monday AI Work Platform Reviews & Product Details

I find monday Work Management very user-friendly. The interface is helpful, the help tools are great, and the Academy lets me learn about Monday. I like how easily I can create projects, integrate the organization, and bring people on board quickly. It’s easy for non-users and non-technical users to get oriented and start using the system. I love using Gantt and dashboards to quickly pull information for leadership reviews, and once they’re built, they’re easy to manage. For my monthly updates to executive leadership, I can quickly pull information for each project. Adding similar projects to portfolios helps align them and show where they are, their health, and their status. It’s also easy to send the updates without spending a lot of time. I’m excited to use agents and vibe and see how much more efficient we can get. Review collected by and hosted on G2.com.

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I like having one place to get everything done and organize my work efficiently, using workflows and automations to find the best way to manage it. My favorite part is the agents I’ve set up, which let me focus on optimizing other parts of my workflow instead of day-to-day project management. When I was out of the office for two weeks, one agent took over tasks like writing creative briefs, assigning designers, calculating capacity, updating due dates, and routing reviews and other assets. I also appreciate being able to plug in different programs and services alongside monday Work Management’s built-in features. The initial setup was very easy and intuitive. Review collected by and hosted on G2.com.

I think there are opportunities to consolidate the different automation features. Automations in boards, agents, and workflows are separate, so when something goes wrong, it’s really challenging to figure out where it originated and what needs fixing without breaking other things. I can’t always quickly find and fix the problem. Review collected by and hosted on G2.com.

I use monday Work Management to organize projects and tasks, manage assignments, and keep our partner and carrier enrollments organized. It helps us keep track of who is doing what and close the loop on carrier requests, which matters a lot for our small, fully remote team. I like the easy-to-use automations, the friendly interface, and how easily it integrates with Microsoft products. It’s easy to teach others to use the automations, and my team can manage forms and build their own automations. That helps people work independently, understand how one thing flows into another, and gives us good visibility into the processes. We use it seamlessly now. Review collected by and hosted on G2.com.

Some features in monday Work Management, like time tracking, don’t work very well, so I have to use different applications to fill the gaps. It also took us maybe six months to get fully integrated because we’re a smaller team and needed to establish our workflow, though we use it seamlessly now. Review collected by and hosted on G2.com.

I like that monday Work Management provides clear ownership of projects and tasks stages, along with robust automation that mirrors how our business actually operates. The dashboards have been especially powerful for leadership, letting us track progress, risk, spend, and readiness all in one place, effectively cutting down on our reliance on spreadsheets and status emails. It offers so much more functionality in regards to automation than our previous tool. The initial setup was very easy thanks to a great implementation package and extremely knowledgeable consultants. Review collected by and hosted on G2.com.

I wish there was a way to automatically email multiple contacts with the automation. There is no way to test applications without approving them for the entire enterprise to use. An email notification is sent to all users that an app has been approved with no testing. Review collected by and hosted on G2.com.

What I like most about monday AI Work Platform is its ability to bring visibility, accountability, and efficiency to complex, cross-functional projects. Leading a marketing team across multiple business lines, I value having a centralized platform that provides transparency into priorities, ownership, deadlines, and progress. The AI capabilities offer tremendous potential to reduce manual administrative work, streamline workflows, and allow teams to focus more on strategy and execution. Ultimately, it helps us move faster, improve collaboration, and drive measurable results. Review collected by and hosted on G2.com.

The AI Work Platform can become overly complex and administratively burdensome, particularly when managing multiple teams and business lines. While the platform offers tremendous flexibility, the lack of standardization across boards and workflows can make reporting, prioritization, and cross-functional visibility challenging. The AI capabilities are promising but could be more intuitive, proactive, and seamlessly integrated into everyday workflows. I would also like to see stronger executive-level reporting and analytics without requiring extensive customization or manual effort. Review collected by and hosted on G2.com.

I like how easily I can collaborate with different departments and keep a consistent workflow within monday Work Management. My team and I can stay in the same area and agenda, and the agents and automations help with day-to-day workflows and getting things done consistently. I’ve also used monday Work Management for a couple of years, and I love seeing it grow every year. Setup was tricky at first, but after learning the workflow and rules and doing training sessions with the monday team, it became very useful, super helpful, and easier to understand. Review collected by and hosted on G2.com.

Sometimes automations have bugs and don’t work, and cloud downtime is also something I’d like improved. When an automation fails, I’d like to see step by step where it failed, including what it tried to do and which rule or code caused it. The setup was tricky at first because I had to understand the workflow and rules, but training sessions helped. Review collected by and hosted on G2.com.

I like the flexibility of monday Work Management: I can adapt the boards and my team's way of working, and track everything in a simple and visual way. I like organizing work and seeing priorities, deadlines, responsibilities, and team progress all in one place. Automations save me time, dashboards provide visibility into results, and task management keeps the team aligned. This way, I can focus more on strategy and less on manual controls. I also liked configuring gradually, starting with the boards and then adjusting responsibilities, deadlines, and automations; the visual and intuitive platform facilitated team adoption. Replacing spreadsheets with a centralized space gave me more real-time visibility and reduced the time spent updating spreadsheets. Review collected by and hosted on G2.com.

I think the settings for more complex automations could be more intuitive. I would also like to have more flexibility in the dashboards to cross-reference information between different boards. Review collected by and hosted on G2.com.

The detailed reporting features are excellent, and they allow me to add general notes as needed. I also like the customizable dashboards—they’re very useful for project management. It’s an excellent tool for setting up schedules, and I appreciate that we can track each project clearly. On top of that, it offers the flexibility to design workflows that fit the way we work. Review collected by and hosted on G2.com.

Navigation could be simplified with fewer clicks. At times, it feels like certain areas could be improved. Some workflows require a fair amount of configuration, and the platform can occasionally feel a bit complex to use. Review collected by and hosted on G2.com.

I like how easy monday Work Management is to use and how easy it is to show to people in the organization who haven’t worked on it before. I also like the different layouts for presenting KPIs to upper management. They make my quarterly presentations to the C-suite easier, and help them understand the data visually. It helps keep people across the organization aligned on tasks that are due and any snags in our projects. The initial setup was quite easy. Review collected by and hosted on G2.com.

I sometimes have a hard time finding free add-ins in the marketplace that aren’t trial-based, and that can be a hindrance since we’re not on the enterprise plan. I’d also like more colors in the palette. I use a lot of boards and groups for our organization-wide calendars, so being limited with colors gets tricky. Review collected by and hosted on G2.com.

I like that monday Work Management is customizable and flexible, so I can try different things that work for us. I can change columns, use terminology that fits our nonprofit, adjust colors to match our organization’s branding, and create different views for people who prefer charts over tables or have different learning styles. It lets us track our work in custom ways without needing a custom-built solution. I also really like the AI sidekick. Review collected by and hosted on G2.com.

I miss CRM features like email tracking that aren’t available in monday Work Management. We were early adopters and had some of those features, but they were taken away when monday launched its CRM. We’re a small organization and can’t afford both products, so having to choose feels frustrating. The initial setup was complicated, though that had more to do with us understanding our internal processes better. We used a monday.com consultant for ideas. Review collected by and hosted on G2.com.