--- title: LogMeIn Rescue Reviews meta\_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 209 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews & Product Details Visit Website LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. * * * Product Website LogMeIn Rescue Seller [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) Discussions [LogMeIn Rescue Community](https://www.g2.com/products/logmein-rescue/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tom Jarus Show More ## Pricing Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) ## LogMeIn Rescue Integrations (11) What do users say about integrations? Verified by LogMeIn Rescue [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agiloft Contract Management Suite ](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HappyFox Help Desk ](https://www.g2.com/products/happyfox-help-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![AMIT Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AMIT Y.") AY AMIT Y. Customer Support Executive Mid-Market (51-1000 emp.) 5/13/2024 "LogMeIn Rescue - Review" 4.5/5 What do you like best about LogMeIn Rescue? LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our customers without any glitch and errors. After moving to LogMeIn Rescue , we are able to increase our productivity by 35 % and reduce our response time to atleast 30% to complete our service tickets. It also provides best security from cyber threats and efficiency , provides cutting edge features and technology at reasonable cost. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? UI can be improved to make it more user friendly as well with simple control to work as well as train new employees to learn and work with ease . Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Problem with network disconnection with client computer as well as Simpler and user free UI controls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SO Suzanne O. QA Engineer Mid-Market (51-1000 emp.) 5/14/2024 "LogMeIn Rescue elevates customer support" 4/5 What do you like best about LogMeIn Rescue? LogMeIn Rescue has made customer support much easier for our agents. It is much more efficient when everyone is looking at the same screen and you are not trying to direct clients to click a specific button and they are on a different screen than you think they are. We utilize LogMeIn all day long. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? It slows down the performance of the computer that you are logged into. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? LogMeIn Rescue allows our customer support team to quickly assist clients and troubleshoot issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Juveriya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juveriya N.") JN Juveriya N. Associate Support Cunsultant Enterprise (\> 1000 emp.) 5/6/2024 "Logmein is always been helpful for me and my team members" 5/5 What do you like best about LogMeIn Rescue? It has been helpful in terms of helping clients and members of the team and been very excellent in problem solving Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Only one issue i had with logmein that if there are many users logged in at once we were not able to access it and this is the one and only issue I had Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It was always very helpful and also you can use logmein at the time you are on call via different means and use logmein simultaneously Review collected by and hosted on G2.com. Show More 12/13/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 5/14/2024 "The Real Rescue & Safety" 4/5 What do you like best about LogMeIn Rescue? The software seems to be highly effective for the remote teams as we often come across challenges with our systems/machines and LogMeIn creates a smooth passage through which the operations are not impacted which ultimately leads to minimum TAT for majority of the issues which requires troubleshooting. The best part is that it works with all the browsers hence giving almost zero difficulties for the IT teams to operate it. The support is not much required but seems to be quick and accessible. The implementation being smooth as well. Though we didin't sign up for any integrations, but it seems to be effective as well. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I believe that the pricing is more on the upper hand which is expected to be the reason that LogMeIn might not be able to tap the smaller businesses. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It helps us in supporting our remote teams with the quicket TAT and impacting their day to day operations in the least possible manner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/7/2024 "easy to use and useful" 4/5 What do you like best about LogMeIn Rescue? It was imperative to use in our job, our clients really liked using it and it was generally very reliable Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I think the user experience could be improved - sometimes it's hard to see if a session has been started, or which button to click to resume Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? older clients using our CRM system are typically tech-avoidant and have difficulties with even the most basic virtual functions (Teams calls) so log me in benefits us as they can call us via landline but then share their screens. our clients really love it and will always ask us to use it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RH Robb H. Manager Small-Business (50 or fewer emp.) 5/13/2024 "Remote Control Your Company With EASE" 5/5 What do you like best about LogMeIn Rescue? Ease of access and set up the entire team and their stations are all connected and able to be accessed and monitored at all times Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Nothing to dislike this is a must have with the business world if you have a team who work remotely which is the new workforce style you want a program like this only problem is why they werent around so many programs ago... Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Makes life easier for my managers and team to do the job right and the fact if there is an issue it is very simple to get fixed eveyrone is on the same page now that we have this program Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kavishri T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kavishri T.") KT Kavishri T. Search Engine Evaluator Enterprise (\> 1000 emp.) 5/8/2024 "Remote access review for the logmein" 5/5 What do you like best about LogMeIn Rescue? There is link and code to share with user. When the admin credentials used the screen is not visible to user. Easily able to install application in the user. Securely setup with several steps foer permission from user side. Globally accepted app for professionals in service desk, technical support. The unmute, chat option are great to connect with users. Overall, I love working with the logmein. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? There is no dislike things while using this app. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It very useful to install application. For troubleshooting the ms office application. Checking up the peripherals. For all the issues, I used this app to resolve the issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![saranka d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saranka d.") SD saranka d. Account Manager Small-Business (50 or fewer emp.) 5/14/2024 "Amazing remote tool product" 5/5 What do you like best about LogMeIn Rescue? It is very useful for both customers and vendors. Screenshots multiple sessions and super fast access. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? As such there's nothing to dislike but it takes a lot of time to get the code and sometimes the session get disconnected. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Make the business process easy and improve it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Wasim A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wasim A.") WA Wasim A. Senior Software Engineer Mid-Market (51-1000 emp.) 8/2/2024 "Made easy for remote support and administration" 4.5/5 What do you like best about LogMeIn Rescue? In remote session,Switching the users from logmein is very easy to use with logmein app. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? As of now there's nothing I dislike about. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Taking remote session is very useful and controlling the remote machine got easy without Any hanging problem in remote sessions. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-9904711/official_response/edit) We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! 2/3/2025 Validated ReviewerSource: Organic Review from User Profile ![AMAL T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AMAL T.") AT AMAL T. Engineer Enterprise (\> 1000 emp.) 5/14/2024 "Useful tool" 3.5/5 What do you like best about LogMeIn Rescue? Un attented access and unlimited devices management Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? There is no specific setup for the user authentication for unattended devices Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It is useful to fix end user issue by taking remote we have different methods to connect with user Review collected by and hosted on G2.com. Show More 5/21/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about LogMeIn Rescue? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LogMeIn Rescue ](https://www.g2.com/products/logmein-rescue/discussions/new) ![Ranee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranee S.") RS Ranee Shaw • Last activity over 6 years ago What version of Mac OS is preferred for remote connections? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) GU Guest User What is Rescue used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rescue-used-for) [ View all Discussions ](https://www.g2.com/products/logmein-rescue/discuss) ## Pricing Options Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us ### Remote Device Support $109.00 1 technician [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) LogMeIn Rescue Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") LogMeIn Resolve 4.3/5(469) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-logmein-rescue) ##### ##### LogMeIn Rescue Features Platform Reporting Activity Dashboard Cross-Platform Access Ticket and Case Management Workflow Attachments/Screencasts Communication Channels Customer Portal Live Chat Support Administration Usage Information Diagnostics Session Recording [ View More Features ](https://www.g2.com/products/logmein-rescue/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/logmein-rescue/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Service Desk](https://www.g2.com/categories/service-desk)[Co-Browsing](https://www.g2.com/categories/co-browsing)[Remote Video Support](https://www.g2.com/categories/remote-video-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption)[What enterprise load balancing platforms have the best support for zero-downtime deployments so engineering teams can push updates without customer-facing interruptions?](https://www.g2.com/discussions/what-enterprise-load-balancing-platforms-have-the-best-support-for-zero-downtime-deployments-so-engineering-teams-can-push-updates-without-customer-facing-interruptions)[Best voice transcription software for business meetings](https://www.g2.com/discussions/best-voice-transcription-software-for-business-meetings) [What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Pros and Cons Details](https://www.g2.com/products/logmein-rescue/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)