--- title: LogMeIn Rescue Reviews meta\_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 209 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews & Product Details Visit Website LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. * * * Product Website LogMeIn Rescue Seller [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) Discussions [LogMeIn Rescue Community](https://www.g2.com/products/logmein-rescue/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tom Jarus Show More ## Pricing Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) ## LogMeIn Rescue Integrations (11) What do users say about integrations? Verified by LogMeIn Rescue [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agiloft Contract Management Suite ](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HappyFox Help Desk ](https://www.g2.com/products/happyfox-help-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 5/13/2024 "I have used logmein and it's easy to take user's on remote" 5/5 What do you like best about LogMeIn Rescue? On logmein we can easily share files, use the script that's already available to save time. I personally like logmein it's easy for user's to access as well. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Nothing much I can say because I like using logmein Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? We can take user's on remote to help quickly resolve the issue Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Enterprise (\> 1000 emp.) 5/10/2024 "It is very useful app, but sometimes it disconnect and don't respond for a while" 4/5 What do you like best about LogMeIn Rescue? It's very handy and easy to use, quick opening app. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Its disconnects sometime, have to change password every month Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Helping user very easily Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 4/18/2023 "Great and Intuitive Tool For User" 5/5 What do you like best about LogMeIn Rescue? I find that this software is very intuitive both for support reps and users. We use it mainly to support our end users and find that in terms of functionality, it checks everything we need. One of their latest features the "calling card" was a really great idea as it allowed users to request support. Those who aren't interested in that feature can just not disable it. In addition to that, there are collaboration tools between support reps to help each other when working with a user. I've used this plenty of times when I was scratching my head on an issue and had to have a second pair of eyes look at it. Sometimes it was a quick fix and thankfully LogMeIn Rescue makes it even easier. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I don't really have too many issues with LogMeIn Rescue. The quality and features are there and are functional. As I mentioned in the best about Rescue, it satisfies all our requirements. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? This tool allows us to connect with users and elevate privileges for advanced system tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GK Greg K. Enterprise (\> 1000 emp.) 3/29/2023 "Simple and effective remote support" 5/5 What do you like best about LogMeIn Rescue? It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely have external technicians remotely connect to help troubleshoot issues with their products. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The price was steeply increased from the software we previously used for remote support. I do not like the monthly/annual licensing structure. I was lucky in the at accounting did not force us to purchase based on price comparisons. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? My team supports manufacturing operations globally. We develop custom hardware and software for use in factories and need to remote connect to the machines deployed on the factory floors to provide support for the technicians onsite. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mithun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mithun S.") MS Mithun S. Level 2 Technical Analyst Small-Business (50 or fewer emp.) 11/16/2023 "Nice tool for remote assistant" 5/5 What do you like best about LogMeIn Rescue? Rescue lens app which help you to access user mobile camera and guide the user Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Nothing as of now great tool I must recommend Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? We can resolve problems sitting from different countries Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ahana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahana B.") AB Ahana B. Azure Admin and Business Analyst Enterprise (\> 1000 emp.) 11/16/2023 "It's an awesome software to connect with user through remote" 5/5 What do you like best about LogMeIn Rescue? It's easy access to users computer with admin accessibility Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Sometimes the the we browser is not accessible easily. But the desktop app is best to use Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? It's almost good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![phil s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "phil s.") PS phil s. Sr. Director of Ops Small-Business (50 or fewer emp.) 8/22/2023 "Rescue to the Rescue" 5/5 What do you like best about LogMeIn Rescue? How easy it is to start a session and explain to external users how to get our support tech into their machines to assist them when their needs. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I dont have any dislikes with Rescue. We have successfully used this product for multiple years. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Remote employee use to access on premise information and date and remote support assistance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CG Christopher G. Mid-Market (51-1000 emp.) 4/12/2023 "Great Product for remote support needs" 5/5 What do you like best about LogMeIn Rescue? Love the ease of which we can connect remotely to our clients and help resolve their issues. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The ability to voice chat with a client in one connection instead of multiple. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? By allowing us to connect remotely to our machine, we can resolve issues or gather the information to resolve problems immediately. Previously we had to ship the complete device back or go on-site to resolve the clients' issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vignesh r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh r.") VR Vignesh r. Application Engineer Enterprise (\> 1000 emp.) 4/19/2023 "Best remote support software of 2023!" 4.5/5 What do you like best about LogMeIn Rescue? Recently we switched to Rescue software for handling our co-worker's desktops/laptops remotely to fix things if something went wrong. And we were surprised by the application's user-friendliness, and everyone from our team could use the software without much training. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? One disgusting thing with Rescue software is the timelines they set for each significantly shorter session, and our team struggles to figure out things under a much shorter duration. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Every day at work, people face many issues such as login, network or any other issues. One cannot visit every desktop/laptop to fix those issues. Rescue software does this remotely without compromising the results. Review collected by and hosted on G2.com. Show More 4/20/2023 Validated ReviewerIncentivizedSource: G2 invite ![Erik C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik C.") EC Erik C. Innovation Engineer Industrial Automation Mid-Market (51-1000 emp.) 12/6/2022 "Specialized IT support with Rescue" 4.5/5 What do you like best about LogMeIn Rescue? The best thing about Rescue is that you can provide support in a more specialized way, because of the title that I put, it is a specialization to be used as well as technical support, but it also gives you the possibility to go further with its characteristics, where you can log in from any device that I love, you can log in to devices that are in connection mode forever, where this helps you in case the device doesn't work as it is but you have a live connection on that device, it has very good security to protect All the transactions and connections you make, you can also integrate it with APIs to automate support performance and efficiency. The video support feature allows users to take virtual tours. The system integrates with services like ServiceNow and Salesforce to facilitate customer engagement and track support requests. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? What I didn't like was the lack of compatibility for IOS devices because in my company, some collaborators used macbook for daily work use and the client application didn't work as is, so we had to reinstall it to make it work again, too that it is very expensive and it is understandable in part, because it has many tools and how you can work with them, and it is also difficult for inexperienced users who will be supported by how it handles certain functions Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Solved technical problems in the organization such as software installation, ethernet device upgrade, internet connectivity problems, application problems, hardware problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about LogMeIn Rescue? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LogMeIn Rescue ](https://www.g2.com/products/logmein-rescue/discussions/new) GU Guest User What is Rescue used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rescue-used-for) ![Ranee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranee S.") RS Ranee Shaw • Last activity over 6 years ago What version of Mac OS is preferred for remote connections? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) [ View all Discussions ](https://www.g2.com/products/logmein-rescue/discuss) ## Pricing Options Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us ### Remote Device Support $109.00 1 technician [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) LogMeIn Rescue Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,152) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") LogMeIn Resolve 4.3/5(469) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-logmein-rescue) ##### ##### LogMeIn Rescue Features Platform Reporting Activity Dashboard Cross-Platform Access Ticket and Case Management Workflow Attachments/Screencasts Communication Channels Customer Portal Live Chat Support Administration Usage Information Diagnostics Session Recording [ View More Features ](https://www.g2.com/products/logmein-rescue/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,152) ](https://www.g2.com/products/teamviewer/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/logmein-rescue/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Service Desk](https://www.g2.com/categories/service-desk)[Co-Browsing](https://www.g2.com/categories/co-browsing)[Remote Video Support](https://www.g2.com/categories/remote-video-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption)[What enterprise load balancing platforms have the best support for zero-downtime deployments so engineering teams can push updates without customer-facing interruptions?](https://www.g2.com/discussions/what-enterprise-load-balancing-platforms-have-the-best-support-for-zero-downtime-deployments-so-engineering-teams-can-push-updates-without-customer-facing-interruptions)[Best voice transcription software for business meetings](https://www.g2.com/discussions/best-voice-transcription-software-for-business-meetings) [What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Pros and Cons Details](https://www.g2.com/products/logmein-rescue/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)