Ivanti Unified Endpoint Manager Reviews & Product Details


What is Ivanti Unified Endpoint Manager?

Ivanti Management Suite increases user and IT productivity. It helps you establish intelligent, integrated control over your user’s multi-platform desktops and mobile devices. Empower administrators to automate software and operating systems deployments, quickly fix user issues, and discover software assets. Management Suite provides foundational data and actions that integrate with multiple Ivanti solutions within a unified management experience—reducing operational overhead and delivering a quick ROI.

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Ivanti Unified Endpoint Manager Profile Details

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Chinese, English, French, German, Japanese, Spanish
Vendor
Ivanti
Company Website
Year Founded
1985
HQ Location
South Jordan, UT
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www.linkedin.com
Employees on LinkedIn®
1,458
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@GoIvanti
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5,644
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Ivanti Unified Endpoint Manager Reviews

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Ivanti Unified Endpoint Manager Reviews

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1-50 of 86 total Ivanti Unified Endpoint Manager reviews
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Service Operations Systems Manager
Information Technology and Services
Mid-Market
(51-200 employees)
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"Complete Systems Management"

What do you like best?

I like the overall flexibility and sheer wealth of capability that Ivanti Endpoint (formerly LANDesk Management Suite) has to offer. Everything from asset mangement, patch management, OS provisioning and Software Licence Monitoring. As well as these capabilities, the solution allows us to manage user access, whether that is technical staff or customers. The granular control is exactly what we need. Overall the support provided is very good in terms of case options and response times, as well as good levels of documentation. The community is also very active with many archived topics to refer to.

What do you dislike?

Due to the scale of offereings by this solution, it can be somewhat challenging to configure correctly and out of the box configuration isn't necessarily all there. However once done correctly will work a charm, provided you have tight enough controls to prevent interference! Fairly frequent bugfixes are needed which can be quite time consuming for multiple customer installations. Tying into the previous point, we would also like to see some kind of SaaS offering. Our customers are many and disparate and version control can add to the time required to feed and water the solution.

Recommendations to others considering the product:

As long as you spend time nurturing this product, the flexibility will aloow you to acheive almost whatever you want.

What problems are you solving with the product? What benefits have you realized?

This has mainly been asset management and patching for our customers. As an MSP we are always trying to optimise our time and Ivanti Endpoint Manager allows us to do this.

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A
Enterprise
(10,001+ employees)
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"Great product, even better support"

What do you like best?

Ivanti is a company that just gets how to interact with it's customers, as well as continue to innovate, and push the bar. In a field where most companies simply do a small subnet and rely on SCCM to do the heavy lifting, Ivanti comes out swinging with great tech, smart acquisitions and always remembering where they came from.

The community is healthy, the support staff super knowledgeable, and the conference is a must for anyone doing anything within the Ivanti suite.

What do you dislike?

One of Ivanti's greatest strengths, is also one of it's biggest downsides. Through growth and acquisitions, the portfolio has increased, but the integration can be lacking at times, or down right not existent. To really get the full benefits of what all Ivanti can do, you truly do need to be in both the service desk side, and the endpoint management side.

While all the products are great on their own, your experience can range widely depending on what services and products within the suite you have purchased.

What problems are you solving with the product? What benefits have you realized?

We currently solved a variety of problems such as Remote user management, Windows 10 upgrades, Office 365 management, and patch management.

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AI
Mid-Market
(51-200 employees)
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"An almost All-In-One solution for system management"

What do you like best?

Ivanti's management suite (or LANDesk for us engineers using it for a while) gives you that "everything but the kitchen sink" feel, from seeing a complete inventory of an endpoint's software, hardware, etc, to patching software and even deploying systems via imaging solutions. Being able to work with and complete so many tasks from one platform's console makes it easier than making to access many different tools, servers, consoles, etc. Especially useful are the software and patching pieces which make the task of monitoring licenses and vulnerability patching much easier.

What do you dislike?

There is a certain level of expertise that is required to fully understand and use the platform, and you'll find yourself going to the knowledge base and forums often to get info and advice. But this community is full of helpful people and many posted that have accumulated over the years.

What problems are you solving with the product? What benefits have you realized?

The ability to update software patches and operating system patching from one platform has allowed us to retire three separate tools, and also auditing our software deployments and licensing has made those tasks much easier.

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PACS/Server Administrator
Enterprise
(1001-5000 employees)
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"Ivanti Unified Endpoint Manager"

What do you like best?

Patch Management for Microsoft and other products is the best I've used. Prior to using Ivanti, we had to patch some of our software manually or setup auto update which isn't beneficial for anyone.

What do you dislike?

Remote control for clients needs to be improved upon and better integration with some third party products would be beneficial.

What problems are you solving with the product? What benefits have you realized?

Patch management for HIPAA compliance for both server and client. We are able to roll out updates sooner than we were with WSUS and we can also patch a number of third-party products.

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Information Technology Specialist
Computer Software
Enterprise
(1001-5000 employees)
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"Endpoint management with ease"

What do you like best?

Having an ability to manage a number of devices from one control point. What I love is its availability for iOS and macOS.

What do you dislike?

There's really nothing to dislike from my point of view. It does what we need it to do.

Recommendations to others considering the product:

If you're looking for managing quite a number of phones, pushing updates in real time this is the choice for you. This software helps us to save time and trouble with some users. Especially in cases when users come to ask for something that can be solved through the network.

What problems are you solving with the product? What benefits have you realized?

Having our company phones always up to date with latest iOS updates that contact important security patches as well as pushing updates of our crucial apps.

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Enterprise
(1001-5000 employees)
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"LANDESK is a god send for I.T management "

What do you like best?

i really like the features that can be given to operators depending on their skill level - one trained functionality is very quick and easy

What do you dislike?

i do not dislike much about this management suite - the remote access tools could be tweaked a little bit as they are missing features

Recommendations to others considering the product:

for asset management i strongly recommend LANDESK

What problems are you solving with the product? What benefits have you realized?

Asset Management is a breeze - auditing and reports are simple

OS deployment is quick and easy .

Software deployment is brilliant and is helping first time fix rates for our customers

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Systems Engineer
Mid-Market
(501-1000 employees)
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"I am a systems engineer responsible for Ivanti EPM administration."

What do you like best?

We value all of the features of EPM. OS Provisioning and Patch Manager are our go-to's.

What do you dislike?

The right-click menu on computers in Patch Manager and Task windows is not consistent with the right-click menu presented in Network View.

The Management Console's behavior as a window is inconsistent. I have to constantly maximize, then minimize to maintain a view. Re-sized and re-positioned windows do not remember their last position or size.

Recommendations to others considering the product:

I would highly recommend it. Installation, implementation and the learning curve can be can be difficult, but it is all worth it in the long run.

What problems are you solving with the product? What benefits have you realized?

OS deployment, patching and inventory problems have been resolved with EPM.

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Help desk support specialist
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Call logging and Alert monitor, two important functions HEAT provides"

What do you like best?

Heat has the ability to track users previous ticket information, their computer information, and has simple search functionality to help search for previous ticket precedent.

What do you dislike?

HEAT only works as well as the training that is provided to the staff, and there are few hard stops from putting in incorrect information [or none at all]

Recommendations to others considering the product:

this will not have the same ease of use that say Pac2000 or CASE has when it comes to being able to easily remote into someone- at least not in our setup. however as a stand alone call logging and alert feature, i would recommend it.

What problems are you solving with the product? What benefits have you realized?

HEAT is a great tool for keeping team and personal helpdesk queues. the ability to keep and check multiple queues is essential to helpdesk roles locally and through the enterprise.

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Enterprise
(1001-5000 employees)
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"Ivanti lets me automate my whole department"

What do you like best?

Being able to OS provision an image and then basically drag and drop unique software and configurations to deploy to any device makes each unique hire virtually painless

What do you dislike?

Patch management can be non-intuitive to use best practices and takes much user education to perform correctly

Recommendations to others considering the product:

Please be receptive to learning a new way of approaching Patching, Antivirus, and OS Provisioning. The methods used by Ivanti are very well thought out but take time to learn the ideology behind it. I think that buying into the full suite brings so much added value in terms of automation and reporting that can't be beat.

What problems are you solving with the product? What benefits have you realized?

We are solving issues with remote store locations and regional managers who barely come in to the main corporate office

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AG
Mid-Market
(201-500 employees)
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"Agility and responsiveness are major wins"

What do you like best?

Service Desk and the suite behind it give our users a one-stop shop to submit their issues to the IT group. After triage, the analyst tasked with the ticket can quickly follow up with the user, and if needed, use Remote Control to tunnel in for a quick show-and-tell or to resolve the issue seamlessly. The system provides metrics that allow us to demonstrate what we're doing, thereby demonstrating real value to the organization.

What do you dislike?

The myriad components of the tool set get a bit confusing and require significant skill sets to master.

Recommendations to others considering the product:

Look at all the tools in their kit and how they can match up against your own organization's requirements. Get what you need, knowing that if you need more, it is likely available.

What problems are you solving with the product? What benefits have you realized?

Agile and effective response to user issues as they arise; we live in a cold climate with numerous off-site locations, so having remote control to deal with a computer in another location without having to drive there is a significant benefit.

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AC
Mid-Market
(51-200 employees)
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"Ivanti Management: Truly the Ease of Managing with Great feature and great support"

What do you like best?

Its understand the current cyber security demand, behavioral analytics, malware identification such as software or programs in the endpoints, and last but not the least or most important want PATCHING make it easier and we are going excellent with this.

What do you dislike?

There are a few bugs been identified , however Ivanti is give us effective and timely solution to it.

Recommendations to others considering the product:

Everyone should look forward to the product it gives scalable security solution and remediation and behavior analyzing platform towards your endpoints. There support is awesome at this point of time as well.

What problems are you solving with the product? What benefits have you realized?

Mainly the patching capability with LDMS .

Security to a diffrent level in endpoints or workstation. Also isolation of endpoint protection as per group, minimizing the service love on overall endpoints.

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Computer Technician
Computer Hardware
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"A good remote tool"

What do you like best?

The ease of access of a user's machine, and information you can pull without having to remote onto a PC (installed software, updates, system information).

What do you dislike?

Lack of Mac support. You cannot pull the same information without remoting onto the Mac, and getting the Mac client to work properly can be a hassle

What problems are you solving with the product? What benefits have you realized?

We are now able to push software to a user's machine remotely and silently, without interrupting their work. One minute it's not work and the next it will work when the package is pushed successfully.

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C
Small-Business
(11-50 employees)
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"Best System Management tool"

What do you like best?

I've used SCCM, ZenWorks and Altiris in the past, but none of them is as complete, easy-to-use and lightweigth as Ivanti Endpoint Manager. It really does most of the work for you. Good support by Ivanti. The Product Management team is also always willing to listen for new feature requests. Self-electing subnet services are a great addition and shows the product is under continuess development. Good local partner presence.

What do you dislike?

The integration with other Ivanti products could be better.

Recommendations to others considering the product:

Do a Proof of Concept to be convinced!

What problems are you solving with the product? What benefits have you realized?

Software Distribution, OS Provisioning, MDM, Inventory and Asset Management, Patch Management. Remote support

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AI
Enterprise
(1001-5000 employees)
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"LANDESK Management Suite is a valuable tool for managing workstations"

What do you like best?

I like the breadth of management that the product supports. End point protection has proven to be very effective at both preventing malicious software but also in guiding user behavior. Workstation patching has worked very well and has allowed us to make great gains in security and compliance. We recently installed Xtraction which has proven to be extremely valuable for reporting.

What do you dislike?

I have run into several instances where the support provided was not as timely and effective as expected. We have been early to adopt new versions and have discovered several bugs which have impacted our users. Provisioning has provided some challenges although that is probably not unique to our organization and is common regardless of the tool set that is used.

Recommendations to others considering the product:

Become familiar with the product prior to training.

Get formal training on the product.

Include professional services for the installation and setup.

What problems are you solving with the product? What benefits have you realized?

We are using LDMS for workstation security, deployment and patching. LDMS has allowed us to quickly patch the majority of workstations in our environment. End point protection has allowed us to protect the users in one particular group (classroom environment) from causing themselves distraction and disruption of service.

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Small-Business
(2-10 employees)
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"UEM"

What do you like best?

the integration with the asset and performance monitors. The integration with service tickets seems good but this is not something we own today

What do you dislike?

unknown yet, we don't have this rolled out in our environment yet. We do plan to role it out over the course of the year. I would like to see more information on the ties to the service desk ticket or possibilities to integrate in to other service desk tools.

What problems are you solving with the product? What benefits have you realized?

more valuable first level support.

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Enterprise
(1001-5000 employees)
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"Mangement Suite will change your IT department for the better!"

What do you like best?

The ease of use, set it an forget it. Once you use the tools for about a month, you will be set.

What do you dislike?

If you are new too an EPM tool, it can be a bit overwhelming but with time and effort and help from professional services you can be up and running in a few hours.

Recommendations to others considering the product:

If you get professional services, make sure to drive the install and configurations so that you have hands on experience with the tool.

What problems are you solving with the product? What benefits have you realized?

We are able to image computers in 20 minutes, and are able to deploy software with ease.

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CA
Enterprise
(10,001+ employees)
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"Great Product, sort of Tricky UI"

What do you like best?

The versatility is the best feature, or features. This product is a deep toolbox with many ways to accomplish the same thing. You can really get anything done in any way you need.

What do you dislike?

The UI is a major issue, its pretty outdated and creates a large learning curve. It can be alleviated with training.

Recommendations to others considering the product:

Make sure you have a VAR that can give you a good training regimen.

What problems are you solving with the product? What benefits have you realized?

Compliance. This is a deep patching system that is able to get up and running quickly and get real up to date results in a very short amount of time.

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Director of Technology
Information Technology and Services
Mid-Market
(201-500 employees)
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"Absolute Manage Software"

What do you like best?

This product is most versatile and user friendly software for managing Computers. We can patch and deploy software for Macintosh and PC computers with one console. We have iPads, Macbook Pros, and Lenovo Laptops that are used on a daily basis. We can push out any software needs to Labs, Carts or individuals with on click. The database's for both the MDM and Manage integrate with Absolute Service (Ticketing System) to give Technicians all information related to the devices when servicing or troubleshooting.

What do you dislike?

I have not found much that i do not like with Absolute. We use if for our MDM, Software/Imaging, and Service Requests so this software was a complete fit for us.

Recommendations to others considering the product:

This is a true all in one device management platform. Do your research and try this product.

What problems are you solving with the product? What benefits have you realized?

We have taken the old Fat Images and CD Rom to working with Laptops and Desktops to remotely managing and deploying machines once connected to the network. This is not only a time saving benefit but also management wise we do not have to focus on FTE's to do the work. We are a team of 3 technicians for 1400 plus students, 300 employees, and over 4000 devices.

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Director, Information Technology and Technical Support
Research
Mid-Market
(201-500 employees)
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"Flexible, powerful desktop management."

What do you like best?

Absolute Manage provides cross platform support for workstation management. Everything from simple inventory review to remote software rollout.

What do you dislike?

There's not much to dislike about the product overall. Some of the steps outlined in the manual for mobile device management and security certificate setup are vague... but certs are always a pain.

Recommendations to others considering the product:

Absolute Manage is a great product, but it was recently divested by Absolute and control of the product has been picked up by another company. So, the support and pricing moving forward is a bit of a mystery. Previous transitions have always been handled smoothly, so I am optimistic, but still cautious.

What problems are you solving with the product? What benefits have you realized?

We have been able to reduce the burden on our lean tech support team. We have saved hours every week with automated rollout of software packages, and deploying new machines is a snap, as we can bundle together installers and settings into a nice and neat package.

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Desktop Administrator
Banking
Mid-Market
(201-500 employees)
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"Great product that covers a lot of features"

What do you like best?

The biggest feature that we use is endpoint patching and we love the fact that 3rd part patches can be included.

What do you dislike?

The only thing we dislike is that the console can be slow when accessing over the VPN

Recommendations to others considering the product:

Pick out pieces and implement all the features in stages

What problems are you solving with the product? What benefits have you realized?

We can ensure our endpoints are patched and that we can remote access any endpoint no matter where it is. We also use the Asset reporting plugin.

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Information Security Administrator
Government Administration
Enterprise
(1001-5000 employees)
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"HEAT"

What do you like best?

The dashboard for HEAT is very nice, lots of details on the different tickets placed. Like that you can see the teams open tasks.

What do you dislike?

The actual closing of a ticket is a little confusing where you need to close the tasks before you close the ticket

What problems are you solving with the product? What benefits have you realized?

Ticket management, organizational pluses

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UI
Enterprise
(10,001+ employees)
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"LANDESK might just be the solution for your IT management needs"

What do you like best?

My work used LANDESK's discovery and inventory feature probably the most, our network has tons of nodes and keeping up with what is where can be a daunting task.

What do you dislike?

Booting a machine in UEFI mode in a network segment with an active PXE representative isn't successful and is a known issue with LANDESK. While a minor annoyance for some, this can really gum up the works for some IT infrastructures.

Recommendations to others considering the product:

As I stated in the other section concerning the PXE boot issues, I would take that into consideration and be prepared to work with their customer support. For internet facing networks this shouldn't be a huge thing, but if you're configuring an intranet that doesn't touch the internet, this could be anywhere from annoying to debilitating.

What problems are you solving with the product? What benefits have you realized?

Like I said above, with the size of my network having the ability to catalog everything plugged in saved an uncountable amount of man hours from multiple teams. This is by far the biggest benefit that I can personally attest to.

Response from Cache Walker of Ivanti Unified Endpoint Manager

Dear Ivanti Customer,

We apologize for any frustrations or difficulties you have experienced but would love to hear from you regarding the UEFI and PXE troubles and connect you with our Product and Support Teams. If you'd like, please reach us at advocates@ivanti.com

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Security Engineer
Mechanical or Industrial Engineering
Enterprise
(10,001+ employees)
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"Review of EPM"

What do you like best?

Ivanti provides a one stop shop to meet security, system, and software needs.

What do you dislike?

Some of the components do have a complexity to them, and we seem to find issues that are not easily solved.

Recommendations to others considering the product:

Talk to other customers, and form relations with those admins that have worked with the product for years to build on their expertise.

What problems are you solving with the product? What benefits have you realized?

Centralized patch management and software distribution; centralized provisioning of operating systems; software baselining; reporting across multiple businesses and cores.

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AI
Mid-Market
(201-500 employees)
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"LanDesk Management"

What do you like best?

Ease of use for the end user is great. When it comes to managing a users system the less you involve them the better. IT should do most of it's work in the background without user interaction. LanDesk makes this very simple to do. The ease of use when patching, deploying software, running usage reports, etc, etc are all very easy.

What do you dislike?

System setup, and some upgrades are quite involved. Some of the errors that are thrown are very generic and require a lot to solve for.

Recommendations to others considering the product:

Leverage your sales engineer to the fullest, they are a huge fountain of knowledge when it comes to getting the most out of their product.

What problems are you solving with the product? What benefits have you realized?

LanDesk helps technicians be a lot more efficient, Automating tasks that sometimes can take time out of techs day allows them to provide faster and more personal support to your end users. The reporting is great when it comes time to true up your software licenses.

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A
Mid-Market
(201-500 employees)
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"Fantastic Software, Customer Orientated"

What do you like best?

The simplicity in combing a remote tool with ITSM and automating processes.

What do you dislike?

Because of how customizable it is, understanding the process in the back ground can take some time to comprehend.

Recommendations to others considering the product:

Do your ground work first. Making sure you have the right ITSM to go along with it to automate is helpful

What problems are you solving with the product? What benefits have you realized?

Just the benifit of automated processes for ITSM linked into End point management is a cost saving.

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Manager, Desktop Technology
Enterprise
(10,001+ employees)
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"EPM Great Solution for Enterprise IT"

What do you like best?

A consolidated console/agent that provides all aspects on device management: inventory, patch, software distribution, and antivirus

What do you dislike?

Software mapping requires quite a bit of Config between manage software, SLM, and actual mapping.

Recommendations to others considering the product:

Put the time in to configure it correctly the first time

What problems are you solving with the product? What benefits have you realized?

After extensive configuration we have a fully automated patching process that no longer requires a full time FTE

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U
Enterprise
(1001-5000 employees)
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"Landesk works alright"

What do you like best?

I don't really like it all that much but it gets the job done. I like when it works and I'm able to remote into the computers I need to, but I wouldn't completely chalk that up to Landesk's fault. I'm sure I just need more training to iron out the bugs.

What do you dislike?

It's difficult to use, not a great interface and doesn't always work well for remoting in which is my main use for it.

Recommendations to others considering the product:

I would explore your options, it might be a good fit for your company, I don't particularly like it compared to other similar software.

What problems are you solving with the product? What benefits have you realized?

I use it to check on users computers and to solve helpdesk issues, do remote sessions and verify computer data.

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Enterprise
(5001-10,000 employees)
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"Ivanti Management Suite - a powerhouse"

What do you like best?

The ease of configuring tasks for dstrobution, the amount of Data available and the power house that it is

What do you dislike?

There is a lot to it which can be a bit overwhelming

Recommendations to others considering the product:

Biggest thing I Can say is knowing your current enviroment and the changes you wish to see then finding out the tools offered and best course of action to meet the needs and changes for your enviroment.

What problems are you solving with the product? What benefits have you realized?

Patching, Inventory, Asset Management, Imaging and distrobution

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IS Specialist II
Mid-Market
(501-1000 employees)
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"Endpoint manager for a DoD contractor"

What do you like best?

I like the fact that we can patch, distribute software, and provision laptops all from one tool.

What do you dislike?

Just wish the dashboard were a little bit cleaner or when a machine isn’t working on inventory checking I can be informed.

What problems are you solving with the product? What benefits have you realized?

Software packages are being self-installed now by our user base after using distribution packages and the portal manager.

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U
Enterprise
(10,001+ employees)
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Verified Current User
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"Ivanti Management Console"

What do you like best?

IMC provides a great way to manage all devices on a network, allowing to run a software inventory and give remote access very quickly

What do you dislike?

sometimes the console seems to run quite slowly

Recommendations to others considering the product:

This is a great one stop solution for device and software management

What problems are you solving with the product? What benefits have you realized?

we are able to easily remotely connect to distant PCs to install any updates or apply any fixes that are needed

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System Engineer
Hospital & Health Care
Enterprise
(1001-5000 employees)
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"A Management suite that provides good information about your environment."

What do you like best?

The ability to push programs to machines form a query.

What do you dislike?

Not easy to run the remote control from browsers other than IE or from/on a VDI environment.

Recommendations to others considering the product:

Consider this product for it's small, unintrusive client, ease of use and relatively short learning curve.

What problems are you solving with the product? What benefits have you realized?

Microsoft true-up's are easier to finish. Locating machines are easier. Also, reporting for end-of-life machines is very easy.

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"LANDESK"

What do you like best?

we have used landesk for asset management and struggled to get acceptance on the product. Looking at some of the new Ivanti versions, we will try it again.

What do you dislike?

we looked into this solution several years ago before it was aquired. Now that we have the Ivanti suite...we will be looking into this again.

What problems are you solving with the product? What benefits have you realized?

our entierpriseis spread across 50 locations- LANDesk makes it easier to track and service the devices

Helpful?