# LogicMonitor CMDB Integration Reviews **Vendor:** LogicMonitor **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.4/5.0 **Total Reviews:** 7 ## About LogicMonitor CMDB Integration The LogicMonitor CMDB Integration is a robust application designed to seamlessly synchronize LogicMonitor's comprehensive monitoring data with ServiceNow's Configuration Management Database (CMDB. This integration ensures that organizations maintain an accurate and up-to-date inventory of their IT assets, encompassing both hardware and software components, along with their interdependencies. By bridging the gap between monitoring and IT service management, this solution enhances operational efficiency and provides a holistic view of the IT ecosystem. Key Features and Functionality: - Automated Data Synchronization: Facilitates the automatic import of devices and collectors from LogicMonitor into ServiceNow's CMDB, ensuring data consistency and reducing manual entry errors. - Bi-Directional Communication: Enables updates and changes in LogicMonitor to reflect in ServiceNow and vice versa, maintaining synchronization between monitoring data and the CMDB. - Customizable Workflows: Allows organizations to tailor synchronization processes to their specific needs, including scheduling and triggering data imports as required. - Enhanced Incident Management: Integrates with ServiceNow's Incident Management system to automatically create and update incidents based on alerts from LogicMonitor, streamlining the response to IT issues. Primary Value and Problem Solved: The LogicMonitor CMDB Integration addresses the challenge of maintaining an accurate and comprehensive view of an organization's IT infrastructure. By automating the synchronization between LogicMonitor's monitoring data and ServiceNow's CMDB, it eliminates the need for time-consuming manual data entry and reduces the risk of discrepancies. This integration empowers IT teams to proactively manage their assets, swiftly respond to incidents, and make informed decisions based on reliable data, ultimately enhancing service delivery and operational efficiency. ## LogicMonitor CMDB Integration Pros & Cons **What users like:** - Users value the **real-time alerting system** of LogicMonitor CMDB Integration for proactive infrastructure issue management. (2 reviews) - Users value the **automatic information filling** from the CMDB, simplifying device monitoring and reducing manual configuration. (1 reviews) - Users value the **automated patch management** from LogicMonitor, streamlining device configuration and enhancing network monitoring. (1 reviews) - Users appreciate the **remote access** capabilities of LogicMonitor CMDB Integration, enhancing monitoring and issue prevention in infrastructure. (1 reviews) **What users dislike:** - Users face **challenges in migration** due to lack of support for dynamic cloud deployments and required constant adjustments. (1 reviews) - Users face a **lack of customization** as changes in the CMDB aren't reflected, necessitating constant manual adjustments. (1 reviews) ## LogicMonitor CMDB Integration Reviews ### 1. Reduces the amount of time required for installation **Rating:** 4.0/5.0 stars **Reviewed by:** Mahmoud B. | Corporate Event Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about LogicMonitor CMDB Integration?** I like how LogicMonitor automatically fills in the information based on the CMDB. It also solves the problem of having to configure the devices manually in LogicMonitor to ensure all our network devices are being monitored. **What do you dislike about LogicMonitor CMDB Integration?** There is no support for dynamic cloud deployments and changes made in the CMDB are not reflected in LogicMonitor CMDB Integration. This requires constant tweaking of LogicMonitor’s inventory to match the dynamic environment we have in the IT world. **What problems is LogicMonitor CMDB Integration solving and how is that benefiting you?** CMDB Integration for Network Monitoring by LogicMonitor makes it easy to get started with monitoring by importing device information from the CMDB directly into LogicMonitor. This is much more effective for me than having to manually set up each and every configuration. ### 2. CMDB integration using Logic Monitor **Rating:** 4.0/5.0 stars **Reviewed by:** Ritika A. | Technology Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about LogicMonitor CMDB Integration?** Setting up of Logic Monitor alerts for continuous monitoring of the resources helps to avoid any issues in the infrastructure **What do you dislike about LogicMonitor CMDB Integration?** There can be more options to monitor the real time data using metrics **What problems is LogicMonitor CMDB Integration solving and how is that benefiting you?** We have set up the alerts integration with Service now which helps us in monitoring the infrastructure in a very efficient way. This helps reduce the platform failures and uptime of services. ### 3. LogicMonitor CMDB Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish S. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about LogicMonitor CMDB Integration?** Alerts are acknowledged in the cmdb tool like service now and jira cloud **What do you dislike about LogicMonitor CMDB Integration?** Still implementing and experementing with the solution **What problems is LogicMonitor CMDB Integration solving and how is that benefiting you?** Automatic incident creation in ServiceNow based on a new alert trigger, Alerts are acknowledgment automatically and updates the incident on the basis monitoring of the envionment over cloud as well on prem too. ### 4. Centralized infrastructure and change workflow management. **Rating:** 4.0/5.0 stars **Reviewed by:** Saravan K. | Priniciple Support engineer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about LogicMonitor CMDB Integration?** LogicMonitor CMDB gives centralized application and IT infrastructure management, such as Hardware details of the servers. It assists us in optimizing the asset resources. With Logic Monitor CMDB, we can manage IT asset management easily to track the assets. We can integrate with logic monitor collectors to apply workflow changes and avoid alerts. **What do you dislike about LogicMonitor CMDB Integration?** Out of the box, we don't get any default configurations, and we will have to spend so much in configuring CMDB API and integrations **What problems is LogicMonitor CMDB Integration solving and how is that benefiting you?** Infrastructure asset management keeps track of all hardware info and can integrate with logic monitor collectors to apply workflow modifications. ### 5. LogicMonitor CMDB- Asset tracking and Troubleshooting **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about LogicMonitor CMDB Integration?** Adaptable, and it generates accurate reports. Assists IT teams in tracking asset lifecycles and keeping correct asset records. Synchronizes data between LogicMonitor and  CMDB in real time and bidirectionally, ensuring that you always have the most up-to-current information about your assets and that your CMDB is up to date with modifications made. interact well with collectors. **What do you dislike about LogicMonitor CMDB Integration?** The user interface needs to be improved, kind of difficult to navigate while configuring. we require some technical knowledge. **What problems is LogicMonitor CMDB Integration solving and how is that benefiting you?** asset tracking in real-time and troubleshooting ### 6. Easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mithun M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about LogicMonitor CMDB Integration?** User-friendly integration and it was done in the blink of an eye. **What do you dislike about LogicMonitor CMDB Integration?** None and it's working as usual and nothing to be disliked at the moment **What problems is LogicMonitor CMDB Integration solving and how is that benefiting you?** Ease of integration and it's a bit faster. ### 7. LogicMonitor is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about LogicMonitor CMDB Integration?** LogicMonitor integrates well with Connectwise for alerting and gathering necessary CMDB information. **What do you dislike about LogicMonitor CMDB Integration?** Not being able to pull all the LogicMonitor information into Connectwise configurations. **What problems is LogicMonitor CMDB Integration solving and how is that benefiting you?** Customer compliance and agreement reconciliation, More accurate tracking of assets. ## LogicMonitor CMDB Integration Discussions - [What is LogicMonitor CMDB Integration used for?](https://www.g2.com/discussions/logicmonitor-cmdb-integration-what-is-logicmonitor-cmdb-integration-used-for) - [What is LogicMonitor CMDB Integration used for?](https://www.g2.com/discussions/what-is-logicmonitor-cmdb-integration-used-for) - [View LogicMonitor CMDB Integration pricing details and edition comparison](https://www.g2.com/products/logicmonitor-cmdb-integration/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+02%3A30%3A13+-0500&secure%5Bsession_id%5D=19f25ab7-f037-457d-8f9c-86092ebb3876&secure%5Btoken%5D=1b8b7f6c34a52be58f48ab422370a4b86a0c167bcddf17a4e783a09aa71ec034&format=llm_user) ## LogicMonitor CMDB Integration Features **ServiceNow Apps** - ServiceNow Integration - Value **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance