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At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
LogMeIn Rescue
Star Rating
(196)4.6 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, highlighting its robust capabilities in managing devices effectively, while LogMeIn Rescue by GoTo, although strong, scores slightly lower at 9.2.
- Reviewers mention that GoTo Resolve's Ticket Creation User Experience is rated at 8.7, which is competitive, but LogMeIn Rescue shines with a higher score of 8.8, indicating a more intuitive interface for ticket management.
- G2 users note that GoTo Resolve has a solid Quality of Support rating of 8.7, but LogMeIn Rescue outperforms it with a score of 8.9, suggesting that users find LogMeIn Rescue's support more responsive and helpful.
- Users on G2 highlight that GoTo Resolve's Unattended Remote Access feature scores 8.9, which is good, but LogMeIn Rescue's score of 9.2 indicates a more reliable and user-friendly experience for remote access.
- Reviewers mention that GoTo Resolve's Session Recording feature is rated at 9.0, which is commendable, yet LogMeIn Rescue's score of 9.1 suggests a slight edge in functionality and user satisfaction.
- Users say that GoTo Resolve's Ease of Setup is rated at 8.9, which is decent, but LogMeIn Rescue's higher score of 9.1 indicates a more straightforward setup process, making it easier for new users to get started.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
LogMeIn Rescue
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
9.3
158
9.0
356
Ease of Use
9.2
158
9.0
357
Ease of Setup
9.1
92
8.9
189
Ease of Admin
9.0
81
8.9
176
Quality of Support
8.9
141
8.7
308
Has the product been a good partner in doing business?
9.1
77
8.7
166
Product Direction (% positive)
8.6
148
8.0
345
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
45
9.2
80
9.6
45
9.0
78
9.1
42
8.9
64
9.1
39
8.8
68
9.2
43
8.5
67
8.9
43
8.5
70
Maintenance
9.3
43
8.9
71
8.8
33
8.4
49
Communication
9.2
43
8.8
67
8.0
31
8.0
47
8.0
34
8.2
49
8.9
40
8.5
50
Security
9.3
40
8.7
52
9.0
39
8.4
52
Device Support
8.3
40
8.5
58
8.8
39
8.6
56
8.7
41
8.4
59
Performance
9.0
43
8.3
59
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
8.5
59
8.8
26
8.2
60
8.5
29
8.3
62
8.3
33
8.2
62
8.6
28
8.1
56
Reporting
8.8
39
8.3
73
8.8
39
8.2
72
8.8
27
8.4
58
Access & Usability
8.5
35
8.1
73
8.9
36
8.7
72
9.0
29
8.1
59
9.1
31
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
6
Operating System
Not enough data
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
8.5
79
8.9
48
8.1
71
8.9
58
8.3
76
9.0
56
8.3
75
9.4
60
8.1
71
9.3
58
8.4
76
9.2
64
8.5
81
Platform
9.4
58
8.6
72
8.5
50
8.2
68
9.2
52
8.4
72
9.4
63
8.6
83
Security
9.4
39
7.7
60
9.3
45
8.4
76
9.2
44
8.4
70
Categories
Categories
Shared Categories
LogMeIn Rescue and LogMeIn Resolve are categorized as Remote Support, Remote Desktop, and Service Desk
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Help Desk, Co-Browsing, and Remote Video Support
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), and Patch Management
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.9%
Computer Software
10.3%
Computer & Network Security
6.0%
Accounting
4.3%
Financial Services
3.3%
Other
52.2%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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