--- title: LogMeIn Rescue Reviews meta\_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 209 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews & Product Details Visit Website LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. * * * Product Website LogMeIn Rescue Seller [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) Discussions [LogMeIn Rescue Community](https://www.g2.com/products/logmein-rescue/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tom Jarus Show More ## Pricing Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) ## LogMeIn Rescue Integrations (11) What do users say about integrations? Verified by LogMeIn Rescue [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agiloft Contract Management Suite ](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HappyFox Help Desk ](https://www.g2.com/products/happyfox-help-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Yogesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yogesh P.") YP Yogesh P. Desktop Support Engineer Enterprise (\> 1000 emp.) 3/25/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "LogMeIn review based on my experience" 4.5/5 What do you like best about LogMeIn Rescue? LogMeIn app is very easy to handle. New user can easily use the tool to take remote in the front machine. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The remote controls from machine get loss sometimes when the administrator account login is required. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Lots of time I have took remote from LogMeIn tool to solve multiple software installation issue. And LogMeIn tool UI and process to generate remote session is secure and easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Riya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riya K.") RK Riya K. Associate Consultant - Sales and Marketing Mid-Market (51-1000 emp.) 11/5/2020 "LMI tool is the best remote support tool in the market. Period!" 5/5 What do you like best about LogMeIn Rescue? The best is the option to take a private session to access the other devices of the customers. It helps us sort out problems for the customer on two devices at the same time. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Connectivity issues can some time become an issue as the web chat interface on the customer's laptop gets slow at times. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? We solve basically tech related issues with a software, the customers using the software have issues regarding installation and performance. Some issues are crash related as well. The benefit is the ability to take remote access to understand the customer's problem better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vikrant K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikrant K.") VK Vikrant K. Senior Administrator Enterprise (\> 1000 emp.) 3/23/2021 "Good Tool to connect remotely and administrator system" 5/5 What do you like best about LogMeIn Rescue? Services are built in package very light Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Disconnecting of rescue session multiple time Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? multiple problems resolution support on time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rameez L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rameez L.") RL Rameez L. Technical Support Engineer Enterprise (\> 1000 emp.) 3/19/2021 "This application is very helpful" 5/5 What do you like best about LogMeIn Rescue? While taking remote session, screen is clear and also help to transfer data and softwares Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? everything is fine , I am recommending this application to everyone. Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: Yes Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Helped costumers to resolve VPN, Outlook and other application related issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 3/23/2021 "Amazing" 5/5 What do you like best about LogMeIn Rescue? Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Nothing is there to dislike about LogMeIn rescue Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Micheal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Micheal S.") MS Micheal S. System Administrator Enterprise (\> 1000 emp.) 8/16/2019 "LogMeIn Review" 2/5 What do you like best about LogMeIn Rescue? Convenient for connecting to remote host for troubleshooting when a full version of LogMeIn is not present on the host computer. It can be deployed to a remote via several different methods including direct download and email links. Low host system requirements. One very useful feature is the ability to move files to the remote computer. Using Rescue does allow you to save on full licensing by not having to maintain a license for computers that are not regularly remote accessed. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do not understand the difference with downloading and running the program. While useful, the file moving capability is usually very slow when compared with a proper LogMeIn install. Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: Good system, do recommend Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? User settings, printers, email issues, network issues. Pretty much anything IT support related that needs to be done on user systems. Users are spread nationally and this prevents the need for separate IT teams to be co-located. My main use of Rescue though it to install LogMeIn control panel onto the host computer so I can then use that to continue troubleshooting their issues. Have been able to reduce the number of LogMeIn licenses we maintain as we can use them in more of an "on-demand" manner with Rescue. Review collected by and hosted on G2.com. Show More 7/28/2020 Validated ReviewerIncentivizedSource: Seller invite SB Serena B. Business Manager Small-Business (50 or fewer emp.) 3/25/2021 "LogMeIn is reliable." 4.5/5 What do you like best about LogMeIn Rescue? It allows our IT team to troubleshoot IT issues safely. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? It is worth all the positives we can provide. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? IT team is using it for troubleshooting issues for our employees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ashrifunnisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashrifunnisa S.") AS Ashrifunnisa S. Technical Support Engineer Small-Business (50 or fewer emp.) 3/25/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Insightful" 5/5 What do you like best about LogMeIn Rescue? Quality of service and sophisticated support Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Cost of the service and not having a free trial Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Solving issues on systems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite JH Jon H. Systems Administrator Small-Business (50 or fewer emp.) 7/9/2020 "Quick and Painless Remote Control" 5/5 What do you like best about LogMeIn Rescue? I like the ability to quickly access an end-users computer to assist with fixing there problems. I also, like how quickly technicians can collaborate inside of LogMeIn Rescue. This really makes it easy to fix a problem without having to bother the end user later with another session after getting help from a higher Tier Help-desk. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? There is really nothing that I don't like about LogMeIn Rescue. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? I use this mainly for internal help-desk tickets from internal employees. This has been really helpful during COVID-19 since we have been working remotely with end-users all over the place. It has made troubleshooting so much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC Verified User in Computer Hardware Small-Business (50 or fewer emp.) 3/26/2021 "Logmein one of the best remote support tool" 4.5/5 What do you like best about LogMeIn Rescue? This tool is easy to handle internal and external remote control. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? At times is bit slow in responding and the client is little show after the agent restarted. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Resolving desktop problems related to different support issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about LogMeIn Rescue? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LogMeIn Rescue ](https://www.g2.com/products/logmein-rescue/discussions/new) GU Guest User What is Rescue used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rescue-used-for) ![Ranee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranee S.") RS Ranee Shaw • Last activity over 6 years ago What version of Mac OS is preferred for remote connections? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) [ View all Discussions ](https://www.g2.com/products/logmein-rescue/discuss) ## Pricing Options Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us ### Remote Device Support $109.00 1 technician [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) LogMeIn Rescue Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,149) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") LogMeIn Resolve 4.3/5(469) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,102) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-logmein-rescue) ##### ##### LogMeIn Rescue Features Platform Reporting Activity Dashboard Cross-Platform Access Ticket and Case Management Workflow Attachments/Screencasts Communication Channels Customer Portal Live Chat Support Administration Usage Information Diagnostics Session Recording [ View More Features ](https://www.g2.com/products/logmein-rescue/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,149) ](https://www.g2.com/products/teamviewer/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(717) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/logmein-rescue/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Service Desk](https://www.g2.com/categories/service-desk)[Co-Browsing](https://www.g2.com/categories/co-browsing)[Remote Video Support](https://www.g2.com/categories/remote-video-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption)[What enterprise load balancing platforms have the best support for zero-downtime deployments so engineering teams can push updates without customer-facing interruptions?](https://www.g2.com/discussions/what-enterprise-load-balancing-platforms-have-the-best-support-for-zero-downtime-deployments-so-engineering-teams-can-push-updates-without-customer-facing-interruptions)[Best voice transcription software for business meetings](https://www.g2.com/discussions/best-voice-transcription-software-for-business-meetings) [What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Pros and Cons Details](https://www.g2.com/products/logmein-rescue/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)