---
title: MaxAssist Reviews
meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 260 reviews by the users' company size, role or industry
  to find out how MaxAssist works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 260
  scale: '5'
date_modified: '2026-07-28'
parent_category:
  name: Patient Experience
  url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675
---

# MaxAssist Reviews
**Vendor:** MaxAssist  
**Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 260
## About MaxAssist
MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment.



## MaxAssist Pros & Cons
**What users like:**

- Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly. (27 reviews)
- Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly. (19 reviews)
- Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support. (14 reviews)
- Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements. (13 reviews)
- Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication. (12 reviews)
- Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (11 reviews)
- Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (11 reviews)
- Patient Care (10 reviews)
- Appointment Scheduling (8 reviews)
- Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (8 reviews)

**What users dislike:**

- Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients. (7 reviews)
- Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management. (4 reviews)
- Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability. (4 reviews)
- Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information. (3 reviews)
- Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting. (2 reviews)
- Connectivity Issues (2 reviews)
- Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (2 reviews)
- Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (2 reviews)
- Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (2 reviews)
- Users desire a **lack of customizable reminders** , limiting their ability to choose which notifications they receive. (2 reviews)

## MaxAssist Reviews
  ### 1. Customizable Forms and Automatic Reminders Make MaxAssist a Breeze

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

I like the automatic reminders, and I also appreciate how you can customize both the forms and the reminders for patients.

**What do you dislike about MaxAssist?**

Can't say there is anything I dislike about MaxAssist.

**What problems is MaxAssist solving and how is that benefiting you?**

It cuts down on the time I spend on appointment reminders and helps ensure patients don’t miss getting booked for recalls.

  ### 2. Empowers Teams to Focus on Patient Care and Streamlines Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brunno B. | General Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

Great platform to support my team is being laser-focused on patient care needs and replace all different times of manual follow ups and miscommunication issues between team members

**What do you dislike about MaxAssist?**

Certain features of the platform are not customizable by the practice - which requires you to connect with the support. One big thing missing is the capacity of generate reports of usage.

**What problems is MaxAssist solving and how is that benefiting you?**

It solves the inconsistency and overwhelming load of data in a dental practice, supporting teams in be really diligent towards patient care.

  ### 3. Effortless Scheduling with Quick Setup

**Rating:** 4.0/5.0 stars

**Reviewed by:** Runway D.

**Reviewed Date:** December 17, 2025

**What do you like best about MaxAssist?**

I like MaxAssist for its ease of use and good workflow. The friendly support is a huge plus, and I really appreciate how we were able to utilize the tool and see benefits quickly immediately upon signing up. The platform helps with saving time and offers easy analytics tracking, which makes it even more beneficial. The initial setup was very simple, which made the transition smooth.

**What do you dislike about MaxAssist?**

I don't like that integration of texting records and voicemail transcripts aren't automatically saved to patient chats, though we're trying the Mango partnership to see if this will address it.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist for appointment scheduling and treatment follow-up. It saves time and makes analytics tracking easy.

**Official Response from Maria Grateron:**

> Thank you for your feedback! We’re glad MaxAssist has made scheduling and workflow easier for your team. We’ve now enhanced our Mango integration, and AI-powered call summaries are instantly synced across MaxAssist, Mango, and your PMS, so every note and insight stays aligned. If you ever need help getting the most from these features, please don’t hesitate to reach out to our team.

  ### 4. Good service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 07, 2023

**What do you like best about MaxAssist?**

All still good and user friendly maybe adding new features to the app would be useful

**What do you dislike about MaxAssist?**

Maybe the cost could be better. Other than that all good

**What problems is MaxAssist solving and how is that benefiting you?**

patient bookings and reminders

  ### 5. User-Friendly and Customizable, Perfect for Scheduling and Reminders

**Rating:** 4.5/5.0 stars

**Reviewed by:** Richmond S. | Admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

This software is user-friendly and can be customized to suit individual preferences or tailored to meet specific needs. It also simplifies scheduling and makes setting reminders easy. Customer support is also great.

**What do you dislike about MaxAssist?**

The app does include surveys, but I find it inconvenient that I have to take an extra step to access them.

**What problems is MaxAssist solving and how is that benefiting you?**

I find it challenging to keep track of unscheduled treatments and overdue appointments, but this tool handles that for me.

**Official Response from Maria Grateron:**

> We're glad to hear that you find MaxAssist user-friendly and customizable for your scheduling and reminder needs. We appreciate your feedback about the surveys and will consider ways to make them more accessible in the future.

  ### 6. Easy Patient Texting and Smooth Dental Software Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2026

**What do you like best about MaxAssist?**

that we can text patients and the program integrates with our dental software

**What do you dislike about MaxAssist?**

I wish the online booking for a new patient actually made the appointment rather than just a blockout

**What problems is MaxAssist solving and how is that benefiting you?**

effciency and task tracking

  ### 7. Effortless Dental Management with MaxAssist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrea K. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2024

**What do you like best about MaxAssist?**

I love how the follow-ups in MaxAssist keep me on track, and I find it easy to locate the outstanding treatment and family details. I really appreciate its ease of use, and I think the forms are a great addition to its features. The initial setup was very easy, which was impressive.

**What do you dislike about MaxAssist?**

I would like it if MaxAssist would complete more parts of the forms into our software.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist for dental reminders and organization. The follow-ups keep me on track, and it's easy to find outstanding treatments and family information.

**Official Response from Maria Grateron:**

> We're glad to hear that you find MaxAssist easy to use! We appreciate your feedback about the out of office text and will definitely take that into consideration for future improvements.

  ### 8. User friendly, saves time on call reminder to patients, increases productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohan V. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2024

**What do you like best about MaxAssist?**

Dashboard Analytics and ease of use and integration with Abeldent, online appointment scheduling


**What do you dislike about MaxAssist?**

Make Mango integration with AI feature affordable

**What problems is MaxAssist solving and how is that benefiting you?**

Reduction in cancellations

**Official Response from Maria Grateron:**

> Thank you for your positive feedback on MaxAssist's user-friendly interface and time-saving features. We're pleased to hear that the integration with Abeldent has been beneficial for you. We understand the importance of sync with Abeldent treatment manager and will explore ways to address this in the future. It's great to know that MaxAssist has contributed to the reduction in cancellations. Thanks for choosing MaxAssist!

  ### 9. Effortless Dental Scheduling, Top-Notch Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Donna H.

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I love that MaxAssist is a Canadian company, and their customer service is great. They provide good training and are fast to help with any issues that arise. I find the patient messaging, genius forms, and MaxAi optimized tasks valuable. The initial setup was very easy, and they offered great guidance.

**What do you dislike about MaxAssist?**

I honestly like everything about MaxAssist, I have no issues or problems

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist to minimize the time spent calling patients to schedule and confirm appointments.

  ### 10. Effortless Patient Communication Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tzvi R.

**Reviewed Date:** December 17, 2025

**What do you like best about MaxAssist?**

I find MaxAssist easy to use for contacting all our patients about their upcoming appointments, especially on their cell phones. I love how easy it is to navigate and I appreciate being able to monitor our success rates easily. Additionally, the initial setup was very easy, and the support staff are amazing.

**What do you dislike about MaxAssist?**

None

**What problems is MaxAssist solving and how is that benefiting you?**

MaxAssist makes it easy to contact patients on their cell phones and helps monitor our success rates, simplifying operations.

**Official Response from Maria Grateron:**

> We're thrilled to hear that you find MaxAssist easy to use for patient communication and that the initial setup was a breeze. Our support staff works hard to provide amazing service, so we're glad to hear that it's appreciated.

  ### 11. RecallMax Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sasha G. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 25, 2022

**What do you like best about MaxAssist?**

They have improved the suite of tools for patient interactions and retention, that is a bonus, however cost increase is not of value when compared to integrated PMS.

**What do you dislike about MaxAssist?**

The cost is high with respect to the built in program that providesthe same function (Tracker)

**What problems is MaxAssist solving and how is that benefiting you?**

Patient reminders, automatic to email or cell phone via text, with the patient being able to confirm. This helos increase productivity of staff, allowing them to focus on other aspects of the practice and patient care.

  ### 12. Reliable Scheduling Tool with Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cesza J.

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I use MaxAssist for scheduling and reminders at the 7Dental clinic. I find it very reliable. Also, it handles automatic reminders, which is great because patients tend to forget their schedules. Setting up MaxAssist was easy too, and I would definitely recommend it.

**What do you dislike about MaxAssist?**

I don't like the text character counts.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist to solve the problem of patients forgetting their schedules by providing automatic reminders.

**Official Response from Maria Grateron:**

> We're thrilled to hear that MaxAssist has been reliable and easy to set up for your dental clinic's scheduling and reminders. We appreciate your feedback about the text character counts and will consider it for future enhancements.

  ### 13. Efficient Patient Communication, Needs Booking Enhancements

**Rating:** 4.0/5.0 stars

**Reviewed by:** TRINITY H.

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I find that MaxAssist really helps with reducing phone calls since it's useful for messaging patients directly. I appreciate how it improves follow-ups by sending proactive messages.

**What do you dislike about MaxAssist?**

I dislike the online booking bugs in MaxAssist. It needs to have an hourly booking option because we don’t do half-hour bookings.

**What problems is MaxAssist solving and how is that benefiting you?**

I use MaxAssist to reduce phone calls with patients, improving follow-ups through proactive messages.

  ### 14. MaxAssist: Effortless and Effective for Dental Offices

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandy n.

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I love that MaxAssist allows us to send text and recall reminders effortlessly. It's an easy to use program that works great for me and my team. The initial setup was very easy, which was a big plus.

**What do you dislike about MaxAssist?**

nothing

**What problems is MaxAssist solving and how is that benefiting you?**

I love MaxAssist for sending text and recall reminders easily, helping my dental office. It's great for me and my team.

  ### 15. Effortless to Use and Highly Intuitive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

It is easy to use and a convenient to text patients when we need to get a hold of them quickly

**What do you dislike about MaxAssist?**

That it is outside of our booking platform as it would be nice to use one program instead of multiple

**What problems is MaxAssist solving and how is that benefiting you?**

patient reminders and communication when patients are unable to answer a phone call but can still text

  ### 16. Effortless Simplicity Makes This a Standout Choice

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kim V. | Team Lead/Financial Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

I like the simplicity of this program and the way it communicates with our dental software

**What do you dislike about MaxAssist?**

There is nothing to complain about. The product functions exactly as expected.

**What problems is MaxAssist solving and how is that benefiting you?**

I appreciate how it monitors and records overdue patients. This feature makes it easier for me to stay organized and ensures that I don't miss following up with anyone.

  ### 17. Exceptional Support and Effortless Usability

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

They are always quick to respond to any questions, and I find the program itself very straightforward to use.

**What do you dislike about MaxAssist?**

So far, I haven't encountered any drawbacks while using the program.

**What problems is MaxAssist solving and how is that benefiting you?**

It sends out all our reminders, which saves us time and allows us to focus on completing other tasks.

  ### 18. Helpful and Smart

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about MaxAssist?**

Great and helpful tool to communicate with patients and book appointments.

**What do you dislike about MaxAssist?**

Its great, but sometimes it takes a while to update contact info or appointment times.

**What problems is MaxAssist solving and how is that benefiting you?**

Helpful in texting and contacting patients to book appointments and send reminders. It makes my work easy.

**Official Response from Maria Grateron:**

> Thank you for sharing your experience with MaxAssist. We understand the importance of timely updates and will strive to enhance the system for smoother contact info and appointment time updates.

  ### 19. Impressive AI Functionality Elevates the Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

The AI function and easy to do follow ups with patients.

**What do you dislike about MaxAssist?**

I dislike the word count the most whenever I send texts to patients.

**What problems is MaxAssist solving and how is that benefiting you?**

Being able to track unscheduled appointments and who has not booked yet at our clinic

  ### 20. User-Friendly and Essential for Daily Admin Tasks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

User friendly helps with daily task as admin and filling schedule.

**What do you dislike about MaxAssist?**

It can be very overwhelming at first but once you get a hang of using the system - it helps alot.

**What problems is MaxAssist solving and how is that benefiting you?**

None at the moment.

  ### 21. Max Assist Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about MaxAssist?**

The AI function is great. The lists and short notice function.

**What do you dislike about MaxAssist?**

It would be good to have higher character count.

**What problems is MaxAssist solving and how is that benefiting you?**

Unscheduled tx lists, short notice lists, easy communication.

**Official Response from Maria Grateron:**

> We're happy to hear that MaxAssist is helping you with unscheduled and short notice lists, as well as easy communication. We'll take your feedback about the character count into account for future enhancements.

  ### 22. RecallMax is a great program to connect with our patients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2022

**What do you like best about MaxAssist?**

Edit of mass email template has become easier to made.

**What do you dislike about MaxAssist?**

I don't have anything specific to mention at this moment.

**Recommendations to others considering MaxAssist:**

None

**What problems is MaxAssist solving and how is that benefiting you?**

None at this time.

  ### 23. Recall Max is a great time saver for our office

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2022

**What do you like best about MaxAssist?**

We use the short notice for booking appts a lot and it is a real time saver

**What do you dislike about MaxAssist?**

 I don't like the format of the update as much as the old version. It isn't as easy to navigate

**What problems is MaxAssist solving and how is that benefiting you?**

Our schedule has a lot less open time in it.

  ### 24. Quick Patient Booking, But Needs Better Integration with Dentrix

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about MaxAssist?**

It's quick access to patients to get them booked

**What do you dislike about MaxAssist?**

You have to flip back in forth with dentrix, it would be nice if u could access the info right in Maxassist

**What problems is MaxAssist solving and how is that benefiting you?**

Getting patients booked and confirmation

  ### 25. Useful Metrics at a glance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2025

**What do you like best about MaxAssist?**

It is so easy to get information for and about patients and their families at a glance.

**What do you dislike about MaxAssist?**

Unable to text non-patient family members who you may need to confirm with. There is no telephone call option for seniors / other patients who do not want text. Only one phone number / email address per patient is allowed. For familes where parents are not together it would be nice to notify both of child appointments.

**What problems is MaxAssist solving and how is that benefiting you?**

Takes the hours our of confirming appointments, tracks text conversations when we contact patients about upcoming appointments, coverage and various other questions they may have. 
Tracks the usage of the system by staff members, this is not as accurate as it could be. 
Provides feedback on pre-booking - it would be far superior if this metric was shown by provider. It would help management train providers who are pre-booking their own appointments and it would help train responsible front end where the gaps are. It would also reveal which dentists are most or least successful with case acceptance and allow us to train dentists/assistants to increase patient understanding of their dental situation.

**Official Response from Maria Grateron:**

> Thanks for your feedback! We're glad MaxAssist makes accessing patient info easy. We understand the need for more flexible communication options and appreciate your suggestions. We will consider your suggestions for future improvements.

  ### 26. Excellent program

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terra W. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2023

**What do you like best about MaxAssist?**

I love how max assist integrates with Dentrix and allows us to look at a patient's entire file without having to open multiple windows.
Patients love being able to reach us any time and with the app this works perfect for last min changes.
Anytime I have issues the support team is amazing and really quick at resolving the issue.

**What do you dislike about MaxAssist?**

I don't have anything I don't like about the program.  It works great.

**What problems is MaxAssist solving and how is that benefiting you?**

Being able to reach patients through SMS vs calling and leaving messages.  This is a quicker way to get answers and is more convenient for patients

  ### 27. Easy to use, intergrated well with Dental Software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brunswick Square Dental  C. | Reception, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2024

**What do you like best about MaxAssist?**

Less staff time calling to confirm appointments, easy commmunication between patients and staff through text and email, great short notice/cancelation list functions!  Love how you can mass text patients on your cancelation list with the date and time and have a response in no time!  Also love how you can write a note and instantly have it sent to all of the family members office journal with one simple click.  Great recall and overdue treatment lists intergrated from our dental software.  After using a competitor for many years before the switch to Recall Max we can hands down recommend this program over others!  Thanks Recall Max!

**What do you dislike about MaxAssist?**

Nothing at this time, everything works as it should.

**What problems is MaxAssist solving and how is that benefiting you?**

Less staff time calling patients, minimal errors on appointment date and times as the patient has an electronic record.

**Official Response from Maria Grateron:**

> We’re excited to hear how RecallMax has positively impacted your practice! Thank you for sharing your experience with us. We’re committed to providing dental practices with the best practice productivity software to help them grow.

  ### 28. Great platform for keeping eyes on all of it.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rachel O. | Director Of Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** January 21, 2025

**What do you like best about MaxAssist?**

Love being able to login to my enterprise dashboard to see all practices easily.

**What do you dislike about MaxAssist?**

Having a seperate login for each office, but also understand the logistics of different servers.  Being able to pull reports in various time frames would be helpful.

**What problems is MaxAssist solving and how is that benefiting you?**

Helping with online paperwork, booking appointments online, and recovering patients who didn't schedule or didn't schedule treatment.

**Official Response from Maria Grateron:**

> We're thrilled to hear that our enterprise dashboard is helping you manage multiple practices with ease. We understand the inconvenience of having separate logins for each office, but this is necessary due to the different servers. Your feedback about the ability to pull reports in various time frames is valuable, and we will definitely take it into account for future improvements.

  ### 29. Max is a great assistant.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Carrie A. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2024

**What do you like best about MaxAssist?**

The best part is the toolbar that sits on top of my screen.  I like being able to move between Recall Max and OpenDental without one disappearing. I do wish I could right click a patient in max and open them in OD.  The info on the toolbar is very helpful and quick to get.  Our five star reviews have increased with the RM system.  Customer support is excellent, integration was easy and I use max every day.

**What do you dislike about MaxAssist?**

I wish the forms were more user friendly.  I would like to tweak them  without having to have a cs do it.  Also, I wish info that is already entered in our system would show so the patient wasn't filling out fields we already have.

**What problems is MaxAssist solving and how is that benefiting you?**

Task list is better than OD, missed pre-appointment list gets checked daily, the short notice list is great with the options of dates/times, etc.

**Official Response from Maria Grateron:**

> Thanks, Carrie! We're glad to hear that you are enjoying the toolbar feature and finding it helpful for your daily tasks. We appreciate your feedback about forms and the right-click functionality and will take it into consideration for future updates.

  ### 30. MaxAssist has been a useful tool for contacting my patients.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Derek F. | Dentist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 21, 2025

**What do you like best about MaxAssist?**

I like the having ability to create unique messages for my patients.

**What do you dislike about MaxAssist?**

I do not like that all messages are sent to every active patient.  Being able to create specific groups would be beneficial.

**What problems is MaxAssist solving and how is that benefiting you?**

They have been able to resolve formating of patient messages for me.

**Official Response from Maria Grateron:**

> Thank you so much for your feedback! We’re so happy to hear that MaxAssist has been helpful in reaching your patients. We’ll definitely keep your suggestion in mind as we work on future updates!

  ### 31. Great software!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Olivia R. | Regional Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 24, 2025

**What do you like best about MaxAssist?**

This software is very easy to use. Staff has responded well to the incorporation of it to our Dental program.

**What do you dislike about MaxAssist?**

Not really anything i dislike, its very easy to use.

**What problems is MaxAssist solving and how is that benefiting you?**

Confirming of appts. Providing recall status to patients.

**Official Response from Maria Grateron:**

> Thank you for your feedback! We're thrilled to hear that you haven't encountered any issues with using MaxAssist. We appreciate your support!

  ### 32. Making Every Day Operations Easier!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda C. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2024

**What do you like best about MaxAssist?**

Love being able to communicate with patients through the computer and having those conversations saved to refer back to. It makes booking appointments a lot easier and saves on time. The reminder system in place helps take the load off of me and patients also appreciate the reminders. Customer service is always fast to respond. I use this software everyday and it connects seamlessly to Maxident (our software in office).

**What do you dislike about MaxAssist?**

I wish the character limit was longer. Seems silly to limit it and charge extra for more characters. Also wish there was a way to make the tool bar skinner/smaller on the screen.

**What problems is MaxAssist solving and how is that benefiting you?**

Helps take the load off of the front staff for reminding patients of appointments and is a great way to communicate with the patient base.

**Official Response from Maria Grateron:**

> Thank you for your positive feedback about MaxAssist! We're thrilled to hear that it's making everyday operations easier for you. We understand your concerns about the character limit and toolbar size and will keep it in mind for future enhancements. Thanks for choosing MaxAssist!

  ### 33. Benefit to have

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amy H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2024

**What do you like best about MaxAssist?**

As the Office Manager I like being able to track the calls made by each staff and where the focus is for each of them.  Gives me the opportunity to refocus them if needed.  I also like the text messaging system, as more and more patients text rather than call.

**What do you dislike about MaxAssist?**

We have had a few patients ask to only have specific reminders rather than all of them.  Right now the only one they can opt out of getting is the same day when appt is confirmed.  Other than that they either get them all or none at all.  It would be nice if the patient could pick if they want the two week, one week, 2 day or same day if we have it set up to send them.   I also would like a "rebooked" option in the miss/cancelled list, rather than just a remove from list.

**What problems is MaxAssist solving and how is that benefiting you?**

Sending reminders for due/over due hyg.  Creates follow up lists for staff to easly track who they need to follow up with.  sending forms and uploading them right into our doc centre saves the admin time.

  ### 34. Makes patient organization much easier

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2024

**What do you like best about MaxAssist?**

My favourite thing about RM is the follow up list. I love how I can attach specific tasks to certain patients and date them. I love that I get notified about them as soon as I log in. I have not missed a signal follow up with insurnace companies since using this tool and as such, have more satisfied patients.

**What do you dislike about MaxAssist?**

The only downside I have found so far in the approx 5 months of use, is I wish I could manually send patients appointment date and time info with the click of a button, or email/text reciepts directly to the patient. As we are no longer paying for the addon features with Maxident, I cannot send it through the software and would love to be able to use Recall Max to do it.

**What problems is MaxAssist solving and how is that benefiting you?**

1. treatment/predetermination follow ups: we are not missing any insurance claim/estimate follow ups and are therefore booking more patients
2. cancellations: it is so much faster and easier to follow up with cancelled appts to rebook
3. google reviews: because the surverys are sent out directly after the appt's are complete, we are seeing a significant increase in google reviews. Most of our patients find us on google so we have also seen an increase in New Patients.

  ### 35. Easily integrated into our office

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2025

**What do you like best about MaxAssist?**

We love the recall reminders for our patients and short list functions for filling appointments. It has lightened the load of our front end staff and reduced missed appointments.

**What do you dislike about MaxAssist?**

It would be nice if we could customize the automated messages a little more.

**What problems is MaxAssist solving and how is that benefiting you?**

Maxassist's short list function and recall and appointment reminders has reduced missed appointments and lightened the front end staff's workload, resulting in higher production, less unscheduled time, and more time for front end to focus on other tasks.

**Official Response from Maria Grateron:**

> Thank you for your feedback! We're glad the recall reminders and shortlist functions have helped reduce missed appointments. We understand your need for more message customization and will consider this in future updates. Stay tuned for improvements and thanks for choosing MaxAssist!

  ### 36. RecallMax features work great!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Karen F. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2024

**What do you like best about MaxAssist?**

Many useful things! 1) texting ability, 2) GeniusForms! 3) appointment reminders and confirmations 4) online bookings

**What do you dislike about MaxAssist?**

Not many downsides for us. Would like to see dayof appointment reminders for certain patients who can't seem to remember their appointments! ;)

**What problems is MaxAssist solving and how is that benefiting you?**

GeniusForms - very useful to have the forms filled out ahead of time

**Official Response from Maria Grateron:**

> Thanks, Karen! It's great to hear that you find the texting ability, GeniusForms, appointment reminders, and online bookings useful. We appreciate your feedback and are glad to hear that RecallMax is benefiting your practice.

  ### 37. 10/10 would reccoemnd recallmax

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2024

**What do you like best about MaxAssist?**

Recall max helps us communicate with our patients via text which is very convenient to us as well as the patients. We also love that its user friendly and catagorizes our overdue patients

**What do you dislike about MaxAssist?**

havent found one yet but would be nice to be able to send mass texts to groups of specific patients without having to go into the web page. ie. patients overdue 1+ years would love to send a message that appeared personal but could be sent to all of them and checking them off as we go would be a user fiendly option as wel but currently too much clicking for this option

**What problems is MaxAssist solving and how is that benefiting you?**

the ease of contacting our patients for any reason even just sending a text for patients late for their appointments

**Official Response from Maria Grateron:**

> We're glad to hear that Max has been so helpful for your practice! We appreciate your feedback about the mass text feature and will definitely take it into consideration for future updates. Thank you for choosing us!

  ### 38. Easy to Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brian K. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2024

**What do you like best about MaxAssist?**

The quick ease of being able to send text messages when we have an opening

**What do you dislike about MaxAssist?**

Cannot add personalized text message options on a repeat basis. Have to cut and paste when sending.

**What problems is MaxAssist solving and how is that benefiting you?**

Sending out open appointment times to ensure our schedule is filled appropriately.

**Official Response from Maria Grateron:**

> It's great to hear that MaxAssist is helping you efficiently fill open appointment times. We understand the need for personalized text message options and will explore ways to streamline this process for you! Thank you for choosing MaxAssist.

  ### 39. Easy & Efficient

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kayla S. | Administrator/Hygiene Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2024

**What do you like best about MaxAssist?**

That is basically does a huge load of the work for you, no patient gets missed with the lists available

**What do you dislike about MaxAssist?**

That it sends texts from too many different numbers, I wish it used our office number so patients wouldn't get confused. Patients should also be able to respond to auto texts and not get a message saying that thier message was invalid because we still see it.

**What problems is MaxAssist solving and how is that benefiting you?**

It is making sure our patients are constantly reminded that they are due for an appointment which leads to booking up the schedule

  ### 40. RecallMax

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sam A. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2024

**What do you like best about MaxAssist?**

RecallMax gives me another way to contact our patients.

**What do you dislike about MaxAssist?**

I do not like that the notes are not compatible.

**What problems is MaxAssist solving and how is that benefiting you?**

RecallMax is helping us contact patients that we havent seen in a long time.

**Official Response from Maria Grateron:**

> Thank you for your feedback! We're glad that Max provides an additional way to contact your patients. We understand the concern regarding note compatibility and will work on improving this. Stay tuned for future updates!



  ### 41. user friendly platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dr. Marvin L. | owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2024

**What do you like best about MaxAssist?**

we like that you can post own promotions

**What do you dislike about MaxAssist?**

The follow up lists of pending treatment make njotes in a different area that doesnt coincide with our follow up system

**What problems is MaxAssist solving and how is that benefiting you?**

time saver

**Official Response from Maria Grateron:**

> Thank you for your feedback! We’re glad to hear that you find the platform user-friendly and appreciate the ability to post your promotions. We understand the concern regarding the follow-up lists and how they don’t align with your existing follow-up system. Your feedback is important to us, and we’ll certainly look into ways to improve this feature for better integration.

  ### 42. Best customer service I've ever had, and the software is really good.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kate M. | Dentist/owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2024

**What do you like best about MaxAssist?**

Intuitive. Fantastic support. Ease of use. Ease of implementation.

**What do you dislike about MaxAssist?**

Patients get reminders the minute someone is moved, moving their time

**What problems is MaxAssist solving and how is that benefiting you?**

Reminders and being able to text patients

**Official Response from Maria Grateron:**

> Thank you for your kind feedback! We’re thrilled to hear you’re enjoying the software and our support. We apologize for any inconvenience with patient reminders. Please remember, that you can personalize these in the settings to better suit your needs. We truly appreciate you sharing your experience and are always here to help!



  ### 43. Love this program great support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christina L. | Dental Receptionist/ Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2024

**What do you like best about MaxAssist?**

I love how it lives in my dental software

**What do you dislike about MaxAssist?**

wish it put medication and allergies into the chart

**What problems is MaxAssist solving and how is that benefiting you?**

getting forms filled out ahead of time and confirming appointments

**Official Response from Maria Grateron:**

> Thank you for your positive review! We're thrilled to hear that Max is seamlessly integrated with your dental software and is helping you with forms and appointment confirmations. We'll make sure to pass along your feedback about the medication and allergies feature to our development team. Thank you for choosing us!

  ### 44. Time Saver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2024

**What do you like best about MaxAssist?**

The reminder calls were a game changer  in the beginning for staff time vs. making manual calls.  Now it is the use of technology, patients prefer to recieve text messages and emails to a phone call. They can receive a reminder or short notice message by text or email and get back to us at their conveience without having to interrupt their day with phone calls, especially when they are busy at work during the day. We use recall max daily, all throughout the day. Having a short notice that is sent with a few clicks is amazing and organized in such a  way that is saves so much time going patient by patient to fill a short notice opening in our schedule.

**What do you dislike about MaxAssist?**

One drawback would be the randomized numbers, would be great if they could have our office number show so it is familiar and the same each time a message is sent.

**What problems is MaxAssist solving and how is that benefiting you?**

The ease of replacing daily reminder calls for all patients to an automated system that just happens daily in the background.  Next step was having an automated short notice list with multiple factors for choosing which patients get notified based on the patients preferred days, times and providers. This system saves time and wasted energy that can be redirected into other tasks within the office. And not to mention that patients prefer these methods of communication, text messages and emails.

  ### 45. Time Saver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kin F. | Receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 27, 2024

**What do you like best about MaxAssist?**

I coundn't imagin doing my work without it. It has made my job so much more efficiant, from appointment reminder to scheduling short notice patients.

**What do you dislike about MaxAssist?**

Currently running the latest version of Dentrix, however this program is not completly intergrated.  It would be nice to select a patient from the appointment screen instead of do a search to pull up the patient in the RecallMax program.

**What problems is MaxAssist solving and how is that benefiting you?**

Short notice appointments are being filled

**Official Response from Maria Grateron:**

> Kin, We're thrilled to hear that RecallMax has made your job more efficient and has been a valuable tool for scheduling short-notice patients. Thank you for your feedback about the integration with Dentrix. We are constantly working to improve our software and will take your suggestion into consideration for future updates.

  ### 46. We love RecallMax - very user friendly, useful tools to use, the reports are awesome!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Micki C. | Patient Care Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2024

**What do you like best about MaxAssist?**

So easy to use. The text messaging options are a great help to fill open appointments or to send information. The Forms that we have patients fill out online are integrated into our Dentrix software.

**What do you dislike about MaxAssist?**

To be honest, I do not have any real dislikes with RecallMax!!!

**What problems is MaxAssist solving and how is that benefiting you?**

RecallMax is helping to fine tune our office specific reminder text messages to our patients. This is to our office specifically.

**Official Response from Maria Grateron:**

> Thank you so much for your feedback! We're glad to have you as a RecallMax user, and appreciate you taking the time to write this review. It means a lot to us!

  ### 47. Easy to use, lots of great features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephen P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2024

**What do you like best about MaxAssist?**

I really like that it sends a reminder 2 weeks before, 2 days before and the day of the appointment. My patients really appriciate that. I also like that i can call support and get great service very quickly. I will and do recommend Recall max to my friends that work in Dental offices. The software is so easy to use and so easy to learn. Everyone in my office use it help with booking and retention.

**What do you dislike about MaxAssist?**

I wish recall max showed the insurance info as well.

**What problems is MaxAssist solving and how is that benefiting you?**

They fixed the New Patient forms to how we need them.I was really pleased

  ### 48. Highly recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tonya G. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2024

**What do you like best about MaxAssist?**

The short notice list has been a game changer in our office. We love this feature

**What do you dislike about MaxAssist?**

The fact that it is mostly hidden, but if you accidentally hover over it while working on something else it shows the task bar. It annoying sometimes.

**What problems is MaxAssist solving and how is that benefiting you?**

It easily helps to fill appoinment times that come available short notice.

  ### 49. Very fast and efficient service!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Deanna P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2024

**What do you like best about MaxAssist?**

The staff is always helpful and pleasant.  They are fast and efficient.  The program is about 6 months in for us and we are using more and more of the features all the time.

**What do you dislike about MaxAssist?**

We still feel that we have to go back and forth to our scheduling program a bit, but we are starting to "trust" Recallmax more and more.

**What problems is MaxAssist solving and how is that benefiting you?**

I feel we have better control of our outstanding treatment and for recalls ALL patients are notified at once when they are due which is efficient for us.  Time saver.

  ### 50. Office Coordinator

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kaleena S. | Office Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2024

**What do you like best about MaxAssist?**

I love the ease of use. Recall max was installed very quickly and we were able to use it right away. Patient communication is easy to see, and respond to. We have it up on our computers all day and it never gets in the way.  Patients love how once they confirm appointments, they are not constantly bothered with reminders, like our old texting system did.

**What do you dislike about MaxAssist?**

There is nothing we do not like about RecallMax!

**What problems is MaxAssist solving and how is that benefiting you?**

Confirming appointments, communicating with patients.


## MaxAssist Discussions
  - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment

- [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-28+08%3A21%3A19+-0500&secure%5Bsession_id%5D=fa00d87f-b827-4da5-83c7-2dfae7a4588a&secure%5Btoken%5D=39469dc96fbb89fe60168736dbdc641f4031994d03bdbf607707a66cf580f29d&format=llm_user)
## MaxAssist Integrations
  - [ABELDent](https://www.g2.com/products/abeldent/reviews)
  - [ClearDent](https://www.g2.com/products/cleardent/reviews)
  - [Denticon](https://www.g2.com/products/denticon/reviews)
  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews)
  - [LiveDDM](https://www.g2.com/products/liveddm/reviews)
  - [Maxident 6](https://www.g2.com/products/maxident-6/reviews)
  - [Open Dental](https://www.g2.com/products/open-dental/reviews)

## MaxAssist Features
**Information Flow**
- Patient Case Management
- Referrals Management
- Records Management

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Communications

**Patient Experience**
- Dashboards & Reporting
- Team Management
- Secure Communications
- Patient Experience Management

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration

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