Compare LogMeIn Rescue and TeamViewer 
Featured Products
At a Glance
Market Segments
Mid-Market (39.9% of reviews)
Small-Business (43.0% of reviews)
Entry-Level Pricing
$149.00 1 technician
Starting at $24.90
LogMeIn Rescue
Star Rating
(203)4.6 out of 5
Market Segments
Mid-Market (39.9% of reviews)
Pros & Cons
Entry-Level Pricing
$149.00 1 technician
Free Trial is available
Browse all 2 pricing plansTeamViewer
Star Rating
(3,857)4.5 out of 5
Market Segments
Small-Business (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to LogMeIn Rescue. Users appreciate its high performance and secure remote communications, making it a preferred choice for businesses looking for reliable remote access solutions.
- Users say that TeamViewer's implementation process is notably straightforward, with many highlighting its ease of integration across various operating systems and devices. This is particularly beneficial for non-technical users who find getting started simple and intuitive.
- According to verified reviews, LogMeIn Rescue is praised for its versatility and security features, making it a solid option for IT professionals needing to provide remote support. Users mention that it allows them to connect to machines easily, which is crucial for companies operating in a work-from-home environment.
- Reviewers mention that while LogMeIn Rescue has a slightly higher star rating, TeamViewer's overall user experience is enhanced by its extensive feature set, including video conferencing and file sharing capabilities, which are frequently highlighted in positive feedback.
- G2 reviewers indicate that TeamViewer's customer support quality is slightly lower than LogMeIn Rescue's, but users still find it satisfactory. TeamViewer users appreciate the quick response times and the ability to manage remote sessions effectively, which contributes to a positive support experience.
- Users report that TeamViewer's value for money is exceptional, especially given its comprehensive features at a competitive starting price. In contrast, LogMeIn Rescue, while effective, is noted to have a less favorable perception in terms of overall value among its users.
Pricing
Entry-Level Pricing
LogMeIn Rescue
Remote Device Support
$149.00
1 technician
Powerful remote support for IT and customer care, from simple to complex
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
LogMeIn Rescue
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.3
162
9.1
3,041
Ease of Use
9.2
162
9.1
3,249
Ease of Setup
9.2
96
9.1
991
Ease of Admin
9.0
82
8.9
684
Quality of Support
8.8
145
8.7
2,612
Has the product been a good partner in doing business?
9.0
78
8.6
640
Product Direction (% positive)
8.5
152
8.7
2,932
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Monitoring and Management
Not enough data
9.3
54
Not enough data
9.3
53
Not enough data
9.1
55
Not enough data
9.2
54
Not enough data
9.2
12
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
13
Service Management
Not enough data
9.5
56
Not enough data
9.3
12
Not enough data
8.5
12
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.2
14
Presenter Tools
Not enough data
8.9
866
Not enough data
8.5
786
Not enough data
9.2
942
|
Verified
Not enough data
8.8
837
|
Verified
Conferencing Options
Not enough data
8.7
798
|
Verified
Not enough data
8.8
810
|
Verified
Not enough data
8.8
795
|
Verified
Application Tools
Not enough data
8.9
872
|
Verified
Not enough data
8.9
827
|
Verified
Not enough data
8.7
808
|
Verified
Agentic AI - Screen Sharing
Not enough data
8.1
42
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.4
20
Not enough data
9.4
19
Not enough data
9.2
21
Not enough data
9.3
21
Monitoring - Network Monitoring
Not enough data
8.8
11
Not enough data
9.4
11
Not enough data
9.5
11
Management
Not enough data
9.3
20
Not enough data
9.4
20
Not enough data
9.3
21
Analytics - Network Monitoring
Not enough data
9.1
11
Not enough data
8.9
11
Security - Network Monitoring
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Network Performance - Network Monitoring
Not enough data
9.1
11
Not enough data
9.5
11
AI Automation - Network Monitoring
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.4
11
Agentic AI - Network Monitoring
Not enough data
9.3
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.3
10
Asset Inventory
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
7.2
22
Not enough data
8.3
24
Generative AI
Not enough data
7.7
18
Not enough data
7.6
18
Agentic AI - IT Asset Management
Not enough data
7.7
13
Not enough data
7.7
13
Not enough data
7.9
13
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
8.0
14
Not enough data
7.6
13
Management
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.2
19
Not enough data
7.4
21
ServiceNow Apps
9.2
6
9.3
132
8.3
6
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
48
9.2
591
9.5
46
9.1
553
9.1
42
8.9
488
9.1
39
9.0
532
9.2
44
8.9
498
8.9
44
9.0
505
Maintenance
9.3
44
9.0
501
8.8
33
8.9
467
Communication
9.2
43
9.0
498
8.1
32
8.6
443
8.0
34
8.7
450
8.9
40
8.8
466
Security
9.3
41
9.0
473
9.0
40
9.0
466
Device Support
8.4
41
8.9
498
8.7
42
9.1
515
8.6
43
9.0
518
Performance
9.0
43
9.0
474
Remote Support
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.3
5
Hardware Integration
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
10.0
5
Content
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
9.7
5
Administration
9.4
8
Feature Not Available
9.0
7
Feature Not Available
9.2
8
9.4
24
Security
9.5
7
9.3
23
8.3
6
Feature Not Available
Generative AI
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.4
33
Not enough data
9.1
29
Not enough data
8.8
32
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
8.9
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
32
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.3
20
Not enough data
9.1
18
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
18
Security
Not enough data
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
8.8
1394
8.9
48
8.7
1309
9.0
59
8.6
1302
9.0
56
8.6
1283
9.4
61
8.7
1318
9.3
59
8.7
1395
9.2
66
8.9
1459
Platform
9.4
58
8.9
1413
8.5
50
8.7
1369
9.2
52
8.7
1331
9.4
64
9.1
1510
Security
9.4
40
8.7
1192
9.3
46
8.8
1339
9.3
45
8.7
1282
Categories
Categories
Shared Categories
LogMeIn Rescue and TeamViewer are categorized as Remote Support, Remote Desktop, ServiceNow Store Apps, Remote Video Support, and Co-Browsing
Unique Categories
LogMeIn Rescue is categorized as Help Desk and Service Desk
TeamViewer is categorized as AR Collaboration Tools, Salesforce AppExchange Apps, AWS Marketplace, IT Asset Management, Enterprise IT Management, Remote Monitoring & Management (RMM), Unified Endpoint Management (UEM), Screen Sharing, Network Monitoring, Endpoint Management, Mobile Device Management (MDM), Patch Management, and SAP Store
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.4%
Computer Software
10.6%
Computer & Network Security
6.9%
Accounting
4.3%
Computer Networking
3.2%
Other
51.6%
Information Technology and Services
16.2%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.1%
Consumer Services
3.0%
Other
63.0%
Alternatives
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
How would teanviewer connect without a fast internet?
9 Comments
FN
Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminatedRead more
What are the features of TeamViewer?
4 Comments
AM
Its allow us:
Remote Device Control
Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can...Read more
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