--- title: LogMeIn Rescue Reviews meta\_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 209 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews & Product Details Visit Website LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. * * * Product Website LogMeIn Rescue Seller [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) Discussions [LogMeIn Rescue Community](https://www.g2.com/products/logmein-rescue/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tom Jarus Show More ## Pricing Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) ## LogMeIn Rescue Integrations (11) What do users say about integrations? Verified by LogMeIn Rescue [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agiloft Contract Management Suite ](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HappyFox Help Desk ](https://www.g2.com/products/happyfox-help-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Business Central ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nexthink ](https://www.g2.com/products/nexthink/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews) Show More ![Lithun K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lithun K.") LK Lithun K. IT Administrator Mid-Market (51-1000 emp.) 6/5/2022 "Good for Company use" 4.5/5 What do you like best about LogMeIn Rescue? grouping, file sharing, remote reboot, remote updates Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Sometimes client system shows offline , needs manual reebot Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: good Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? software issues, updates, hardware and software support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Miguel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel H.") MH Miguel H. Cardholder Service Representative Small-Business (50 or fewer emp.) 3/18/2022 "Time-frames" 5/5 What do you like best about LogMeIn Rescue? The timeframe to connect to user computers, takes just a couple of seconds Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The interface when it comes to mobile devices, The mobile device interface is not fast at all Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Everything related to take control of computers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Juvenal V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juvenal V.") JV Juvenal V. Field Service Technician Mid-Market (51-1000 emp.) 10/14/2021 "Most hassle free remote access" 5/5 What do you like best about LogMeIn Rescue? I like the ease of use of this rescue tool. Definitely one of the best to use at work when remotely helping someone with computer issues. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? It does tend to trigger some pop-ups on the user's end when attempting to connect. It can confuse the user if they don't follow directions. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? I've been able to help remote workers with various issues ranging from VPN connectivity to printer setups. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RG Roberto G. Project & Product Manager Enterprise (\> 1000 emp.) 3/31/2021 "LogMeIn Rescue makes it easy for me to support customers of all types" 4.5/5 What do you like best about LogMeIn Rescue? I like that the software has been exciting to me because I deal with my customers all the time. It's straightforward and convenient to use, it's not slow at all, and it maintains an excellent distribution line. I think it's incredible to localize your tools and start providing solutions quickly. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I don't particularly appreciate that the price is too high, the software does good things, but I consider it to be very expensive. Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: I recommend it for any technical support process; it has given excellent manageability for all types of customer query resolution management. Without a doubt, it has demonstrated optimal functionality. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? We are using an exciting tool which is this one for internal support. It has been exceptional to indicate a new informative version of case resolution. The ROI has been excellent; there is no negative difference between the price and what it produces for our company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/16/2021 "A great remote support tool" 5/5 What do you like best about LogMeIn Rescue? I like the ease of use and breadth of features. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I'm not too fond of the loops one has to jump through when trying to control a MacOS computer. Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: Rescue has all the features we want or need in a help desk support software. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Offering remote support to our clients has become second nature. We have been able to service many clients using Rescue. Review collected by and hosted on G2.com. Show More 11/18/2021 Validated ReviewerIncentivizedSource: G2 invite RA Rekha A. Advisory system Analyst Enterprise (\> 1000 emp.) 3/25/2021 "True rescue when needed" 5/5 What do you like best about LogMeIn Rescue? I really like how a person can control my device (laptop) to check what is the issue and i can also chat with him/her regarding the issue. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Nothing as such. But it sometimes feel when we are controlling someone's device, it is a bit slow in movement. Other than that I really like it. It is pretty helpful. Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: This is really good product, easy to use and easy to handle. I like the way it has provided me support in my tough days when i was facing an issue with my device . go for this. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? I faced network configuration missing in my device, i faced few permissions were not provided for my user to complete the task on my laptop. So it was helpful in that. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Lakshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lakshita S.") LS Lakshita S. Senior Project Engineer Enterprise (\> 1000 emp.) 3/23/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Justifies the title" 4/5 What do you like best about LogMeIn Rescue? User friendly remote support interface. Quick connection and maintained across restarts Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Sometimes after restart the support agent makes you wait. Not sure if the issue is related to the agent or software. Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: Go for it, it can rescue you in all software related issues. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Vpn issues and audio device issues. Helps to solve problems remotely without physically taking your device to a support person Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Swarupa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swarupa K.") SK Swarupa K. Network Engineer Mid-Market (51-1000 emp.) 6/22/2021 "Best for customer remote access" 4.5/5 What do you like best about LogMeIn Rescue? User friendly with all features like adding new engineer,chats,adding multiple sessions Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? No major dislikes as it is fulfilling at requirements for session Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: I would suggest to use logmein rather than other remote support applications Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Will take remote of the customer and perform troubleshooting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vineet P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vineet P.") VP Vineet P. Managed Services Engineer Small-Business (50 or fewer emp.) 6/26/2021 "LogMeIn Rescue good stuff!" 5/5 What do you like best about LogMeIn Rescue? Available on mobile, i can access while on the go. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Due to the internet connections, it sometimes gets very slow Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: Good and premium service, easy to setup also. All cloud-based management. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Monitoring customer servers and computers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kevin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin P.") KP Kevin P. Desktop Support Engineer Small-Business (50 or fewer emp.) 3/22/2021 "Lower Latencies & Highly Professional" 5/5 What do you like best about LogMeIn Rescue? One of the Best Software Support Solution. Highly Recommend for the Professional Environments. Safe & Very Efficient in Protection against the IT Troubleshooting Methods. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? UI is Somewhat Complicated but Support Engineers are Always Helpful in any Need of Support. Review collected by and hosted on G2.com. Recommendations to others considering LogMeIn Rescue: One of the Best Suggestions to LogMeIn Rescue is to Make the UI better and Better in Every Update. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Providing Remote Solutions and Troubleshooting with the Remote Support with lowest Latencies and Flexibility is what LogMeIn Rescue is all About. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about LogMeIn Rescue? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LogMeIn Rescue ](https://www.g2.com/products/logmein-rescue/discussions/new) GU Guest User What is Rescue used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rescue-used-for) ![Ranee S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranee S.") RS Ranee Shaw • Last activity over 6 years ago What version of Mac OS is preferred for remote connections? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) [ View all Discussions ](https://www.g2.com/products/logmein-rescue/discuss) ## Pricing Options Pricing provided by LogMeIn Rescue. ### Rescue Enterprise Contact Us ### Remote Device Support $109.00 1 technician [ View More Pricing Information ](https://www.g2.com/products/logmein-rescue/pricing) LogMeIn Rescue Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,152) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") LogMeIn Resolve 4.3/5(469) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-logmein-rescue) ##### ##### LogMeIn Rescue Features Platform Reporting Activity Dashboard Cross-Platform Access Ticket and Case Management Workflow Attachments/Screencasts Communication Channels Customer Portal Live Chat Support Administration Usage Information Diagnostics Session Recording [ View More Features ](https://www.g2.com/products/logmein-rescue/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,152) ](https://www.g2.com/products/teamviewer/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/logmein-rescue/competitors/alternatives) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Help Desk](https://www.g2.com/categories/help-desk)[Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Service Desk](https://www.g2.com/categories/service-desk)[Co-Browsing](https://www.g2.com/categories/co-browsing)[Remote Video Support](https://www.g2.com/categories/remote-video-support) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption)[What enterprise load balancing platforms have the best support for zero-downtime deployments so engineering teams can push updates without customer-facing interruptions?](https://www.g2.com/discussions/what-enterprise-load-balancing-platforms-have-the-best-support-for-zero-downtime-deployments-so-engineering-teams-can-push-updates-without-customer-facing-interruptions)[Best voice transcription software for business meetings](https://www.g2.com/discussions/best-voice-transcription-software-for-business-meetings) [What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[Which columnar databases deliver near-instant results on complex analytical queries across billion-row datasets?](https://www.g2.com/discussions/which-columnar-databases-deliver-near-instant-results-on-complex-analytical-queries-across-billion-row-datasets)[Pros and Cons Details](https://www.g2.com/products/logmein-rescue/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)