G2

Maxim G.

Tier 2 IT Support

Small-Business (50 or fewer emp.)

11/1/2026

"Powerful Self-Service Software Catalog That Keeps Devices Compliant"

5/5

What do you like best about HCL BigFix?

One of the useful features is the ability to install available software through a self-service catalog, without having to contact IT support every time. The platform also helps ensure that computers remain compliant with company security policies. Review collected by and hosted on G2.com.

What do you dislike about HCL BigFix?

The interface feels somewhat outdated and could be more intuitive and user-friendly. Some software installations and updates take longer than expected, and troubleshooting failed deployments is not always straightforward. Notifications and mandatory restarts can occasionally interrupt daily work. Overall, the product is powerful, but the user experience could be improved, especially in terms of simplicity and performance. Review collected by and hosted on G2.com.

What problems is HCL BigFix solving and how is that benefiting you?

HCL BigFix helps keep all company computers up to date, secure, and compliant without requiring constant manual intervention from IT staff. It simplifies software deployment, patch management, and security updates across multiple devices. This saves time, reduces repetitive work, and minimizes the need to contact IT support for routine tasks. Overall, it improves system reliability, reduces security risks, and makes everyday computer maintenance much easier. Review collected by and hosted on G2.com.