Haptik Reviews & Product Details

The most valuable part is their Problem Solving Approach using case-wise recommendations and updating it as and when required. Kudos to the SPOC. She has been very helpful to us in getting wherever we wanted to be. She has been quick in responses and getting solutions Review collected by and hosted on G2.com.

There is nothing as such to dislike; Haptik seems to be improving on their DASHBOARD every month. We have requested searching a USER CHAT by entering their name in the Intelligent Analytics. Haptik has assured us that they will come up with this feature asap. Review collected by and hosted on G2.com.

The Analytics and Agent platforms are easy to use. And CS team engages with our team frequently for the best suggestions Review collected by and hosted on G2.com.

The implementation time can be further optimized Review collected by and hosted on G2.com.

The AI capabilities, service delivery and insight delivery are the best aspects of Haptik. Real-time support from the customer success team is truly appreciable. Review collected by and hosted on G2.com.

Customizations on conversations and feedback mechanisms are limited. Few algorithms are internally rigid and difficult to change. While they do not hamper any experience but it limits organization-specific requirements. Review collected by and hosted on G2.com.

The Chatbot was amazing and I really think this has a superpower. Review collected by and hosted on G2.com.

The customer feedback integration on Zendesk is not available. Review collected by and hosted on G2.com.

The analytics side of it is the biggest strength of the tool

The small talk is great

Disambiguation is great Review collected by and hosted on G2.com.

Buggy when it comes to Zendesk integration (However the team have been great to work with us to fix)

Need to have 2 separate login info, prod and staging

Feature to easily train the bot in Ai recommendations was not delivered as originally pitched to us when we were considering Haptik

Bot builder pop up (niko) is annoying as it's all the time, not a one-off pop up

Outage notification would be good in case the goes down Review collected by and hosted on G2.com.

User friendly, stable and the support is great Review collected by and hosted on G2.com.

I have nothing I dislike about the product Review collected by and hosted on G2.com.

We work in a very fast-paced environment, ready to serve our customers better and better every day. Team Haptik's agility and customer-centricity are noteworthy. We applaud their commitment to continually improve our processes through continuous recommendation, product updates, and solutions to complex use-cases hence enabling us to provide a stellar customer experience. The product is amazing! Review collected by and hosted on G2.com.

Well, you can count on Haptik's stellar Customer Success team for any flow edits, development, and integration but I feel, there should be the ability for client-side teams to perform minor tasks like editing or adding/designing flows, copies changes, etc. It is not that flexible at the moment we have to be depended on the customer success team for these tasks. Review collected by and hosted on G2.com.

Quick response on queries, Plethora of features. Review collected by and hosted on G2.com.

Integration with various CRMs is something which could be fast-tracked Review collected by and hosted on G2.com.

Very good and user friendly products and service team Review collected by and hosted on G2.com.

Would be good if we could download chat transcrupts Review collected by and hosted on G2.com.

Immediate client assistance and Bot support. Review collected by and hosted on G2.com.

Few platform level enhancements in a FY. Review collected by and hosted on G2.com.