--- title: LogicMonitor Reviews meta_title: 'LogicMonitor Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 644 reviews by the users' company size, role or industry to find out how LogicMonitor works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 644 scale: '5' date_modified: '2026-08-12' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- # LogicMonitor Reviews **Vendor:** LogicMonitor **Category:** [Observability Software](https://www.g2.com/categories/observability-software) **Average Rating:** 4.5/5.0 **Total Reviews:** 644 ## About LogicMonitor LogicMonitor is an AI-first observability platform that helps enterprises protect revenue, brand reputation, and customer experience in a digital-first world. As every customer interaction depends on application and infrastructure performance, downtime is more than an IT issue—it is a business risk. LogicMonitor eliminates blind spots across cloud, infrastructure, applications, and the Internet, giving IT teams unified visibility from user experience to code-level performance. With AI-powered insights, intelligent alerting, and automation, LogicMonitor helps organizations detect, prioritize, and prevent issues before they impact customers. By enabling teams to move from reactive incident response to autonomous IT operations, LogicMonitor helps modern enterprises reduce disruption, operate efficiently at scale, and keep digital services performing reliably. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube. ## LogicMonitor Pros & Cons **What users like:** - Users value the **ease of use** in LogicMonitor, praising its intuitive navigation and user-friendly interface. (20 reviews) - Users value the **ease of implementation** with LogicMonitor, praising its fast deployment and intuitive management. (17 reviews) - Users commend the **extensive monitoring capabilities** of LogicMonitor, covering various technologies in diverse environments. (17 reviews) - Users value **comprehensive monitoring** by LogicMonitor, offering deep visibility across applications, cloud, and hybrid infrastructures. (16 reviews) - Users value the **excellent customer support** offered by LogicMonitor, enhancing their ability to manage environments efficiently. (16 reviews) - Insights (15 reviews) - Users value the **seamless integrations** of LogicMonitor, enhancing monitoring across diverse environments and tools effortlessly. (15 reviews) - Users appreciate the **comprehensive alerting system** in LogicMonitor, which allows flexible configurations and actionable insights. (14 reviews) - User Interface (14 reviews) - Visibility (14 reviews) **What users dislike:** - Users find the **learning curve steep** , needing advanced skills for effective use of LogicMonitor's features. (9 reviews) - Users note the **limited features** of LogicMonitor, leading to potential workarounds and a steep learning curve. (9 reviews) - Users find LogicMonitor **expensive** , especially for small teams, with complex integrations and a lack of free tier options. (8 reviews) - Users express concern over **inadequate monitoring** capabilities, making it challenging to manage traditional server workloads effectively. (8 reviews) - Users find the **configuration complexity** challenging, requiring significant effort and skills for effective utilization of LogicMonitor. (7 reviews) - Users note the **feature deficiencies** of LogicMonitor, requiring workarounds and additional time for effective functionality. (7 reviews) - Users find that **LogicMonitor lacks essential features** , leading to workarounds and inefficiencies in usage. (7 reviews) - Not User-Friendly (7 reviews) - Pricing Issues (7 reviews) - Feature Issues (6 reviews) ## LogicMonitor Reviews ### 1. Predictive Forecasting Controls Are a Math Nerd’s Dream **Rating:** 4.5/5.0 stars **Reviewed by:** Nidhi S. | Data Analyst Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2026 **What do you like best about LogicMonitor?** Senior advised me just to watch the alerts from the server. I'm Data Analyst intern, I don't care about pings on the server. I looked through the metric graphs, and noticed the “Predictive Forecasting” settings. The "Training Window" slider (30 days, 90 days, or customized offset) can be adjusted manually to train this Holt-Winters math model. This is possible even for changing confidence interval! If you're not one of the happy normal users, but you're a math nerd, you can see the HTML5 canvas training forecast line change when you change the training offset (if you don't, you can lock it), and that's pure heaven. **What do you dislike about LogicMonitor?** This is a beautiful feature that they don't publicise! The training slider is deep within the two sub-menus in widget settings. Other than that, if I export to CSV, it only includes historical raw data and not forecasted coordinate points computed. I don't like having to copy coordinates for my Python script! **What problems is LogicMonitor solving and how is that benefiting you?** Manager wants to know what will be the first time that our database disk is going to be full? Rather than manually regressing the data for a few hours, I employed this forecast tool. I set training window to disregard the temporary training data spikes last month, and BOOM! It gave exact date (October 14th). I've been blown away by my prediction slide deck. Made my internship by getting a niche feature! ### 2. LogicMonitor has cut our MTTR 42% and provided tight ROI. **Rating:** 4.5/5.0 stars **Reviewed by:** Tiya P. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2026 **What do you like best about LogicMonitor?** I'm DevOps engineer, I am measuring everything in numbers. We have been using LogicMonitor for a total of 14 months. Best part is having an agentless collector architecture. We installed collector on 1 standard VM and in 2 hours it discovered more than 650 network devices & servers. This reduces manual set up time by 80% versus previously used agent based tool. Ring logic is good. We used switches for dynamic thresholds for CPU and memory instead of static thresholds. This was the reason alert noise is going down by 62%. We were receiving 400 alerts a week from our on call team and now we are receiving 150 actionable alerts a week! Full support for integration with Terraform. Monitoring is "As Code". Very low API response time - always <50ms for metric queries. **What do you dislike about LogicMonitor?** pricing model is strictly on the number of devices. We have both Kubernetes and AWS auto scaling groups in place. Occasionally short-lived containers and or EC2 instances are being started for 1 hour, as a result that is consuming licence quota. Due to this, we are paying 12% more than we expected on our monthly bills. **What problems is LogicMonitor solving and how is that benefiting you?** Main problem it is solving is hybrid infrastructure visibility. We have 30% on-premise data center and 70% AWS cloud. Both now in a single pane of glass dashboard. Benefit can only be quantitative: Now, with the visibility into the exact root cause node in dashboard, Mean Time to Resolve (MTTR) is improved to 26 minutes, down from 45 minutes (42% improvement). The uptime of the infrastructure is improved from 99.91% to 99.99% for last two quarters. Capacity planning report made it very easy to identify and downsize 40 idle VMs. This optimization is soaring the savings in cloud billing by a sum of exactly $3,200 a month. Complete overall ROI is realized after just 8.5 months. ### 3. Hands-Free Multi-Cloud Monitoring with Easy Collector Setup and Fast Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjit P. | Cloud Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about LogicMonitor?** As a Cloud Engineer, I am currently responsible to manage large multi-cloud (AWS & Azure) infrastructure for my organization. Best thing I like about LogicMonitor is the collector setup. We simply deploy one collector in our VPC and it automatically discovers all cloud resources. Does not require deploying agent on all servers or databases. Works with all cloud services such as ACKS, EKS, RDS and other cloud services. Dashboards are very interactive and easy to build. I built a lot of custom dashboards for app teams and database teams to view their own metrics. Also, alerting is very fast and reliable. When any one of my pods is crashing or when the CPU hits 90, I receive Slack and PagerDuty messages immediately. Easy to set, but once it is in place it will be totally hands-free. **What do you dislike about LogicMonitor?** If your cloud environment is extremely large and you have thousands of resources then pricing is a bit on the high side. But sometimes we are getting alarm storm if we don't tune the default thresholds correctly during starting up. Another thing is writing custom datasources. If default monitoring is not there, we need to write scripts in Groovy for custom datapoints. For beginners, learning Groovy for monitoring is very difficult and slow. Further, if you place too many graph widgets in a single dashboard, UI will be slow loading sometimes. **What problems is LogicMonitor solving and how is that benefiting you?** We currently check AWS CloudWatch, Azure Monitor, standalone network tool for checking issues. It was big headache to jump between portals. At the moment we have one pane of glass for all. Helping me find the root cause of an issue very quickly. Application speed is slow—server metrics, network traffic and database load all can be viewed in one place, simultaneously. It saves our lot of time and MTTR (Mean Time to Resolve) is reduced nicely. Obtaining bugs before it's being reported to us. ### 4. The "All in one" monitoring tool, very useful for DevOps". **Rating:** 4.5/5.0 stars **Reviewed by:** Diya P. | Cloud & DevOps Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about LogicMonitor?** We have been using LogicMonitor in my company for some 1 year. The best thing I like is that it can monitor servers, network, cloud (AWS, Azure) and everything in one dashboard. Deploying collectors, and they auto-disonnect everything was really easy. The alerts are extremely speedy and PagerDuty and Slack integration seems to be doing wonder for our on call team. Dashboards are utterly flexible, I created separate dashboards for management, and for technical team. Saves me tons of time locating problems. **What do you dislike about LogicMonitor?** The loading of the UI with a large number of widgets on the dashboard is sometimes a bit slow. Also, the generation of custom (complex) datapoints/custome scripts for monitoring has some learning curve and in the beginning you might find it not so easy to understand. Also the price is a little bit on the expensive side when have a whole slew of devices to track. Occasionally, thresholds are not well tuned from the beginning, which can cause us false alerts. **What problems is LogicMonitor solving and how is that benefiting you?** Prior to this, we had 3-4 different tools which we were using for various purposes. We now have a place in central monitoring for all of our monitoring. It provides us excellent information about infrastructure performance. We receive the alert if the server's CPU goes high, before customers complain that their site is down. I use it to get incident resolution done a lot quicker as my team can view metrics and logs all in a single place. It simplifies overall the management of the infrastructure for DevOps teams. ### 5. Real-Time Alerts and a Clean Dashboard for Confident Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Saniya s. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2026 **What do you like best about LogicMonitor?** The greatest advantage of LogicMonitor is its real-time alerting and extremely clean dashboard. As a Growth Marketer, my growth team manages high spending Google and Meta ad campaigns. Without our main landing page or sign-up API, we would forfeit a lot of money and leads. LogicMonitor enables us to monitor our site performance and database condition as it happens. I can check the health of the main green/red line on my joint shared dashboard, instead of calling my DevOps team and asking, "Is the server working fine?". When there's any little lag in our checkout page we're alerted and we can pause the ads right away—the alert system is really quick. **What do you dislike about LogicMonitor?** One of the challenges is the steep learning curve for someone not necessarily in the tech space, so the tool is definitely aimed towards the core tech people. Creating own dashboards for marketing metrics (such as a certain landing page load time) is somewhat complex. Setting up alerts was a bit tricky and ended up taking some support of ours in the IT department. Furthermore, the charges are somewhat higher for medium-sized startups. It'd be nice if they could create a “plain service” for non-IT folks who just want basic monitoring of basic web sites and APIs which is simpler and cheaper. **What problems is LogicMonitor solving and how is that benefiting you?** Prevention of Ad-Spend Wastage: Previously once the ad-spending campaign starts there we had to wait for the website to be down or slow, only found out on Monday when we wasted thousands of Rupees. Now it's logical to alert us as we discover it and we can respond in real time. Team Collaboration is improved: We have a common dashboard; both marketing and engineering teams understand what is pending and moving at the same pace. If our campaign traffic is having an impact on the server load, we can easily tell that we need to prepare for it and deploy extra servers to serve the additional load in advance. Uptime Tracking: We have a critical lead generation form that we're able to track uptime of 99.9%, which plays a direct role in meeting our monthly sign up goals. ### 6. Best-in-Class UI, Performance, and Support from LogicMonitor **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas P. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about LogicMonitor?** Best UI and performance of the tool to get to know about alerting Great level of ROI by using this tool, Support and onboarding help is always great with LogicMonitor, It provides integration with Teams which is the best to get the alert directly in Teams channel. AI is introduced to make the process faster **What do you dislike about LogicMonitor?** there is nothing to dislike about LogicMonitor at this point of time **What problems is LogicMonitor solving and how is that benefiting you?** Great level of alerting configuration and wide variety of network firewall products can be configured. ### 7. Wide-Ranging Integrations Across Cloud and On-Prem **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about LogicMonitor?** It offers a wide range of potential integration methods across both cloud and on-premises platforms and infrastructure. **What do you dislike about LogicMonitor?** It’s difficult to simply suppress linked alerts without having to do additional configuration. Also, many of the more advanced features seem to require a higher-cost subscription tier. **What problems is LogicMonitor solving and how is that benefiting you?** It provides reliable assurance that our monitoring data is consistently captured and that historical metrics are easy to review. Its stability gives us confidence that we can identify root causes, correlate incidents, and then adjust monitoring thresholds or address any component that may be failing. ### 8. Proactive Server Monitoring That Helps Us Prevent Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Robert B. | Lead Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about LogicMonitor?** Logic Monitor allows us to monitor all of our servers and anticipate potential problems before they happen, such as heavy disk space utilisation and similar issues. **What do you dislike about LogicMonitor?** Logicmonitor costs more than some of its competitors, and when we were setting it up, we found that some of the rules required for remote communication were quite complex. **What problems is LogicMonitor solving and how is that benefiting you?** Logicmonitor allows us to monitor servers in our VMware environment for key measurables such as disk space, RAM, and CPU usage. It also helps us identify bottlenecks that could cause slowdowns or potential failures before they’re reported by end users. This lets us act sooner and keep everything moving. ### 9. Real-Time IT Health Monitoring Made Easy with LogicMonitor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about LogicMonitor?** LogicMonitor is a cloud based Infrastructure monitoring tool. Its best is its ability to monitor the IT environment health and performance in real time **What do you dislike about LogicMonitor?** Tuning the alerts dynamically is the major challenge in LogicMonitor setup configuration. Licensing cost is higher when the number of devices increases. **What problems is LogicMonitor solving and how is that benefiting you?** The problem that LogicMonitor solving for me is real time monitoring of Infrastructure ### 10. LogicMonitor: When AI Watches Your IT **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi R. | DevOps Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about LogicMonitor?** What I like best about LogicMonitor is how it makes monitoring feel effortless. The AI-driven insights cut through the noise, so instead of drowning in alerts, I get clear, actionable information. It’s also great at giving end-to-end visibility across systems, which makes troubleshooting and performance tuning so much faster. Overall, it helps me focus less on chasing issues and more on actually improving operations. **What do you dislike about LogicMonitor?** The setup can feel complex at first, and the UI could be more intuitive for new users. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor helps us solve the problem of limited visibility and constant alert fatigue. With its AI-driven monitoring, we can see issues across our entire infrastructure in real time and even predict problems before they escalate. This has reduced downtime, sped up troubleshooting, and freed up the team to focus on improvements instead of firefighting. In short, it keeps our systems healthier and our workdays a lot smoother. ### 11. Great tool and valuable partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Wren D. | NOC and Automations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicMonitor?** LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers. **What do you dislike about LogicMonitor?** Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately. **What problems is LogicMonitor solving and how is that benefiting you?** As a MSP that provides enterprise services, our primary use of LM is using alerts to create tickets, which directs our work solving issues and notifying our clients when things happen within their environments. Additionally gives us excellent visibility into our client environments, which allows us to continually tune their environments to maintain and improve them over time. That data can also be used to drive revenue by allowing our technical teams to reach out to account managers when opportunities for upgrade projects or hardware replacements come in. ### 12. Extremely powerful tool and only limited by your own ability **Rating:** 4.5/5.0 stars **Reviewed by:** Liam P. | Infrastructure & Network Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about LogicMonitor?** LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach. Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy. Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way. **What do you dislike about LogicMonitor?** I'm not the largest fan of the new UIv4, I'm very much used to v3 and for me I find it a lot simpler to locate everything I need. Sometimes in v4 it's been hidden behind different menu's or moved. Only other minor thing is the quality of support can differ depending on who's looking into your support ticket. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor has already came in and provided more detail than our previous tool. One example is the advanced monitoring showed us a latency issue on some SAS disks in a VRTX, LM very handily provided a graph that showed the exact moment this spiked and we were able to use this data to pinpoint an issue with the controller on the VRTX. Furthermore, the certificate monitoring is allowing us to find locations the certificate resides whereas our previous tool could never provide us this data ### 13. Logic Monitor best NMS partner **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia EMERY A. | Network engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Logic Monitor is currently one of the best network and infrastructure monitoring solutions in the market. Easy to configure, customize and maintain, Logic monitor enhances my skillsets to be more proactive and perform a better analysis and troubleshooting even before issues appears. LM provides a centralized view of my infrastructure including servers, network devices, firewalls, etc. I can configure netflow for network traffic analysis, syslog for servers and i can even monitor temperature and A/C metrics with just 2 clicks. LM provides seamless integration with most technology partners, you will find almost no effort onboarding servers, network nodes, virtual devices and cloud infrastructure in less than a minute. You can also monitor websites not only web servers to see important counters such as visits, etc. You can also manage and customize alerts, thresholds and schedule down time easily when scheduling maintenance windows and working with change management in a production environment. **What do you dislike about LogicMonitor?** LM proved to be too efficient in terms of monitoring. You will find yourself tuning some features such as the collection schedules unless you want to have Terabytes of logic monitor traversing your network. Although LM provides seamless integration with most technology partners, some sought after features for Wireless Heat Maps are not present. I can't complain of the flexibility and data from the network topology maps but real time data regarding Wi-Fi metrics would be absolutely awesome to have in just one in a widget. **What problems is LogicMonitor solving and how is that benefiting you?** Diverse technologies infrastructure needs a single pane of glass monitoring. ### 14. My experience with logicmonitor has been nothing short of exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** LogicMonitor is an incredibly useful tool for any business, it helps give you a better oversight of your entire estate from your desktop environment to your on-prem server or cloud environment. It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily. Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back. **What do you dislike about LogicMonitor?** There isn't much to dislike about logicmonitor, the only 2 things that spring to mind are the lack of customisation in terms of colours and freedom of report customisation, it would be great if yo u could make the dashboard and reports look more 'corporate' rather than having to use standard white, black, blue and grey colours. Although there are a variety of data sources which are easy to use out of the box, there are some basic data sources that we thought of which we thought would have come as standard. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor has helped us with getting to the bottom of some business issues which have been a common occurance, we have been able to leverage the system to automatically spot trends in log files and windows event viewer. It also has provided various in depth errors when a major service outage happens with a specific system, this helps with our mean time to resolution, customer satisfaction and overall system uptime. ### 15. Single Pane of Glass! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about LogicMonitor?** Resource insights! Ops notes allow you to make a line to show when an event happened, then you can look at another device and see something that happened at that same time which could have triggered the critical event. results in better time to resolution. I love the fact that if anything has an API you can query that API and then build a graph off of it in LogicMonitor. Graphs\dahsboards are amazing! and createing custom datasource with PowerShell and Groovy is really fun and exciting! **What do you dislike about LogicMonitor?** nothing at this time - I really enjoy this product! This is a truly easy product to use. **Recommendations to others considering LogicMonitor:** Do it! This is an amazing monitoring tool with a great implementation team **What problems is LogicMonitor solving and how is that benefiting you?** consolidating a few monitoring tools down to one. We went for 4 tools down to just one, I have never looked back. the single pane of glass is amazing ### 16. Powerful monitoring and reporting tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh N. | Network Management Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** Its vendor agnostic tool with greater AI and correlation capabilities with user friendly UI and configurations. It has helped us to correlated the events into meaningful insights , reduce MTTR value. **What do you dislike about LogicMonitor?** There is nothing that i have seen not good. **What problems is LogicMonitor solving and how is that benefiting you?** It has helped us to take our monitoring to the next level by providing various capabilities i.e. AI Ops, Cloud and OnPremise resource monitoring and correlation, deeper insights, root cause summary and analysis, parent -child relationship of the events etc with the e2e obsevability to the users. ### 17. Great network monitoring tool with cloud integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ankur G. | Senior Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about LogicMonitor?** SAAS platform. Lightening fast support and hybrid deployment. The oids are updated regularly and support for vendors that are not Available on other platforms **What do you dislike about LogicMonitor?** The cost of the tool is a bit high and the integrations are somewhat complex to configure. **What problems is LogicMonitor solving and how is that benefiting you?** This is our enterprise Network monitoring tool. The dashboards and customised alert history helps us track our network performance and site outages. ### 18. Powerful and Comprehensive **Rating:** 4.5/5.0 stars **Reviewed by:** Jerome B. | AWS Support & Operations Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicMonitor?** First, their dashboard its user friendly and can be configured for easier monitoring. Second, their alerts and logs monitoring it's powerful and comprehensive. Third is their online support, it's fast and their engineers are great. **What do you dislike about LogicMonitor?** The downside is you need to be aware of your cost. For us the AWS cloudwatch cost but once you configured it properly it should be smooth sailing after that. **What problems is LogicMonitor solving and how is that benefiting you?** Easier troubleshooting where is the particular issue and cost optimization. It's makes your life easier. ### 19. Most flexible monitoring tool I've used in 12 years **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor S. | Senior Monitoring Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** The versatility of the tool. I can deploy standard modules in a matter of seconds across thousands of servers. **What do you dislike about LogicMonitor?** The new GUI to be honest. v4 GUI is way worse & slower than the old one. **What problems is LogicMonitor solving and how is that benefiting you?** General overview across all the infrastructure independently of the technology stack. Ability to group & merge metrics from different areas & present it to different team(s). ### 20. Cloud Native Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Taha K. | Director Enterprise Architecture, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about LogicMonitor?** Monitors on-prem, cloud, and hybrid environments. Supports a wide range of technologies: servers, networks, containers, applications, cloud services (AWS, Azure), and more. No on-premises infrastructure needed.Fast to deploy and scale. **What do you dislike about LogicMonitor?** Heavily reliant on internet connectivity for cloud monitoring. Advanced features (like custom DataSources and LogicModules) may require training or scripting skills (e.g., Groovy, PowerShell, or Python). Less appealing for air-gapped environments. **What problems is LogicMonitor solving and how is that benefiting you?** Its automation, wide technology support, and integrations make it a solid choice for enterprises. However, it may not be ideal for smaller teams with limited budgets or minimal scripting expertis ### 21. Possitive experience with LogicMonitor **Rating:** 4.5/5.0 stars **Reviewed by:** Martin R. | Senior Wintel engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about LogicMonitor?** simplicity of management various type of alerts and rules configuration large size of configurable modules communication with the representatives easy platform structure and navigation **What do you dislike about LogicMonitor?** don´t have any bad experience or something to criticize **What problems is LogicMonitor solving and how is that benefiting you?** To monitor status and health of servers (virtual & physical), same as network devices ### 22. Improvement in Infrastructure since using Logi Monitor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicMonitor?** Logic Monitor probes our Infrastructure regularly to let us know what is going on. The information provided by Logic Monitor is valuable and granular. With it's easy to navigate dashboards and availability of metrics, it makes Business As Usual and monitoring an easy job to do. **What do you dislike about LogicMonitor?** Possibly too much information and metrics, but that's not a bad thing **What problems is LogicMonitor solving and how is that benefiting you?** The integration with Fresh Service is great and the ability to raise and auto resolve incidents is brilliant ### 23. More than just SNMP polling **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | Senior Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about LogicMonitor?** Ability to reach into customer environments using probes rather than port forwarding. It's customisable alerts are extrememly helpful **What do you dislike about LogicMonitor?** The interface is exremely cluttered. It is difficult to navigate until you become familiar with its view. **What problems is LogicMonitor solving and how is that benefiting you?** Logic monitor bridged the gap that we had between our SIEM and Desktop management system. ### 24. Best evey tool seen in NMS monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Syed A. | Senior Network Observality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about LogicMonitor?** Very simple and fast UI,very easy to add devices and monitor them. **What do you dislike about LogicMonitor?** Scripting part and Edwin AI is quite complex. **What problems is LogicMonitor solving and how is that benefiting you?** Has capability to monitor entire infrastructure of any environment. ### 25. LogicMonitor review **Rating:** 5.0/5.0 stars **Reviewed by:** Eugenijus Z. | Cloud Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about LogicMonitor?** No need to install agents on every host. **What do you dislike about LogicMonitor?** No "free tier"- can be expensive for small Teams **What problems is LogicMonitor solving and how is that benefiting you?** Centralized view of our cloud infrastructure ### 26. Logicmonitor is essential to our managed service offering **Rating:** 4.5/5.0 stars **Reviewed by:** Kris A. | Solutions Architect and Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about LogicMonitor?** Features, SaaS based, Ease of implementation ,MultiTenancy **What do you dislike about LogicMonitor?** Native reporting engine is limited but does allow for API integration. **What problems is LogicMonitor solving and how is that benefiting you?** Logicmonitor is delivered as cloud based solution which provided a secure and always on platform for us to leverage in our MSP offering. We required no investment in infrastrcuture and the solution was ready to deploy in a minutes. Logicmonitor works cloely with vendors to onboard key metric and aotumaically allocates alert severity indicators that we could leverage out of the box. The platorm is highly customizable but from an alerting level as well the client dashboard level, enabling us to provide client specific views of their critical infrastructure. The SLA widgets enables us to measure and report against key metrics aligned to our MSA's. Logicmonitor provides us with confidence that our clients solutions are operating optimally and dramatacically reduces our mttr. ### 27. Low Touch, High Metric Reward **Rating:** 4.5/5.0 stars **Reviewed by:** Laurie S. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about LogicMonitor?** Instead of telling your monitoring tool what you want monitored, LogicMonitor will discover a lot of the metric & data points for you, mostly out of the box and away you go. You can then very easily tweak and modify the thresholds for alerting, creating escalation chains to wake the relevant people using your Incident Management platform of choice. Dashboards are extremely powerful and useful but also very easy to create. Powershell features very prominently in LogicMonitor which is fantastic as it's a ubiquitious langauge in the Windows / Microsoft world and is relatively easy to write scripts/modules for. **What do you dislike about LogicMonitor?** Creating LogicModules (DataSources, ConfigSources etc) can be quite complicated, however this is required as they need to return data in a consistant manner. Some things you think should be possible or work one way are not possible with LogicMonitor. Powershell is very prominent in LogicMonitor, however it is not an integration, as in, you cannot use a Powershell script in an Escalation Chain, and therefore an Alert Rule. **What problems is LogicMonitor solving and how is that benefiting you?** Lowering critical incidents by bringing potentional problems to the surface before they can cause havoc. Visiblity of Infrastructure to management especially during important events. App Owners are also more aware of problems with their servers & services instead of Infrastructure being the middle man ### 28. Does what it says on the tin, Simple and effective monitoring straight out of the box **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic C. | Senior Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about LogicMonitor?** Firstly it should be noted, the logicMonitor team work their socks off to ensure you get the best out of their platform. After coming from another major monitoring platform, i was a litle dubious at first, however once you get into it, i found LM to be far more intuititive and much easier to present the required data for our teams. Not only does the out of the box integrations cover 99% of use cases, through further development anything is possible. **What do you dislike about LogicMonitor?** It's not the cheapest platform, however it is worth it.. With the migration between UI versions, it was a little frustrating at first, but bearing in mind the new UI was still in Beta, it is good to see that it is constantly being improved to smooth over those intital frustations. **What problems is LogicMonitor solving and how is that benefiting you?** Enabling us to monitor numerous customer environments, using a comprehensive suite of tools, including LM assisting us to develop further tools to allow our customer to understand their environments better. ### 29. Good and bad about Logicmonitor **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas H. | Infrastructure Technician, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about LogicMonitor?** LogicMonitor supports a wide range of monitoring capabilities, including servers, networks, cloud services, containers, and applications. This breadth allows organizations to have a single pane of glass for all their monitoring needs. The platform has a user-friendly interface and ease to deployment. LogicMonitor provides out-of-the-box integrations and automated discovery, which significantly reduces the setup time and effort required to start monitoring an infrastructure. Additionally, LogicMonitor offers a robust API, enabling seamless integration with other tools and custom workflows, enhancing its adaptability and automation potential. **What do you dislike about LogicMonitor?** issues with the new graphical user interface (GUI), mentioning that it can be buggy and less stable compared to the previous versions. These bugs can affect usability and efficiency. While the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This steep learning curve can be a challenge for new users or those without a technical background. Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor continuously monitors the health and performance of IT infrastructure components, such as servers, networks, and applications. By identifying issues like disabled RDS hosts, it allows organizations to take corrective action before these issues escalate, ensuring higher availability and reliability of services. ### 30. Dynamic solution to meet your infrastructure monitoring needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Senior Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about LogicMonitor?** Whilst out of the box LogicMonitor can monitor your infrastructure with ease, the ability to create or amend data sources to meet your specific business requirements is fantastic, it enables us as a team to meet our monitoring requirements with relative ease. The fact that LM is SAAS based means that we do not have to spend time keeping the product up to date, especially if you configure the collectors to auto update rather than having your engineers run the upgrade, this again ensure the product is kept upto date. The inline support functions assist with any issues you may be having with the product and most of my interactions have been perfect. The support teams are knowledgable and rarely do issues get escalated. Deployment and integration within our infrastructure was simple and very quickly enabled us to have our network monitored to a level that greatly improved our visibility. API Integration to retrieve data from logicmonitor to ingest into other tooling was simple to achieve with one sometimes fustrating issue. **What do you dislike about LogicMonitor?** Whilst the API does have ratelimiting enabled which is obviously needed, there seems to a bug or issue that could not be identified where I would start to get shunned/blocked for several hours, yet the response did not tell me I was approaching the rate limit, this seems to be solely affecting LMAuth as using a bearer I no longer experiance the issue. **What problems is LogicMonitor solving and how is that benefiting you?** The main problem is infrastructure observability for Networks, Storage and virtualisation estates acorss all our business units, LogicMonitors dynamic and complete nature means that whilst we do need to amend or create data sources occasionally the fact is out of the box it addressing the goal of complete infrastructure visability very simply with little in the way of product administration therefore ensuring that with the dynamic and static alerting we are able to offer virtually complete visiability of our infrastructure in ways that were previously spread accross multiple tools. ### 31. Moving our Monitoring platform into the next generation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about LogicMonitor?** The standout features of LogicMonitor is its comprehensive monitoring capabilities. It's not just about keeping an eye on servers or networks, but it also provides deep visibility into applications, cloud environments, and hybrid infrastructures. This combined with the automation and easy integration into other tools **What do you dislike about LogicMonitor?** It has been a learning curve to get to grips with the solution, that and the lack of comprehensive out of the box reports **What problems is LogicMonitor solving and how is that benefiting you?** Replacing a monitoring platform that didn't provide the needed functionality ### 32. More Than Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff P. | Infrastructure Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about LogicMonitor?** The software is great and has been an asset to our company. It has enabled us to have full visibility into our environment. Before using LogicMonitor, we only had visibility to a fraction of our servers and network devices. Beyond the software, the employees and support services are fantastic. Everyone we have worked with has provided great customer service. From sales to account management to the engineers we work with, all have been great and show that they care about the success of our company. **What do you dislike about LogicMonitor?** Like any monitoring product, it requires ongoing administration, which takes time away from our staff for projects. **What problems is LogicMonitor solving and how is that benefiting you?** Currently, it's purely for monitoring the environment and allowing our MSP to react quickly to issues. In the future, we are looking to further the use to show the business how things are running and demonstrate our impact on operational efficiency. ### 33. Powerful Network Infrastructure Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about LogicMonitor?** Loads of built-in modules for various vendor hadrware **What do you dislike about LogicMonitor?** Online documentation outdated referring to old UI, when we're being pushed to migrate to the new UI **What problems is LogicMonitor solving and how is that benefiting you?** Identifying root-cause and visibility into server stability ### 34. A platform that gets you right into the action **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about LogicMonitor?** LM has simplified the data gathering process by bringing you automatic datasources, based on device type, that provide information on the metrics you need. Instead of spending hours building out all the monitors you need, they have it available for you on day 1. Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types. Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need. Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well! **What do you dislike about LogicMonitor?** The new ui.... it's an adjustment. I understand what they are trying to do, but I don't think it's the right direction. It's too busy and still much slower than the old UI. Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives. **What problems is LogicMonitor solving and how is that benefiting you?** Heighten visibility with the amount of datasource monitoring available ### 35. Powerfull platform **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | Manager Technical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about LogicMonitor?** It is a really powerfull platform to monitor environments. We really like the easiness we can build and tweak device support as well the possibilities to proactively spot issues for our customers **What do you dislike about LogicMonitor?** We are an MSP and use the platform as a multi-tenant platform. The platform seems not to be build as a real multi-tenant environment. You have to be really carefull to be sure you don't show data to other customers then where the data is coming from. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor helps to deliver proactive managed services towards our customers. Because it is a Cloud Platform we don't have to maintain a lot of backend systems which helps us in our operational costs. ### 36. No fuss infrastructure monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about LogicMonitor?** LogicMonitor provides a wide range of monitoring features that allows us to keep tabs on various aspects of our IT infrastructure. LogicMonitor scales well with our growing infrastrucure. As our company expands and out IT environment becomes more complex, the platform continues to provide value, reliable performance and effective monitoring without major adjustments. LogicMonitor also has a massive Product Documentation available online. **What do you dislike about LogicMonitor?** As with other monitoring platform, there is a learning curve that admins had to go through. The current switching between UI is also disorienting. APM can be improved. When we trialled, there were no dynamic out of the box dashboards with the ability to drill down as needed and pricing is span-based which is not really a fit for the App that we are trying to monitor which generates millions of spans per month. **What problems is LogicMonitor solving and how is that benefiting you?** Fragmented tooling, we now have a single pane of glass to monitor our infrastructure. ### 37. Modern Cloud-based Infrastructure Monitoring platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about LogicMonitor?** When reviewing a number of competitor platforms, LogicMonitor stood out for a few key reasons: - Dashboarding and reporting capability - Cloud based monitoring capability via API - Advanced Alerting capability and customisations - Ticked all of our requirements from a security and compliance perspective - From pre-sales to implementation and now on-going relationship management, the people behind the product have reinforced that our decision to go with LogicMonitor was the right one **What do you dislike about LogicMonitor?** Price - It's not the cheapest platform out there but we still see value in the product. Reporting - For advanced reporting requirements, there is some custom work required to join datasets etc. but thats probably more a comment in relation to our bespoke requirements **What problems is LogicMonitor solving and how is that benefiting you?** - We were able to remove a number of monitoring platforms and consolidate down to LogicMonitor. - As a Managed Services Provider who specialises in the Microsoft Cloud, the API based monitoring for Azure is giving us more visibilty than we ever had before - Integrations into our internal ITSM and communication platforms has been great - Allowing us to build out dashboards/reports and giving our customers access to these dashboards has been a positive ### 38. Use it every day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about LogicMonitor?** Provided you have a reasonable understanding of your architecture the LogicMonitor suite provides a great overview of the landscape, and highlights the areas requiring attention with sufficient detail to indicatre where to start working to resolve any issues. We use it several times a day so it is a part of our workflow, though mostly used at the start of the day. We make extensive use of a custom dashboard we have specific to our requirements and is a fantastic jumping-off point for issue determination and resolution. It has saved a fair amount of time as well, and helped identify patterns both intra-daily as well as over longer periods. No complaints, thouhg realise there's a lot left to work through **What do you dislike about LogicMonitor?** There is a lot of detail, can be overwhelming if you are not well-vesed in yourt enviornment. This is actually a good thing though, as you can get up to speed quickly with what you have, and it is clear the areas that require attention, which is hte whole point. **What problems is LogicMonitor solving and how is that benefiting you?** Patterns of issues are easily identified ### 39. Perfect for fullstack Voice Engineering **Rating:** 4.5/5.0 stars **Reviewed by:** Jose B. | Voice Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about LogicMonitor?** In my opinion Flexibility is the best feature about LogicMonitor. The platform's ootb multi-vendor Data/Property/Config/etc sources allows great integration for the collection of metrics we care to have and the way we want the whole Voice environment interact with LogicMonitor. If there is nothing available, LogicMonitor has a lot of options to explore and be able get the needed results. Not only on a system perspective, but also on a Human perspective, I think Logicmonitor provides excelent professionals and the help we need to keep evolving and bring value on the usage of LM. **What do you dislike about LogicMonitor?** Current hybrid stage on the UI creates challenges on finding the desired fileds to configure, and maybe that is the only thing that I "dislike" about LogicMonitor. For the rest, considering your experience with other clients, I would like to see more initiative from LM side to "teach us" the HOW and best practices/solutions were put in place on similar fullstack environments like ours. Topics like Observability and OTel would be great to learn more from your side about this. **What problems is LogicMonitor solving and how is that benefiting you?** We have great control about the Health state of our environment. System maintenances, implementations or changes, we have good visibility about the behaviors of our systems & services. This visibility allows to make a good planning of the work ahead of time which benefits the whole team. ### 40. A Great Partner for Observability Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about LogicMonitor?** Our LogicMonitor account team (Partner Manager, Customer Success Manager) are highly engaged in supporting us to realise complete value from the platform, ensuring our issues are quickly resolved, and helping us plan ahead to enable new benefits to our customers as new featers are released. The platform itself has improved greatly over time in terms of form and function, there are very few usecases for observability our organisation has that it cannot cover, and there are many more value features (like AI driven anomolgy detection and synthetic transactions) that we're planning to exploit in the future, with more on the way. The new services view of resources is an especially compelling feature for maintain a holistic view of services. **What do you dislike about LogicMonitor?** Some areas of improvement are required in error reporting, or making issues more visible when collectors are not reporting home. **What problems is LogicMonitor solving and how is that benefiting you?** Consolidated multiple tools into one single solution. Observability across a multi-tenanted environment. ### 41. Such a dream to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about LogicMonitor?** Best thing about LogicMonitor is how customizable they make it, with the high number of built-in LogicModules it makes creating high signal, low noise alerts easy. Dashboards allow ease of use when it comes to monitoring and keeping an overall eye on the status of your network & each location supported. **What do you dislike about LogicMonitor?** My main gripe right now is that there is functionality missing between the "old UI" and the "new UI" otherwise the tool is absolute dream to use once setup & configured probably (Which is also a breeze) **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor provides highly effective, customized alerting for our entire network based on what WE want to be alerted on & it allows us to set the thresholds we feel comfortable with. There are tons of out of the box options that are highly effective while you learn more about LogicMonitor that make it effective almost immediatly and the ability to automate dashboard creation right withing the portal is a huge quality of life win. ### 42. LogicMonitor Operational Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about LogicMonitor?** Great coverage across cloud services, with good detail and drilldown functionality, good GUI views **What do you dislike about LogicMonitor?** Need to be careful re cloud costs and monitor them accordingly **What problems is LogicMonitor solving and how is that benefiting you?** In depth monitoring of cloud resources ### 43. Easy to get going and use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about LogicMonitor?** Logic Monitor made the installation and startup relatively easy with an implementation expert being assigned. The ongoing maintenance has been minimal from the Logic Monitor system with periodic updates to collector software and data modules. I use the product daily for many needs as a network and voice administrator. **What do you dislike about LogicMonitor?** There is not an ability to have a custom background along with device placement in the tool. This is important for larger facilities with many IDFs and helps visualize issues happening at a local level. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor helped us centralize our network/telecom and server monitoring solutions into a single platform. This has helped us supress uncessary alerts and escalations for our server teams when network failures were present. Additionally we brought on website monitoring for several external websites which has allowed us to be more proactive with issue identification and remidation. ### 44. Excellent Monitoring Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about LogicMonitor?** My favorite things about LogicMonitor are the incredible amount of pre-confgured templates available for use for all of our device types, how easy it is to find and deploy new devices, and the ability to create custom automatic monitoring profiles so that when new devices are joined to LogicMonitor that meet certain criteria the custom monitoring template is automatically assigned. **What do you dislike about LogicMonitor?** Right now, LogicMonitor is going through a UI change which means different modules use a different UI and sometimes it's confusing when going through the different modules as the UI flips from classic to modern. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor gives realtime alerts for any issues in our infrastructure that allows our technicians to identify the problem quickly and easily. Usually before a customer even knows there is a problem. ### 45. Get detailed system status **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about LogicMonitor?** I think it's great that it provides detailed information about the system status and can detect potential problems before they occur. **What do you dislike about LogicMonitor?** Support responses can be slow, so I would like you to contact us more frequently. Specifically, the support request is as follows. #546201: A support request was filed because Linux process monitoring could not be performed properly. After providing the evidence requested by support, there has been no contact for five business days. In addition, since the LogicMonitor UI was updated from UIv3 to UIv4, errors caused by LogicMonitor bugs have been occurring frequently, so we would like the quality to be stabilized. Specifically, the support request is as follows: #546766: An error occurred when editing the DataSource used by LM Synthetics, so alert emails cannot be customized until the bug is fixed. **What problems is LogicMonitor solving and how is that benefiting you?** It is now possible to gain a detailed understanding of the causes of problems occurring in the system. ### 46. Great tool for MSP infrastructure monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Jaap d. | IT & Innovation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about LogicMonitor?** Logicmonitor allows us as an MSP to onboard customers within minutes; it's a matter of deploying the collector and the data start flowing in. Great visibility out of the box, and enough options to customize if neccesary. Great support from the team at LM in and after our onboarding. We replaced 5 tools for 1 with the introduction of LM. **What do you dislike about LogicMonitor?** The new UI is still under active development, and sometimes feels like it's public beta (old UI is still available). **What problems is LogicMonitor solving and how is that benefiting you?** Being able to correlate incidents between departments (network / sysadmin / customer) ### 47. Simply, it just delivers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about LogicMonitor?** I've always found support and the account team to be very responsive and proactive, they genuinely seem passionate about their products. Like any monitoring platform, you have to put the effort in to get the value but the team have been great in supporting us on the journey. We've found the platform to be very reliable and new features are adding on a regular basis which shows they listen to their customers. **What do you dislike about LogicMonitor?** The licensing model was a bit complex but they have revised it a lot over the last year to simplify it. **What problems is LogicMonitor solving and how is that benefiting you?** It's allowing the team to be more proactive rather than reactive. The dashboards are also giving us a quick glance of the estate which is great. ### 48. LogicMonitor provides a low maintenance and automated solution to monitoring our AWS Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about LogicMonitor?** Great automation and discovery of AWS resources and instance monitoring. Large amount of datasources makes setup easy. Extensive customization options to pull data from external sources. Users can easily manage alerts and find resource graphs to diagnose issues. Great support. **What do you dislike about LogicMonitor?** More complex customization does require working around design choices. Alerting based on historical data isn't possible. Closed off data isn't accessible for integrating with external applications such as on-call or incident management. **What problems is LogicMonitor solving and how is that benefiting you?** LogicMonitor provides insight into the performance of our AWS cloud resources and applications. LogicMonitors automation and easy setup allows us to focus on our core business of providing a SaaS service to customers while still being confident they're getting the best experience possible. ### 49. Logic Monitor Review **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon H. | IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about LogicMonitor?** The ease of use and ability to navigate within the application make it simple to work within I use this daily and have no ran into any issues The forums are a great resource and plenty help to solving issues I don't have the answer to **What do you dislike about LogicMonitor?** I feel like some of the UIs and tabs could use a visual overhaul **What problems is LogicMonitor solving and how is that benefiting you?** The ability to easily monitor multiple cloud resources in one location while having accuracy ### 50. Excellent ITOM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Cody C. | Manager of Operational Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about LogicMonitor?** LogicMonitor's interface is FAST. Coming from SolarWinds, it was shocking how fast LM could fetch and present data even when compared to an on prem alternative. **What do you dislike about LogicMonitor?** Like all SaaS apps, not every feature is included in the base product and sometimes it has been unclear what new features would be included in our subscription. **What problems is LogicMonitor solving and how is that benefiting you?** LM keeps eyes on all of our data center infrastructure and alerts us to outages before our users notice. ## LogicMonitor Discussions - [Can i use this application monitoring ?](https://www.g2.com/discussions/35906-can-i-use-this-application-monitoring) - 1 comment, 1 upvote - [Are there any plans to consolidate the numerous modules that can be imported into Logic Monitor into a more streamline standardized set?](https://www.g2.com/discussions/34661-are-there-any-plans-to-consolidate-the-numerous-modules-that-can-be-imported-into-logic-monitor-into-a-more-streamline-standardized-set) - 1 comment, 1 upvote - [How is the artificial intelligence roadmap to solve problems automatically?](https://www.g2.com/discussions/33117-how-is-the-artificial-intelligence-roadmap-to-solve-problems-automatically) - 1 comment, 1 upvote - [How do I get Applications level analysis of the application fleet](https://www.g2.com/discussions/15097-how-do-i-get-applications-level-analysis-of-the-application-fleet) - 1 comment, 1 upvote - [What makes LogicMonitor different?](https://www.g2.com/discussions/differentiators) - 1 comment, 1 upvote - [View LogicMonitor pricing details and edition comparison](https://www.g2.com/products/logicmonitor/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+00%3A36%3A04+-0500&secure%5Bsession_id%5D=1a03c335-4f66-4f06-bf1a-5c7c3a7d8511&secure%5Btoken%5D=837a1111fed25e3554d313530083f8e490e1656461be931a7c1b7f59dc0b0030&format=llm_user) ## LogicMonitor Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) ## LogicMonitor Features **Functionality** - Baseline - Alerting - Multi-Site Monitoring - Reporting - Multi-Channel Alerting - Location Insights - Server Monitoring - FTP Monitoring - Mail Server Monitoring - Transaction Monitoring - Multi-Location Monitoring - Real-Time Monitoring - SSL Monitoring - Uptime Reporting **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **Visibility** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **ServiceNow Apps** - ServiceNow Integration - Value **Data Preparation** - Data Sources - Indexing - Automated Tagging - Data Blending **Monitoring** - Performance Baselines - Performance Analysis - Transaction Monitoring - AI/ML Assistance - Multi-System Monitoring - Generative AI - Container Monitoring **Alerts management** - Multi-mode alerts - Opimization alerts - Incident alerts **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring - Bandwidth Monitoring - IP Address Monitoring - Server Monitoring - Multi-Location Monitoring **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Management** - Performance Baseline - Data Visualization - Real-Time Data - Historical Trend Analysis **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Automation - Performance Baseline - Real-Time Monitoring **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Analysis** - Track Trends - Detect Anomalies - Metric and Event Data - Search - Alerts - Live Tail - Real-Time Data **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) - Trend Analysis - Data Visualization **Monitoring** - Resource utilization - Real-time monitoring - Performance baseline - API monitoring **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization - Activity Dashboard **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - Website Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - AI Copilot - Customizable Reports - Activity Dashboard - Single Sign On - Remote Monitoring & Management - Issue Management - Widgets - Chat/Messaging - Availability Testing - Website Analytics - Real-Time Analytics - Incident Management - Compliance Management - Performance Management - Performance Metrics - Collaboration Tools - Trend Analysis - Email Alerts - Alerts/Notifications - Real-Time Notifications - Drag & Drop - Data Visualization - Activity Tracking - Configurable Alerts - User Management - Generative AI - Application Management - Event Logs - Multiple User Accounts - Mobile Alerts - Visitor Tracking - Issue Tracking - Risk Alerts - API - For Websites - Scheduled Testing **Automation** - Resolution automation - Automation **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Visualization** - Dashboards - Data Discovery - Activity Dashboard - Activity Dashboard - Customizable Dashboard **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security - Service Level Agreement (SLA) Management - Asset Lifecycle Management - Application Management - Configuration Management - Data Storage Management - Calendar Management - Workflow Management - Compliance Management - Inventory Management - Remote Monitoring & Management - Capacity Management - Change Management - User Management - Configuration Management - User Management - Remote Monitoring & Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Remediation Management - Network Resource Management - Patch Management **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Log Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Search - Reporting - Visualization - Track trends **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support - Real-Time Monitoring - Network Monitoring - Container Monitoring - Activity Monitoring **Agentic AI - Log Analysis** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Continuous Monitoring - Reporting/Analytics - Real-Time Analytics - Issue Tracking - Anomaly Detection - Visual Analytics - Data Visualization - Monitoring - AI Copilot - Audit Management - Correlation Analysis - Generative AI - Reporting & Statistics - Search/Filter - Data Import/Export - Data Classification - Audit Trail - Pattern Detection and Recognition - Analytics - Activity Tracking - Event Tracking - Log Collection - Alerts/Notifications - Log Analysis - Event Logs - Data Analysis Tools - HIPAA Compliant - Predictive Analytics - Performance Metrics - Secure Data Storage - Dashboard Creation - Real-Time Monitoring - Alerts/Escalation - Remediation Management - Compliance Tracking - Single Sign On - Prioritization - Uptime Reporting - Log Rotation - Real-Time Notifications - Compliance Management - Server Logs - Incident Management - Role-Based Permissions - PCI Compliance - Charting - Log Parsing - Archiving & Retention - Server Monitoring - API - Diagnostic Tools - Customizable Reports - Real-Time Reporting - Policy Management - Issue Management - Vulnerability Scanning **Issue Resolution** - Root cause identification - Resolution guidance - Proactive identification **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **AI Features - Observability** - Predictive Insights - Generative AI - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Additional Functionality** - Vulnerability Management - Load Balancing - Asset Discovery - AI Copilot - Real-Time Data - Incident Reporting - Real-Time Analytics - Threat Response - Threat Intelligence - Performance Metrics - Alerts/Notifications - Compliance Management - Workflow Management - Configuration Management - Issue Tracking - Reporting & Statistics - Log Management - Troubleshooting - Incident Management - Root Cause Analysis - Prioritization - Key Performance Indicators **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Audit Trail - Collaboration Tools - Generative AI - Mobile Access - AI Copilot - Configurable Workflow - Data Extraction - Risk Assessment - Charting - Compliance Tracking - Reporting & Statistics - Self-Updating Maps - IT Asset Tracking - Dependency Tracking - Data Import/Export - Data Connectors - Drag & Drop - Map Exporting - API - Color Codes/Icons - Uptime Reporting - Document Storage - Activity Dashboard - Scheduling - Event Logs - Customizable Reports - Web Traffic Reporting - Downtime Tracking - Threshold Alerts - Simple Network Management Protocol (SNMP) - Access Controls/Permissions - Troubleshooting - Maintenance Scheduling - Network Mapping - Performance Metrics - Dashboard - Search/Filter - Vulnerability Scanning - Virtualization - Baseline Manager - Real-Time Notifications - Mobile Alerts - Alerts/Escalation - Bug/Issue Capture - Mobile Network Troubleshooting - Issue Auditing - Customizable Dashboard - Email Alerts - Anti Virus - Diagnostic Tools - Remote Update/Installation - Remote Access/Control - Workflow Automation **Performance** - Real User Monitoring (RUM) - Performance Metrics **Functionality** - Database Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability - Server Monitoring **Additional Functionality** - Real-Time Data - Email Alerts - Bottleneck Identification - API - Uptime Reporting - Resource Management - Dashboard Creation - Data Import/Export - Baseline Manager - Issue Tracking - Drag & Drop - Reporting/Analytics - Alerts/Notifications - Prioritization - Collaboration Tools - Real-Time Reporting - Application Management - SSL Security - Incident Management - Access Controls/Permissions - Status Tracking - Audit Management - Customizable Reports - Diagnostic Tools - Single Sign On - Workflow Management - AI Copilot - Activity Tracking - Event Logs ## Top LogicMonitor Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (715 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) - 4.7/5.0 (294 reviews)