---
title: MaxAssist Reviews
meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 273 reviews by the users' company size, role or industry
  to find out how MaxAssist works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 273
  scale: '5'
date_modified: '2026-07-31'
parent_category:
  name: Patient Experience
  url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675
---

# MaxAssist Reviews
**Vendor:** MaxAssist  
**Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 273
## About MaxAssist
MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment.



## MaxAssist Pros & Cons
**What users like:**

- Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly. (27 reviews)
- Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly. (19 reviews)
- Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support. (14 reviews)
- Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements. (13 reviews)
- Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication. (12 reviews)
- Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (11 reviews)
- Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (11 reviews)
- Patient Care (10 reviews)
- Appointment Scheduling (8 reviews)
- Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (8 reviews)

**What users dislike:**

- Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients. (7 reviews)
- Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management. (4 reviews)
- Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability. (4 reviews)
- Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information. (3 reviews)
- Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting. (2 reviews)
- Connectivity Issues (2 reviews)
- Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (2 reviews)
- Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (2 reviews)
- Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (2 reviews)
- Users desire a **lack of customizable reminders** , limiting their ability to choose which notifications they receive. (2 reviews)

## MaxAssist Reviews
  ### 1. Reliable, Efficient Patient Communication That Cuts Admin Work

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mel V. | Practice Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 29, 2026

**What do you like best about MaxAssist?**

Easily communicate with patients, it negates a lot of the manual work for admin staff while still having the ability to contact personally if needed. It's reliable, effective and efficient.

**What do you dislike about MaxAssist?**

One thing I would change about MaxAssist is that the automatic contact notes are inputted into the note tab section in Abeldent (which we then need to go in and manually delete). It would be really nice if they are related to a contact/appointment that they automatically are entered into that area. Or if you are working from a list to attempt to book, that the notes be put into the appropriate contacts (even if its a manual selection option) instead of the note tab section.

**What problems is MaxAssist solving and how is that benefiting you?**

I think overall it is an amazing software system that really alleviates a lot of the day to day gritty tasks, but still keeps a personal feel between the team and patients.

  ### 2. MaxAssist’s Cancellation List Saves Time with Fast Bulk Messaging

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa L. | Dental Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

I love the cancellation list the most.  I love being able to enter specific parameters for which days or times and dates someone is available and rather than needing to call each patient one at a time to see if they would like to come in, I'm able to send a message out in bulk in seconds and people that are interested call me directly.  It saves so much time in my day Honestly the time saved filling last minute cancellations pays for the monthly fee easily when I'm able to fill a hygiene cancellation in minutes, and the opening doesn't go to waste.  If I fill 2 hygiene spots a month that would have otherwise gone empty it covers the cost.

**What do you dislike about MaxAssist?**

I'm not sure if there is anything specific that I dislike about MaxAssist.  I wish that I could do more on the app though remotely from home.  I wish I could search up a patients name and information mostly.

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist is solving the wasted time it takes to fill a last minute hygiene opening by not spending time trying to get in touch with people who are not interested.  It's also giving me a great place to write myself reminders for things I need to do in the future.

  ### 3. User-Friendly Texting and Keeping our Schedule Full

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tanis Y. | Financial Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

It helps us fill holes in our schedule by making it easy to text patients who are due or overdue. It’s very user-friendly and simple to use. I also rely on the reports to track our monthly progress. On top of that, it confirms the majority of our appointments for us.

**What do you dislike about MaxAssist?**

I find the prepopulated texts too long and a bit over the top. I use them as a starting point, then delete or change what I don’t need. I also wish I could color-code the “do not call/text” contacts so they would stand out and be highlighted more clearly.  I also find the add-ones to be pricey - I would like to start using the Forms feature but it is expensive.

**What problems is MaxAssist solving and how is that benefiting you?**

It’s definitely saving us time, reducing the number of no-shows and cancelled appointments, and helping us keep fewer patients overdue on their treatments.

  ### 4. Great Design, Useful Features, and Knowledgeable Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Robin P. | Team Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

I like the design of the platform and I really enjoy most of the functions, although our office doesn't use it to it max capabilities.  We use the auto confirmation service which for a secondary platform outside of our dental software integrates well.  The staff are very knowledgeable when any questions arise and their training is very informative.

**What do you dislike about MaxAssist?**

I wish that the features integrated more with our current software: ie: if we select in Tracker that email is the preferred method of contact, it would connect to MaxAssist as well.  It's time consuming to repeat continually adding details to both.

**What problems is MaxAssist solving and how is that benefiting you?**

I don't have any problems that I faced prior that MaxAssist solved that benefits the current office I work at.

  ### 5. Fantastic Support, Reliable Performance, and Standout Segmentation in MaxAssist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

The support team has been fantastic from day one — quick to respond and genuinely helpful, which made onboarding a lot smoother than expected for a system this comprehensive. The sales team was friendly and easy to work with too, with no pressure and straightforward answers.

On the integrations side, MaxAssist fits well into our existing scheduling and recall workflow — it doesn't feel like a bolted-on tool we have to work around. Performance has also been consistently solid: it rarely has sync issues, which matters a lot in a scheduling-dependent setup where a missed sync can mean a missed appointment slot.

Feature-wise, the segmentation for recall and reactivation campaigns is a standout — we can target specific patient groups instead of sending generic blasts, which has made our communication feel a lot more relevant to patients.

**What do you dislike about MaxAssist?**

It sometimes feels like MaxAssist is playing catch-up rather than leading — newer features and integrations tend to show up in competing platforms first, so we're occasionally waiting on capabilities other tools already have. Nothing about the roadmap feels particularly exciting or ahead of the curve.

The other main gap is customization, especially for managers. Some of the reporting and configuration options feel fairly locked down — we'd like more flexibility to adjust views, permissions, or workflows to match how our practice actually operates, rather than working within a fairly fixed structure. It's not a dealbreaker given how reliable the platform otherwise is, but it's the area where we most feel the limits.

**What problems is MaxAssist solving and how is that benefiting you?**

The core problem MaxAssist solves for us is fragmented, generic patient communication. Before, recall and reactivation outreach tended to be one-size-fits-all, which meant a lot of messages that weren't relevant to the patient receiving them. MaxAssist's segmentation lets us target specific patient groups by where they are in their care, which has made our outreach feel more relevant — and more effective at getting patients back in the chair. This is where we see MaxAssist pull ahead of broader patient-communication platforms like NexHealth, which tend to be built around general scheduling and messaging rather than the kind of targeted recall/reactivation logic dental practices actually need.

It also solves a workflow-fragmentation problem. Because it integrates well with our existing scheduling and recall processes, our team isn't jumping between disconnected systems or manually reconciling data.

On the reliability side, it's solved what used to be a recurring headache: sync issues that would throw off scheduling. Performance has been consistently solid, which matters a lot in a scheduling-dependent business — a sync failure isn't just an inconvenience, it can mean a missed or double-booked appointment. And when we've had questions, MaxAssist's support team has been responsive, which has kept small issues from turning into bigger ones.

Net benefit: better patient retention through more relevant recall, less operational friction day-to-day, and fewer scheduling headaches overall.

  ### 6. MaxAssist Streamlines Dental Scheduling with Time-Saving Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

MaxAssist has made managing our dental practice much more efficient. The automation features save our team a significant amount of time by handling appointment reminders, confirmations, recalls, and patient communication without requiring constant manual follow-up. It has helped reduce missed appointments, improved our scheduling efficiency, and made it easier for patients to stay connected with our office. The platform is easy to use, integrates well into our daily workflow, and allows our team to spend more time focusing on patient care instead of administrative tasks. Overall, MaxAssist has become an important part of how we communicate with patients and keep our schedule running smoothly.

**What do you dislike about MaxAssist?**

There are still a few areas that could be improved. Some settings and workflows are hard to locate, and a few features take more clicks than they should. One capability that would be especially valuable for our dental office is the option to send photos and file attachments directly within the text message conversation. Being able to securely share treatment estimates, referral forms, post-operative instructions, or patient images in the same thread would make communication much more efficient and reduce the need to switch over to email.

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist has helped us streamline patient communication and reduce the administrative workload for our front desk team. Before using it, our staff spent a significant amount of time making reminder calls, confirming appointments, managing recalls, and responding to routine patient questions. Now that MaxAssist automates many of these tasks, patients receive timely reminders and can communicate with our office more conveniently via text. As a result, we’ve seen fewer missed appointments, better schedule efficiency, and more time for our team to focus on providing a stronger patient experience. Overall, the platform has become an important part of our daily workflow, making communication with our patients faster, more organized, and more efficient.

  ### 7. Streamlined Scheduling and Communication Effortlessly with Max Assist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stockyards Dental M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

I use MaxAssist for patient communication and managing schedules, outstanding treatments, and recare appointments. It's easy to use and user-friendly, encompassing all aspects needed for my practice. It saves a tremendous amount of time and allows me to personalize messages. Scheduling appointments and keeping track of cancellations and missed appointments are more efficient. It enhances communication with patients, offering consistency and efficiency. MaxAssist's AI helps identify suitable candidates for appointments, enhancing overall communication efficiency tenfold. The initial setup was very simple and straightforward, supported by great training and tutorials.

**What do you dislike about MaxAssist?**

I think more personalization on the messages would be great, as I find them a bit dry, but I'm sure there's a way to do that. The mass emailing feature also needs to become better, more flexible, and easier to follow. There has to be flexibility with the online forms, as I need to upload a bunch of consent forms, which requires me to send them to MaxAssist and be charged for converting them into MaxAssist forms. I'd appreciate it if we could do something like this ourselves.

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist enhances efficiency, allowing my team to manage patient communication, scheduling, and missed appointments effectively. The AI and automated reminders save us time, improve communication consistency, and refilling schedule gaps. It offers a comprehensive system with forms, booking, and reviews, making it indispensable.

  ### 8. Simplifies Patient Communication with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chiu D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

I appreciate using MaxAssist for communicating with our patients, whether it's sending reminders, booking appointments, or sending quick messages. It’s fantastic for sending out mass communications about promotions and office closures. I love how MaxAssist simplifies day-to-day tasks, like reminding patients of their appointments and confirming them. It's a great help in creating lists of patients who need to schedule appointments, cutting down the time our front desk staff spends contacting patients so they can focus on other tasks. I find it incredibly useful for staff to access the schedule from home and contact patients during emergencies. The simplicity and ease of the program make it a great asset, acting almost like an additional team member. It's also great how it works with our dental software system, recording directly and saving us from doing it manually.

**What do you dislike about MaxAssist?**

There is not much I do not like about the program.

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist simplifies daily tasks, from sending appointment reminders to creating lists of patients needing appointments. It cuts down front desk time spent contacting patients, acts like an additional team member, and allows staff to manage schedules and communicate efficiently, even from home.

  ### 9. Effortless Patient Communication with MaxAssist

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alys V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

I like that MaxAssist is very simple to use, which is great for managing our dental office's recare and texting needs. The ease of the program is something I really appreciate, and I've been using it for at least 5 years. I also like the follow-ups feature, which I wasn't aware of initially – it makes it very simple to keep track of patient needs. Setting it up initially was easy too. I find MaxAssist to be the best program for helping with recare and messaging, especially if you already use ClearDent software.

**What do you dislike about MaxAssist?**

I have used other systems for dental software and they have a few more features. At my other office, which uses OpenCare, I like that their system has a few more features.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist for dental office recare, texting, and patient follow-ups. It simplifies keeping track of patient needs and is easy to use. It's the best program I've found for integration with ClearDent for recare and messaging.

  ### 10. Time-Saving, User-Friendly, and Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

This software saves us a lot of time since we no longer have to call patients to confirm appointments. Our patients really appreciate the texting feature for reminders, as well as the chat option, which allows us to communicate even when they can't talk on the phone. I also find it very helpful that if our booking software goes down—whether from a power outage or other issues—we can still access the schedule on a cellphone to notify patients. The platform is very user-friendly. Customer support is excellent; any issues that come up are always resolved quickly. I also enjoy the new AI features that help with daily task lists. The profile bar adds a fun element by letting you try to unlock all the badges, making it a bit of a challenge to complete everything. Overall, it makes daily work tasks much easier.

**What do you dislike about MaxAssist?**

No complaints on any of the features. Love this program!

**What problems is MaxAssist solving and how is that benefiting you?**

I have not noticed any problems currently with MaxAssist!

  ### 11. Instant Patient Connection and Smooth Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2026

**What do you like best about MaxAssist?**

Instant patient connection and communication.

**What do you dislike about MaxAssist?**

We use the online booking platform, and my only complaint right now is that it only offers appointments that start on the hour. I’ve been told this will be improved soon so patients can see and book all available appointment times, regardless of the start time.

**What problems is MaxAssist solving and how is that benefiting you?**

Max Assist’s dashboard gives our office clear insight into which areas need attention, and it creates manageable daily goals that help keep our schedule full while keeping our team in good communication with our patients.

We also have a short-notice list right at our fingertips. It pushes notes from calls and texts directly into the patient’s chart in the PMS, which helps us stay organized and consistent. It also has a fabulous AI “most likely to respond” feature, so we can easily see who is most likely to reply.

  ### 12. Filtering and Lists Make Scheduling Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erin L. | Dental Hygienist, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2026

**What do you like best about MaxAssist?**

The filtering and lists available to make recall and last minute schedule fills so simple, and the easy way to track all the information you need from your PMS within Max Assist when you are calling the patient for scheduling.

**What do you dislike about MaxAssist?**

I want the forms to integrate into the Open Dental program in a way that it fills into the appropriate fields for Medical History instead of just saving a PDF image.

**What problems is MaxAssist solving and how is that benefiting you?**

Recall, follow up after patient appointments are complete, and scheduling are saving so much time which in turn saves money and frees the staff up to complete other tasks.

  ### 13. Everything in One Easy Taskbar for Managing Patients and Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Albert C. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

Everything is in one easy taskbar.  I can look at who needs treatment, who needs a cleaning, who's on my quick fill list, reply to patient communication, etc.

**What do you dislike about MaxAssist?**

I wish I could send a message to multiple patinets due for cleanings with an  appointment option, like for quick fill without adding them to the quick fill list.  Also, which I could cut and paste in the messages.

**What problems is MaxAssist solving and how is that benefiting you?**

They are saving me a lot of time being able to text the patients and having all the info easily accessible.  I've used 3-4 other platforms and this is my favorite.

  ### 14. Appointment Confirmations Cut Front Desk Workload with Seamless Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

The most useful feature for me is the appointment confirmation, because it really helps reduce the front desk workload. That said, the user interface can feel a bit cluttered at times, and some features are difficult to find or aren’t very obvious. The integration with our software was seamless. I haven't used the support feature at all.

**What do you dislike about MaxAssist?**

Patients don’t like that it doesn’t use their preferred name. As I mentioned in my previous comment, the interface also feels a bit cluttered, and some features can be difficult to find.

**What problems is MaxAssist solving and how is that benefiting you?**

We used to struggle to stay on top of the recalls, but that issue has now been resolved. It has helped tremendously by cutting down the time spent on recalls and confirmations, and it’s made the whole process much easier to manage.

  ### 15. AI-Driven Efficiency, Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eddy P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

I really appreciate the KPI tracking in MaxAssist. It allows me to compare month-over-month data and highlights team members, which is incredibly useful. The AI technology that MaxAssist uses is another feature I like, as it helps by providing a list of leads to follow up on. The initial setup was very easy, and it's very user-friendly with easy-to-read metrics, which makes it great for me and my team.

**What do you dislike about MaxAssist?**

eBooking at times can be a hit or miss and it doesn't put the appointment into our dental system. I feel it needs better integration with Open Dental.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist for booking online appointments and follow-ups. It provides a list of leads using AI. I like the KPI tracking that allows month-to-month comparisons and highlights team members.

  ### 16. Simplifies Practice Management with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gaurav A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

I use MaxAssist for daily practice operations to manage appointments and communicate with patients. It helps improve follow-up, gather patient feedback and comments, and manage the recall list, which is great since the platform is simple and easy to use. It also makes my work easier by using recall and short notice lists to maintain a full schedule. I find it very easy to use and time-saving, especially with automating recall lists, reviewing feedbacks, and direct patient communication.

**What do you dislike about MaxAssist?**

a few more customization options and automated messages will be better

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist to manage appointments and communicate with patients. It helps maintain a full schedule with recall and short notice lists. It's easy to use and time-saving, automating tasks like recall lists and patient feedback.

  ### 17. Great Picture Messaging

**Rating:** 3.5/5.0 stars

**Reviewed by:** Lauren R. | Accounts Receivable/Receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

Picture messaging and having the ability to have the toolbar open when other apps/programs are open

**What do you dislike about MaxAssist?**

1) When another user reads your message it clears the message notification (most annoying)
2) I wish the text response list showed less patients when you don't remove them from the list, and instead of having pages for the list having a scroll button instead (keep it short and condensed and convient to scroll through)

**What problems is MaxAssist solving and how is that benefiting you?**

when needing updated insurance information picture messaging has saved the patient and us time

  ### 18. Ease of Use and Efficiency in One Package

**Rating:** 5.0/5.0 stars

**Reviewed by:** STRIVE D. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

I use MaxAssist because it makes recall hygiene and patient contact easy. I really appreciate how it reduces the administrative time needed to call patients. MaxAssist is easy to use and very helpful for new people and for maintaining schedules. The online booking and the ability to easily get reviews from patients feel like a one-man show. Setting it up was very easy, and as a platinum customer, I find the customer service to be amazing.

**What do you dislike about MaxAssist?**

I think MaxAssist could improve on its phone call management features.

**What problems is MaxAssist solving and how is that benefiting you?**

I find MaxAssist reduces admin time for calling patients, is easy to use, helps me maintain my schedule, facilitates patient contact with online booking, and collects reviews.

  ### 19. MaxAssist is a timesaver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenny R. | Director of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

Smooth integration process, supportive and responsive team members, user friendly interface, access to data, and strong results. The Platinum program and forms have also been highly helpful assets.

**What do you dislike about MaxAssist?**

The online booking interface could use some refinement to make it a bit more user-friendly. I’ve also run into a few issues when integrating NP appointments into Dentrix Enterprise.

**What problems is MaxAssist solving and how is that benefiting you?**

Helps save time with automated reminders and forms. Helps identify patients quickly when there are holes in the schedule.

**Official Response from Maria Grateron:**

> We're glad to hear that you found our integration process smooth and our team supportive and responsive. We appreciate your feedback about the online booking process and online payments, and we'll definitely take that into consideration for future improvements.

  ### 20. Max Assist Keeps Our Schedule Full with Smart Reminders and Easy Patient Follow-Ups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 25, 2026

**What do you like best about MaxAssist?**

Max Assist is a game-changer. Many patients can't answer calls, so sending automated 1-week reminders and texting back and forth is incredibly helpful. We frequently use the short-notice feature to fill open slots and easily track missed appointments, patients due for 6, 9, or 12-month recalls, and those with unscheduled treatment. It keeps our schedule full and ensures no patient falls through the cracks!

**What do you dislike about MaxAssist?**

While Max Assist is handy, its biggest flaw is that it separates scaling intervals from general recalls. This causes the system to send unnecessary, repetitive texts to patients who just had a cleaning done. It even sends 'it has been 1 month since your last appointment' messages to patients who are not due yet. This constant texting confuses and annoys our patients, causing a poor customer experience. The system desperately needs better syncing between scaling and recalls to avoid over-messaging

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist solves critical communication and scheduling gaps in our practice. It automates outreach to improve patient engagement and keep your chairs filled.

  ### 21. MaxAssist is a software program you need in your company!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amber B. | Office manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 25, 2022

**What do you like best about MaxAssist?**

I enjoy that they take in to consideration the people using the software. They are constantly staying ahead with technology and innovation and utilizing more tools that are out there than just confirming appts. (Like AI)

**What do you dislike about MaxAssist?**

I do not have any current issues or dislikes with Recall Max. They are efficient, supportive, and reasonable for pricing. I have no current complaints!

**What problems is MaxAssist solving and how is that benefiting you?**

Ultimately, the way you can confirm appts like I had mentioned earlier.

  ### 22. Efficient and User-Friendly with Seamless Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carole M. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about MaxAssist?**

I find MaxAssist to be very user-friendly, which makes tasks easier for me. I like the cancellation list feature because it allows us to send out mass messages efficiently, saving us time on the phone. The initial setup was very easy for our team. Everything works well, and I appreciate these aspects a lot.

**What do you dislike about MaxAssist?**

Nothing

**What problems is MaxAssist solving and how is that benefiting you?**

I like MaxAssist's cancellation list for mass messaging, saving time on calls and boosting efficiency.

**Official Response from Maria Grateron:**

> Thank you for the positive feedback! We're glad to hear that you are enjoying the mass messaging feature for scheduling in MaxAssist!

  ### 23. Straightforward, Well-Organized, and Easy to Follow but can be improved

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

It’s straightforward when it comes to functions. Everything feels organized and easier to follow. I don’t like the text limits in text messages.

**What do you dislike about MaxAssist?**

I don’t think the Recall Overdue feature is needed. Also, the overdue hygiene list can be confusing sometimes, especially when the year gets mixed up. Recently, I had a patient added to the 7-12 months overdue list even though her last visit was actually 2 years ago.

**What problems is MaxAssist solving and how is that benefiting you?**

Following up with patients, taking notes, and staying connected with them is much easier in every way. Forms are redirected to the patient’s document center, which helps keep everything in one place.

  ### 24. Easy to Use, Great for Staying Connected Outside the Office

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christina   L. | Dental Receptionist/ admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

Love how easy it is to use and the fact that I can use the app when not in office.

**What do you dislike about MaxAssist?**

wish that is showed our name when texting so clients do not need to ask who the text is from

**What problems is MaxAssist solving and how is that benefiting you?**

we do not have the staff needed for confirming so this is great. We also love how it allows us to quickly reach multiple clients

  ### 25. Exceptional Support and Easy Setup with MaxAssist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leonel B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

I have a pleasant experience with MaxAssist. I find it easy to work with, and the IT support team is excellent. The service is good, and having a good support team available if needed is appreciated. The initial setup was easy. Overall, I'm satisfied enough to rate MaxAssist 10 out of 10 for recommendations.

**What do you dislike about MaxAssist?**

I wish MaxAssist allowed for more characters on text, free of charge.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist for confirming appointments, online booking, and chatting with patients. It offers good service with a great support team. The IT support is excellent. However, I'd like more characters on text for free.

  ### 26. Time-Saving Solution for Patient Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

I find MaxAssist extremely valuable because it helps our office stay consistent with our workflow and is a big time saver on confirmations. The automated messaging feature saves us time and operational costs by efficiently reaching out to patients for recalls, outstanding treatments, or filling open spots due to cancellations. It ensures every patient gets contacted, which is quite helpful as manual processes often resulted in missed appointments. The confirmations are linked directly to the program, saving our reception a lot of time. Additionally, the initial setup was super easy and fast.

**What do you dislike about MaxAssist?**

The program is amazing. No complaints

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist saves us a lot of time with automated confirmations and reminders, ensuring all patients are contacted without being missed. It helps us follow up on outstanding treatments and fills schedule gaps efficiently, improving overall productivity.

  ### 27. Real-Time Patient Texting Made Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

That we are able to speak with our patients via text in real time.

**What do you dislike about MaxAssist?**

That there isn't more assistance when it comes to the list. I feel that the whole point of this program is to assist the dental offices with patients but yet we are always needing to text/ reach out. Maybe if the list were had messages sent weekly such as unscheduled treatment/ missed appointments/ past due, we may have more success. Also, since everthing is more AI professionally, it would sound better.

**What problems is MaxAssist solving and how is that benefiting you?**

Keeping us aware of how much opportunity we have.

  ### 28. Effortlessly Manages Patient Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I use MaxAssist for messaging patients at work and find it very helpful. It makes confirming patients easy and saves time while reaching more patients daily. I like how it sends messages to patients for appointments and alerts them if they are overdue. The initial setup of MaxAssist was so easy, and I integrate it with Dentrix smoothly.

**What do you dislike about MaxAssist?**

I wish MaxAssist could send messages to inactive patients.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist for messaging patients, and it makes confirming appointments easy. It sends reminders for appointments and overdue messages, saving time and reaching more patients daily.

  ### 29. Easy Patient Workflow and Seamless Eaglesoft Integration with MaxAssist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sierra S. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

I like the integration with Eaglesoft, and I appreciate how easy it is to use when working with patients.

**What do you dislike about MaxAssist?**

So far, I haven’t found anything to complain about. We’re very happy with MaxAssist!

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist has been helping us with automatic recare notifications, patient communication, and scheduling, and it’s really been easing our day-to-day work.

  ### 30. MaxAssist Keeps Patient Follow-Ups Organized and Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew G. | Reception/chairside assistent., Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

MaxAssist makes it easy to follow up with our patients and to stay organized in a busy clinic.

**What do you dislike about MaxAssist?**

The connectivity between ClearDent and MaxAssist is a bit slow and often misses a fair amount of details.

**What problems is MaxAssist solving and how is that benefiting you?**

For us one of the hardest things is to stay organized and to remember which patients need to be seen and for what. It helps that MaxAssist sorts the patients by most likely to respond via the AI feature and thus helps us book more patients into cancelation spots.

  ### 31. Easy-to-Use Formatting and Online Forms That Make Patient Chat Simple

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

the formatting is easy to use and i have really been enjoying the online forms. chatting with patients is easy and i like the follow up list as well.

**What do you dislike about MaxAssist?**

i wish when messaging patients the character count was higher (or even better would be no limit on that) as well i do not like how when you hit enter on the keyboard it sends the message right away. i do also wish the sync between power practice and max assist was faster (sometimes it takes a while for patient to be added/updated to max assist once i add them in power practice)

**What problems is MaxAssist solving and how is that benefiting you?**

helping us with online forms, short notice appointments, following up with patients, and patient messaging

  ### 32. Game-Changer with Exceptional Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa P. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

MaxAssist has truly been a game changer for our team. It's designed by people who understand real-world needs, and it offers an invaluable dashboard for tracking KPIs, giving our team a sense of control, progress, and accomplishment. The support team is outstanding. The platform helps us communicate with our patients more effectively and efficiently, saving us a huge amount of time. As a data enthusiast, I love the information available, which helps us make solid, data-driven decisions. The setup was great, easily integrated with our PMS, and the support team was fantastic during training. I highly recommend MaxAssist.

**What do you dislike about MaxAssist?**

My main concern is that patients who are more than 24 months overdue are removed from the platform, which means we have to contact support to generate lists unless we want to go back to using our PMS.

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist is a game changer for us. It enhances patient communication, saves time, and organizes data to show where we're succeeding and where to focus. It offers an invaluable dashboard for tracking KPIs, helping us make data-driven decisions.

  ### 33. easy patient communication with great features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

I like how I can communicate to the patients via text, and confirmations by patients.

**What do you dislike about MaxAssist?**

I do not like that it does not use the preferred name that we have on our dental software. otherwise, I enjoy max assist a lot

**What problems is MaxAssist solving and how is that benefiting you?**

it is solving patients who don't answer their phone during the day because we can text them. it is also solving patients who forget their appointment day of. They get a text 3 hours before etc.

  ### 34. Easy Patient Texting and Appointment Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** CorDent D. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

I like that we can text patients. Keep track of appointments.

**What do you dislike about MaxAssist?**

That when a patient books an appointment online, it does not automatically schedule in our PMS.

**What problems is MaxAssist solving and how is that benefiting you?**

not sure

  ### 35. Great Lists and Online Practice Metrics

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

Short Notice List, Missed and cancelled list, Online practice metrics

**What do you dislike about MaxAssist?**

Online booking not flexible enough. Cannot change time increments in the schedule, does not read closed hours in our practice management software, etc. Also being told that our feedback will be shared with the developing team but updates are not made.

**What problems is MaxAssist solving and how is that benefiting you?**

Helps us track pending calls and the success of our team.

  ### 36. Friendly Companion

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohan V. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2024

**What do you like best about MaxAssist?**

Dashboard Analytics and ease of use and integration with Abeldent, online appointment scheduling


**What do you dislike about MaxAssist?**

Make Mango integration with AI feature affordable

**What problems is MaxAssist solving and how is that benefiting you?**

Reduction in cancellations

**Official Response from Maria Grateron:**

> Thank you for your positive feedback on MaxAssist's user-friendly interface and time-saving features. We're pleased to hear that the integration with Abeldent has been beneficial for you. We understand the importance of sync with Abeldent treatment manager and will explore ways to address this in the future. It's great to know that MaxAssist has contributed to the reduction in cancellations. Thanks for choosing MaxAssist!

  ### 37. Saves Time for Receptionists, but Needs Custom Lists for Each Hygienist or Dentist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about MaxAssist?**

Weekly appointment reminders and same day reminder texts.  Also love that overdue reminders are sent at selected frequency.  Requires receptionist to make less phone calls

**What do you dislike about MaxAssist?**

It would be nice if we could populate  a list that was for just a specific hygienist or dentist.

**What problems is MaxAssist solving and how is that benefiting you?**

We are able to fill openings in our schedule very quickly from the short call lists

  ### 38. Appointment Reminders and Patient Texting Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2026

**What do you like best about MaxAssist?**

THE REMINDERS ABOUT APPOINTMENT AND TEXTING WITH PATIENTS.

**What do you dislike about MaxAssist?**

The feature I’ve had the most issues with is that texts and automated messages come from different phone numbers. This has been difficult for many of our patients to understand and has caused some confusion.

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist has been very successful as a resource for helping us fill our hygiene schedule.

  ### 39. How MaxAssist makes our lives easier!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

I really love having the ability to text patients. Being able to create our own forms and send them to patients before their appointments is also very helpful and makes the process smoother.

**What do you dislike about MaxAssist?**

I wish I could make different categories and extra tabs within the follow up tab

**What problems is MaxAssist solving and how is that benefiting you?**

Contacting patients! Makes every single contact and follow up a breeze

  ### 40. MaxAssist: Effortless Setup, Exceptional for Patient Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elena M. | Dental Admin Lead role, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I find that MaxAssist really improves time management, helping me to recover time from sudden openings. It effectively tracks patients with unscheduled treatment plans. The initial setup was very easy, which was a relief.

**What do you dislike about MaxAssist?**

there is nothing I have disliked about this

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist to automate patient communication and manage cancellations, improving time management and tracking unscheduled treatments.

**Official Response from Maria Grateron:**

> Thank you for your feedback, Elena! We're thrilled to hear that you find everything in MaxAssist extremely useful.

  ### 41. Text Messaging and Scheduling Dashboards That Make Our Front End More Efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

A great way to make our front end more efficient. Patients love having the text message option, and our admin team loves all the dashboard features for scheduling.

**What do you dislike about MaxAssist?**

There really isn't much. The mobile/ app version could be better.

**What problems is MaxAssist solving and how is that benefiting you?**

Scheduling is a big concern and now that we area using MaxAssist more we are having less issues.

  ### 42. Helpful Support and Handy Texting & Lists

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

I like the texting capability as well as the lists I can create. Support is also very helpful.

**What do you dislike about MaxAssist?**

The pop ups are very frequent, it would be nice to be able to reduce how often you get reminders about the pts coming in that day.

**What problems is MaxAssist solving and how is that benefiting you?**

Mostly confirmations, it frees up admin time to focus on other tasks.

  ### 43. Easy Booking and Communication with MaxAssist

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I like MaxAssist’s confirmation feature because it makes booking easier. It’s really convenient that I can confirm appointments with patients by text message or email.

**What do you dislike about MaxAssist?**

nothing. It works as it promised. No disadvantages.

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist makes it easy to communicate with patients and send booking confirmations. It’s quick, instant, and very convenient to use.

  ### 44. Easy Appointment Reminders and Patient Texting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michelle S. | lead admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

easy appointment reminders, texting with patients

**What do you dislike about MaxAssist?**

the new update, its hard to see when they were last in and their previous appointment history. I miss the 1 month, 2 month overdue lists etc.. was more user friendly before the update.

**What problems is MaxAssist solving and how is that benefiting you?**

Helping a great deal with patient reminders and getting the recall schedule filled.

  ### 45. Helpful for Hygiene Recall, but Max Assist Lists Feel Repetitive and Inaccurate

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

helps for recall  - booking hygiene appointments

**What do you dislike about MaxAssist?**

Max Assist keeps repeating the same patient, even when they’ve already been contacted within the same month. It also isn’t very accurate, because it continues to keep a patient on the list even though they’re already booked in the appointment schedule.

**What problems is MaxAssist solving and how is that benefiting you?**

none

**Official Response from Maria Grateron:**

> Thank you for your feedback. We're glad MaxAssist has been helpful for hygiene recall. We're sorry to hear about the issues you've experienced, and we take your feedback seriously, as it isn't the typical experience. Please get in touch with us directly so our support team can review this with you and help resolve it.

  ### 46. Streamlined Scheduling with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dr. Holly D.

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I like the short notice list in MaxAssist; it's super useful with its filter that sends text messages only to patients who can come on the specific date and time. The patient confirmations save our staff time by not having to call all patients, and patients get text reminders for booking, which is really helpful. Setting up MaxAssist was very easy. Plus, the customer service is great.

**What do you dislike about MaxAssist?**

We havent found any downsides yet and I've been using it for 10+ years in multiple practices

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist for patient reminders and confirmations, saving staff time on calls. Its filters target patients available for specific times, and texts remind them to book. It handles short-notice cancellations and recalls efficiently.

**Official Response from Maria Grateron:**

> Thank you for your positive feedback, Dr. Holly! We're pleased to hear that you find our short notice list and text message filters helpful. We're glad to be able to save your staff time with patient confirmations and reminders. We appreciate your kind words about our customer service.

  ### 47. Proactive Patient Outreach Make Scheduling Overdue Appointments Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

I appreciate the multiple reach-outs to patients to help schedule overdue appointments.

**What do you dislike about MaxAssist?**

At the moment, there isn’t anything I dislike.

**What problems is MaxAssist solving and how is that benefiting you?**

We can now reach out to hundreds of patients at once when we have openings in our schedule. It saves a lot of time.

  ### 48. Poor Open Dental Integration and AI Struggles With Unscheduled List Management

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2026

**What do you like best about MaxAssist?**

Not Much.  It doesn't integrate well with Open dental

**What do you dislike about MaxAssist?**

the short list,  how the AI doesn't understand to remove pt from all unscheduled lists not just one

**What problems is MaxAssist solving and how is that benefiting you?**

again please see previous responses.  Maxassist is only good as a texting service for our pts

**Official Response from Maria Grateron:**

> Thank you for your feedback. We're always open to suggestions related to improvements, and we take the feedback seriously, as we are surprised to hear it. We have many Open Dental offices using MaxAssist with great success! We'd invite you to contact us directly so we can review this more thoroughly with you.

  ### 49. Efficient Yet Confusing for Notes

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dr. Mark Nusinoff and D.

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I like using MaxAssist for handling recalls, SMS, and confirmations. The texting feature is particularly valuable because it allows us to get immediate responses from patients who do not respond via phone calls or emails. It saves us a lot of time and is a more updated method of contact, which most patients find very useful. Additionally, the surveys in MaxAssist are more user-friendly, which was a factor in transitioning from Clear Connect.

**What do you dislike about MaxAssist?**

The notes where messages are left are confusing during follow-ups. It's like we have to write a novel to understand the previous notes. Also, the clarity on dates for last calls and when follow-ups should be made versus the current messages could be improved. Plus, the initial setup wasn't great; we received many complaints from patients at first.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist to manage recall backlogs and organize tasks. It lets us text patients for faster responses, solving the issue of unresponsive phone calls and emails.

  ### 50. Prompt Save-the-Date and Reminder Texts That Work Reliably

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2026

**What do you like best about MaxAssist?**

sends reminder and save the date text promptly

**What do you dislike about MaxAssist?**

We don't really have any complaints as it seems to work very well for our needs

**What problems is MaxAssist solving and how is that benefiting you?**

It's helping to remind patients of appointments and in turn keeping our schedule full


## MaxAssist Discussions
  - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment

- [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-31+08%3A55%3A11+-0500&secure%5Bsession_id%5D=20526c4d-97b3-4ebd-81cb-b15a09e17de2&secure%5Btoken%5D=c8c78a913f009c59a3229bcaeb811af9e50cd94b5650b9c25aee95204c707b4f&format=llm_user)
## MaxAssist Integrations
  - [ABELDent](https://www.g2.com/products/abeldent/reviews)
  - [ClearDent](https://www.g2.com/products/cleardent/reviews)
  - [Denticon](https://www.g2.com/products/denticon/reviews)
  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews)
  - [LiveDDM](https://www.g2.com/products/liveddm/reviews)
  - [Maxident 6](https://www.g2.com/products/maxident-6/reviews)
  - [Open Dental](https://www.g2.com/products/open-dental/reviews)

## MaxAssist Features
**Information Flow**
- Patient Case Management
- Referrals Management
- Records Management

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Communications

**Patient Experience**
- Dashboards & Reporting
- Team Management
- Secure Communications
- Patient Experience Management

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration

## Top MaxAssist Alternatives
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