--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 274 scale: '5' date_modified: '2026-08-03' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 274 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly. (27 reviews) - Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly. (19 reviews) - Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support. (14 reviews) - Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements. (13 reviews) - Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication. (12 reviews) - Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (11 reviews) - Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (11 reviews) - Patient Care (10 reviews) - Appointment Scheduling (8 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (8 reviews) **What users dislike:** - Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients. (7 reviews) - Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management. (4 reviews) - Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability. (4 reviews) - Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information. (3 reviews) - Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting. (2 reviews) - Connectivity Issues (2 reviews) - Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (2 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (2 reviews) - Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (2 reviews) - Users desire a **lack of customizable reminders** , limiting their ability to choose which notifications they receive. (2 reviews) ## MaxAssist Reviews ### 1. RecallMax is a great way to communicate with your patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Niki S. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about MaxAssist?** I love how you can text your patients. It is a quick easy way to relay a message and most people tend to respond to text message these days. **What do you dislike about MaxAssist?** I brainstormed with my team and we couldn't think of a thing we disliked about this system. Sounds crazy but it's true. **Recommendations to others considering MaxAssist:** I would recommend the text option - we have had a lot of success using this feature **What problems is MaxAssist solving and how is that benefiting you?** Organizing patients into groups of when they are due has been a benefit and it has helped us save time. ### 2. Great addition to our office communication with our patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **What do you like best about MaxAssist?** We are experiencing 30% more recall from our dormant list than before. A good ROI, especially for a growing office like mine. I would definitely recommend this program in any office. It's very easy to use and the feed back from our patients has been wonderful. **What do you dislike about MaxAssist?** It has only been only a month of using the system. We are still getting used to all the capabilities of the system. **Recommendations to others considering MaxAssist:** It is worth a try. There will be noticeable improvement of patients returning for treatment, especially if there is a lack of accountability in the existing office system of booking returning patients. **What problems is MaxAssist solving and how is that benefiting you?** They are making it easier for patients to text the office, book appointments online, and having a more efficient system of booking patients. Less missing appointments and more opportunities to establish repour with new patients. ### 3. We love RecallMax **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie S. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about MaxAssist?** The contact with the patients. Especially with the past couple of years. It is so easy to text and email everyone. Virtual waiting room is the best! **What do you dislike about MaxAssist?** Some of the lists are hard to keep track. Just need more training would help. Recall Max customer service is awesome, Very quick with answers. **What problems is MaxAssist solving and how is that benefiting you?** Filling schedule, not losing patients. Keep track of when everyone is due. Out booking hygiene appt. Keeping a record of outstanding treatment ### 4. Recall Max is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Dental O. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Recall Max keeps track of patients that have missed their appts, canceled their appt or are due. It is easy to contact patients. They have an amazing feature for short notice cancellations. You can send a text to patients who would like to come in sooner or see a specific provider. You select the patients from a list and they are alerted to an opening and have the choice to text or call to book the appt. We have booked 85 patients this year just from this feature alone. You can also send out a mass email to patients if you need to make an announcement (which was perfect during COVID). Their virual waiting room is a great asset to have. **What do you dislike about MaxAssist?** I wish that the communication that occurs in Recall Max can be placed in a spot in Tracker so we can see both. Not all communication gets transferred. **Recommendations to others considering MaxAssist:** RecallMax has helped us book approx 500 appt so far this year (It is early July), and yes, it keeps track. It also keeps track of users. You can see if your team has been making contact with patients and contacting them to book. **What problems is MaxAssist solving and how is that benefiting you?** We changed the surveys around a little. We have been maximizing all the benefits that RecallMax has. ### 5. Recall Max has been a great asset to my practice. Highly recommend Recall Max. **Rating:** 5.0/5.0 stars **Reviewed by:** Fred D. | Treatment Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Recall Max is great for confirming patients appointments before their appointment, up to 2 weeks before. I also enjoy the texting aid on Recall Max, it makes it so much easier for us to communictae with our patient base that doesn't have time to take a phone call. You can also email your patients through Recall, as well as keep a file of patients inforation. Recall is also great for keeping track of patients whom I have contacted in the past, how many times i ahve contacted them and all the different ways I ahve contacted them. It is a huge asset to see what works best for each individual patient, as no one is the same. **What do you dislike about MaxAssist?** There isn't really anything we do not like about Recall Max. The only thing that is a bit tricky is the lists, sometimes a patient is already booked in my scheduler but it doesnt reflect in my Recall list. Another thing is when you select Do Not Contact, those patients still remain in your Recall List. **Recommendations to others considering MaxAssist:** I highly recommend Recall Max, it is easy to use, the technical support team is excellent, and easy to communicate with when you have a question they are always there to answer your questions when you need them. The texting feature is excellent, and we can communicate with our patients and confirm their appointments. **What problems is MaxAssist solving and how is that benefiting you?** Confirming appointments, being able to track those who need appointments, texting feature, all around it has been great. ### 6. Integrates Well With AbelDent **Rating:** 5.0/5.0 stars **Reviewed by:** Dem C. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about MaxAssist?** It was a pretty simple and easy integration with our practice management software, Abeldent. There are also no frequent disconnects and syncing issues like we experienced with other competing products. The desktop client isn't super resource intensive either, so machines that do not have a lot of RAM can still run it decently. **What do you dislike about MaxAssist?** I would like to have more control over the email templates. It isn't a make-or-break type of thing since it is just an additional feature, and it isn't a dedicated service like something from Mailchimp. **Recommendations to others considering MaxAssist:** If you feel like your current practice management software doesn't give you the reports you want, or doesn't generate them easily, as I find with Abeldent. This is a great alternative. **What problems is MaxAssist solving and how is that benefiting you?** The biggest problem we're solving is reaching out to patients to confirm their appointments with them or to remind them of their upcoming appointment, so they can proceed accordingly with confirming it or rescheduling it. As well, RecallMax offers helpful reports to contact patients who still have outstanding treatment or did not book an appointment. This feature is a huge time saver, and everyone can see the reports to make it easy for our team to tackle the report collaboratively. ### 7. Rank it #1 **Rating:** 5.0/5.0 stars **Reviewed by:** Shawna R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** Automated recall. Patients are not getting missed. Keeps hygene full. **What do you dislike about MaxAssist?** Experiencing a few misses on the automated forms **What problems is MaxAssist solving and how is that benefiting you?** Appointments are confirmed and experiencing less missed appointments due to the reminders. ### 8. Thank you RecallMax! **Rating:** 5.0/5.0 stars **Reviewed by:** Linda F. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about MaxAssist?** The communication and follow-up tools are straightforward for our Business Administrators to work with to connect with our patients The ease of this software allows our team to be attentive and supportive to our clients in our Dental Office **What do you dislike about MaxAssist?** Nothing I can think of! Always trying to improve - great updates! **What problems is MaxAssist solving and how is that benefiting you?** RecallMax has been instrumental in our success before and through all the challenges of COVID! ### 9. Ideal program to support dental practice communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Integrates with and updates dental software. Pulls information from dental software to create easily managed lists. Text reminders/communication & Virtual Waiting Room Prompt support when needed. They are continually enhancing and adding to available features. **What do you dislike about MaxAssist?** Features more specific to our dental software. **What problems is MaxAssist solving and how is that benefiting you?** Time spent on reminders and screening has been decreased. Overdue/late lists are tended to more frequently as the lists are nicely organized and easily viewed. Mass commuunication via email always an option. Short Notice Lists - assist with recovering scchedule changes efficiently. ### 10. Works Amazing, Very Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica S. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about MaxAssist?** I love that you can communicate with patients directly from RecallMax; it makes filling the schedule much easier! I love the short notice and follow-up sections to help keep me organized! The feature where you can customize your own e-mail with pictures and text of your choosing is fantastic! I also love the different categories of patients that are past due to know which to contact when! **What do you dislike about MaxAssist?** I don't particularly like that it will pop up in the middle of doing work, but it does have a feature where you can decide if you want it on the left or right side of the screen, which has helped a little with the pop ups! **What problems is MaxAssist solving and how is that benefiting you?** It helps with filling the schedule when we have last-minute cancellations, which is great for the business! ### 11. RecallMax is a life saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Main O. | Treatment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** The efficiency of it and the quick responses from the help desk when needed. **What do you dislike about MaxAssist?** I wish I could send out text and email blasts to patients. **What problems is MaxAssist solving and how is that benefiting you?** I work remotely since COVID and currently the only admin staff. I need help with confirmations and scheduling. I like how organized the overdue patients are for easy access to send a quick message. ### 12. AMAZING SYSTEM! MAKE OUR LIVES SO MUCH EASIER **Rating:** 5.0/5.0 stars **Reviewed by:** Viviane P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about MaxAssist?** I love the features to confirm the appointments, I love how I can contact the patients via text. It's amazing to be able to send electronic forms to the patients. Also, I love the fact that everything we do at RECALLMAX is registered in my Dental Software, in my case cleardent. **What do you dislike about MaxAssist?** They should have a save the date feature for 30 days reminders **What problems is MaxAssist solving and how is that benefiting you?** Easy access to support ### 13. Game changer for recalls **Rating:** 5.0/5.0 stars **Reviewed by:** Chanelle R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about MaxAssist?** The seamlessness to work on recall lists during a busy day at the front desk. You can easily pause (drop a pin) and pick up where you left off quickly **What do you dislike about MaxAssist?** Some customizations are not available for how we use Cleardent due to how other Recall max users utilize their Cleardent. **What problems is MaxAssist solving and how is that benefiting you?** Ability to contact all due and unscheduled recall patients easily. ### 14. Recall Max is easy and very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Saman J. | Reception, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about MaxAssist?** Recall Max is fully integrated with AbelDent. Confirmations, covid-19 screenings, new patient forms, it saves us a ton of time. **What do you dislike about MaxAssist?** The only downside I've discovered so far is if a patient fails the covid-19 screening, we are not alerted. **Recommendations to others considering MaxAssist:** do it **What problems is MaxAssist solving and how is that benefiting you?** Recall max is improving our patient contacts, recalls and helping us keep our short notice list organized ### 15. Has some glitches from time to time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about MaxAssist?** blast emails and texts every month. Flexibility to send multiple texts and emails. **What do you dislike about MaxAssist?** Sometimes texts are sent incorrectly/ untimely. Texts msgs don't get sent on time. **What problems is MaxAssist solving and how is that benefiting you?** Dont have to call patients much, texts and emails do most of the work automatically every month. ### 16. One of the best Tools in the office **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about MaxAssist?** Texting pateint's quickly makes things so easy. Also love the virtual waiting room that was created for Covid **What do you dislike about MaxAssist?** The odd time the texting goes down, it would be nice if there was an alert letting us know **What problems is MaxAssist solving and how is that benefiting you?** We are prebooking recare's more often than we did before, as the dashboard keeps us very accountable. ### 17. Been using Recall Max for 4 years and Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | Dental Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** I love that our patients get their reminders through text and email and can confirm appointments as well. It has dropped our no-show rate significantly. I also like that we can communicate with our patients through text, as this is how most people communicate these days. We can also send new patient and other forms through links which is a fantastic new feature. The lists of overdue and short notice patients have allowed us to keep our chairs full. We send out newsletters now to our patient database which has a great communication tool. Recall Max is also very innovative. They are always listening to our suggestions, and new features are added all the time. Their support team is top notch! It has significantly streamlined the way we manage our patients and I would highly recommend this program to anyone! **What do you dislike about MaxAssist?** I don't particularly like that some of the forms go out directly after a patient has booked an appointment. I wish they would go out a day or two before as they are more likely to be thinking about their appointments as the date is nearing. There is no much to dislike about Recall Max. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max always helps us with our problems as we are able to keep our schedule full. ### 18. Amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Coral M. | RDA / Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about MaxAssist?** the convinence of the program, and how easy it is to navigate **What do you dislike about MaxAssist?** so far we have been happy with all aspects of the app they have done a great job meeting the needs of clients and office needs **What problems is MaxAssist solving and how is that benefiting you?** The booking has been much easier to manage. ### 19. Great program to help with efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya B. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2021 **What do you like best about MaxAssist?** I like the lists organized for you. I love the eye and that you can see who other people are looking at. Very helpful tool for saving you time I love the short notice list and all the options that you can add to each appointment. I like the simplicity and ease of access. I wish I had the option to give somone access to multiple gorup practices without calling in for you to connect them. **What do you dislike about MaxAssist?** I wish we had the control to customize our messages as frequently as wanted. I was there as a better way to connect pre meds alert form charts then having to check off each and every patient. I do not like the check out process at all. I feel it is useless and the only part of the the program that is a waste I find the missed appointments for restorative work are generally not always correct. I dont like that you text people the surveys. They always seem to get confused or upset when it comes by text. I dislike that we have 5 offices with you, and somehow are paying different prices at our different locations. I don't like the mass message feature to send out notices to everyone. It needs to be more simplistic **Recommendations to others considering MaxAssist:** For the most part you are very self sufficient once up and running with the program, so don't get discouraged when you realize the support staff doesn't always return your call. The program itself is very simplistic and easy to use. A great tool. Does show a lot of data. I love how it links to our main software **What problems is MaxAssist solving and how is that benefiting you?** We have increased hygiene and had a beter retention with this program. It is nice to be given direction with those that have requested appointment. Those are always quick easy to book appointments once Recall Max has conacted the patient for us. ### 20. Amazing recall system **Rating:** 5.0/5.0 stars **Reviewed by:** Gail D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about MaxAssist?** We like that patients receive and email or text or both reminding them of appointments. The best thing though is being able to have a conversation with patients via text. In our busy lives it is sometimes much quicker to communicate through texting. **What do you dislike about MaxAssist?** I cannot complain about anything. I think we probably under utilize the features. **What problems is MaxAssist solving and how is that benefiting you?** It has allowed up to create a very good cancellation list and has basically stopped our no shows. ### 21. Happy Customer for Recall Max. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about MaxAssist?** I like the easy to use tab along the side of my screen very helpful. **What do you dislike about MaxAssist?** I have no current concerns with Recall Max. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max is very helpful with constant communication with our patients and keeping them on task with their dental health through reminders and confirmation texts. Great way to send out newsletters. Captures the patients to make appointments that don't like the "actual person calling" reminder calls. ### 22. We love Recall max, so easy to use and has everything we need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about MaxAssist?** Texting feature, due to the fact that text responses come under the user's names, making it so easy to see when someone responds to you. Also how fast they respond to your needs and questions!! **What do you dislike about MaxAssist?** I do not dislike anything about Recall Max. The only thing I would love for them to add is to see any outgoing message that you sent, in case you forgot the patient's name, this way you could retrace your steps! **What problems is MaxAssist solving and how is that benefiting you?** N/A ### 23. Recallmax review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about MaxAssist?** Recallmax has a lot of added features other companies don't that assist in staying on top of the recall lists. **What do you dislike about MaxAssist?** There is very little about the program I do not like. **What problems is MaxAssist solving and how is that benefiting you?** Patients who have not been in for over 12 months are calling the office to book appointments because Recallmax has the ability to filter them out and send messages to them. ### 24. Satisfactory Review with Suggestions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about MaxAssist?** Easy to use, helps with recalls when my staff are too busy dealing with the extra hassle of COVID protocols, internal surveys are helpful. **What do you dislike about MaxAssist?** There is an option for using a reminder for premedication, but we need another one for "Please bring your appliance to your appointment." **What problems is MaxAssist solving and how is that benefiting you?** Helpful reminders for appointments to decrease missed appointments, and automated reminders for recalls so that at least some people get booked even when staff are busy ### 25. Wish I did this sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about MaxAssist?** Alleviates the work load of the admin staff and has brought back patients to the clinic that hasn't visited in a long time! **What do you dislike about MaxAssist?** No negatives so far. I only wish you could login under same username on multiple computers **Recommendations to others considering MaxAssist:** Better to do it right away! **What problems is MaxAssist solving and how is that benefiting you?** Confirming is more efficient. Messaging is more efficient. Scheduling recalls has improved drastically ### 26. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Brenda P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** Once you understand the program, it is a beneficial tool for our practice. **What do you dislike about MaxAssist?** -I didn't particularly like that the offered forms are at a charge, especially during covid. I.e., Pre-screen forms. -Also that if a patient is on short call and is available this Friday or the first Tuesday in August, we cannot pick only those dates; we have to choose a date range and then write a note to explain. **What problems is MaxAssist solving and how is that benefiting you?** Before Recall Max, each admin staff would have their own list of patients that want or need to get in instead having the collective list of patients available to call that all staff can work on collectively. We realized that through Recall Max, we could easily collect practice information from month to month and monitor the practice's growth. ### 27. Glad I made the switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about MaxAssist?** I love that RecallMax can take all our patients and divide them into lists making it easy to get through. Being able to text with our patients is also a huge bonus! **What do you dislike about MaxAssist?** With the new booking system it doesn't take into account that every new patient gets booked for different times (atleast our office does). Some patients take more or less based on past history so it doesn't take that into account. It's not really a big deal to us anyway. **Recommendations to others considering MaxAssist:** Get it, you won't be dissapointed. Easiest software I have used in a long time. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax is helping us save time and money on getting paitents booked! Less time printing out lists and doing audits. Saved us money on ink/paper and staff time is used more efficiently. ### 28. Operations manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about MaxAssist?** Abel to control recalls that are missed. Communicates with software **What do you dislike about MaxAssist?** Limited ways to communicate with patients for screening **What problems is MaxAssist solving and how is that benefiting you?** Patients like the flexibility to be able to speak with teceptionist ### 29. Texting is the new wave !! **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine R. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about MaxAssist?** How quick I able to get response from the patients which is very helpful when it comes to making and rescheduling appointments. **What do you dislike about MaxAssist?** I wish the text and emoji features were up to date on this program. **What problems is MaxAssist solving and how is that benefiting you?** We have been able to communicate with more patients just by texting on the phone; patients can text us while there at work or at home on the couch . We have been able to get them in quicker to see us. ### 30. Easy to connect with patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about MaxAssist?** The ability to have the various lists and how easy it is to connect with patients **What do you dislike about MaxAssist?** You can't have more than one window open to text two people without it disappearing **What problems is MaxAssist solving and how is that benefiting you?** Being able to quickly fill short notice cancellations ### 31. Easy Peasy! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** I like the texting system, as most patients now would prefer text with living a busy life, not everyone can take a call, and it's so much easier to reply to a text than to go into your voicemail and call back saving time! I also like the reminders it offers saving lots of time for us to confirm patients, it also helps them not forget as it gives a few reminders, especially the ones who have pre book-6months-year-out. **What do you dislike about MaxAssist?** I dislike that once a patient is completed on one list they go directly to another list, I will not contact them again and somtimes working with more then one person they may be contacted numerous times and if not it's a lot of extra work over time to be taking them off numerous lists ones, it also makes your lists look bad. I think this needs to be fixed. Also the unschedled treatment list goes the day after seeing the patient. I am not contacting the patient a day after to book outstanding treatment when they are aware. 4 weeks after I think is justifiable. **What problems is MaxAssist solving and how is that benefiting you?** Better communications with patients via text. Follow-up list helps us stay on track with estimates or payments, etc. Keeping on track of outstadning tx, I love how it gives us a score, it gives us something to work on! I said no to using my name as this is no Connie- she has been taken off Fireside Dental years ago, my name is Amber and yes you can use my review if you like using my name! ### 32. Dental Office Recall System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about MaxAssist?** Recall Max makes it so easy to communicate with patients. We can also customize emails and texts to send out for marketing. So easy to call in to the Recall Max help center. **What do you dislike about MaxAssist?** Not really much to dislike about Recall Max **What problems is MaxAssist solving and how is that benefiting you?** We can free up time for the front reception to do other tasks with the schedule confirmation being done by Recall Max. One of the benefits is that we can market to our patients efficiently through the system. ### 33. Excellent Re-care System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about MaxAssist?** The system is easy to use, interactive & at a glance, you can see all patient information. **What do you dislike about MaxAssist?** I wouldn't say I dislike it - but I would like a more robust back-end reporting system. To have the ability to customize the reports, pull in the data as it applies to our clinic would be excellent. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max allows us to keep up to date on our HYGIENE appts; this system plays a huge role in how we book our patients, contact short notice appointments. For TX we are able to see how many calls are made for treatment, and what has been booked for planning. ### 34. Easy to use, great help in organizing contacts for your office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about MaxAssist?** RecallMax is a very helpful system that was easy to learn and use, and helps keep everything organized. **What do you dislike about MaxAssist?** The only thing I dislike is that if a patient is scheduled but there is nothing billed (i.e. a no charge appointment) they show up as a missed appointment. **What problems is MaxAssist solving and how is that benefiting you?** It keeps all of my contact lists organized and up to date. I find that the office is no longer missing recall appointment due dates due to the lists! ### 35. Works like a dream! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about MaxAssist?** I absolutely love the short notice feature it makes filling openings in my schedule a breeze. **What do you dislike about MaxAssist?** I don't like the way it pops up when my mouse is near it. It covers my screen and can be inconvenient. **What problems is MaxAssist solving and how is that benefiting you?** RecallMax has taken over the bulk of my phone calls and my staff are free to follow up on other work. My schedule has never been so full! ### 36. Reach more patients in a shorter time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about MaxAssist?** They have an amazing way to keep your follow up list organized. Fill short notice openings quickly with a click of a few buttons. **What do you dislike about MaxAssist?** The text number that shows up for patients isn't the office number. No ability to send or receive photos. **What problems is MaxAssist solving and how is that benefiting you?** Openings in the schedule get filled much faster. It is perfect at allowing the office to send out mass announcements for specific days and times. ### 37. Amazing Software addition! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about MaxAssist?** Our recall process is far more manageable now. The inclusion of an unscheduled treatment module has always had a significant impact on our schedule. The development of the virtual waiting room has allowed us to adhere to social distancing guidelines and public health requirements with ease. **What do you dislike about MaxAssist?** We have yet to notice any downsides with Recall Max. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max was essential to helping our clinic adapt to the public health requirements during Covid-19. Our schedule has also been more thoroughly booked since the addition of recall max. ### 38. Happy with services **Rating:** 5.0/5.0 stars **Reviewed by:** Tarri S. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about MaxAssist?** Integration into software and ease of use. **What do you dislike about MaxAssist?** Location options of the on-screen tab. It often comes up in error when hovering or using other programs **What problems is MaxAssist solving and how is that benefiting you?** THe biggest solution offered is the recall program and the ease to which recalls are made and hygiene is filled. ### 39. Game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** Recall Max has been a game-changer in our offices! Our Recall lists are much easier to manage and the confirmations and two-way text chatting have really helped with short notice cancellations. It integrates with all our PMS softwares as well and the training was very well done! **What do you dislike about MaxAssist?** We wish it was fully functional in French. **What problems is MaxAssist solving and how is that benefiting you?** We have been able to capture unscheduled treatment, fill our short notice cancellation spots and easily manage our recall lists. ### 40. Great organized system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** sends out timely reminders and helpful reminders to follow up on patient files **What do you dislike about MaxAssist?** the patient letters are not word compatible and we cannot copy and paste **Recommendations to others considering MaxAssist:** Highly recommend recall max if anyone is looking to integrate their recall system in a busy practice. It is efficient and helpful to keep up to date with patients appointments in a timely matter. **What problems is MaxAssist solving and how is that benefiting you?** continuing care on patient file if not updated are caught easily ### 41. We love that it writes back to our Dentrix software! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie F. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about MaxAssist?** That not only does the software write back notes into our office journal of patient charts, but when patients confirm, it updates in Dentrix for us! **What do you dislike about MaxAssist?** Not really any that come to mind at the moment! **What problems is MaxAssist solving and how is that benefiting you?** It frees up time for my employee to take care of other things while communicating with patients via text. ### 42. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about MaxAssist?** Text chat and Patient lists for due and unscheduled **What do you dislike about MaxAssist?** Not so much a dislike, but it would be nice to have C to confirm instead of a different number each time. **What problems is MaxAssist solving and how is that benefiting you?** We can keep up with the due and unscheduled patients. ### 43. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about MaxAssist?** Great reminder system, and super convenient to contact/communicate with patients! **What do you dislike about MaxAssist?** There is not much to dislike about Recallmax **What problems is MaxAssist solving and how is that benefiting you?** Confirming appointments, also having an online covid screening questionnaire, very easy to have patients fill out and send back. Having an automated system is fantastic! ### 44. RecallMax has been life changing for our admin team, and patient communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Emily B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about MaxAssist?** Hygiene lists are very user-friendly and very accurate. **What do you dislike about MaxAssist?** I wish the outstanding treatment list was more accurate. We can't seem to figure out why some patients on that particular list. I also cannot get recall max to connect on one specific computer which is a pain at times. **Recommendations to others considering MaxAssist:** Do it! For us, it was worth it in the FIRST DAY. **What problems is MaxAssist solving and how is that benefiting you?** Full hygiene schedule, less cancellations. ### 45. Bliss Dental South Midland **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about MaxAssist?** I really enjoy the convenience of being able to send text to our established patients :) As well as when entering notes into Recallmax it all transfers into our Dentrix software. **What do you dislike about MaxAssist?** I dis like the fact that it pops up so much it stops my typing while it is open in the background. **What problems is MaxAssist solving and how is that benefiting you?** Solving I am able to reach patients that do not answer their phone. ### 46. They are very quick & efficient at returning all my calls when I have a query **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** That they do the work for me, it saves me calling thousands of patients & now I can even send text messages to my patient which I love **What do you dislike about MaxAssist?** I have nothing negative to report at this time **Recommendations to others considering MaxAssist:** This product is very user friendly & has many great tools to make my job easier when contacting patients **What problems is MaxAssist solving and how is that benefiting you?** I have no problem at the moment ### 47. Very satisfied with RecallMax **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** We love that the recall calling system is split into different categories based on how long it has been since our patients have been in; it helps us focus on areas that we are more likely to see increased production. We also loved the virtual waiting room during the covid pandemic. **What do you dislike about MaxAssist?** Sometimes the system does not update quickly enough with changes we are making in Dentrix. **What problems is MaxAssist solving and how is that benefiting you?** We are not having many problems at all. We really enjoy the added feature of being able to send patient forms directly to them and have them transfer directly into the patient's file. ### 48. The best of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about MaxAssist?** The software is already amazing but hiw it works you can feel the care to help **What do you dislike about MaxAssist?** i dont have any problem or dislike about the software... oh i wish there's an otion to take a selfie for patient record **Recommendations to others considering MaxAssist:** Try it you will not regret it **What problems is MaxAssist solving and how is that benefiting you?** all of our communications with our patient, tracking of what we did and more ### 49. Absolute Necessity for DSO's **Rating:** 5.0/5.0 stars **Reviewed by:** Wade H. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about MaxAssist?** RecallMax provides immediate return right out of the gate - facilitating recall patient communication and flow in an organized manner - sorted by opportunity. **What do you dislike about MaxAssist?** Getting the most out of Recall Max does require training and dedication - but the return is worth it. **Recommendations to others considering MaxAssist:** Don't hesitate - this platform will provide immediate return when utilized properly. **What problems is MaxAssist solving and how is that benefiting you?** Recall Max helps facilitate recall base growth. ### 50. Excellent Service and Comprehensive Training! **Rating:** 4.5/5.0 stars **Reviewed by:** Steve H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about MaxAssist?** Engages all the staff to improve the practice schedule. **What do you dislike about MaxAssist?** It is costly to use, and online booking would be a great addition. **Recommendations to others considering MaxAssist:** This patient communication software will actually deliver what it promises. It fully syncs with our practice management software and does a deep dive into the numbers to provide valuable analytics to increase practice efficiency and profitability. **What problems is MaxAssist solving and how is that benefiting you?** Improving patient reminders ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A37%3A54+-0500&secure%5Bsession_id%5D=f11b1a90-cbdb-4e5a-b5e6-9bbbf3bab6ea&secure%5Btoken%5D=d6026f7dddc70662ab27b285c3c63d97fb04339eb1dfa492557ef0c178df2914&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Mango Voice](https://www.g2.com/products/mango-voice/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews)