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At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueTeamViewer
Star Rating
(3,711)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Device Management with a score of 9.5, allowing for seamless control over multiple devices, while LogMeIn Rescue by GoTo, although strong at 9.2, does not match the same level of comprehensive management features.
- Reviewers mention that TeamViewer's Screen Sharing feature is rated at 9.3, providing a smooth experience, whereas LogMeIn Rescue by GoTo shines slightly brighter with a score of 9.7, indicating a more robust performance in this area.
- G2 users highlight that TeamViewer's File Sharing capabilities are rated at 9.1, which is effective but falls short compared to LogMeIn Rescue by GoTo's impressive score of 9.6, showcasing superior functionality and user satisfaction.
- Users on G2 report that TeamViewer's Unattended Remote Access feature scores 9.1, which is reliable, but LogMeIn Rescue by GoTo outperforms with a score of 9.2, indicating a slight edge in usability for unattended sessions.
- Reviewers mention that TeamViewer's Multi-Monitor Support is rated at 9.0, which is decent, but LogMeIn Rescue by GoTo offers a better experience with a score of 9.2, making it more favorable for users who work with multiple screens.
- Users say that TeamViewer's Quality of Support is rated at 8.6, which is satisfactory, but LogMeIn Rescue by GoTo receives a higher score of 8.9, reflecting a more responsive and effective support system according to user feedback.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
LogMeIn Rescue
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.3
159
9.1
2,981
Ease of Use
9.2
159
9.1
3,124
Ease of Setup
9.1
93
9.1
927
Ease of Admin
9.0
82
8.9
677
Quality of Support
8.8
142
8.7
2,559
Has the product been a good partner in doing business?
9.0
78
8.6
634
Product Direction (% positive)
8.5
149
8.7
2,875
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Presenter Tools
Not enough data
8.9
864
Not enough data
8.5
787
Not enough data
9.2
936
|
Verified
Not enough data
8.8
835
|
Verified
Conferencing Options
Not enough data
8.7
798
|
Verified
Not enough data
8.7
810
|
Verified
Not enough data
8.7
793
|
Verified
Application Tools
Not enough data
8.8
871
|
Verified
Not enough data
8.9
826
|
Verified
Not enough data
8.7
808
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
39
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Generative AI
Not enough data
7.9
20
Not enough data
7.8
20
Agentic AI - IT Asset Management
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Management
Not enough data
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
ServiceNow Apps
9.2
6
9.3
132
8.3
6
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
9.2
549
9.6
45
9.1
541
9.1
42
8.9
491
9.1
39
9.0
517
9.2
43
8.9
502
8.9
43
9.0
509
Maintenance
9.3
43
9.0
505
8.8
33
8.9
471
Communication
9.2
43
9.0
502
8.1
32
8.6
447
8.0
34
8.7
450
8.9
40
8.8
472
Security
9.3
40
9.0
464
9.0
39
9.0
469
Device Support
8.3
40
8.9
497
8.8
39
9.1
504
8.7
41
9.1
504
Performance
9.0
43
9.0
476
Administration
9.4
8
9.2
22
9.0
7
9.1
21
9.2
8
9.3
22
Security
9.5
7
9.2
21
8.3
6
8.9
19
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
31
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
8.8
1395
8.9
48
8.7
1306
8.9
58
8.6
1302
9.0
56
8.6
1283
9.4
60
8.7
1320
9.3
58
8.7
1393
9.2
64
8.9
1460
Platform
9.4
58
8.9
1407
8.5
50
8.7
1367
9.2
52
8.7
1332
9.4
63
9.1
1495
Security
9.4
39
8.6
1194
9.3
45
8.8
1340
9.2
44
8.7
1283
Categories
Categories
Shared Categories
LogMeIn Rescue and TeamViewer are categorized as ServiceNow Store Apps, Remote Support, Remote Desktop, and Co-Browsing
Unique Categories
TeamViewer is categorized as SAP Store, Unified Endpoint Management (UEM), Screen Sharing, Remote Monitoring & Management (RMM), IT Asset Management, Enterprise IT Management, Mobile Device Management (MDM), and Network Monitoring
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Alternatives
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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