Loopio Reviews & Product Details

In a world of Slack threads, email chains, and forgotten meetings, Loopio allows our team to keep important information centralized for ease of use. When you need to answer questions quickly, Loopio allows you to do so.

Our customer success manager has always been responsive and we feel like our business is valued. Thanks to Loopio for keeping us in the family! Review collected by and hosted on G2.com.

Nothing. You need to get a lot of stakeholders involved if you have a lot of SMEs but that is just a matter of setting expectations internally and getting everyone bought in. Review collected by and hosted on G2.com.

Loopio is an intuitive RFP platform with an extremely responsive customer service team. They are early in their life cycle, meaning customer feedback is important and acted upon quickly. Review collected by and hosted on G2.com.

Loopio could use some help with some formatting issues, especially when it comes to tables. Additionally, the product could be helped by the addition of more merge fields. Lastly, it would be helpful to have a better review process for our compliance team (i.e., assign documents as opposed to individual questions). Review collected by and hosted on G2.com.

Building our internal knowledge base, time and efficiency gains, easy collaboration. Great customer success/support (monthly partnership reviews). Frequent product enhancements free of charge. Review collected by and hosted on G2.com.

Support is not based in Europe - time lag between entering a case and respons. But so far, response is still the same day. Review collected by and hosted on G2.com.

Loopio helps my team not only to save time by filling out long safety questionnaires, but also to provide more concise responses, since they have all been taken out of the same library. Instead of keeping a table of predetermined answers to the questions, Loopio is doing a great job of matching keywords with the right question / answer pairing. Without Loopio, my group will invest 2-4 times on one questionnaire and we can't simply spend that much time on one questionnaire. Review collected by and hosted on G2.com.

Loopio doesn't have many downsides to use, but I'll admit that it is an awful job to organize / upgrade a library. Loopio is the best way to provide insight into the responses we use most often to assess whether or not we need more answers. Nonetheless, a person still has a lot to ride to keep an up-to-date library and seems to be an unending task. Review collected by and hosted on G2.com.

Easy to use

Quickly search info for proposals Review collected by and hosted on G2.com.

Filtering can be weird

Sometimes it includes or excludes items and I'm not sure why Review collected by and hosted on G2.com.

I like that Loopio allows you to assign tasks and questions to colleagues easily. If you are in different offices, time zones, etc, you don't need to worry about scheduling a call or meeting to get the answers that you need - SMEs can answer on their own time. Having the ability to use an in-house Loopio Champion to change account access and permissions makes thing very easy on our end, as we don't need to log a support ticket with Loopio to make these changes. The real differentiation comes in the form of our account manager. He is focused on our success, and frequently reaches out to set up meetings, whether for regular check-ins, or to explain new or currently unused functionality to our team. Review collected by and hosted on G2.com.

For larger RFPs, the system can be slow to load new pages or respond, at times. This can occasionally lead to losing your place on a page if you scroll while it is loading, which can be frustrating if you are not sure where you left off, or if the project was just assigned to you. I stress that this happens rarely, but did think it was worth mentioning here. Review collected by and hosted on G2.com.

I like the way Loopio organizes the information and specially the search capabilities of the platform. Also, being able to mark questions/answers for review at a specific time helps you keep the information updated and useful, as opposed to other solutions where information is uploaded once but never reviewed. Review collected by and hosted on G2.com.

Updating some items in bulk could be improved, at the time I used the platform I had to rely on Loopio support to do it for me and some bulk changes couldn’t be done. We had to export them, modify them offline and the upload as new. Review collected by and hosted on G2.com.

My past includes extensive use of PMAPS and Qvidian, affording me the ability to make a comprehensive assessment of Loopio. Without hesitation I can say the ease of data entry and retrieval Loopio provides is far superior to their competition. My team has drastically reduced the time we spend maintaining our database. Moving responses across SMEs and departments has never been easier! Loopio has taught us how to refine our entires and "close loop", seamlessly entering new responses and updates back into the tool. If your time is valuable and improving workflow is one of your targets, Loopio is your best choice! Review collected by and hosted on G2.com.

None to date. What's great about Loopio is how they hear our questions and concerns, and they even invite us to participate in round table discussions with their developers, ultimately resulting in releases to accommodate functionality requests. Loopio far exceeds our needs, but when a new need arises, the team at Loopio is always waiting to listen and take action. Review collected by and hosted on G2.com.

Loopio gives my team the ability to not only save time when it comes to filling out lengthy security questionnaires, but also allows for more consistent answers as they are all pulled from the same library. Instead of keeping a spreadsheet with canned answers to questions, Loopio does a great job of matching keywords to the right question/answer pairing i need to answer the question. Without Loopio, my team would spend 2-4x as long on a single questionnaire and we simply can not be spending that much time on a single questionnaire. We love Loopio in our organisation and simply could not be without it. Review collected by and hosted on G2.com.

There aren't many downsides to using Loopio, but I will say that organizing/updating a library is a daunting task. Loopio does it's best to provide input into the answers being used most frequently, which we use to determine whether we need an answer anymore or not. However, there is still a lot that rides on an individual to maintain an up to date library and seems to be a never ending project. Review collected by and hosted on G2.com.

The best aspects about using Loopio are as follows:

*Intuitive - Little onboarding required, may be up and running in as little as 90 minutes.

*Support - Stellar support! Loopio provides a dedicated Customer Success Manager throughout the entire engagement. Loopio also provides timely 24/7 support. Your issue will never be unanswered.

*Cost - Very affordable. Loopio thinks out of the box when necessary to provide aggressive pricing.

*Enhancements - If you want a dynamic solution with continual enhancements Loopio is for you. Support team listens intently to customer needs and creates valuable enhancements. It's exciting to see your suggestion as an added feature to the next release! Review collected by and hosted on G2.com.

Sometimes there are limitations in the usage of more complex spreadsheets. The good news is Loopio continually creates customer voiced enhancements when possible to alleviate painpoints. Review collected by and hosted on G2.com.