LogMeIn Rescue Features

Based on 36 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 36 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 37 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 28 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 54 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 53 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Allows remote usage and access across a range of operating systems and device types 58 reviewers of LogMeIn Rescue have provided feedback on this feature.

Allows remote desktop administrators access to connected mobile devices This feature was mentioned in 50 LogMeIn Rescue reviews.

Centrally manages, configures, and oversees applications on employee devices This feature was mentioned in 52 LogMeIn Rescue reviews.

As reported in 63 LogMeIn Rescue reviews. Allows administators to take control of a connected endpoint device

Based on 52 LogMeIn Rescue reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 50 LogMeIn Rescue reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 54 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 42 LogMeIn Rescue reviews.

Based on 59 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 47 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 55 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 46 LogMeIn Rescue reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 66 LogMeIn Rescue reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Routes tickets automatically to the appropriate user. This feature was mentioned in 25 LogMeIn Rescue reviews.

As reported in 26 LogMeIn Rescue reviews. Prioritizes tickets based on factors configured by the user.

As reported in 29 LogMeIn Rescue reviews. Notifies the IT team when a ticket needs action.

As reported in 33 LogMeIn Rescue reviews. Provides a forum for answers to common questions.

As reported in 28 LogMeIn Rescue reviews. Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance. 39 reviewers of LogMeIn Rescue have provided feedback on this feature.

As reported in 39 LogMeIn Rescue reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. This feature was mentioned in 27 LogMeIn Rescue reviews.

Enables access to service desk features via mobile device. This feature was mentioned in 35 LogMeIn Rescue reviews.

As reported in 36 LogMeIn Rescue reviews. Enables employees to view the status of their tickets.

Based on 29 LogMeIn Rescue reviews. Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 31 LogMeIn Rescue reviews.

Offers visibility into employee device activity 59 reviewers of LogMeIn Rescue have provided feedback on this feature.

Allows for integration of support, chat, diagnostic or other IT management tools 48 reviewers of LogMeIn Rescue have provided feedback on this feature.

Based on 58 LogMeIn Rescue reviews. Provides administrators with performance information to

Provides the ability to record remote access and support sessions This feature was mentioned in 56 LogMeIn Rescue reviews.

As reported in 60 LogMeIn Rescue reviews. Allows remote access and support sessions to be transferred between users

Allows administrators access to devices, regardless of end-user's presence This feature was mentioned in 58 LogMeIn Rescue reviews.

As reported in 64 LogMeIn Rescue reviews. Allows remote users to share files with other remote users

Provides screen sharing options to allow access to view or control real-time activities. 46 reviewers of LogMeIn Rescue have provided feedback on this feature.

Based on 45 LogMeIn Rescue reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions. 42 reviewers of LogMeIn Rescue have provided feedback on this feature.

Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 39 LogMeIn Rescue reviews.

As reported in 43 LogMeIn Rescue reviews. Provides multiple technician support simultaneously.

As reported in 43 LogMeIn Rescue reviews. Allows users to switch between multiple end users’ monitors with a single click.

Provides permssion for access control of user's web browser

Allows agents to navigate through web pages by swapping or shifting pages on user's behalf

Provides real time assitance across web and mobile

Enable the remote locking down and encryption of employee devices 39 reviewers of LogMeIn Rescue have provided feedback on this feature.

Based on 45 LogMeIn Rescue reviews. Unifies endpoint management of employee devices

Based on 44 LogMeIn Rescue reviews. Registers employee-owned or company-distributed devices for IT access

Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 40 LogMeIn Rescue reviews.

Based on 39 LogMeIn Rescue reviews. Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides high-level security during co-browsing sessions

Provides secured masking on sensitive data (i.e. account numbers or passwords)

How satisfied are you with this app/integration in the ServiceNow ecosystem?

How valuable is it to be able to use this product with ServiceNow?

Based on 43 LogMeIn Rescue reviews. Remotely wake, restart, and install applications on sleeping devices.

Based on 33 LogMeIn Rescue reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers.

Based on 43 LogMeIn Rescue reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions. 32 reviewers of LogMeIn Rescue have provided feedback on this feature.

Based on 34 LogMeIn Rescue reviews. Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. 40 reviewers of LogMeIn Rescue have provided feedback on this feature.

Based on 40 LogMeIn Rescue reviews. Allows mobile device access to provide support or connect to your computer from anywhere.

Based on 39 LogMeIn Rescue reviews. Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 41 LogMeIn Rescue reviews.

As reported in 43 LogMeIn Rescue reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Allows users to generate text based on a text prompt. This feature was mentioned in 11 LogMeIn Rescue reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 11 LogMeIn Rescue reviews.

Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification

Allows support agents remote access to the customer's smartphone or tablet

Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution

Allows users to store and manage previously created content

The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions

Customers and support agents can communicate via text, voice, and chat

The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot

This product is easy to use for customers with low tech-literacy like older customers

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting