--- title: MaxAssist Reviews meta_title: 'MaxAssist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 285 reviews by the users' company size, role or industry to find out how MaxAssist works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 285 scale: '5' date_modified: '2026-08-12' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # MaxAssist Reviews **Vendor:** MaxAssist **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.7/5.0 **Total Reviews:** 285 ## About MaxAssist MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. ## MaxAssist Pros & Cons **What users like:** - Users find MaxAssist incredibly **easy to use** , streamlining patient contact and simplifying appointment management effortlessly. (27 reviews) - Users value the **effective patient communication** features of MaxAssist, enhancing engagement and retention effortlessly. (19 reviews) - Users highly value the **setup ease** of MaxAssist, appreciating its intuitive design and responsive customer support. (14 reviews) - Users value the **time-saving features** of MaxAssist, enabling efficient communication and reduced phone call requirements. (13 reviews) - Users find the **easy setup** of MaxAssist highly beneficial, enabling seamless integration and efficient communication. (12 reviews) - Users highlight the **effective communication** with patients via text, finding it convenient and user-friendly. (11 reviews) - Users commend the **prompt customer support** of MaxAssist, enhancing their overall efficiency and satisfaction with the product. (11 reviews) - Patient Care (10 reviews) - Appointment Scheduling (8 reviews) - Users find the **reminder system invaluable** , enhancing efficiency and significantly reducing missed appointments. (8 reviews) **What users dislike:** - Users often face **messaging issues** with MaxAssist, such as automatic reminders and unwanted text distribution to all patients. (7 reviews) - Users are frustrated by the **limited features** of MaxAssist, particularly regarding scheduling and appointment management. (4 reviews) - Users find the **system navigation confusing** , with unclear notes and difficulties during follow-ups affecting usability. (4 reviews) - Users find **software limitations** in MaxAssist, particularly with confusing notes and difficulties in accessing essential information. (3 reviews) - Users find the **complex navigation** in MaxAssist frustrating, preferring quicker access to information and simpler formatting. (2 reviews) - Connectivity Issues (2 reviews) - Users find the **high cost** of MaxAssist surprising compared to existing built-in programs like Tracker. (2 reviews) - Users find **integration issues** frustrating, as AI features are costly and disrupt the workflow across platforms. (2 reviews) - Users express frustration with the **limited customization** options in MaxAssist, impacting their efficiency and workflow. (2 reviews) - Users desire a **lack of customizable reminders** , limiting their ability to choose which notifications they receive. (2 reviews) ## MaxAssist Reviews ### 1. Helpful for Hygiene Recall, but Max Assist Lists Feel Repetitive and Inaccurate **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about MaxAssist?** helps for recall - booking hygiene appointments **What do you dislike about MaxAssist?** Max Assist keeps repeating the same patient, even when they’ve already been contacted within the same month. It also isn’t very accurate, because it continues to keep a patient on the list even though they’re already booked in the appointment schedule. **What problems is MaxAssist solving and how is that benefiting you?** none **Official Response from Maria Grateron:** > Thank you for your feedback. We're glad MaxAssist has been helpful for hygiene recall. We're sorry to hear about the issues you've experienced, and we take your feedback seriously, as it isn't the typical experience. Please get in touch with us directly so our support team can review this with you and help resolve it. ### 2. Recall Max is a great tool to free up time for our administrators **Rating:** 3.0/5.0 stars **Reviewed by:** Vanessa O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about MaxAssist?** We like the appointment confirmations and reminders that are sent to patients due for Hygiene **What do you dislike about MaxAssist?** All of the add ons like reputation max, two way texting, digital forms (unlimited) , making changes etc are billed in addition to the monthly charge when competitior software options include all of these things and for a lower monthly fee. **What problems is MaxAssist solving and how is that benefiting you?** Saves us some time for appointment confirmations but a lot of patients do not respond ### 3. Pros and cons list **Rating:** 3.0/5.0 stars **Reviewed by:** Scott T. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about MaxAssist?** I love how we can mark specific times that the patient needs on certain days. **What do you dislike about MaxAssist?** I dislike that it isn't integrated with our system fully. We have to go in and delete patients from the list often. It also sends patients who have scheduled messages, sometimes stating that they haven't been in for an appointment when they have. **What problems is MaxAssist solving and how is that benefiting you?** It really helps to confirm appointments and to fill our schedule. ### 4. Greed **Rating:** 3.0/5.0 stars **Reviewed by:** Paul E. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about MaxAssist?** The basic features are good. Basic help is good. **What do you dislike about MaxAssist?** For the price we pay, I expect way more service. The cost of Dentrix is less than RecallMax. They seem greedy because I asked for basic info on who was contacted this week, and they gave me a broken record response of "You can pay for us to generate the information.". Next, I am disappointed we can not have the name of our practice on the text. Finally, they still over a year have not changed the name of the contact information sent to me in the email asking me to do a review. It has the name of the old office manager. One last thing, I am disappointed with this review process because RecallMax works in Dental, it is not even in your drop down for a selection. Who double checked that? **Recommendations to others considering MaxAssist:** Their basic product is good. I wouldn't say great. Pricing is quite high for the customer service level. Other software companies are excited to provide extra services in their package. RecallMax does not do that. **What problems is MaxAssist solving and how is that benefiting you?** Contacting patients for their recall and hygiene appointments is good but, we get people saying the text looks like spam. I wouldn't say that they "increase our business performance", I would say, Dentrix has deficiencies which RecallMax fulfills. **Official Response from Jeff Barsotti:** > Hi Paul, thank you for leaving your thoughts regarding RecallMax. I am the Vice President of Sales and Operations and would welcome you to reach out to me directly at jeff.barsotti@recallmax.com. We are very committed to our customer service and I'd like to better understand your concerns as much of what is written here is surprising to me. We certainly don't want you to feel as though you are working with a greedy company. I look forward to hearing from you. Jeff ### 5. Online booking features lacking. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about MaxAssist?** Integration with Dentrix was useful in pulling up patient data. **What do you dislike about MaxAssist?** Lack of online booking features on par with competitors. **What problems is MaxAssist solving and how is that benefiting you?** Patient short lists and recalls. ### 6. A good software but could use some improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Veronic D. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about MaxAssist?** That all texts and emails are sent out automatically **What do you dislike about MaxAssist?** That dentist treatments are not well set up in the software and are not accurate. Also, there's no way to reply to the survey **What problems is MaxAssist solving and how is that benefiting you?** It cuts down on our confirmation calls in the morning ## MaxAssist Discussions - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment - [View MaxAssist pricing details and edition comparison](https://www.g2.com/products/maxassist/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A15%3A15+-0500&secure%5Bsession_id%5D=736a1fcd-b06e-4f49-a36d-c574a529db87&secure%5Btoken%5D=c35442a26f4d837d5423c13013c68c39d438f20559d8316a2ef2e43ec895f2c8&format=llm_user) ## MaxAssist Integrations - [ABELDent](https://www.g2.com/products/abeldent/reviews) - [ClearDent](https://www.g2.com/products/cleardent/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [LiveDDM](https://www.g2.com/products/liveddm/reviews) - [Mango Voice](https://www.g2.com/products/mango-voice/reviews) - [Maxident 6](https://www.g2.com/products/maxident-6/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) ## MaxAssist Features **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top MaxAssist Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 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