I like the customer service and support, as well as the library features. Our CSM always helps us identify ways we can become more mature in our processes.

the search function and filtering. Also the project library

I use Loopio to develop answers for technical portions of government proposal responses, and I like how it lets us save time by quickly accessing a library of curated content. The new AI features further reduce the time it takes to get answers, and I find it really helpful that Loopio indicates if content is AI-composed and provides citations. This is especially useful when asked where a bit of content came from. Importing the project outline, which breaks down the solicitation into required response sections, is another feature I appreciate. Although I wasn't part of the initial setup, I believe it was straightforward given that Loopio's support is good.