--- title: LogMeIn Rescue Reviews meta\_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 209 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews & Product Details Visit Website LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. * * * Product Website LogMeIn Rescue Seller [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) Discussions [LogMeIn Rescue Community](https://www.g2.com/products/logmein-rescue/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tom Jarus Show More ## Pricing Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) ## LogMeIn Rescue Integrations (11) What do users say about integrations? Verified by LogMeIn Rescue [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agiloft Contract Management Suite ](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HappyFox Help Desk ](https://www.g2.com/products/happyfox-help-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More RE ronald e. Small-Business (50 or fewer emp.) 5/10/2024 "Great" 5/5 What do you like best about LogMeIn Rescue? Remote sessions to make it easier for techncian to assit user Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? not being able to control every aspect of the user computer without elevating Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? now users are able to work from home and get help with technical problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/14/2024 "The convenience of logmein" 4.5/5 What do you like best about LogMeIn Rescue? This is a very useful platform for me as an IT professional to provide the remote support for my end users, very seamless indeed. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Would be great if we can integrate ysibg sso for secure access, without having to remember a separate login. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It provides you with the ability to take control of the remote end user laptop, thus the ease in assisting with the issue or even provide the necessary training. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-9651978/official_response/edit) We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, we’re so glad to hear that you had a great experience with Rescue. 5/15/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/9/2024 "We depend on it" 4.5/5 What do you like best about LogMeIn Rescue? dependable and ever present - remote log in never looked so easy - and ever improving and receptive to suggestions Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? some times the desktop widget is a bit figitty and there is nothing more concerning than a fidgetty widget Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? we need to see exaxctly what our customer is seeing and this then control it all - I love taking control Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Consumer Advocate Small-Business (50 or fewer emp.) 8/22/2023 "Rescue Lives Up To Their Name!!!" 5/5 What do you like best about LogMeIn Rescue? I think the biggest benefit to using Rescue is how simple it was for my company to adapt to using it. It provided an immense help to our staff, and in turn made for a positive customer experience in the end. The ability to connect remotely to our customers when they need help made this without a doubt our main go-to tool. Plus, it goes without saying it was very user-friendly as well. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The only main issue we had with it, and it caused us to address our hardware as a staff was the compatibility issue. A lot of employees used android, and some used IOS. I felt, and a lot of staff felt they got a different experience depending on which one they used. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It solved one main problem and that was the lack of ability to easily connect with our clients. I feel that Rescue did just that. It rescued us from a place where we were unsure if we could help to the best of our abilities, and made it so easy to do so. It is benefitting us through all of the positive feedback our clients have given us, coupled with a positive response from our people in the office and working remotely! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![bindu s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "bindu s.") BS bindu s. junior cloud engineer Information Technology and Services Small-Business (50 or fewer emp.) 5/7/2024 "It was a good and smooth experience to try this" 4.5/5 What do you like best about LogMeIn Rescue? remotely controlling a computer from a different location using an Internet connection. LogMeIn Pro provides easy remote computer access to our desktop and all its apps, files, and information - as if we are sitting in front of it. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Nothing much as much as of now because i felt it satisfactory Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Easy acces with filtrtation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashley P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley P.") AP Ashley P. Director Of Operations Small-Business (50 or fewer emp.) 8/25/2023 "GoTo for Rescue" 4/5 What do you like best about LogMeIn Rescue? Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue is fast: No delays or wasted time to initiate a support session. You can get someone to login right away and get answers to what is wrong or not working. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I don't have much that I dislike other than the price per se. I do know that they offer a free trial and that way you get to see what it is about and how it many be able to help you. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? At times my computers tend to not work and they are freezing and that is the reason that I am able to call in and get somone to work on my computer right away, not wait for a call back. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brandon P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon P.") BP Brandon P. Desktop Support Engineer Enterprise (\> 1000 emp.) 5/16/2024 "Desktop Support Enginner" 5/5 What do you like best about LogMeIn Rescue? I Love the ease of use and the relability of LogMeIn. Its aslo very easy for the Customer to Use and follow the steps Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The length it takes to connect to the user. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Deepanshu p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepanshu p.") DP Deepanshu p. Senior Associate Mid-Market (51-1000 emp.) 5/10/2024 "Good application" 5/5 What do you like best about LogMeIn Rescue? I used logme in for 2 years and very best application for Remote support Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? No such dislike about the application as there is no delay Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It's done lack in running or connect with multiple devices Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/6/2024 "LogMeIn Rescue: Pros and Cons Review" 4/5 What do you like best about LogMeIn Rescue? The best thing about LogMeIn Rescue by GoTo is that it provides remote support, which can help other users to take system controls and troubleshoot the issue. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Sometime network issues may occur due to which remote sessions cannot be established successfully, which I think is a major issue. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? As said earlier, LogiMeIn Rescue by GoTo is used for remote sessions mainly and is used for troubleshooting any issues by taking other systems control. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 12/10/2023 "The standard for IT Professionals" 5/5 What do you like best about LogMeIn Rescue? Unattend remote connection to me is by far the most useful feature to me. I configure it on my "problem children" that way I do not require them to be at the desktop when I work on their devices. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The only think that I have had issues with. and this is very rare these days is when their graphics were not clear on my side, but since the pandemic and everyone seems to be on a faster (fiber)connection these days, I do not have that problem anymore. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? The biggest problem that LMI solves for me is being able to access end users devices immediately when they have an issue. This is an invaluable time saver, and allows me to get my users back to work quickly and efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about LogMeIn Rescue? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LogMeIn Rescue ](https://www.g2.com/products/logmein-rescue/discussions/new) ![Ranee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranee S.") RS Ranee Shaw • Last activity over 6 years ago What version of Mac OS is preferred for remote connections? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) GU Guest User What is Rescue used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rescue-used-for) [ View all Discussions ](https://www.g2.com/products/logmein-rescue/discuss) ## Pricing Options Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us ### Remote Device Support $109.00 1 technician [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) LogMeIn Rescue Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") LogMeIn Resolve 4.3/5(469) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,102) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-logmein-rescue) ##### ##### LogMeIn Rescue Features Platform Reporting Activity Dashboard Cross-Platform Access Ticket and Case Management Workflow Attachments/Screencasts Communication Channels Customer Portal Live Chat Support Administration Usage Information Diagnostics Session Recording [ View More Features ](https://www.g2.com/products/logmein-rescue/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(717) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/logmein-rescue/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Service Desk](https://www.g2.com/categories/service-desk)[Co-Browsing](https://www.g2.com/categories/co-browsing)[Remote Video Support](https://www.g2.com/categories/remote-video-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption)[What enterprise load balancing platforms have the best support for zero-downtime deployments so engineering teams can push updates without customer-facing interruptions?](https://www.g2.com/discussions/what-enterprise-load-balancing-platforms-have-the-best-support-for-zero-downtime-deployments-so-engineering-teams-can-push-updates-without-customer-facing-interruptions)[Best voice transcription software for business meetings](https://www.g2.com/discussions/best-voice-transcription-software-for-business-meetings) [What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Pros and Cons Details](https://www.g2.com/products/logmein-rescue/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)