--- title: LogMeIn Rescue Reviews meta_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 209 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews **Vendor:** GoTo **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 209 ## About LogMeIn Rescue LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. ## LogMeIn Rescue Pros & Cons **What users like:** - Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. (5 reviews) - Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. (4 reviews) - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. (4 reviews) - Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. (3 reviews) - Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. (2 reviews) - Easy Connection (2 reviews) - Management Efficiency (2 reviews) - Reliability (2 reviews) - Simple (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. (3 reviews) - Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. (2 reviews) - Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. (2 reviews) - Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. (2 reviews) - Users often face **application crashes and poor support** , complicating account management across multiple platforms. (1 reviews) - Users report frequent **app crashes** and poor support, leading to frustration with account management across platforms. (1 reviews) - Users experience **complex administration** issues, with account management across multiple portals and dissatisfaction with customer support. (1 reviews) - Users report **connection issues** with LogMeIn Rescue, highlighting a need for improved stability during remote sessions. (1 reviews) - Users report **connectivity issues** with LogMeIn Rescue, highlighting the need for improved connection stability. (1 reviews) - Difficulty (1 reviews) ## LogMeIn Rescue Reviews ### 1. Specialized Evergreen Remote and Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi K. | Devops Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about LogMeIn Rescue?** The Simplified Remote Hi-Fi Support Softwares Needs all the Features, And Rescue is All-in-one for the requirements. The Video Features and Remote Setup are Easy to Setup on the Go. I Used Rescue to COnnect with the Technical and QA Teams and Its Automatic Dynamic Connects Features Saved me Lots of time. **What do you dislike about LogMeIn Rescue?** All the Features and Setup are Easy Alltyhrough for Windows. But With My Badluck, I was in MacMini, and For Mac, It was a Little Bit Tricky for the First time BEcause of Mac's permission issues. Otherwise, all the other features are Lovely and time-saving. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Before the Rescues i used Some other Remote Desktop Software, But was Disappointed with some of the features and. With Rescue I had Remote Video Features Also, which Helps me to Socialize with the Team and Clients. ### 2. Rescue for Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about LogMeIn Rescue?** Rescue software is great for remoting into computers where you may need admin rights. It has a large feature suite for remoting in and diagnosing issues or installing/updating/patching software. **What do you dislike about LogMeIn Rescue?** Rescue has a dated UI and can be difficult to navigate at times. The administrator portal is not as robust as it could be. Can have issues remoting on low-bandwidth connections. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Rescue allows our company to remote into users' devices and troubleshoot issues. This is an essential software for our IT department, and we use it daily. The feature suite contains everything we need to do our job. ### 3. Best Application for All types of Organization for Support Purpose . **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about LogMeIn Rescue?** One of the Best Things About This App is we can Easily connect with anyone within Seconds. Best for Provide Real time Support Anywhere easily. Easy to set up and userfriendly. We can transfer any type of Data quickly. **What do you dislike about LogMeIn Rescue?** As compared to other tools with the same functionality available in the market, only one thing is Pricing. Other than that, everything is fine with this app. **What problems is LogMeIn Rescue solving and how is that benefiting you?** For Real-time Support for Different teams whenever is required. ### 4. LogMeIn is a great choice for remote fixes to serve our clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2022 **What do you like best about LogMeIn Rescue?** Speedy and simple to interface from a distance with clients, it gives strong reporting capabilities like session details, technician performance information, and end users. Successful and effective solution to resolve our client's issues by means of secure remote access. **What do you dislike about LogMeIn Rescue?** UI/UX can be improved more, also support team is not proactive rest of the functionality and security of toll is incredible. **What problems is LogMeIn Rescue solving and how is that benefiting you?** The extraordinary thing about LogMeIn is that I can send my inner clients an email with an immediate connection so I can get to their PCs from a distance to assist with program establishments. Extremely simple to utilise. Gives simple and consistent document moving and sharing capacities to build efficiency and cooperation while working remotely. Gives screen sharing choices to permit admittance to view or control continuous exercises. Provides the ability to record remote access, support sessions, and much more!! ### 5. Best mobile remote support solution **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh J. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about LogMeIn Rescue?** It is easy to use. Once you enter pin into rescue app helpdesk team can get access of your mobile device. It is helpful to install any app or to configure email id. **What do you dislike about LogMeIn Rescue?** We are using it since last 3 years and we didn't faced any issue with it till now. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We have organization app and email ID for our employees which needs to be configured on mobile using remote access. Rescue enabled us to remotely access mobile devices for quick installation and configuration. ### 6. Cool Application for Remote Support. **Rating:** 4.5/5.0 stars **Reviewed by:** Chetan S. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about LogMeIn Rescue?** Easy to set up and use. We can work with files and other data. It is working very smoothly. We can Connect As Attended or Unattended. Available for both Mobile and Systems. **What do you dislike about LogMeIn Rescue?** Just using it for some months before it started working super fine till now. Pricing is a little bit higher compared to other software of its type. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are using it for Providing Remotely Technical support or many other tasks for Different users or Clients ### 7. Easy to use, dependable service, and good tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Christine S. | Computer Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about LogMeIn Rescue?** I use it almost daily to connect with clients or friends, family, etc. Easy to walk people through the connection process, and easy to set up anyone for "automatic" connection, if they wish. When I've had a problem connecting to someone, I've always been able to get a tech on the phone to help. **What do you dislike about LogMeIn Rescue?** Doesn't work with older Macs as well? I've never been able to get a couple older Macs connected. **What problems is LogMeIn Rescue solving and how is that benefiting you?** client issues - I help people with their computers for a living. ### 8. Best attended remote support program out there **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about LogMeIn Rescue?** It is the most robust remote software/service high I have ever seen. there are many features that I like. The first one is invited technician. The second one is unattended. third one is helping Android and iOS mobile devices. and the best is rescue lens where I can see what the client is seeing so I can better support them. **What do you dislike about LogMeIn Rescue?** initially it was the cost but they have made it in my favor. **Recommendations to others considering LogMeIn Rescue:** It is the most robust remote service out there . it just works. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I can do multiple desktop support from my own desk. It saves me countless miles in seeing client's PC. I also use log me in rescue lens. I love the fact that I can invite other technicians to a session so I can train them ### 9. Easy To Use! **Rating:** 5.0/5.0 stars **Reviewed by:** GREG P. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about LogMeIn Rescue?** What I like best is that once the agent is installed, you have the ability to render remote support to any of the clients with one click of the mouse. **What do you dislike about LogMeIn Rescue?** That there is not a Wake-On-LAN function built in. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Rescue centralizes all of our clients from different remote locations in 1 area. ### 10. It's great just wish we could get past the 3 or 4 windows that pop up **Rating:** 4.5/5.0 stars **Reviewed by:** Josh W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about LogMeIn Rescue?** How responsive it is and how I can do everything like an admin to the comp **What do you dislike about LogMeIn Rescue?** The cost is really it. It's a pretty dope piece of software. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It allows me to sit at home and still help people. ### 11. Best tool for remote support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about LogMeIn Rescue?** Easy setup of the agent and mutli-platform support with feature like Multi-session connection and ability to restart the end devices.Installation of the update and getting the remote wihtout thr need of the end user make it more efficient. **What do you dislike about LogMeIn Rescue?** The ability to use with Mac is tricky and free trail should be for 30 days. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It made it easy to solve and troubleshoot the device without attending physical and allow us to work on multiple devices at same time ### 12. Rescue is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Konstantin F. | EPIC Application Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about LogMeIn Rescue?** I like ability to access workstations and help my customers to provide best servise **What do you dislike about LogMeIn Rescue?** I have nothing I dislike about it at this time **What problems is LogMeIn Rescue solving and how is that benefiting you?** My users will be stuck at many workflows and ability to see what they see is amazing ### 13. Easy to use remote repair software. **Rating:** 4.5/5.0 stars **Reviewed by:** Kyler K. | IT Supervisor, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about LogMeIn Rescue?** Easy to use and set up. Easy to get screen sharing started. **What do you dislike about LogMeIn Rescue?** Can be a bit on the slow side at times. Doesn't always cover all issues with devices. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Allows me to see the issues occurring on user screens for IT support. ### 14. Quick & Efficient Assistance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nicoli S. | Technology Success Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about LogMeIn Rescue?** This product allows for for very easy and direct connection to users' devices to provide support and coaching as needed. The ease of connecting though really only pertains to Windows devices, as Apple devices require mulltiple edits by the user to allow for external access. **What do you dislike about LogMeIn Rescue?** The only issue I have with the product pertains to issues connecting to non-Windows devices. When connecting to Apple products, the user is required to make a variety of system settings changes to allow technicians access, and to my knowledge, you cannot use this service to connect to Android devices due to the limitation on installing software on those devices. While this may more be an aspect of the hardware manufacturer, it would be nice to have LMI resolve these issues. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Typically the tool is used to connect with users that are using personal devices to access firm online services or just general users that have a hard time following verbal coaching, and one on one demonstration is required. The benefit is in the fact that a technician can connect to any device (Windows or iOS, unfortunately not Android) and effectively take over to troubleshoot/resolve the issue for the user. ### 15. "Rescue" one of the best decisions I've made **Rating:** 5.0/5.0 stars **Reviewed by:** Theo K. | Global Content Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about LogMeIn Rescue?** We have been using Rescue for several years and our agents and customers appreciate the ease of use and performance. I value the partnership with the GoTo teams and their desire to see their customers succeed and grow using their tools. **What do you dislike about LogMeIn Rescue?** To this point I have not had many poor experiences with Rescue. The tool has continued to evolve and grow with the needs of the customers. **What problems is LogMeIn Rescue solving and how is that benefiting you?** As phones become more complex, some people have a difficult time understanding and navigating through the different features and functions, especially when something is not working as intended. Rescue allows us the ability to see what the customer is seeing and either guide them to resolve the issue themselves, or take control and fix the issue for them. ### 16. Saved my company! **Rating:** 5.0/5.0 stars **Reviewed by:** Kay W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about LogMeIn Rescue?** Ability to work on multiple clients at one time. **What do you dislike about LogMeIn Rescue?** clients device logging them out each time I put session on hold. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Being able to access my clients pc's remotely has saved my business. When I started in 2010, I had no idea I would be diagnosed with cancer later that year and Rescue allowed me to continue working with my clients without having to go out to homes and businesses. Not to mention there was not a hiccup or a pause during the pandemic. ### 17. Best remote assistance tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about LogMeIn Rescue?** It's the best in class remote assistance toll out there. I had used it while my time in IT service desk for desktop applicatio. troubleshooting. **What do you dislike about LogMeIn Rescue?** Nothing at all. Best in class quality tool, no lags no bugs no crashes **What problems is LogMeIn Rescue solving and how is that benefiting you?** Seamless connection to remote users. One click logs gathering, event viewer access, UAC override ### 18. Efficient Technical Assistance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nicoli S. | Technology Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about LogMeIn Rescue?** Ease of remote connection and control of a user's device. **What do you dislike about LogMeIn Rescue?** It would be best to see multiple user displays in separate windows instead of having to switch between monitor displays in the same window or squeezing all displays into 1 window. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Remotely accessing user's devices to provide technical support. There are two great benefits that are essential for a remote access tool: 1) Quick and easy access for users and technicians alike 2) Multiple control and interaction options for technicians when working on the user's device ### 19. GoToRescue for remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about LogMeIn Rescue?** A very well-priced solution that provides support staff the ability to run admin-level commands/functions on a customer's workstation. The HTML5feature allows remote support with zero-install required on the customer side. **What do you dislike about LogMeIn Rescue?** The retail cost of the product is very high, but our account manager worked aggressively to help us find the right balance between cost and function. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Our company needed to remotely support customers who may or may not have the ability to install applications on their system. The HTML5 feature of GoToResuce addressed this issue. ### 20. My techs can't live without Logmein Rescue. Easy to use, quick, and feature packed. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about LogMeIn Rescue?** Ease of use, and speed. File transfers are super simple as well. **What do you dislike about LogMeIn Rescue?** The price is high compared to other solutions, but I guess you get what you pay for. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We can fix just about any software issue remotely, just as if we were doing the work on-site ### 21. Best option **Rating:** 4.5/5.0 stars **Reviewed by:** Willian T. | Unemployed, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about LogMeIn Rescue?** Ez to setup and to connect. Friendly layout. **What do you dislike about LogMeIn Rescue?** I'd only suggest that the application could present an easy guide for clients about how to prevent some commom issues, maybe before the first logon with a show/hide message option. Not quite a dislike. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Except hardware issues, the goal of the application is to solve all software issues, as well as if we were physically present at the computer. Despite its ease of use, the application helps a lot in dealings in an agile way. ### 22. LogMeIn Rescue is the true Cadillac of real-time remote access software **Rating:** 4.5/5.0 stars **Reviewed by:** Derek S. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2020 **What do you like best about LogMeIn Rescue?** LogMeIn Rescue is even used by vendors like Microsoft. It is the best and easiest solution to obtain immediate remote access. The solution makes it very easy for the end user to establish a remote connection with the technician, even if they are not savvy. **What do you dislike about LogMeIn Rescue?** The cost for the software (in a market that is fiercely competitive) is a bit high. LogMeIn knows they are the leader in the market and is priced accordingly. Ideally, if there are a reason to differentiate them beyond remote access and the features **What problems is LogMeIn Rescue solving and how is that benefiting you?** This solution fills the gap for MSPs and other support companies to achieve remote access and control of a system they have not touched prior. It makes the initial connection easy for the end user, even if they are not computer savvy. ### 23. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Cryshan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about LogMeIn Rescue?** I use Rescue about 5 times to help me when I got stuck on my computer. **What do you dislike about LogMeIn Rescue?** I have no dislike at this time because the program did its job. **Recommendations to others considering LogMeIn Rescue:** Take a chance with this program and you would like it. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Problems that I can't resolve rescue step and help me out. ### 24. Rescue Review **Rating:** 5.0/5.0 stars **Reviewed by:** Angel C. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about LogMeIn Rescue?** The ability to connect to any device with in seconds. **What do you dislike about LogMeIn Rescue?** Has its corks with using the software on a Mac but it is manageable. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Configuration, User, Server troubleshoot collaborative tools. ### 25. LogMeIn Rescue is the most efficient and proficient remote access tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica C. | None, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about LogMeIn Rescue?** It has the history notes feature so you will see the conversation of the previous remote access. **What do you dislike about LogMeIn Rescue?** I can't even think of anything that I don't like on this tool. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It helped me resolve operating system-related issue. It's the fastest remote access tool that I've used so far. It's also fast in OSX environment. ### 26. I use the product extensively every day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about LogMeIn Rescue?** Ease of use and unattended option so I can can connect anytime anywhere **What do you dislike about LogMeIn Rescue?** Sometime video sizing causes issue and has to require setting change but take less than 10 seconds **What problems is LogMeIn Rescue solving and how is that benefiting you?** Being able to always provide support for my team and clients ### 27. remote it support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about LogMeIn Rescue?** I like how easy it is to offer remote support to associates. We use this software to provide tech support to thousands of employees. The associate goes to logmein123.com and enters a code, then gets a small download to run to connect our IT team from anywhere. **What do you dislike about LogMeIn Rescue?** I dislike the URL logmein123.com i think its a little unprofessional and script deployment Can be a little odd. Specifically when there are pauses in the script it will not run properly. the script does get stored in a temp folder though. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are able to offer remote support easily to quickly resolve issues. Many employees are unable to solve their issues with simble verbal commands and this software makes it so that is not an isuse. anyone can go to a website and type in a code. ### 28. Logmein rescue app review **Rating:** 4.0/5.0 stars **Reviewed by:** Raj M. | Auditing Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about LogMeIn Rescue?** The best remote access login takeover tool i have ever worked with. The tool provided the exact access as on a local machine. The owner of the user had complete control even with the remote enabled. **What do you dislike about LogMeIn Rescue?** The tool was slow in nature it would be because of the network speed as well. But if there was something to improve on that fact it would be great. Also the connection method was bit out dated. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I used this software long back. Back then we would conmect to a users machine with this application and take control to solve issues remotely. All the logs and audit trail would add for documentation ### 29. It has been the best software, I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Baligh-ud-din Javed F. | IT Support and Surveillance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about LogMeIn Rescue?** I liked interface, security and reliability in this software. **What do you dislike about LogMeIn Rescue?** There is nothing I dislike in this software. Absolutely marvelous **Recommendations to others considering LogMeIn Rescue:** I would definitely love to recommend others to use **What problems is LogMeIn Rescue solving and how is that benefiting you?** I was resolving IT support and network related issues for our Canadian clients. ### 30. Best Software to remotely access devices. **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad J. | Information Technology Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about LogMeIn Rescue?** I like Security and Ease of installation. **What do you dislike about LogMeIn Rescue?** I haven't found any feature yet that i would not like. Maybe in future. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are using it for accessing client computer for fixing Firewall issues. ### 31. Good for Company use **Rating:** 4.5/5.0 stars **Reviewed by:** Lithun K. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2022 **What do you like best about LogMeIn Rescue?** grouping, file sharing, remote reboot, remote updates **What do you dislike about LogMeIn Rescue?** Sometimes client system shows offline , needs manual reebot **Recommendations to others considering LogMeIn Rescue:** good **What problems is LogMeIn Rescue solving and how is that benefiting you?** software issues, updates, hardware and software support ### 32. Time-frames **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel H. | Cardholder Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2022 **What do you like best about LogMeIn Rescue?** The timeframe to connect to user computers, takes just a couple of seconds **What do you dislike about LogMeIn Rescue?** The interface when it comes to mobile devices, The mobile device interface is not fast at all **What problems is LogMeIn Rescue solving and how is that benefiting you?** Everything related to take control of computers ### 33. Most hassle free remote access **Rating:** 5.0/5.0 stars **Reviewed by:** Juvenal V. | Field Service Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about LogMeIn Rescue?** I like the ease of use of this rescue tool. Definitely one of the best to use at work when remotely helping someone with computer issues. **What do you dislike about LogMeIn Rescue?** It does tend to trigger some pop-ups on the user's end when attempting to connect. It can confuse the user if they don't follow directions. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I've been able to help remote workers with various issues ranging from VPN connectivity to printer setups. ### 34. LogMeIn Rescue makes it easy for me to support customers of all types **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto G. | Project & Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about LogMeIn Rescue?** I like that the software has been exciting to me because I deal with my customers all the time. It's straightforward and convenient to use, it's not slow at all, and it maintains an excellent distribution line. I think it's incredible to localize your tools and start providing solutions quickly. **What do you dislike about LogMeIn Rescue?** I don't particularly appreciate that the price is too high, the software does good things, but I consider it to be very expensive. **Recommendations to others considering LogMeIn Rescue:** I recommend it for any technical support process; it has given excellent manageability for all types of customer query resolution management. Without a doubt, it has demonstrated optimal functionality. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We are using an exciting tool which is this one for internal support. It has been exceptional to indicate a new informative version of case resolution. The ROI has been excellent; there is no negative difference between the price and what it produces for our company. ### 35. A great remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about LogMeIn Rescue?** I like the ease of use and breadth of features. **What do you dislike about LogMeIn Rescue?** I'm not too fond of the loops one has to jump through when trying to control a MacOS computer. **Recommendations to others considering LogMeIn Rescue:** Rescue has all the features we want or need in a help desk support software. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Offering remote support to our clients has become second nature. We have been able to service many clients using Rescue. ### 36. True rescue when needed **Rating:** 5.0/5.0 stars **Reviewed by:** Rekha A. | Advisory system Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about LogMeIn Rescue?** I really like how a person can control my device (laptop) to check what is the issue and i can also chat with him/her regarding the issue. **What do you dislike about LogMeIn Rescue?** Nothing as such. But it sometimes feel when we are controlling someone's device, it is a bit slow in movement. Other than that I really like it. It is pretty helpful. **Recommendations to others considering LogMeIn Rescue:** This is really good product, easy to use and easy to handle. I like the way it has provided me support in my tough days when i was facing an issue with my device . go for this. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I faced network configuration missing in my device, i faced few permissions were not provided for my user to complete the task on my laptop. So it was helpful in that. ### 37. Justifies the title **Rating:** 4.0/5.0 stars **Reviewed by:** Lakshita S. | Senior Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about LogMeIn Rescue?** User friendly remote support interface. Quick connection and maintained across restarts **What do you dislike about LogMeIn Rescue?** Sometimes after restart the support agent makes you wait. Not sure if the issue is related to the agent or software. **Recommendations to others considering LogMeIn Rescue:** Go for it, it can rescue you in all software related issues. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Vpn issues and audio device issues. Helps to solve problems remotely without physically taking your device to a support person ### 38. Best for customer remote access **Rating:** 4.5/5.0 stars **Reviewed by:** Swarupa K. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about LogMeIn Rescue?** User friendly with all features like adding new engineer,chats,adding multiple sessions **What do you dislike about LogMeIn Rescue?** No major dislikes as it is fulfilling at requirements for session **Recommendations to others considering LogMeIn Rescue:** I would suggest to use logmein rather than other remote support applications **What problems is LogMeIn Rescue solving and how is that benefiting you?** Will take remote of the customer and perform troubleshooting ### 39. LogMeIn Rescue good stuff! **Rating:** 5.0/5.0 stars **Reviewed by:** Vineet P. | Managed Services Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2021 **What do you like best about LogMeIn Rescue?** Available on mobile, i can access while on the go. **What do you dislike about LogMeIn Rescue?** Due to the internet connections, it sometimes gets very slow **Recommendations to others considering LogMeIn Rescue:** Good and premium service, easy to setup also. All cloud-based management. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Monitoring customer servers and computers. ### 40. Lower Latencies & Highly Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin P. | Desktop Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about LogMeIn Rescue?** One of the Best Software Support Solution. Highly Recommend for the Professional Environments. Safe & Very Efficient in Protection against the IT Troubleshooting Methods. **What do you dislike about LogMeIn Rescue?** UI is Somewhat Complicated but Support Engineers are Always Helpful in any Need of Support. **Recommendations to others considering LogMeIn Rescue:** One of the Best Suggestions to LogMeIn Rescue is to Make the UI better and Better in Every Update. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Providing Remote Solutions and Troubleshooting with the Remote Support with lowest Latencies and Flexibility is what LogMeIn Rescue is all About. ### 41. LogMeIn review based on my experience **Rating:** 4.5/5.0 stars **Reviewed by:** Yogesh P. | Desktop Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about LogMeIn Rescue?** LogMeIn app is very easy to handle. New user can easily use the tool to take remote in the front machine. **What do you dislike about LogMeIn Rescue?** The remote controls from machine get loss sometimes when the administrator account login is required. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Lots of time I have took remote from LogMeIn tool to solve multiple software installation issue. And LogMeIn tool UI and process to generate remote session is secure and easy. ### 42. LMI tool is the best remote support tool in the market. Period! **Rating:** 5.0/5.0 stars **Reviewed by:** Riya K. | Associate Consultant - Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about LogMeIn Rescue?** The best is the option to take a private session to access the other devices of the customers. It helps us sort out problems for the customer on two devices at the same time. **What do you dislike about LogMeIn Rescue?** Connectivity issues can some time become an issue as the web chat interface on the customer's laptop gets slow at times. **What problems is LogMeIn Rescue solving and how is that benefiting you?** We solve basically tech related issues with a software, the customers using the software have issues regarding installation and performance. Some issues are crash related as well. The benefit is the ability to take remote access to understand the customer's problem better. ### 43. Good Tool to connect remotely and administrator system **Rating:** 5.0/5.0 stars **Reviewed by:** Vikrant K. | Senior Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about LogMeIn Rescue?** Services are built in package very light **What do you dislike about LogMeIn Rescue?** Disconnecting of rescue session multiple time **What problems is LogMeIn Rescue solving and how is that benefiting you?** multiple problems resolution support on time ### 44. This application is very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rameez L. | Technical Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2021 **What do you like best about LogMeIn Rescue?** While taking remote session, screen is clear and also help to transfer data and softwares **What do you dislike about LogMeIn Rescue?** everything is fine , I am recommending this application to everyone. **Recommendations to others considering LogMeIn Rescue:** Yes **What problems is LogMeIn Rescue solving and how is that benefiting you?** Helped costumers to resolve VPN, Outlook and other application related issues. ### 45. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2021 **What do you like best about LogMeIn Rescue?** Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. **What do you dislike about LogMeIn Rescue?** Nothing is there to dislike about LogMeIn rescue **What problems is LogMeIn Rescue solving and how is that benefiting you?** it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. ### 46. LogMeIn Review **Rating:** 2.0/5.0 stars **Reviewed by:** Micheal S. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about LogMeIn Rescue?** Convenient for connecting to remote host for troubleshooting when a full version of LogMeIn is not present on the host computer. It can be deployed to a remote via several different methods including direct download and email links. Low host system requirements. One very useful feature is the ability to move files to the remote computer. Using Rescue does allow you to save on full licensing by not having to maintain a license for computers that are not regularly remote accessed. **What do you dislike about LogMeIn Rescue?** GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do not understand the difference with downloading and running the program. While useful, the file moving capability is usually very slow when compared with a proper LogMeIn install. **Recommendations to others considering LogMeIn Rescue:** Good system, do recommend **What problems is LogMeIn Rescue solving and how is that benefiting you?** User settings, printers, email issues, network issues. Pretty much anything IT support related that needs to be done on user systems. Users are spread nationally and this prevents the need for separate IT teams to be co-located. My main use of Rescue though it to install LogMeIn control panel onto the host computer so I can then use that to continue troubleshooting their issues. Have been able to reduce the number of LogMeIn licenses we maintain as we can use them in more of an "on-demand" manner with Rescue. ### 47. LogMeIn is reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Serena B. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about LogMeIn Rescue?** It allows our IT team to troubleshoot IT issues safely. **What do you dislike about LogMeIn Rescue?** It is worth all the positives we can provide. **What problems is LogMeIn Rescue solving and how is that benefiting you?** IT team is using it for troubleshooting issues for our employees. ### 48. Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Ashrifunnisa S. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about LogMeIn Rescue?** Quality of service and sophisticated support **What do you dislike about LogMeIn Rescue?** Cost of the service and not having a free trial **What problems is LogMeIn Rescue solving and how is that benefiting you?** Solving issues on systems ### 49. Quick and Painless Remote Control **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | Systems Administrator , Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2020 **What do you like best about LogMeIn Rescue?** I like the ability to quickly access an end-users computer to assist with fixing there problems. I also, like how quickly technicians can collaborate inside of LogMeIn Rescue. This really makes it easy to fix a problem without having to bother the end user later with another session after getting help from a higher Tier Help-desk. **What do you dislike about LogMeIn Rescue?** There is really nothing that I don't like about LogMeIn Rescue. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I use this mainly for internal help-desk tickets from internal employees. This has been really helpful during COVID-19 since we have been working remotely with end-users all over the place. It has made troubleshooting so much easier. ### 50. Logmein one of the best remote support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about LogMeIn Rescue?** This tool is easy to handle internal and external remote control. **What do you dislike about LogMeIn Rescue?** At times is bit slow in responding and the client is little show after the agent restarted. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Resolving desktop problems related to different support issues. ## LogMeIn Rescue Discussions - [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) - 1 comment, 1 upvote - [View LogMeIn Rescue pricing details and edition comparison](https://www.g2.com/products/logmein-rescue/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+14%3A59%3A46+-0500&secure%5Bsession_id%5D=19a5965a-274e-4225-bb6f-16225831926c&secure%5Btoken%5D=1500738bf88a74ee4bf9709a867fa2eb2ec835e92048199a16ff18892da55b68&format=llm_user) ## LogMeIn Rescue Integrations - [Agiloft Contract Management Suite](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## LogMeIn Rescue Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - SLA Management - Attachments/Screencasts - Ticket Collaboration - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Content - Remote Video Support** - Content Management - Instruction **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Access/Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LogMeIn Rescue Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,042 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (696 reviews)