--- title: Haptik Reviews meta_title: 'Haptik Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how Haptik works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 168 scale: '5' date_modified: '2026-07-29' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Haptik Reviews **Vendor:** Haptik **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 168 ## About Haptik Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more. ## Haptik Pros & Cons **What users like:** - Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device. (26 reviews) - Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience. (26 reviews) - Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs. (25 reviews) - Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency. (21 reviews) - Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively. (13 reviews) - Integrations (11 reviews) - User Interface (11 reviews) - Data Analytics (10 reviews) - Users appreciate the **easy integrations** of Haptik, enhancing customer interactions and streamlining communication effortlessly. (10 reviews) - AI Efficiency (9 reviews) **What users dislike:** - Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations. (10 reviews) - Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions. (7 reviews) - Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality. (7 reviews) - Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik. (5 reviews) - Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency. (5 reviews) - Users experience **delays** in response times and changes, which hinder the overall efficiency of Haptik's service. (5 reviews) - Users find the pricing of Haptik to be **expensive** compared to simpler chatbot solutions, particularly for small businesses. (5 reviews) - Lack of Integrations (5 reviews) - Poor Customer Support (5 reviews) - Users experience **inconsistent bot functionality** with delays and misunderstandings affecting communication and overall efficiency. (4 reviews) ## Haptik Reviews ### 1. Flexible product that has the all the features to support chat bot functionality and then some! **Rating:** 4.5/5.0 stars **Reviewed by:** Sohail M. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Haptik?** Easy interface, AI Recommendation makes bot training easy and efficient. Reporting dashboards are immersive and allows for drill down functonality. **What do you dislike about Haptik?** Historical reporting can be made more accessible, variants on FAQs are a lacking feature which will make the product superior to other chatbot platforms. **What problems is Haptik solving and how is that benefiting you?** Servicing customers 24x7 without any human intervention is the epitome of the technology; Haptik takes this and explodes it to new levels by allowing immersive self-service options. This allows our customers to explore their accounts, reconnect services, make payments and have general FAQ's answered and satisfy customers without any human intervention. Interoperability with other platforms allows for seamless integration for agent handover to bespoke CRMs with custom information as part of the handover. This results in deeper insights and greater knowledge of our customers end customer ### 2. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Ruhi S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Haptik?** I like how easy it is to use Haptik. The data once fed in to the system correctly is used aptly to handle customer queries. It can have a better conversational model like chatgpt. **What do you dislike about Haptik?** It sometimes fails to understand customer issues and it can be really frustrating. If a question is asked using different words it sometimes fails to pick up the context. **What problems is Haptik solving and how is that benefiting you?** It is helping us to reduce no. Of customer calls in a day. We are also leveraging this tool for internal employee support purposes. It saves on time with atleast 80% accuracy. ### 3. Great conversational tool and fantastic support by. Mr nikhil and their team **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit r. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Haptik?** 1. The setup process for integrating the whatsapp to conversationl bot flow is very easy 2. The NLP and the ease to design a bot flow is very easy 3. The most important thing is the support provided by haptik is awsome **What do you dislike about Haptik?** The new versioning process and traingin process is little bit difficult **What problems is Haptik solving and how is that benefiting you?** Haptik Bot is like heart of the jobsgaar, as whatsapp bot is our core feature of our product and what we are doing . ### 4. One of the Good Chat Boat Solution with all the advance capability **Rating:** 4.5/5.0 stars **Reviewed by:** Dharamveer S. | Manager IT, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Haptik?** Jio Haptik is one of the best chat boat and AI solutions for small and enterprise business requirements; Haptik is straightforward to deploy and integrate with most applications. Hapik has excellent capabilities to manage the query of the customer based on the AI and help to improve the customers **What do you dislike about Haptik?** The working and features are good, Haptik but the support still needs improvement, by improving the support part, Haptik could be a more fruitful product. **What problems is Haptik solving and how is that benefiting you?** Chatbot interactions. Helping to the customers. This allows our employees to explore their payment and incentives. helping to customers for the running offer and all. ### 5. Great CS tool with amazing capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Kewal A. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Haptik?** There are two things that I like the best. First it is very very easy to set up chatbots with haptik and integrate with your app, website, etc. The second amazing thing about Haptik is it has a feature called smart agent; it's a curated list of already created customer support flow for almost all industries; you can use this smart agent to integrate API and handle common customer flows in very short time. **What do you dislike about Haptik?** One thing that I dislike is the AI doesn't handle colloquial versions of vernacular languages like Hindi, Tamil, well but I guess this is a generic problem with all chat bots. **What problems is Haptik solving and how is that benefiting you?** It is helping us create a chat bot, which helps us in giving quick responses to customers' frequently asked questions without any human intervention, this saves us cost that would otherwise go in hiring human agents and also reduces the time that it takes for a human agent to reply to the customers. ### 6. Best software to digitise ecommerce sales using bots **Rating:** 0.0/5.0 stars **Reviewed by:** Mayank G. | Sr. Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Haptik?** No code tool makes it easy to make any minor changes for the admin **What do you dislike about Haptik?** There is nothing at the moment, will update the review if finds it later **What problems is Haptik solving and how is that benefiting you?** It has automated our redundant processes and help our human resource to focus on other important tasks ### 7. Amazing Team and Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2023 **What do you like best about Haptik?** Their Dashboard is informative and simple. The features like User Journey, Smart Funnels and Message Analysis enable us to monitor and improve the chatbot performance by analyzing how the users interact, where they are dropping off, and which step can be optimized. **What do you dislike about Haptik?** I can't recall a downside as of now. Providing an option for a customized overview of the dashboard can be great. However, at its current state also< it does a great job. **What problems is Haptik solving and how is that benefiting you?** They are helping us connect with the customers for their queries and requests without human intervention. The resources can be utilised somewhere else, reducing the cost significantly. ### 8. good but heavy js **Rating:** 3.0/5.0 stars **Reviewed by:** Payal V. | Manager - Website & Tech., Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Haptik?** we have used botwhich was good but thier js files are very heavy. **What do you dislike about Haptik?** Heavy js files which increases page load time **What problems is Haptik solving and how is that benefiting you?** bot, helps to reduce manpower for chat support. ### 9. Best personal assistant, superb integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Haptik?** Best way to get work done, all you have to do is put a query and then the AI or the agent takes it up well. I use it for seamless web check in or booking hotels for the best price **What do you dislike about Haptik?** It was much more efficient before when it was only agents replying to the queries. Now the AI integration makes it seem like a fake conversation or very generic **What problems is Haptik solving and how is that benefiting you?** Bulk corporate or even individual hotel bookings were a hassle before. Now Haptik finds the best price across all platforms like MMT, Cleartrip, Goibibo, etc and finds the best deals/coupons. This has saved cost ### 10. Great platform to build chat bots easily and to connect with your customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Haptik?** Haptik has a lot of capabilities bundled tighlty together. It helps you build a basic chatbot within minutes for your website to interact with your customers without using any piece of code. It lets your agents speak with customers, gives them amazing capabilities to truly personalize messages, and creates can responses to reduce TAT and top-class customer service. It also helps you create a knowledge base that acts as a self-service portal for your customers to go through frequently asked customers; that way, they do not have to rely on the customer support staff to resolve their queries and fix the issues themselves and rather quickly. **What do you dislike about Haptik?** Chatbot quickly becomes very tough to scale if you want to integrate some APIs or create conditional logic. A dedicated python developer would be needed to truly make the bot dynamic and manage it post-deployment, adding an overhead cost. To top this off, the support staff of Haptik isn't that helpful and supportive. I know that's ironic, but that's how it is. Most of the people you interact with in Haptik wouldn't know the capabilities of their own tool, and you'll be left alone to learn from the community or by trial and error. This isn't bad, but when you are in a fast-moving startup, this can act as a major bottleneck **What problems is Haptik solving and how is that benefiting you?** Haptik helps you create a chatbot for your application, which enables you to connect with your customers and build a relationship with them. This is beneficial on many levels because you do not have to spend your valuable tech resources to build chatbots from scratch. You can use Haptik's plug-and-play chat bot and make whatever changes you want to make in the bot on the fly without ever being dependent on the tech team. You'll always be available for your customers, and your CS team can build flows they know the customers would love. Haptik removes the dependency from the tech team and empowers the customer support team by giving them more control, and that is the most significant benefit we have received from Haptik ### 11. Smooth experience and good customer support from CS team. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Haptik?** The tool is smooth and easy to operate with good options for an advisor to use and handle customer concerns. **What do you dislike about Haptik?** A few data pointers are missing which are to be added soon by the team. **What problems is Haptik solving and how is that benefiting you?** The Intelligent Virtual Assistance has helped a lot to reduce the number of chats that lands to advisors and increased the productivity of the overall team. **Official Response from Khushboo Pradhan:** > Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. ### 12. The best omnichannel platform for marketing and customer care. **Rating:** 4.5/5.0 stars **Reviewed by:** Aquinas C. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Haptik?** With Haptik, it's effortless to integrate with existing CRM software and generate seamless flows for various use cases. The software is cloud-based, and that's the best part: any user can access it from any device. **What do you dislike about Haptik?** The platform is simple to use but lacks efficiency, as you must do repeated work at multiple places. The platform lacks auto planning and templating, requiring more effort while designing conversation flows and stories. **What problems is Haptik solving and how is that benefiting you?** With Haptik, our customer support request has reduced y more than 70% and thus has helped us reduce costs drastically. It also has helped our customers have more faith in us and get their queries solved faster. **Official Response from Khushboo Pradhan:** > We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. ### 13. One Stop Bot Based Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Vinit J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Haptik?** Understanding of the product and flexibility of the product according to the business needs **What do you dislike about Haptik?** Development timelines can be considered as a portion to work on **What problems is Haptik solving and how is that benefiting you?** Decreasing my call center resources by BOT enabled solution ### 14. Effecient and NLP/AI Powered Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Haptik?** The conversational AI Bot is impressive, it's easy to build conversational flows and launch them in a matter of time, and their pre-built modules make it easy for new businesses to launch features at a fast pace. **What do you dislike about Haptik?** I believe Haptik could benefit from a more intuitive and user-friendly interface. Incorporating context-aware responses would make the conversations feel more natural and engaging. **What problems is Haptik solving and how is that benefiting you?** Helped us launch our customer self-service portal powered by the Haptik chatbot which reduced mundane tasks and addressed generic queries. ### 15. Best tool for customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Dharunkumar N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Haptik?** The ability to handle various types of customers from different sectors using a single solution haptik.ai is really a great product. **What do you dislike about Haptik?** It'd be helpful if I can get access to the product as an individual user. **What problems is Haptik solving and how is that benefiting you?** 24/7 availability of the customer support for my customers with the help of haptik.ai ### 16. Best software for automating customer services **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo B. | SEO manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Haptik?** Easy of use and no code configuration specifications **What do you dislike about Haptik?** I have not found anything till now and any issues which comes up are resolved on priority **What problems is Haptik solving and how is that benefiting you?** Automating customer frequently asked questions. Helping with sales, product and documents requests ### 17. Haptik Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Haptik?** The interface of the Haptik platform makes it very easy-to-use platform for any of the new users as well. **What do you dislike about Haptik?** The functionality it gives is very basic & they could have improved the product with more features. **What problems is Haptik solving and how is that benefiting you?** It's very essential to the e-commerce business/websites to have a platform like Haptik to have a real connection with the end users & instantly they can reach out to the customer's needs. ### 18. Consistently contributes measurable value to company goals and projects **Rating:** 3.5/5.0 stars **Reviewed by:** Sophia H. | Manager- Digital Platforms, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Haptik?** The best part is- Something new and valuable is always being developed in the backend... The customer success team is always reachable and helpful. Product pricing is one of the most competitive in the industry. **What do you dislike about Haptik?** The support team can be better- More investigation on the raised issue will help to solve production bugs sooner. Turn around time for RFC estimates and efforts is very high...Timelines need to be managed well. The implementation/development team needs to interact more with clients to understand the requirements better. **What problems is Haptik solving and how is that benefiting you?** Hello Zindagi is the pioneer, to be selling Motor insurance on Whatsapp. Haptik has helped us do it. Interakt as a platform gives a lot of flexibility to reach the customer base with apt reporting. ### 19. Very good virtual assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Archit K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Haptik?** Flexible and accomodative virtual assistant. **What do you dislike about Haptik?** Billing structure and conditions , there could have been more options to bundle services. **What problems is Haptik solving and how is that benefiting you?** Odd jobs and outsourcing some tasks. ### 20. Average experience **Rating:** 3.0/5.0 stars **Reviewed by:** Priyansha D. | Assistant Manager CX Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Haptik?** Team tries to help out. Srishti has been trying to fill the enormous gap **What do you dislike about Haptik?** The support team has been very absent-minded. The resolution TAT has been really high. Focus on operational issue is way more than growth conversations **What problems is Haptik solving and how is that benefiting you?** Chat bot interactions. Helping us with our volumes ### 21. Good tool & snappy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Haptik?** Very snappy, easy to set up, Whatsapp integration is seamless. **What do you dislike about Haptik?** Better agent-facing UI is required. Could use more features. **What problems is Haptik solving and how is that benefiting you?** Helps us respond to customers on a live-chat basis. ### 22. Awesome Chat bot with strong AI **Rating:** 5.0/5.0 stars **Reviewed by:** Abishek D. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Haptik?** Quick Service, support, and a highly motivated customer success team that is always ready for any help! Loaded with lots of features. Aishwarya our POC always helped us whenever required. **What do you dislike about Haptik?** Be it any company that is providing Chatbot services, human intervention is always required. **What problems is Haptik solving and how is that benefiting you?** Customer engagement and lead capturing ### 23. Haptik review by Abhishek **Rating:** 3.0/5.0 stars **Reviewed by:** Abhishek P. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 ### 24. Impeccable service, round the clock support, knowledgeable consultants (Rohit, Vivian and team) **Rating:** 5.0/5.0 stars **Reviewed by:** Kumar R. | Lead CX Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Haptik?** Although their product is superb, their consultant's knowledge, especially Rohit Sardeshpande and Vivian Chettiar, and their helpfulness make them stand way ahead of the competition. **What do you dislike about Haptik?** Nothing to dislike as of now, they are doing fantastic! **What problems is Haptik solving and how is that benefiting you?** Haptik has helped us in implementing Chatbot on our gaming App and WhatsApp as well. It has played a vital role in moving our clients to live support channels and serving them on real-time. ### 25. Super Efficient Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Haptik?** Conversation - Studio - Haptik's Bot builder is very extensive and can configure responses all the way to what medium a user is accessing the chatbot Great support provided by the team both for issues/bugs raised from our side & Bot-Flow solutions/suggestions. **What do you dislike about Haptik?** Reports & Analytics - For eg. If you would have to analyse bad feedback received by the bot to deep-dive and assume different hypotheses you would have to do it by going through multiple transcripts and this limits you to do a sample set study and not a deep thorough deep-dive. **What problems is Haptik solving and how is that benefiting you?** The Chatbot has helped us transition from a call-heavy post-sale/subscription management user experience to a bot putting the customer in the right direction to self-service. ### 26. Easy to use, Great support from the team. **Rating:** 3.5/5.0 stars **Reviewed by:** Navya G. | Retail Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Haptik?** Analytics part is very helpful and regular updates from team. **What do you dislike about Haptik?** bot fails sometimes leads to giving a bad impression to the user **What problems is Haptik solving and how is that benefiting you?** Improving the Bot ### 27. Great Experience with the Product **Rating:** 4.0/5.0 stars **Reviewed by:** Amballa Durga P. | AVP Product- Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Haptik?** There are multiple options for the same services on the market, but the detailing features on the product make them stand unique. Also, their monthly product reviews actually show their passion for customer satisfaction. **What do you dislike about Haptik?** I feel they should start considering customer/business-specific requirements which are unique sometimes from other customers **What problems is Haptik solving and how is that benefiting you?** Haptik is helping us solve customer interaction through process automation for various departments through WhatsApp. ### 28. Haptik is an extremely helpful platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh C. | Product Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Haptik?** The most valuable part is their Problem Solving Approach using case-wise recommendations and updating it as and when required. Kudos to the SPOC. She has been very helpful to us in getting wherever we wanted to be. She has been quick in responses and getting solutions **What do you dislike about Haptik?** There is nothing as such to dislike; Haptik seems to be improving on their DASHBOARD every month. We have requested searching a USER CHAT by entering their name in the Intelligent Analytics. Haptik has assured us that they will come up with this feature asap. **What problems is Haptik solving and how is that benefiting you?** We are solving Customer Queries that require more attention beyond FAQ solutions ### 29. Haptik provides seamless omnichannel chat experience **Rating:** 5.0/5.0 stars **Reviewed by:** Salin S. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Haptik?** The Analytics and Agent platforms are easy to use. And CS team engages with our team frequently for the best suggestions **What do you dislike about Haptik?** The implementation time can be further optmised **Recommendations to others considering Haptik:** Great service, timely responses. And product already has multichannel bot deployment support, with experts suggesting best practices. **What problems is Haptik solving and how is that benefiting you?** Lead generation and personalized experience to our customers. ### 30. Great Product with a great complimentary service team **Rating:** 5.0/5.0 stars **Reviewed by:** Ketan K. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Haptik?** The AI capabilities, service delivery and insight delivery are the best aspects of Haptik. Real-time support from the customer success team is truly appreciable. **What do you dislike about Haptik?** Customizations on conversations and feedback mechanisms are limited. Few algorithms are internally rigid and difficult to change. While they do not hamper any experience but it limits organization-specific requirements. **What problems is Haptik solving and how is that benefiting you?** Reducing human intervention on repetitive queries. Improve scalability of the operations without adding manpower. Chatbot became the biggest inflow channel within 3 months. ### 31. It was a great experience by using the Haptik **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Haptik?** The Chatbot was amazing and I really think this has a superpower. **What do you dislike about Haptik?** The customer feedback integration on Zendesk is not available. **What problems is Haptik solving and how is that benefiting you?** The team really went above and beyond to solve this complex issue in a timely manner. ### 32. Started off shaky but things are beginning to tick along **Rating:** 4.0/5.0 stars **Reviewed by:** Mark M. | CX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Haptik?** The analytics side of it is the biggest strength of the tool The small talk is great Disambiguation is great **What do you dislike about Haptik?** Buggy when it comes to Zendesk integration (However the team have been great to work with us to fix) Need to have 2 separate login info, prod and staging Feature to easily train the bot in Ai recommendations was not delivered as originally pitched to us when we were considering Haptik Bot builder pop up (niko) is annoying as it's all the time, not a one-off pop up Outage notification would be good in case the goes down **Recommendations to others considering Haptik:** If you want a power data-driven IVA then Haptik is the best choice **What problems is Haptik solving and how is that benefiting you?** Ongoing integration issues with Zendesk, sometimes the bot fails to respond **Official Response from Ruta Bhatt:** > Hi Mark! Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. ### 33. SAQA **Rating:** 5.0/5.0 stars **Reviewed by:** Tshepo P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Haptik?** User friendly , stable and the support is great **What do you dislike about Haptik?** I have nothing i dislike about the product **What problems is Haptik solving and how is that benefiting you?** Responding to queries by customers and helped to resolve outstanding issues for our clients ### 34. Great team, Amazing product & Amazing results! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Haptik?** We work in a very fast-paced environment, ready to serve our customers better and better every day. Team Haptik's agility and customer-centricity are noteworthy. We applaud their commitment to continually improve our processes through continuous recommendation, product updates, and solutions to complex use-cases hence enabling us to provide a stellar customer experience. The product is amazing! **What do you dislike about Haptik?** Well, you can count on Haptik's steller Customers Success team for any flow edits, development, and integration but I feel, there should be the ability for client-side teams to perform minor tasks like editing or adding/designing flows, copies changes, etc. It is not that flexible at the moment we have to be depended on the customer success team for these tasks. **What problems is Haptik solving and how is that benefiting you?** We are currently using Haptik's services for Whatsapp chatbot automation. We built an exhaustive Chabot that not only helps you answer frequently asked questions but also gives you assistance with respect to sales and service requests. ### 35. Great tool with a amazing client support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Haptik?** Quick response on queries, Plethora of features. **What do you dislike about Haptik?** Integration with various CRMs is something which could be fast-tracked **What problems is Haptik solving and how is that benefiting you?** Haptik helps out with all our transactional-based WhatsApp messages. ### 36. Very good products & efficient team **Rating:** 5.0/5.0 stars **Reviewed by:** Sanaya C. | Digital Marketing Lead **Reviewed Date:** August 18, 2022 **What do you like best about Haptik?** Very good and user friendly products and service team **What do you dislike about Haptik?** Would be good if we could download chat transcrupts **What problems is Haptik solving and how is that benefiting you?** To reach out to our older customers ### 37. AI assistance at it's best! **Rating:** 4.5/5.0 stars **Reviewed by:** Vikita G. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Haptik?** Immediate client assistance and Bot support. **What do you dislike about Haptik?** Few platform level enhancements in a FY. **What problems is Haptik solving and how is that benefiting you?** Providing end to end solutions on our official bot platforms to enhance end-customer experience. ### 38. Haptik User friendly and seamless Platform **Rating:** 5.0/5.0 stars **Reviewed by:** SHarad S. | Sr Mgr Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Haptik?** Live Agent Feature and bot builder can be understood on the go. and Haptik team is always available to assist for the hand holding **What do you dislike about Haptik?** The product has many numbers of features which sometimes can be overwhelming. Having said that they do have a great knowledge base covering all the modules with in-depth clarity **What problems is Haptik solving and how is that benefiting you?** Strengthening our Support channel with ML FAQs and live agent integration ### 39. Best Platform to integrate with for Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Priyansh S. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Haptik?** I like the immediate response that Haptik provides to any of our queries. Team co-ordinate with great knowledge & provides prompt response. **What do you dislike about Haptik?** It would be good if we get the issue reported realtime if any **What problems is Haptik solving and how is that benefiting you?** We have integrated our Whatsapp and Android Chatbot where we give our customers responses to their queries. We have realized a very important benefit of instant Queries resolution. ### 40. Advanced Tech, Great People! **Rating:** 4.5/5.0 stars **Reviewed by:** Mobashir H. | CRM, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Haptik?** The overall customer-centricity displayed by Haptik team is noteworthy. We admire their drive to keep adding value to our processes with the most suitable developments and integrations. Their Customer Success team and set of developers work in tandem to keep improving efficiencies. The Product team is continously working on evolving and enhancing things. Together they integrate very well with the Objectives and Strategies at the client side. **What do you dislike about Haptik?** Overall it has been good, the team is always there to help you. There is some getting used to the available reports, dashboards, etc., which again is mainly because of such a varied set of features available. **What problems is Haptik solving and how is that benefiting you?** Improving Customer Experience, Evolving customer engagement channels, Bringing down manpower dependencies at traditional call centers **Official Response from Ruta Bhatt:** > Hi Mobashir! Thank you so much for taking the time to send this! We’re glad that you loved we were able to improve your CX. Our customers are our top priority and we are ecstatic that we delivered upto your expectations! ### 41. Very good Chat Automation tool and an ever better support from Customer Success Team **Rating:** 4.5/5.0 stars **Reviewed by:** G Balaji C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Haptik?** Haptik is a one-stop solution for all chatbot-related automation. It's a gigantic platform that boasts of so many features and functionalities.. Very few other players in the market have as many features as they have and it's economical. They support multiple channels (Web, Whatsapp, Android), multiple languages. Their Customer Success Team is one of the best I have interacted with. Tanya who is our POC is easily accessible and helped us throughout the different stages of pre and post-integration. She has made herself available at every bottleneck and helped us in resolution, gave Knowledge Transfer whenever required. Currently in the process of migration to Haptik's paid services called Managed Services. Will update when I have new things to post. **What do you dislike about Haptik?** 1. It requires a substantial amount of learning curve to get well-versed with the features and to start using them. Especially their Conversation Design platform can be a very time-consuming activity. If anyone is willing to spare some extra money, it's better to opt for their Managed Services. 2. Chatbot Integration is not an easy task and requires lot of attention to details and nuances with regards to the capabilities and the tech integration. It's better to take additional time if required to do due diligence, ensure all the required features/ capabilities are supported before signing up for any Chatbot service provider. **What problems is Haptik solving and how is that benefiting you?** 1. Conversation Designs is a time-consuming activity and requires a substantial amount in creating these flows. 2. Have automated only a handful of the flows and yet were able to save substantial amount of man-hours in our Customer Support team ### 42. Reliable Partner for your Conversational chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Haptik?** Multiple new solutions and quick response and solutioning. **What do you dislike about Haptik?** Different modules need to be purchased for languages **What problems is Haptik solving and how is that benefiting you?** Haptik has helped build a conversational chatbot with high levels of automation on WhatsApp that's helping us generate more leads and answer customer queries ### 43. Ordinary people with extraordinary product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag L. | Senior Marketing Exevutive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Haptik?** It helped our mall to address queries of our customers sitting at their home with few clicks in such time. It has also helped reduce our manhours invested in customer support. The reports and analytics help us understand the type of queries our customers are asking, which in turn help us provide them with better and faster solutions. Also, the team keeps connecting to us with suggestions and recommendations from time to time **What do you dislike about Haptik?** Not much to write here as I don't dislike it!! **What problems is Haptik solving and how is that benefiting you?** We have used Haptik as the virtual help desk for our malls. It helps us answer the queries of our customers without them coming to the mall and also to share the relevant information and offers with them **Official Response from Ruta Bhatt:** > Hi Anurag! Thank you so much for taking the time to send this! Everyone here at Haptik loves to know that our customers enjoy what we do. We’re glad that you loved our Intelligent Analytics feature. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! ### 44. Best Chat bot technology **Rating:** 4.5/5.0 stars **Reviewed by:** Murtuza I. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Haptik?** I like how their chat bots are capable to answer the most trickiest questions while interacting. **What do you dislike about Haptik?** Sometimes it doesn't understand Query very well. **Recommendations to others considering Haptik:** Would recommend to anyone who wants to integrate a chat bot with their system. **What problems is Haptik solving and how is that benefiting you?** Our company has integrated Haptik chat bot to give support to customers. ### 45. Commendable Service **Rating:** 4.0/5.0 stars **Reviewed by:** Satvik B. | Product Management Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Haptik?** Haptik has an easy to manage analytics platform that helps track the conversations and other related metrics. It is also easy to keep a track of the ongoing conversations and assigna conversation to an agent. Haptik also assigns a dedicated account manager who promptly helps with the template approvals and any other query related to discussing a new feature or use case. Commendable service! I also like how they provide detailed documentation on the the bot and its features. Additionally, the Smart Agent Chat lets your Customer Success team monitor the conversations and assign it to themselves if need be. Overall, great platform, great service, very useful! There is however scope for improvement and have detailed it below. **What do you dislike about Haptik?** Haptik has a strong market positioning, and there aren't many downsides. However, it is not a very self-sufficient platform. There aren't any features to edit/update an existing bot flow or add a new one. We need to contact the POC to prepare a new contract to accomodate the creation of a new flow (some competitors offer the flexibility to design and update flows on their analytics tool itself). Additionally, a more comprehensive anlaytics information on the users of the bot, traffic sources, etc. would be good. The current platform has limited capabilities. Lastly, it is a little expensive. **Recommendations to others considering Haptik:** Get complete information on the product. Discuss all the possible use cases and get the commercials accordingly. Adding a new bot flow is chargeable by Haptik. Get this clarified because cost of small canges can add up to large amount. **What problems is Haptik solving and how is that benefiting you?** Whatsapp chatbot automation. With Haptik, we implemented WhatsApp as a strong channel for loan disbursal and customer support. Haptik helped us integrate a chatbot to solve common customer queries and also nudge the users to complete a specific journey. ### 46. User friendly and extremely productive **Rating:** 4.5/5.0 stars **Reviewed by:** Alankar G. | TL- Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Haptik?** The bot usability is very easy with interactive. Also, this can add extreme value to the business if used adequately. Thanks to Haptik team for guiding us. **What do you dislike about Haptik?** Nothing found such. It's very beneficial if adapted properly **What problems is Haptik solving and how is that benefiting you?** Expression of Interest from prospects and thereafter increasing ROI ### 47. Excellent Product and Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Haptik?** Product quality and professionalism with quick and exceptional customer service. **What do you dislike about Haptik?** The product effectiveness and ideas to amplify the product usecase is something that should be suggested. **Recommendations to others considering Haptik:** Definite Go-Ahead for peers planning to activate Haptik. **What problems is Haptik solving and how is that benefiting you?** 24x7 Virtual Help Desk FAQ Solutions ### 48. Haptik offers constant and significant support in meeting client goals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Haptik?** Client support. Experts are always available for any topic. **What do you dislike about Haptik?** Guidance on Smart Agent Chat could be better **What problems is Haptik solving and how is that benefiting you?** We are working on adding more automation in responding to incoming chats. We have already reduced live chat volumes by 30% ### 49. Solid product, prompt service delivery : The Conversational AI company to watch out for **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Haptik?** Top of my mind : 1. One of the best conversational AI platforms available out there 2. Solid offering with clear visibility provided to Customers on the roadmap - Always tuned into customers' needs 3. Highly energetic and motivated customer success team - Our CS team comprising of Aishwarya and Yash has been super prompt. They have always kept us updated for the umpteen asks we keep throwing at them. There is nuanced professionalism to their approach which definitely is a sign of a promising B2B organization **What do you dislike about Haptik?** I see some scope for improvements in : 1. Bot design for external integrations within conversation studio 2. Execution planning from the implementation team **What problems is Haptik solving and how is that benefiting you?** 1. Query automation 2. Live agent assist for customer queries ### 50. Haptik saved our daily manpower ! **Rating:** 5.0/5.0 stars **Reviewed by:** arul a. | Support manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Haptik?** The follow-up regularly about the difficulties faced by us and guiding us on how to promote the Chat BOT on social media, and enabled the Prompt POP up triggered in the website. **What do you dislike about Haptik?** Nothing to say about the dislike of the haptik **What problems is Haptik solving and how is that benefiting you?** Haptik is resolving the client waiting time in call support; now, they are getting instant help through chat BOT, Live chat with agents. Over the call, we can handle one client at a time, but in the Live chat, we can take multiple clients simultaneously. ## Haptik Discussions - [What if someone uses abusive language?](https://www.g2.com/discussions/36410-what-if-someone-uses-abusive-language) - 1 comment, 3 upvotes - [View Haptik pricing details and edition comparison](https://www.g2.com/products/haptik/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+17%3A09%3A55+-0500&secure%5Bsession_id%5D=d05f952f-dee5-4891-860b-c58c73e6fda6&secure%5Btoken%5D=f993aaa775b8baa4054730e8e99bf6240f437a4ff3831cfa919a7eb163d04c77&format=llm_user) ## Haptik Integrations - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) ## Haptik Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Haptik Alternatives - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (396 reviews)