LogicMonitor Reviews & Product Details

Instead of telling your monitoring tool what you want monitored, LogicMonitor will discover a lot of the metric & data points for you, mostly out of the box and away you go. You can then very easily tweak and modify the thresholds for alerting, creating escalation chains to wake the relevant people using your Incident Management platform of choice.

Dashboards are extremely powerful and useful but also very easy to create.

Powershell features very prominently in LogicMonitor which is fantastic as it's a ubiquitious langauge in the Windows / Microsoft world and is relatively easy to write scripts/modules for. Review collected by and hosted on G2.com.

Creating LogicModules (DataSources, ConfigSources etc) can be quite complicated, however this is required as they need to return data in a consistent manner.

Some things you think should be possible or work one way are not possible with LogicMonitor. Powershell is very prominent in LogicMonitor, however it is not an integration, as in, you cannot use a Powershell script in an Escalation Chain, and therefore an Alert Rule. Review collected by and hosted on G2.com.

Firstly it should be noted, the LogicMonitor team work their socks off to ensure you get the best out of their platform. After coming from another major monitoring platform, I was a little dubious at first, however once you get into it, I found LM to be far more intuitive and much easier to present the required data for our teams. Not only does the out of the box integrations cover 99% of use cases, through further development anything is possible. Review collected by and hosted on G2.com.

It's not the cheapest platform, however it is worth it.. With the migration between UI versions, it was a little frustrating at first, but bearing in mind the new UI was still in Beta, it is good to see that it is constantly being improved to smooth over those initial frustrations. Review collected by and hosted on G2.com.

The customisability of the platform is great. I use the tool daily to keep a finger on the pulse of our environment.

We've made use of the ability to build custom scripts/monitors to monitor and present dashboards for patch status and device inventory which is handy for our customers.

I also enjoy the amount of data it ingests as it allows us to get a good feel for the environment.

It was relatively simple enough to integrate with CW PSA and has a few good integrations with Meraki and other platforms.

Support is pretty good, our Account Manager and Technical team we deal with are always really helpful at providing solutions whenever they arise. Review collected by and hosted on G2.com.

Monitors are all number based so pulling and displaying strings is a bit difficult within the platform from what I've seen. It was a little difficult to implement due to this.

Would be nice to be able to pull strings as a variable.

There's also a relatively steep learning curve to make use of all the features.

And it would be really nice to get proper aruba central reporting however that may be a limitation of Aruba's API rather than LogicMonitors capabilities. SNMP monitoring works fine. Review collected by and hosted on G2.com.

LogicMonitor is a great monitoring tool, with huge number of out of the box datasources which meet the needs of 99% of customers. Being able to create custom datasources for that remaining 1% is great and a testament to the overall flexibility of the platform. If something can be monitored LogicMonitor is the right tool for the job.

LogicMonitor integrates with our PSA (ConnectWise) which allows us to operationalize alerts far more effectively when compared to competing platforms which lack this ability.

Customer support is generally very good. Review collected by and hosted on G2.com.

The user interface is not particularly intuitive, the new interface has many improvements but right now I find that I must change frequently between the two to access what I need.

Reporting is an area that could do with improvement and should also incorporate executive style report templates. Review collected by and hosted on G2.com.

LogicMonitor supports a wide range of monitoring capabilities, including servers, networks, cloud services, containers, and applications. This breadth allows organizations to have a single pane of glass for all their monitoring needs.

The platform has a user-friendly interface and ease to deployment. LogicMonitor provides out-of-the-box integrations and automated discovery, which significantly reduces the setup time and effort required to start monitoring an infrastructure. Additionally, LogicMonitor offers a robust API, enabling seamless integration with other tools and custom workflows, enhancing its adaptability and automation potential. Review collected by and hosted on G2.com.

Issues with the new graphical user interface (GUI), mentioning that it can be buggy and less stable compared to the previous versions. These bugs can affect usability and efficiency.

While the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This steep learning curve can be a challenge for new users or those without a technical background.

Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue. Review collected by and hosted on G2.com.

Whilst out of the box LogicMonitor can monitor your infrastructure with ease, the ability to create or amend data sources to meet your specific business requirements is fantastic, it enables us as a team to meet our monitoring requirements with relative ease.

The fact that LM is SAAS based means that we do not have to spend time keeping the product up to date, especially if you configure the collectors to auto update rather than having your engineers run the upgrade, this again ensure the product is kept upto date.

The inline support functions assist with any issues you may be having with the product and most of my interactions have been perfect. The support teams are knowledgable and rarely do issues get escalated.

Deployment and integration within our infrastructure was simple and very quickly enabled us to have our network monitored to a level that greatly improved our visibility.

API Integration to retrieve data from logicmonitor to ingest into other tooling was simple to achieve with one sometimes fustrating issue. Review collected by and hosted on G2.com.

Whilst the API does have ratelimiting enabled which is obviously needed, there seems to a bug or issue that could not be identified where I would start to get shunned/blocked for several hours, yet the response did not tell me I was approaching the rate limit, this seems to be solely affecting LMAuth as using a bearer I no longer experiance the issue. Review collected by and hosted on G2.com.

The standout features of LogicMonitor is its comprehensive monitoring capabilities. It's not just about keeping an eye on servers or networks, but it also provides deep visibility into applications, cloud environments, and hybrid infrastructures.

This combined with the automation and easy integration into other tools Review collected by and hosted on G2.com.

It has been a learning curve to get to grips with the solution, that and the lack of comprehensive out of the box reports Review collected by and hosted on G2.com.

The software is great and has been an asset to our company. It has enabled us to have full visibility into our environment. Before using LogicMonitor, we only had visibility to a fraction of our servers and network devices. Beyond the software, the employees and support services are fantastic. Everyone we have worked with has provided great customer service. From sales to account management to the engineers we work with, all have been great and show that they care about the success of our company. Review collected by and hosted on G2.com.

Like any monitoring product, it requires ongoing administration, which takes time away from our staff for projects. Review collected by and hosted on G2.com.

Loads of built-in modules for various vendor hardware Review collected by and hosted on G2.com.

Online documentation outdated referring to old UI, when we're being pushed to migrate to the new UI Review collected by and hosted on G2.com.

People, help, support and APIs into different platforms like Service Now Review collected by and hosted on G2.com.

Making us as an MSP embrace all capabilities and drive ROI Review collected by and hosted on G2.com.