Compare LogMeIn Rescue and LogMeIn Resolve 
At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Mid-Market (42.0% of reviews)
Entry-Level Pricing
$149.00 1 technician
$29.00 25 endpoints; unlimited agents
LogMeIn Rescue
Star Rating
(203)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
$149.00 1 technician
Free Trial is available
Browse all 2 pricing plansLogMeIn Resolve
Star Rating
(449)4.3 out of 5
Market Segments
Mid-Market (42.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 25 endpoints; unlimited agents
Free Trial is available
Browse all 4 pricing plansLogMeIn Rescue vs LogMeIn Resolve
When assessing the two solutions, reviewers found LogMeIn Rescue easier to use, set up, and administer. Reviewers also preferred doing business with LogMeIn Rescue overall.
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than LogMeIn Resolve.
- When comparing quality of ongoing product support, reviewers felt that LogMeIn Rescue is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LogMeIn Rescue over LogMeIn Resolve.
Pricing
Entry-Level Pricing
LogMeIn Rescue
Remote Device Support
$149.00
1 technician
Powerful remote support for IT and customer care, from simple to complex
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics
LogMeIn Resolve
Starter
$29.00
25 endpoints; unlimited agents
Secure unattended access of managed Windows, Mac, and Android devices.
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access
Free Trial
LogMeIn Rescue
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
9.3
162
9.0
362
Ease of Use
9.2
162
8.9
363
Ease of Setup
9.2
96
8.8
195
Ease of Admin
9.0
82
8.8
179
Quality of Support
8.8
145
8.7
312
Has the product been a good partner in doing business?
9.0
78
8.7
167
Product Direction (% positive)
8.5
152
7.9
351
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
21
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
22
Not enough data
9.1
20
Not enough data
8.6
20
Not enough data
8.2
20
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.5
25
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
48
9.2
83
9.5
46
9.0
77
9.1
42
8.9
63
9.1
39
8.8
69
9.2
44
8.6
68
8.9
44
8.5
70
Maintenance
9.3
44
8.9
70
8.8
33
8.4
48
Communication
9.2
43
8.8
66
8.1
32
7.9
46
8.0
34
8.2
48
8.9
40
8.5
49
Security
9.3
41
8.6
51
9.0
40
8.3
51
Device Support
8.4
41
8.5
59
8.7
42
8.6
57
8.6
43
8.4
59
Performance
9.0
43
8.3
59
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
8.5
59
8.8
26
8.2
60
8.5
29
8.3
62
8.3
33
8.2
62
8.6
28
8.1
56
Reporting
8.8
39
8.3
73
8.8
39
8.2
72
8.8
27
8.4
58
Access & Usability
8.5
35
8.1
73
8.9
36
8.7
72
9.0
29
8.1
59
9.1
31
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.6
7
Operating System
Not enough data
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.3
7
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
8.5
79
8.9
48
8.1
71
9.0
59
8.3
76
9.0
56
8.3
75
9.4
61
8.1
71
9.3
59
8.4
76
9.2
66
8.5
81
Platform
9.4
58
8.6
72
8.5
50
8.2
68
9.2
52
8.4
72
9.4
64
8.6
83
Security
9.4
40
7.7
60
9.3
46
8.4
76
9.3
45
8.4
70
Categories
Categories
Shared Categories
LogMeIn Rescue and LogMeIn Resolve are categorized as Remote Support, Remote Desktop, and Service Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Help Desk, Remote Video Support, and Co-Browsing
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), and Patch Management
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.4%
Computer Software
10.6%
Computer & Network Security
6.9%
Accounting
4.3%
Computer Networking
3.2%
Other
51.6%
Information Technology and Services
22.5%
Computer Software
10.8%
Hospital & Health Care
7.0%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.7%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
