# LogMeIn Rescue vs LogMeIn Resolve Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LogMeIn Resolve excels in managing Windows endpoints, with users appreciating its reliable remote access experience and good device visibility. The combination of monitoring, patching, automation, and support makes it a solid choice for organizations looking for comprehensive endpoint management.
- **Users say** that LogMeIn Rescue stands out for its simplicity, allowing end users to connect with just one click, which is particularly beneficial for non-technical users. This ease of use is complemented by enterprise-grade security features, such as 256-bit AES encryption, ensuring a secure connection.
- **Reviewers mention** that LogMeIn Resolve has a user-friendly interface and is easy to navigate, making it a good fit for teams that prioritize usability. Recent feedback highlights the streamlined support process through a single portal, which enhances efficiency in managing employee requests.
- **According to verified reviews** , LogMeIn Rescue is praised for its quick and efficient connection process, which helps resolve user issues swiftly. Users appreciate the straightforward email link system for initiating support sessions, making it a reliable tool for remote assistance.
- **G2 reviewers highlight** that while LogMeIn Resolve has a higher number of recent reviews, indicating a more active user base, LogMeIn Rescue maintains a slightly higher overall satisfaction score. This suggests that Rescue may have a more polished experience despite fewer recent reviews.
- **Users report** that LogMeIn Rescue's robust features, such as session recording and unattended access, are highly rated, making it a strong contender for organizations needing advanced remote support capabilities. In contrast, while LogMeIn Resolve offers good features, it may not match the depth of functionality found in Rescue.



| | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 209 | 468 | 
| **Largest Market Segment** | Mid-Market (41.2% of reviews) | Mid-Market (42.6% of reviews) | 
| **Entry Level Price** | $149.00 1 technician | $29.00 25 endpoints; unlimited agents | 

---
## Top Pros & Cons

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (5 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (14 reviews)
- Expensive (12 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
  | **Meets Requirements** | 9.3 (167 reviews) | 9.0 (375 reviews) | 
  | **Ease of Use** | 9.1 (166 reviews) | 9.0 (376 reviews) | 
  | **Ease of Setup** | 9.2 (100 reviews) | 8.8 (208 reviews) | 
  | **Ease of Admin** | 9.0 (82 reviews) | 8.8 (180 reviews) | 
  | **Quality of Support** | 8.8 (149 reviews) | 8.7 (325 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (78 reviews) | 8.7 (168 reviews) | 
  | **Product Direction (% positive)** | 8.4 (155 reviews) | 8.0 (361 reviews) | 

---
## Pricing

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Remote Device Support

Price: $149.00 1 technician

Description: Powerful remote support for IT and customer care, from simple to complex



Key Features:
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.8/10 | 103 |
| **LogMeIn Resolve** | N/A | N/A |

#### Ticket and Case Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (52 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.6 (50 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.0 (54 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Feature Not Available | Not enough data | 
| **SLA Management** | 9.2 (42 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.2 (59 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.0 (47 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 8.0 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Customer Portal** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.6 (46 reviews) | Not enough data | 
| **Chat/Live Support** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Mobile User Support** | 8.6 (36 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.9 (36 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.0 (38 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (53 reviews) ✓ Verified | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | 9.1/10 | 36 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Device Management** | Not enough data | 9.3 (23 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (25 reviews) | 
| **Asset Tracking** | Not enough data | 9.1 (20 reviews) | 
| **Application Deployment** | Not enough data | 8.7 (21 reviews) | 
| **Patch Management** | Not enough data | 8.3 (22 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Remote Access** | Not enough data | 9.6 (31 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Scope

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Asset Inventory

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### ServiceNow Apps

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **ServiceNow Integration** | 9.2 (6 reviews) | Not enough data | 
| **Value** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.9/10 | 55 |
| **LogMeIn Resolve** | 8.6/10 | 94 |

#### Administration

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Screen Sharing** | 9.7 (48 reviews) | 9.2 (85 reviews) | 
| **File Sharing** | 9.6 (45 reviews) | 9.0 (77 reviews) | 
| **Session Recording** | 9.1 (42 reviews) | 8.9 (64 reviews) | 
| **Unattended Remote Access** | 9.1 (39 reviews) | 8.9 (70 reviews) | 
| **Multi - Session Handling** | 9.2 (44 reviews) | 8.6 (68 reviews) | 
| **Multi-Monitor Support** | 8.9 (43 reviews) | 8.5 (70 reviews) | 

#### Maintenance

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Remote Reboot** | 9.3 (43 reviews) | 8.9 (71 reviews) | 
| **Remote Printing** | 8.8 (33 reviews) | 8.4 (48 reviews) | 

#### Communication 

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Text Chat** | 9.2 (44 reviews) | 8.8 (67 reviews) | 
| **VoIP** | 8.1 (32 reviews) | 7.9 (46 reviews) | 
| **Video Conference Call** | 8.0 (34 reviews) | 8.2 (48 reviews) | 
| **Screen Annotations** | 8.9 (40 reviews) | 8.5 (49 reviews) | 

#### Security

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Data Encryption** | 9.3 (41 reviews) | 8.6 (51 reviews) | 
| **Compliance** | 9.0 (39 reviews) | 8.3 (51 reviews) | 

#### Device Support

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Mobile Device Access** | 8.4 (41 reviews) | 8.5 (59 reviews) | 
| **Multi-Platform Support** | 8.6 (42 reviews) | 8.6 (57 reviews) | 
| **Cross-Platform** | 8.5 (44 reviews) | 8.4 (59 reviews) | 

#### Performance

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Reporting** | 9.0 (43 reviews) | 8.3 (60 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.1/10 | 8 |
| **LogMeIn Resolve** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Access Control** | 9.4 (8 reviews) | Not enough data | 
| **Web Page Navigation** | 9.0 (7 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (8 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Data Security** | 9.5 (7 reviews) | Not enough data | 
| **Data Masking** | 8.3 (6 reviews) | Not enough data | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Generative AI

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | 7.7/10 | 8 |

#### Generative AI

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (8 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.7/10 | 59 |
| **LogMeIn Resolve** | 8.3/10 | 101 |

#### Incident Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (25 reviews) | 8.5 (59 reviews) | 
| **Ticket Prioritization** | 8.8 (26 reviews) | 8.2 (60 reviews) | 
| **Ticket Notifications** | 8.5 (29 reviews) | 8.3 (62 reviews) | 
| **Knowledge Base** | 8.3 (33 reviews) | 8.2 (62 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (28 reviews) | 8.1 (56 reviews) | 

#### Reporting

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Dashboards** | 8.8 (39 reviews) | 8.3 (73 reviews) | 
| **Time Tracking** | 8.8 (39 reviews) | 8.2 (72 reviews) | 
| **Surveys** | 8.8 (27 reviews) | 8.4 (58 reviews) | 

#### Access & Usability

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Mobile** | 8.5 (35 reviews) | 8.1 (74 reviews) | 
| **Self Service** | 8.9 (36 reviews) | 8.7 (72 reviews) | 
| **Active Directory** | 9.0 (29 reviews) | 8.1 (59 reviews) | 
| **Multi-Channel Access** | 9.1 (31 reviews) | 8.5 (65 reviews) | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### System Control

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **LogMeIn Resolve** | 8.5/10 | 9 |

#### Platform - Mobile Device Management (MDM)

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | 

#### Operating System

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | 
| **Apple Support** | Not enough data | 8.7 (5 reviews) | 
| **Android Support** | Not enough data | 8.3 (7 reviews) | 

#### Management

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.3 (8 reviews) | 
| **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | 
| **Whitelist** | Not enough data | 8.1 (6 reviews) | 
| **Blacklist** | Not enough data | 8.1 (6 reviews) | 
| **Usage Information** | Not enough data | 8.6 (6 reviews) | 

#### Security

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (6 reviews) | 
| **Security** | Not enough data | 9.3 (7 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.2/10 | 80 |
| **LogMeIn Resolve** | 8.3/10 | 93 |

#### Administration

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Usage Information** | 9.0 (59 reviews) | 8.5 (79 reviews) | 
| **Integrations** | 8.9 (48 reviews) | 8.1 (71 reviews) | 
| **Diagnostics** | 9.0 (59 reviews) | 8.3 (77 reviews) | 
| **Session Recording** | 9.0 (56 reviews) | 8.3 (76 reviews) | 
| **Session Transfer** | 9.4 (61 reviews) | 8.1 (72 reviews) | 
| **Unattended Access** | 9.3 (58 reviews) | 8.4 (76 reviews) | 
| **File Sharing** | 9.2 (65 reviews) | 8.5 (82 reviews) | 

#### Platform

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Cross-Platform Access** | 9.4 (58 reviews) | 8.6 (72 reviews) | 
| **Mobile Device Access** | 8.5 (50 reviews) | 8.2 (69 reviews) | 
| **Applications Management** | 9.2 (52 reviews) | 8.5 (74 reviews) | 
| **Remote Device Control** | 9.4 (65 reviews) | 8.7 (84 reviews) | 

#### Security

| Feature | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | 9.4 (39 reviews) | 7.7 (60 reviews) | 
| **Device Management** | 9.3 (45 reviews) | 8.4 (77 reviews) | 
| **Device Enrollment** | 9.2 (44 reviews) | 8.4 (70 reviews) | 

---
## Categories
**Shared Categories (3):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to LogMeIn Rescue (4):** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to LogMeIn Resolve (7):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Rescue | LogMeIn Resolve | 
|---|---|---|
| **Small-Business** | 34.5% | 35.9% | 
| **Mid-Market** | 41.2% | 42.6% | 
| **Enterprise** | 24.2% | 21.4% | 

### By Industry

#### LogMeIn Rescue

- **Information Technology and Services:** 22.9%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.3%
- **Accounting:** 4.2%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.6%

#### LogMeIn Resolve

- **Information Technology and Services:** 22.1%
- **Computer Software:** 10.7%
- **Hospital & Health Care:** 6.8%
- **Construction:** 3.5%
- **Computer & Network Security:** 3.3%
- **Computer Networking:** 2.2%
- **Insurance:** 2.2%
- **Accounting:** 2.0%
- **Education Management:** 2.0%
- **Financial Services:** 2.0%
- **Other:** 43.3%

---
## Alternatives

### Alternatives to LogMeIn Rescue

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### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3992 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (702 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1117 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)

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## Top Discussions

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

### LogMeIn Resolve

- Title: [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve)