Haptik Reviews & Product Details

A reliable and scalable SaaS platform that efficiently caters to business demands with exceptional service delivery. Review collected by and hosted on G2.com.

Nothing specific right now, but Haptik continues to experiment with and launch new initiatives in the market. Review collected by and hosted on G2.com.

Haptik proved to be a reliable and technically competent partner for chatbot development. With strong post-launch support and a clear focus on user experience, we would recommend them for mid-to-large scale conversational AI projects, especially where integration and customization are key. Review collected by and hosted on G2.com.

There is no dislike about Haptik; apart from costing of new requirement is on higher side. Review collected by and hosted on G2.com.

Analytics Intelligence Tool is the best Haptik tools Review collected by and hosted on G2.com.

The agent and campaign menu from Interakt platform Review collected by and hosted on G2.com.

Easy to use interface and quick to implement Review collected by and hosted on G2.com.

less product features and service innovation around conversion Review collected by and hosted on G2.com.

Agility for integration and implementation Review collected by and hosted on G2.com.

Better turn around time is an expectation. Review collected by and hosted on G2.com.

Their service is consistent and they come with innovative ideas Review collected by and hosted on G2.com.

The interface can be complicated and difficult to navigate Review collected by and hosted on G2.com.

Seamless integration with our brand

Proactive team in resolving queries

Tailored bot flows to match campaign objectives Review collected by and hosted on G2.com.

Faster iteration and deployment would enhance agility Review collected by and hosted on G2.com.

the dedication from their project managers to deploy effective and highly scalable solutions, their commitment to customize and build new features as per customer needs Review collected by and hosted on G2.com.

their production support team sometimes closes issues incorrectly to shorten their average ticket resolve time Review collected by and hosted on G2.com.

- The chatbot is actually very good

- Adoption of AI and NLP is much superior to other similar products available in the Indian Market

- The bot is also quite reliable in terms of uptime

- The Haptik team is pretty good in terms of knowledge, responsiveness, helpfulness and from time to time they help us with recommendations on how to further improve the bot's capabilities

- Their backend team also keeps working on improving AI and NLP features which helps ensure we can adopt and make use of latest technologies and innovations in this space Review collected by and hosted on G2.com.

- The implementation was not the easiest. It seemed to be a bit complex. It took a lot of time for implementation as well

- Lots of features seem to be non-customizable which kind of restricts the degree of innovation we want to do from our end

- Customizations in the reporting dashboard is something that is currently missing. Would love to see a self-serve customizable reporting dashboard in the future

- Changes, modifications, and additions take lots and lots of time. And when you're a young startup, you want things done yesterday. In that sense, it gets difficult at times working with Haptik

- The customer support (ticketing support) is a bit slow and gets dragged for weeks

- A lot of time, the team that works on RFCs doesn't have context of what has happened in the past, leading to delays

- Lastly, the add-ons tend to get a bit expensive Review collected by and hosted on G2.com.

Their subject matter expertise, experienced team, and the backing of Reliance Jio position them ahead of other competitors. Review collected by and hosted on G2.com.

While the bot effectively interacts and responds to customer queries, the Haptik team lacks in B2B client engagement and relationship nurturing. This may be due to the company's size and the high number of accounts assigned to the success manager. Review collected by and hosted on G2.com.