--- title: OhMD Reviews meta_title: 'OhMD Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 170 reviews by the users' company size, role or industry to find out how OhMD works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 170 scale: '5' date_modified: '2026-07-17' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # OhMD Reviews **Vendor:** OhMD **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.8/5.0 **Total Reviews:** 170 ## About OhMD OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed ## OhMD Pros & Cons **What users like:** - Users appreciate the **easy communication** with patients via OhMD, eliminating phone tag and ensuring timely responses. (23 reviews) - Users value the **easy patient communication** with OhMD, enhancing connections without sharing personal phone numbers. (20 reviews) - Users love the **user-friendly experience** of OhMD, facilitating quick, bidirectional communication with patients. (16 reviews) - Users love the **texting feature** of OhMD for seamless communication with patients, enhancing convenience and accessibility. (16 reviews) - Users value the **efficient patient communication** through OhMD, enhancing convenience and minimizing missed connections. (11 reviews) - Users praise the **excellent customer support** of OhMD, enhancing their experience and ensuring seamless communication. (9 reviews) - Messaging Features (9 reviews) - Communication Efficiency (8 reviews) - Patient Care (8 reviews) - Text Messaging (7 reviews) **What users dislike:** - Users experience **messaging issues** with OhMD, including lack of privacy and the need to refresh for new messages. (8 reviews) - Users highlight the **limited features** of OhMD, expressing a desire for more functionality and improvements. (6 reviews) - Users find the **limited messaging features** of OhMD hinder their ability to communicate efficiently and manage patient interactions. (6 reviews) - Users feel there's a lack of **missing features** in OhMD, limiting its full potential and functionality. (5 reviews) - Users experience occasional **technical issues** with OhMD, including slow performance and temporary login problems. (4 reviews) - Scheduling Issues (3 reviews) - System Usability (3 reviews) - Call Functionality Issues (2 reviews) - Users experience significant **communication issues** with OhMD, including lack of privacy and disappearing messages. (2 reviews) - Login Issues (2 reviews) ## OhMD Reviews ### 1. Great facilitator for patient care! **Rating:** 4.0/5.0 stars **Reviewed by:** Emily M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about OhMD?** It enables staff and patient communication. I love the ease of the broadcast message to get larger messages out to patients. **What do you dislike about OhMD?** I wish OhMD had a feature to mark messages as unread, as staff have varying schedules and some messages we want to mark as unread until they are back. **What problems is OhMD solving and how is that benefiting you?** OhMD is changing the mobile app feature to merge a message with a name so we can communicate through the mobile app more easily. ### 2. The platforms performs exactly as described. **Rating:** 5.0/5.0 stars **Reviewed by:** Tania C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about OhMD?** The customer service team is steller and very quick to respond. The platform is intuitive and works well right out of the box. We are delighted with the performance and ease of use. **What do you dislike about OhMD?** I cannot think of any downsides yet. We are still exploring all of the features. **What problems is OhMD solving and how is that benefiting you?** OhMD helps the practice reduce call hold times and missed calls. Patients are also more satisfied with the elevated customer service. ### 3. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about OhMD?** Veru user friendly and our patients love the availablity. **What do you dislike about OhMD?** I have not found any downsides to using OHMD so far. **What problems is OhMD solving and how is that benefiting you?** OhMD is helping with the high call volume at the clinic. ### 4. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about OhMD?** Ability to communicate with patients. Great in augmenting other forms of communication. **What do you dislike about OhMD?** need to refresh app to receive all new messages. mobile version doesn't have phone call capability. **What problems is OhMD solving and how is that benefiting you?** Real time or near real-time ability to connect with patients to facilitate timely response and triage. ### 5. Value Based Care **Rating:** 5.0/5.0 stars **Reviewed by:** Dana W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about OhMD?** integration w/ Athena & the ease of use for patients **What do you dislike about OhMD?** We love OhMD - it has helped us to close gaps for our value-based contracts. The only recommendation would be to allow attachments to be sent via bulk. **What problems is OhMD solving and how is that benefiting you?** OhMD has helped us close gaps in relation to mammos, colorectal cancer screens, wellness visits, etc. ### 6. OhMD has been amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Becky A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about OhMD?** No one answers their phone anymore, so OhMD has been awesome to text patients and they normally get back to us quick! **What do you dislike about OhMD?** Ours is kind of slow because of how many patients we have uploaded. **What problems is OhMD solving and how is that benefiting you?** There is a lot of phone tag that goes on in the medical field and this has eliminated a lot of it. ### 7. people on the reservation **Rating:** 5.0/5.0 stars **Reviewed by:** Modessa H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about OhMD?** we live in a very remote area and alot of our patients don't have good reception,so we can't call them, but this has made it so much easier to get in touch with patients **What do you dislike about OhMD?** having to log in each time,otherwise all is good **What problems is OhMD solving and how is that benefiting you?** reminding pts of appts,so that when they keep their appt it is better business ### 8. Efficient and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Abeni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about OhMD?** Clients receive messages directly to them, making their response rate extremely high. This makes our work easier and more convenient. **What do you dislike about OhMD?** I would like to be able to put notes on potential or anonymous clients without having to save them under patients. **What problems is OhMD solving and how is that benefiting you?** Helping us to communicate with clients at a quicker rate and in a easier way ### 9. quick and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about OhMD?** I like the fact that I texted the patients and they are able to answer back if they can't answer their call! **What do you dislike about OhMD?** I like everything about ohmd, no changes needed in my opinion **What problems is OhMD solving and how is that benefiting you?** no problems, I love that I am able to texted the patients ### 10. Very easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Ben A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about OhMD?** It keeps history of all my patients and allow for audio calls **What do you dislike about OhMD?** I wish i can carry all my conversation with me to my phone when i step away from my computer. **What problems is OhMD solving and how is that benefiting you?** keeping communication organized ### 11. OhMD is amazing and so easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Aeriana R. | Front Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about OhMD?** I love that ohMD is HIPPA compliant and is very easy to communicate with patients. It's efficient and saves me time. It's easy to navigate and has helpful tools. **What do you dislike about OhMD?** The only downside is being unable to send a mass text to multiple patients. If we need to communicate a general message from the practice to all our patients, it would be helpful to send one text to multiple patients at a time. **What problems is OhMD solving and how is that benefiting you?** OhMD helps solve communication problems with patients by clarifying any questions they have. We can send detailed messages of their lab results and patient information. **Official Response from Anna Elston:** > Hi Aeriana! We do actually have a Broadcast feature that allows you to send a mass text to multiple patients. I'm going to reach out to you with more information on this feature so we can get you started. Thank you so much! ### 12. Love that I can securely connect with my clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Diana W. | Customer Service Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about OhMD?** I lovet hat it is secure and convenient. **What do you dislike about OhMD?** I find that I have to refresh the page or logout and back in to receive new messages. **What problems is OhMD solving and how is that benefiting you?** It allows me to stay connected with my clients via their preferred method of communication. ### 13. Comms too across offices **Rating:** 4.0/5.0 stars **Reviewed by:** Barry L. | Regional Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about OhMD?** Easy to use, available on both phone and laptop **What do you dislike about OhMD?** Slight delay in delivery time, not a huge issue but something I noticed **What problems is OhMD solving and how is that benefiting you?** The fact it is HIPAA compliant is huge ### 14. Easy to use, easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about OhMD?** Helps communicate with our patients when we can't reach them by telephone. **What do you dislike about OhMD?** It meets every need we need for this service. **What problems is OhMD solving and how is that benefiting you?** The biggest problem OhMd has solved is they are allowing us to reach and communicate with our patients who aren't available by telephone. ### 15. Making Communication Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Owner, manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about OhMD?** OhMD is super easy to use. We upload our patient lists monthly and have the ability to communicate with them via text. Patients LOVE this feature!! **What do you dislike about OhMD?** Really nothing to dislike! We haven't had any problems and customer service is great! **What problems is OhMD solving and how is that benefiting you?** Quick communication with patients. Often times they cannot talk on the phone but can text! ### 16. Great system to communicate with patients **Rating:** 5.0/5.0 stars **Reviewed by:** Melanni M. | Research Coordinator/EEG technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2023 **What do you like best about OhMD?** Easy to use and patient information is linked to it. **What do you dislike about OhMD?** Everything works as it should. Nothing I dislike. **What problems is OhMD solving and how is that benefiting you?** Excess phone calls ### 17. OhMD is clear, straight forward, comprehensive, easy to use, &makes coordinating care so streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Allie D. | Counselor., Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about OhMD?** The streamlined effectiveness of coordinating care. **What do you dislike about OhMD?** Sometimes the page doesn't load quickly to show new messages. **What problems is OhMD solving and how is that benefiting you?** Being able to effectively communicate with patience in a streamlined, hipaa compliant way. ### 18. easy, efficient, strait forward. not complicated and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about OhMD?** fast easy contact with patients, it also helps us respond faster when we do get replies from patients instead of just using a phone call as a means of communiation **What do you dislike about OhMD?** automatically opening messages, sometimes youre not just fully into the app, and you can lose messages easy when youre hopping back and forth from patient list to mesage list **What problems is OhMD solving and how is that benefiting you?** Getting in contact with our patients, phone calls are not effective or efficient anymore; patients don't like calling back and waiting through the call center times. when they're sent a text message they are 10 times more likely to respond within that day ### 19. Great System **Rating:** 4.5/5.0 stars **Reviewed by:** Evan R. | Behavioral Health Outreach Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about OhMD?** Contact and communication with patients makes things very easy. Adding patients and being able to use many features including video chat and picture messaging makes everything a breeze! **What do you dislike about OhMD?** OhMD has been a very helpful resource, especially when we are unable to reach our patients via telephone. I feel the ability to email patients from this application would be helpful. **What problems is OhMD solving and how is that benefiting you?** Patients who may be out of minutes on their cell phones but are still able to text can respond to messages and schedule appointments using OhMD. It saves many of our patients time so they do not have to wait on hold to speak to someone at our call center. ### 20. I love OhMD!!! AND I recommend it to all my physician colleauges!! **Rating:** 5.0/5.0 stars **Reviewed by:** stephanie f. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about OhMD?** I love that it is two-way texting and I have an app on my phone and can work it on the computer and the best part is the patients can send pictures of rashes, injuries, etc **What do you dislike about OhMD?** for the sake of convenience and not having to re-write a note, I usually cut and paste the text conversation into an office visit note and it doenst look great. I wish it integrated a little better into my EMR. **What problems is OhMD solving and how is that benefiting you?** I can do so many office visits via OhMD involving many minor dermatologic issues that allows the patients to stay home....AND , unlike a telemed visit, I can get to it when i want....it's not scheduled. I also can answer many questions, allowing patients to stay home. Texting prevents tying up our front desk and our phone lines with minor clinical questions. Finally, when they text during after hours, I can get to it at my convenience and this avoids after hours phone calls for non -urgent issues coming at inconvenient times for me..... it helps me feel more in control with parent's questions after hours **Official Response from Anna Elston:** > Hi Stephanie! We are really glad to hear that you are hosting more office visits because of OhMD. We'll reach out to you to help you find a better way to integrate conversations into your EMR. Thank you so much for your review! ### 21. Best HIPAA compliant app ever **Rating:** 5.0/5.0 stars **Reviewed by:** Jana R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about OhMD?** I like that 1. I can text from my computer or my cell. It is so easy to use and I love how I can send out broadcast texts so easily. The patients love that they can reach us quickly. **What do you dislike about OhMD?** I think a report module would be great. If we could track responses better, or track what broadcasts were sent out. I'd like to know how many messages are opened as opposed to not open. **Recommendations to others considering OhMD:** It is such an easy program and our patients love it **What problems is OhMD solving and how is that benefiting you?** I can text 24/7 with our post-surgical patients immediately whereas before they had to call, wait for the answering service to reach one of us then get the call when they could have had further complications in their time of waiting. I love the benefit of close contact with all my patients and the ease of texting. Our patients appreciate how the app saves the photos and the photos are not saved in their actual phone photo album for added security. ### 22. Approachable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about OhMD?** Another way to communicate with patients. **What do you dislike about OhMD?** Another software to use at work among many. **What problems is OhMD solving and how is that benefiting you?** OhMD allows patients easy access to forms if they use the text. It can make the appointments quicker but then I have to go back and go over it which is a negative. ### 23. Very good! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about OhMD?** Great texting platform. Helps with quick updates or setting up a call time. **What do you dislike about OhMD?** I wish they had more preset texting options **What problems is OhMD solving and how is that benefiting you?** I am able to keep in touch better with patients ### 24. Our patient's love the ease of communication at their own time. **Rating:** 5.0/5.0 stars **Reviewed by:** Tori Ann W. | ADMN. ASST., Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about OhMD?** I love the real-time communication between our patients and customer service. We have several different (sister companies) and several different departments and we can send texts and emails to 200+ patients in a matter of minutes. It is that easy. **What do you dislike about OhMD?** When we first started using OHMD we had just a few ( less than 3 issues ) and we immediately contacted OHMD via chat and their response was immediate. **What problems is OhMD solving and how is that benefiting you?** It has changed the way we interact with our patients in real-time. It immensely improved customer relations. It has allowed us to do so much more in minutes versus several hours or more. ### 25. It is very user friendly and simple to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Medical assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about OhMD?** I like that it notifies you when you get a reply to a message from a patient and I also like that you can save the messages directly into the patient's chart. **What do you dislike about OhMD?** There is no downside. It does what you need it to do and allows us to better communicate with patients. **What problems is OhMD solving and how is that benefiting you?** No problems so far. ### 26. Smooth and intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about OhMD?** Fast, secure and really helps create a sense of collaboration by allowing documents, pictures, files and messages. Very helpful that bio metric log in available as well. **What do you dislike about OhMD?** The difference between the web application Abe mobile application in terms of adding patients, adjusting setting, options and communicating with colleagues. Could add darker theme as well. **What problems is OhMD solving and how is that benefiting you?** Sharing of information messages files pictures and collaborating as a team. Including group messaging using updated features for colleagues. Obtaining consent is easy too. **Official Response from Anna Elston:** > Hi there! We are so happy to hear OhMD has helped you. We are actually just about to release our new mobile apps within the next couple of weeks which will feature dark mode, so be on the lookout for that! ### 27. Good program **Rating:** 5.0/5.0 stars **Reviewed by:** Jenifer P. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about OhMD?** Ease of use, very user friendly. It makes certain aspects of the job more streamlined. **What do you dislike about OhMD?** My main complaint is that occasionally the programs will just shut down with no warning, but generally comes right back up. Also, when searching records in OhMD Forms, if there are multipple records, and you go back a page to look at the next record, you have to search all over again, **Recommendations to others considering OhMD:** As long as everybody is on the same page with what the program is being used for, it is a wonderful tool that can help everyone across an office. **What problems is OhMD solving and how is that benefiting you?** Having quick and easy access to most of our forms is making our intake process much faster and easier. ### 28. EXACTLY what we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney G. | Patient Care Liaison, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about OhMD?** Our favorite part of OhMD is the speed. Everything happens in real-time and multiple staff can be logged in at one time to see the chats happen immediately. Our old platform lagged and you couldn't see conversations as they were happening so multiple staff would be replying to the same patient at the same time. It was very frustrating. OhMD is LIVE so the texts pop up on the screen as you're looking at it! We also really love that we can use our pre-existing phone number. Our patients are used to calling us at a certain number and it was seamless to add the text feature! **What do you dislike about OhMD?** There are only a couple of things we don't like about this platform. One is the way it "times you out" and you're constantly having to log back in throughout the day. We get busy with our work and realize we haven't gotten a text alert in a while and come to find out, the system has logged us out. The other thing we don't like is the way you have to upload new contacts (patients). It has to be done in excel and the headers have to be very specific. **Recommendations to others considering OhMD:** Contact Greg IMMEDIATELY! You're wasting time with any other platform because OhMD is affordable, efficient, effective, and easy! **What problems is OhMD solving and how is that benefiting you?** We have noticed that our cancellations and no-shows have decreased because our patients can send a quick text to change their appointment times. ### 29. Very helpful to have a texting platform the office can use **Rating:** 5.0/5.0 stars **Reviewed by:** Faith K. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about OhMD?** Texting for the whole office, ability to filter texts, sending forms **What do you dislike about OhMD?** nothing just a learning curve, training time **What problems is OhMD solving and how is that benefiting you?** organizing texts, making appointments, ability to close conversations and tag colleagues ### 30. THE BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about OhMD?** I LOVE THAT YOU CAN SEARCH FOR THE PATIENTS AND THEY POP RIGHT UP. IT ALSO NOTIFIES YOU WHENEVER SOMEONE REPLIES TO YOUR MESSAGE JUST LIKE YOU ARE TEXTING FROM YOUR CELL PHONE. IT'S REALLY A GREAT APP. **What do you dislike about OhMD?** I LOVE THAT YOU CAN SEARCH FOR THE PATIENTS WITH THE PRACTICE AND SEND THEM A MESSAGE THAT THEY CAN RESPOND TO WITHOUT EVEN CALLING THE FACILITY. PEOPLE LOVE TO TEXT VERSUS TALKING ON THE PHONE. **Recommendations to others considering OhMD:** I RECOMMEND OHMD AS IT IS AN AWESOME WAY TO COMMUNICATE WITH YOUR PATIENTS WITHIN YOUR PRACTICE. THE PATIENT CAN REPLY TO THE MESSAGE JUST LIKE IF THEY WERE TEXTING SOMEONE FROM THEIR CONTACTS **What problems is OhMD solving and how is that benefiting you?** I HAVE NOT SEEN ANY PROBLEMS WITH OHMD THUS FAR. I CAN COMMUNICATE WITH EACH PATIENT JUST AS IF THEY ARE ALL SAVED IN MY CONTACT LIST. THIS IS THE BEST WAY YET TO COMMUNICATE WITH PATIENTS IN A MEDICAL PRACTICE. ### 31. OhMD super user **Rating:** 5.0/5.0 stars **Reviewed by:** Laquisha L. | Director of Client Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about OhMD?** I like that it is HIPAA compliant. I do not have to worry about not being able to say certain things **What do you dislike about OhMD?** I dislike that I can't just simply change a provider and that I have to fully delete a client and put them back in the system. **What problems is OhMD solving and how is that benefiting you?** It has solved the ability to be able to communicate with patients more efficiently. ### 32. Does the job! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about OhMD?** I like the features so clear out "resolved conversations" with the toggle and checkmark. the checkmark labels the message as resolved, and the toggle hides them. **What do you dislike about OhMD?** Honestly the only downfall is that clients message us after hours. It would be nice is there was an auto response to allow patients to know we have received their messsage and will be with them the following business day. **What problems is OhMD solving and how is that benefiting you?** Getting results to clients! So helpful and it also leaves a "trail" for patients to look back on for clarity, or as a way to reach back out when they need to. I've enjoyed using it. **Official Response from Anna Elston:** > Thank you so much for leaving us a review! We do actually have a feature that allows you to automate an after-hours message when clients text in. Go to Organization > Settings > Availability to find and set your office hours. You can enable that and set a custom message that will automatically send to clients if they text in during your away hours. Feel free to reach back to OhMD Support if you have additional questions about this! ### 33. Pediatrics best friend! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen W. | Medical Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about OhMD?** Wonderful tool for busy parents to get the information they need to care for their child. **What do you dislike about OhMD?** Wish it would allow video clips! Video clips would be especially helpful in assessing the respiratory effort of our youngest patients. **Recommendations to others considering OhMD:** If you are looking for a HIPPA compliant, easy way to communicate with your patients this is a wonderful tool! We use it daily all day. Our patients absolutely love it! **What problems is OhMD solving and how is that benefiting you?** Allows us the ability to see rashes, injuries or simple issues while the clinical team is talking to the caregiver. A wonderful tool to be able to triage our patients with confidence! ### 34. Great alternative to patient phone calls **Rating:** 5.0/5.0 stars **Reviewed by:** Silvio M. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** The UI is clean, pretty straightforward for patients to text an office instead of calling in. I think patients prefer texting rather than getting frustrated trying to get ahold of someone by calling and being placed on hold or playing phone tag with back and forth voicemails. **What do you dislike about OhMD?** The user management is not that great. The Gmail approach is not user-friendly and often confuses staff if they need access to multiple offices. **Recommendations to others considering OhMD:** Great platform for companies that do not have multiple sites. I would wait until OhMD can implement multi-site capability without using GMAIL accounts if you have multiple offices. **What problems is OhMD solving and how is that benefiting you?** Before, patients were getting frustrated with calling offices and never heard back if they left a voicemail. Patients seem to prefer to text instead so that they can answer their questions relatively faster. ### 35. OhMD review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about OhMD?** I like that I can communicate with patients effectively. Being able to tag appropriate co-workers if need be is also helpful. **What do you dislike about OhMD?** So far, I do not have any dislikes. It seems to be working well. **What problems is OhMD solving and how is that benefiting you?** It allows me to respond quicker to patients. Prior to OhMD I had to save each contact manually. ### 36. I have had an excellent experience so far while using OhMD. **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa G. | Clinical Support Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** I like the templates. It makes it much easier to have those available when sending texts to multiple patients. I feel like I am less likely to make a mistake. **What do you dislike about OhMD?** I feel as though there could be many more templates for more specific scenarios. We use the same template for multiple uses and have to change the details as we go. **Recommendations to others considering OhMD:** This software is very helpful if your organization already has a patient portal system in place or has a high volume of patients, especially those that are younger. It makes it much easier to communicate quickly with patients without having to spend extra, unnecessary time on the phone rather than face-to-face with patients in the office. **What problems is OhMD solving and how is that benefiting you?** It is very useful for being able to communicate with patients quickly. It is nice to simply send a quick text to a patient with normal results and them knowing there is nothing further that they need to do. It helps to save time for everyone involved. ### 37. Everyone prefers to text! Even patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Terrie L. | Chiropractic Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about OhMD?** Using a secure texting platform--OhMD--at the doctor's office allows us to be more responsive and more efficient in 1:1 patient correspondence, as well as mass communication. Everything from scheduling an appointment to doctors' follow-up, to broad promotions or notifications, became smoother and faster. Our implementation was super easy and we immediately got quicker with our regular outreach efforts by using both broadcast and individual text communication where appropriate. Adding this channel and removing the barriers that come with voice calls, like reaching voicemail only or delays connecting with patients during the workday or off-times made our processes better and reduced friction for patients, too. It seems that nearly everyone prefers to text versus call. Especially as they recognize they are texting with a real person they know from the office. It makes patients more comfortable to know that they can easily get in touch via text. Highly recommend OhMD for the medical practice's patient communications. **What do you dislike about OhMD?** Nothing, but could use a feature to share documentation/attachments occasionally. **Recommendations to others considering OhMD:** Yes! It's been a win all the way, and I'm a highly discerning professional about all communication channels in healthcare. I like to see how well this text platform is run. I use it daily. Five stars. **What problems is OhMD solving and how is that benefiting you?** No problems. Benefits include efficiency and credibility with a new channel that patients prefer over phone and email. ### 38. An AMAZING service for both healthcare staff and patients!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Patient Information Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** OhMD truly makes patient care so much more efficient. You can quickly text a patient and give them results, schedule appointments, complete forms, and so much more. Not only does it make it quicker for patients to receive health information, but also makes it easier for healthcare employees to give information—no more phone tag or waiting games. **What do you dislike about OhMD?** Ohmd can be a little intimidating to use. There are a lot of different settings and filters you can use; you just have to find the ones that work for you/your dept. It is simple and easy to use once you learn the system. **Recommendations to others considering OhMD:** I would recommend OhMD for prioritizing patient and provider relations. **What problems is OhMD solving and how is that benefiting you?** Working in Health Information Management, we constantly need Release of Information forms filled out by the patient. Ohmd allows us to text the form to the patient to fill out. We no longer have to inconvenience the patient and have them come to the office, or wait around for it to be delivered by mail. It also reduces phone calls immensely. If you have just a simple question for a patient, you can use OhMD to text them, and they can respond at their convenience. ### 39. OhMD is great **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Referral Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** I like the fast response that we get back from the patients when we send out a text. It is also great knowing that the patients are getting a fast response from us. All the patients that I have spoken with appreciate that we can contact them in a timely manner. It has been a great addition to our workflow, and I love having a reliable form of communication between our office and the patient. Thanks!! **What do you dislike about OhMD?** I haven't found anything that I dislike about this product. It is so easy to use, and I love it. I wouldn't change anything and would just keep it the way it is. Thank you for making such a wonderful product for offices to use. **Recommendations to others considering OhMD:** I would recommend OHMD for prioritizing patient and provider relations. **What problems is OhMD solving and how is that benefiting you?** I like that it is reliable and fast when sending out a text message to a patient. It is a great form of communication and our patients really like having this feature to be able to communicate with us in real time. They like that they can get a hold of someone fast and that we respond on a daily basis back to their questions and concerns. ### 40. Great Communication Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex Z. | Regional Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** OhMD makes communicating with patients so much faster than a phone call while providing a communication channel that is more familiar and more easily navigated than a typical office phone tree. My office staff can communicate patient requests and delegate actions all from within the OhMD platform while making it easy for supervisors to track the status of incoming patient inquiries. Adding patients to be able to send messages is quick and easy, and the browser notifications/alerts when a new message is received keep staff attentive and responsive to all incoming requests. **What do you dislike about OhMD?** There are very few downsides, if anything, with OhMD. When a supervisor or traveling employee works out of multiple offices, these individuals are required to log in to a separate OhMD account for each office, as opposed to switching to different locations through the service. Although this may be a bit of a hassle, it keeps patient inquires at each office separated and easier to track. **What problems is OhMD solving and how is that benefiting you?** We have been able to make contact with patients much faster than we could have achieved through a typical phone queue and can handle a greater bandwidth of interaction than we could do so in the past. ### 41. Very easy to text and reply to patient's. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** OhMD is awesome! It is nice to be able to text patient's and get a quick response. It is so much easier than having to wait for a call or leave a voicemail. The staff and patients love it! It's nice to text a patient, and while waiting for a response, we can move on to something else rather than sitting on the phone and playing phone tag. Patients have told us they really enjoy being able to text the office and love that they can get a quicker response than waiting for a return phone call. I would definitely recommend OhMD! **What do you dislike about OhMD?** No complaints here! The office staff and patients have all loved using OhMD. **Recommendations to others considering OhMD:** I definitely would recommend it! It will make you and your patient's lives so much easier and happier. Very easy to use. **What problems is OhMD solving and how is that benefiting you?** It is so great to use this texting feature. We can text appointment reminders,patients can text us to request medication refills or just general questions for the office. So so easy. ### 42. OhMD has made a clever way of communicating with even hard to reach patients through text! **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce J. | CMA (AAMA) Clinical Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** I would have to say the best feature is reaching patients via text messaging and the percentage of patients that respond. Contacting even the hardest to reach patients has shown to be successful. In the technologically advancing world we live in, people seem to be more likely to respond via text than to answer a phone call. Chances are, even less; they will return your call. OhMD texting feature has been a tremendous help in communication with our patients. **What do you dislike about OhMD?** One feature that I have noticed to be an issue is when I am searching for a patient to reach them if someone else has contacted them and is waiting on a response from the patient. I can not start a chat with them until the other conversation has ended. **What problems is OhMD solving and how is that benefiting you?** Again I love the texting feature, which allows us to contact patients, and they will respond. Texting has helped reach more patients and patients responding. It has improved communication with patients overall. Usually, you would call the patient, leave a message, wait for a callback. Sometimes it could take days, or no call from the patient returned, which leads to going back to step one and calling the patient again, leaving another message. ### 43. OHMD Review is Awesome and has changed my life! **Rating:** 5.0/5.0 stars **Reviewed by:** Dallas H. | Clinical Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** The ability to communicate via text or video chat with patients at the moment. In 2021 this has taken the place of "snail mail" and has allowed for patient data to become relayed in a matter of moments discreetly. Now our patients can get any information we need to communicate to them instantsly and give instructions like directions, appointment times, doctors orders, etc. This service has also allowed us to flourish through a Pandemic, to use this method of communication has allowed us to embrace Telehealth appointments fully. The easiest way for many of our geriatrics and technologically challenged patients the full access to the world of Telemedicine. **What do you dislike about OhMD?** One of the significant downsides to this service would be the interface, especially when you have to train staff, which are not technologically advanced, on how to use the website. There are many too many filters to choose from causing an abundance of screens. This can be very intimidating to anyone trying to grasp all of the advancements this product has to offer. Another issue I have noticed is the lack of Video Chats for anyone on a home PC or laptop. **What problems is OhMD solving and how is that benefiting you?** It allowed us to embrace Telehealth appointments and simplify joining calls very quickly from their cellular device. Once we implemented this, our Telehealth process has been much more manageable. It allows us to do away with our phone tree and call patients over the regular lab and procedure reults. Now we can immediately send a message to a patient explaining the results. Not only increased productivity in our staff but has allowed us to accolade more resources to others areas of need. ### 44. OhMD review **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha R. | Medical admin assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about OhMD?** I like how I am able to save text message templates that I use alot . I like how user friendly it is **What do you dislike about OhMD?** that you need to type the whole last name. If u only type a portion then it will not recognize a client in the system **What problems is OhMD solving and how is that benefiting you?** being able to reach out to clients via a secure text has been wonderful. not everything needs a phone call and I am able to take care of information quicker ### 45. Daily communication with patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha M. | Certified Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** It allows timely communication with patients to take care of any questions or concerns. It makes the patient feel confident that their question was received and is being addressed. It also allows for great documentation . **What do you dislike about OhMD?** I wish it was a little more user-friendly. I work in a big office and have to get the other departments' notifications of responses along with my own. It would be better if I only received my responses so I didn't have to search through to find mine. **What problems is OhMD solving and how is that benefiting you?** The only problem I have is not being more user-friendly. The benefits are it allows for great documentation. It enables the patients to answer us at a more convenient time for them. They don't feel pressured to make that appointment right then and there. They can respond with a time and day that works best for them or whatever answer is required. ### 46. Patient collections made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Missy R. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about OhMD?** Being in the billing department, it is a challenge to collect money from the patients. OhMd has made it so much easier! We simply send a friendly text to remind the patient about their balance and give them a couple of options to pay or call the office to discuss patient arrangements. The patients respond quickly, and we can collect at a much faster rate than email or paper statements. I would definitely recommend OhMd! **What do you dislike about OhMD?** Currently, we get the notifications from all departments. I would like just to be able to see my billing department notifications. I would like for the system to hard code the department per user, so we don't have to pick the department every time. **What problems is OhMD solving and how is that benefiting you?** We are collecting money from the patients by just sending a text. It saves money on postage and paper by not sending paper statements. ### 47. OhMd review **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina L. | clinical support assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** I find OhMD helpful for quick and effective communication! OhMD increases the number of patients we can contact daily basis with then increases our customer's satisfaction. OhMD is easy to navigate for staff and is one of the most user-friendly sites I have used while working in the Health Care field! **What do you dislike about OhMD?** The least helpful factor in OhMD for me would be when patients do not display under the correct spelling of the name if they were input in the system incorrectly, even after being corrected by the office staff. **Recommendations to others considering OhMD:** OhMD makes it easy to have quick and effective communication with the patients!OhMD is the best way to prioritize our Patient and Provider relationships! **What problems is OhMD solving and how is that benefiting you?** The benefits I see using OhMd would be the accessible communication we have with patients! I find that my productivity has increased by notifying patients of their results/essential information. ### 48. OhMD makes it very easy to contact patients in a fast and efficient way. **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie N. | Patient Advocate/Front Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about OhMD?** The broadcast function makes it so I can easily send out appointment reminders. I really appreciate how easy it is to use. **What do you dislike about OhMD?** Frequently I am in the middle of typing a text and the sight will ask me if I am still there and log me out if I am not quick enough to say yes. I am in the middle of typing so obviously I am still in OhMD. **Recommendations to others considering OhMD:** I would highly recommend OhMD as a great option to easily contact patients. **What problems is OhMD solving and how is that benefiting you?** I work for a small business and if there is a high volume of calls we sometimes miss a few. With OhMD I am able to answer everyone even if it gets busy. ### 49. OhMD lab review **Rating:** 5.0/5.0 stars **Reviewed by:** Lori C. | Point of Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about OhMD?** OHMD is utilized in our facility my many different departments. I am located in the lab and use the program to contact patients regarding lab information. It is an effortless and fast way to get and contact with your patients. This program helps me do my job more efficiently. **What do you dislike about OhMD?** Nothing at all, The program has been nothing but helpful. So easy to use. I would recommend ohMD to anyone looking for a quality program for your office. Nothing but helpful. **Recommendations to others considering OhMD:** No hesitation necessary; this program has been nothing but helpful in my department. It has made contacting patients easy, simple, and safe. **What problems is OhMD solving and how is that benefiting you?** I have not personally had any problems at all with OhMD. My usage has been limited, but I have yet to encounter any problems so far. This program has been nothing but helpful. ### 50. Pretty Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about OhMD?** It is very easy to communicate with different groups or teams. **What do you dislike about OhMD?** The platform does not have very much customization for the end user. Searching older messaging threads can be slow and cumbersome. **What problems is OhMD solving and how is that benefiting you?** OhMD allows us to contact all of our clinical sites, or for them to contact us, easily and in one central location. The ability to add new users and locations make it a great solution. **Official Response from Anna Elston:** > Hi there! We are so happy to hear that OhMD has been a great solution for your organization. We would love to hear more about what customizations and organizational tools would make your OhMD experience better. Please reach out to us at support so we can help. Thank you so much! ## OhMD Discussions - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) - [View OhMD pricing details and edition comparison](https://www.g2.com/products/ohmd/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A48%3A27+-0500&secure%5Bsession_id%5D=c72a420a-f849-4337-96a8-b09736cd2534&secure%5Btoken%5D=d2fb74a910f5a3b6353ada9a9bc1314fb3ba7c86daee590da2dbb5955df878df&format=llm_user) ## OhMD Integrations - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [Altera](https://www.g2.com/products/altera/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Greenway Health Patient Portal](https://www.g2.com/products/greenway-health-patient-portal/reviews) - [Healthie](https://www.g2.com/products/healthie/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [Veradigm EHR](https://www.g2.com/products/veradigm-ehr/reviews) ## OhMD Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top OhMD Alternatives - [Klara](https://www.g2.com/products/klara/reviews) - 4.6/5.0 (105 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (342 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)