?** I haven't found anything at all just yet that I don't like. It has helped our work flow processes tremendously. **What problems is OhMD solving and how is that benefiting you?** As stated, we can eliminated wait times which is great for everybody. ### 42. OhMD is easy to use and very efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret F. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** The ability to communicate with patients quickly. **What do you dislike about OhMD?** Not getting a notification when someone responds to my text. **Recommendations to others considering OhMD:** OhMD will make your job easier! **What problems is OhMD solving and how is that benefiting you?** It saves me time from having to make so many phone calls. I can contact patients quickly regarding returned mail, insurance questions, and account balances. ### 43. OhMD review **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa F. | r, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** I like OhMd for the fast and effective comuncatin. **What do you dislike about OhMD?** The only thing I dislike about OhMD is the spam texts. **Recommendations to others considering OhMD:** I recommend OhMD for a user-friendly site. **What problems is OhMD solving and how is that benefiting you?** A problem that is being solved in my office is being to connect to our deaf patient population. ### 44. OHMD review **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa B. | Clinical Support Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** I like that we can get results and get answers back from people quickly. **What do you dislike about OhMD?** What I dislike most about OhMD is getting spam text messages. **Recommendations to others considering OhMD:** I recommend OhMD because it prioritizes patient and provider relations. **What problems is OhMD solving and how is that benefiting you?** The benefit from OhMD, in my opinion, is effective communication. ### 45. Streamlined patient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** OhMD has made it infinitely easier and more efficient to pass along information and reminders to patients. **What do you dislike about OhMD?** It can be difficult and require a tedious work-around to find the patient account to initiate a message in some cases. **What problems is OhMD solving and how is that benefiting you?** I am able to more easily touch base with patients to let them know about insurance discrepancies, our need for an updated address, or a payment reminder. So much less time consuming than phone calls and easy for patients to respond. ### 46. OhMD **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** Patients respond and like that they do not have to wait in line for a person to answer a fantastic tool for a busy Healthcare office. **What do you dislike about OhMD?** There is nothing about this program that I don't like. It's an excellent service to have! **Recommendations to others considering OhMD:** Great device and very easy to use and communicate with customers. **What problems is OhMD solving and how is that benefiting you?** Patients have to wait on the phone for a person to answer. The quick response back. Patients can send a message to their provider quickly. ### 47. OHMD has been a great tool for our business! We would highly recommend them to everyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Urooj I. | Vice President & Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about OhMD?** OHMD is very easy to use and the team is always thinking of innovative ways to helping medical practices be more patient friendly while enhancing the patient experience in the best way possible. It has really allowed us to communicate easily with our patients and vice versa as well as helped us keep our schedules in line with the tools they provide to help paperwork be succinct. Also, all communication between you and the patient is automatically filed into the patient chart for future reference with an easy check mark ✔️ button! **What do you dislike about OhMD?** There have been only a handful of times when there is a short lag when toggling between chats, however once you refresh it corrects itself! **What problems is OhMD solving and how is that benefiting you?** Ensuring we are providing the best patient experience possible by maximizing time spent in office getting dedicated care vs filling out paperwork. Being able to communicate directly with office staff on patient care needs. Unloading the phones with phone calls for questions that can be easily handled via text. Integration with the EMR system allows discussions/issues to be officially documented which is vital in medical practice. ### 48. I really loved OHMD, I got so much work done very quickly! **Rating:** 5.0/5.0 stars **Reviewed by:** Gina J. | Clinical Support Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** I liked OhMD because it is a fast effective way of communication with our patients. **What do you dislike about OhMD?** I dislike that we get spam text messages. **What problems is OhMD solving and how is that benefiting you?** A problem we are solving with OhMD is being able to contact our deaf patients at their convenience. ### 49. I love using OHMD do easy to get in contact with patient this way **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Behavorial Health Dr Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** I love using this because with my job it makes it easy to contact patient and let them know when they need an appointment with there provider or if appointment has to be changed to a telehealth and most patients call back same day. **What do you dislike about OhMD?** there is not really anything I dont dislike about it. **What problems is OhMD solving and how is that benefiting you?** mostly having to change appointment or make appointment with there provider, makes my job alot easier so I dont have to call them. ### 50. Very Positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about OhMD?** Ease of use, confidentiality, quickness of response if something glitches **What do you dislike about OhMD?** There could be different ways to organize clients, but overall it works well **What problems is OhMD solving and how is that benefiting you?** No real problems, love being able to use it on my phone while I'm away from desk. ## OhMD Discussions - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) - [View OhMD pricing details and edition comparison](https://www.g2.com/products/ohmd/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+20%3A39%3A50+-0500&secure%5Bsession_id%5D=36504470-854b-4cb6-9ee7-827313954f95&secure%5Btoken%5D=5d931c88f1b016049cb11a3387f85a92c4f63fcc84dcc9a590f5b3703468d9a0&format=llm_user) ## OhMD Integrations - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [Altera](https://www.g2.com/products/altera/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Greenway Health Patient Portal](https://www.g2.com/products/greenway-health-patient-portal/reviews) - [Healthie](https://www.g2.com/products/healthie/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [Veradigm EHR](https://www.g2.com/products/veradigm-ehr/reviews) ## OhMD Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top OhMD Alternatives - [Klara](https://www.g2.com/products/klara/reviews) - 4.6/5.0 (105 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (343 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)