--- title: Haptik Reviews meta_title: 'Haptik Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 167 reviews by the users' company size, role or industry to find out how Haptik works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 167 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Haptik Reviews **Vendor:** Haptik **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 167 ## About Haptik Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more. ## Haptik Pros & Cons **What users like:** - Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device. (26 reviews) - Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience. (26 reviews) - Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs. (25 reviews) - Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency. (21 reviews) - Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively. (13 reviews) - Integrations (11 reviews) - User Interface (11 reviews) - Data Analytics (10 reviews) - Users appreciate the **easy integrations** of Haptik, enhancing customer interactions and streamlining communication effortlessly. (10 reviews) - AI Efficiency (9 reviews) **What users dislike:** - Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations. (10 reviews) - Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions. (7 reviews) - Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality. (7 reviews) - Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik. (5 reviews) - Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency. (5 reviews) - Users experience **delays** in response times and changes, which hinder the overall efficiency of Haptik's service. (5 reviews) - Users find the pricing of Haptik to be **expensive** compared to simpler chatbot solutions, particularly for small businesses. (5 reviews) - Lack of Integrations (5 reviews) - Poor Customer Support (5 reviews) - Users experience **inconsistent bot functionality** with delays and misunderstandings affecting communication and overall efficiency. (4 reviews) ## Haptik Reviews ### 1. Auto Chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Sachin P. | Head - Technology & Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Haptik?** The bot allowed us to shorten our response time to the customers. **What do you dislike about Haptik?** The bot does not indicate to customer that it is a bot **What problems is Haptik solving and how is that benefiting you?** I wanted to automate response to frequent queries. Which I did using the bot. ### 2. Very good bot, smart AI can be develop as needed. Amazing product all together. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Haptik?** AI smartness which can be trained. Smart agent tool is also nice. **What do you dislike about Haptik?** Nothing as such, few things bot can understand which can be trained with your FAQ **What problems is Haptik solving and how is that benefiting you?** Lot of probelms like we do not need too many agents now. ### 3. Amazing User Friendly Chatbot Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Snigdha V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2020 **What do you like best about Haptik?** Immediate User Support and User Friendly Dashboards **What do you dislike about Haptik?** Each functionality Doc is there, but is not self explanatory **What problems is Haptik solving and how is that benefiting you?** User's Daily Ecommerce Queries rate decrease. ### 4. Awsome Experience with Haptik **Rating:** 4.0/5.0 stars **Reviewed by:** SHIJIN T. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Haptik?** Responsiveness of Chatbot for multiple queries **What do you dislike about Haptik?** replies for all the custom queries from the customers are not addressed **What problems is Haptik solving and how is that benefiting you?** It helped the increase the efficiency of customer support and also increased the lead conversion ratio ### 5. Great tailor-made solutions for the Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Haptik?** The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us. Especially liked, how the bot was customized for different channels like WhatsApp, Facebook and website. **What do you dislike about Haptik?** Web chat can be further improved by adding more features like call, cobrowsing, video etc. Also, custom CRM integrations should be possible. **What problems is Haptik solving and how is that benefiting you?** Haptik has really helped us in reducing agent overhead costs by engaging virtually with a prospective customer. Further, engagement plays a huge role for us and the bot delivers accurate information to the customer via different channels. ### 6. Good start for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Haptik?** Haptik has been responsive in closing all our queries (generic or feature led) and has helped in building WA engagement with our customers **What do you dislike about Haptik?** A separate portal for us to access for faster turnaround on HSM's which haptik is resolving with their new platform interakt **What problems is Haptik solving and how is that benefiting you?** We wanted to reach out to our customers through Whatsapp effectively and we have seen the engagement going up with their help. ### 7. Amazing Platform for engaging users and increasing conversions **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj S. | Senior Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Haptik?** Ease of use, detailed analytics and step by step funnel **What do you dislike about Haptik?** Nothing as such, but hoping to see more features/add-ons in the future **What problems is Haptik solving and how is that benefiting you?** lead qulification ### 8. Good Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Haptik?** Implementation team provided great support in launching the product in quick time and providing required solution. They are very responsive in fixing issues and provide regular updates about program performance. **What do you dislike about Haptik?** Invoicing is done every month which increases payment and reconciliation effort. It should be done quarterly. **What problems is Haptik solving and how is that benefiting you?** Using whatsapp to communicate with our customers. ### 9. It is Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Haptik?** It is very useful in terms of tracking the daily hours/Login activities of Agents responses with the help of saved replies **What do you dislike about Haptik?** Nothing, it is good and all the timely feedback are taken care **What problems is Haptik solving and how is that benefiting you?** It is very useful in terms of tracking the daily hours/Login activities of Agents responses with the help of saved replies ### 10. Highly experienced and professional **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Haptik?** The professionalism that the team shows on every call with their level of preparedness, well thought out suggestions to help improve the customer engagement. **What do you dislike about Haptik?** Need some expertise with API's to link with certain host systems **What problems is Haptik solving and how is that benefiting you?** Customer engagement and support customers with frequently asked questions. ### 11. Service Excellency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Haptik?** It is much simpler and easy to use...continues enaganement with user **What do you dislike about Haptik?** Need to have more keywords to have holistic assistance. **What problems is Haptik solving and how is that benefiting you?** Haptik keeps connecting with Partners /Agents for any generic queries. ### 12. Best Service and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Haptik?** Best customer service and convenient platforms and always ready to help **What do you dislike about Haptik?** Can be inbuilt new technologies in BOT as of now its having mostly the basic functionalities **What problems is Haptik solving and how is that benefiting you?** Less time for user queries and great support for website visitors ### 13. NA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Haptik?** Haptik provides tools to easily manage & analyse the bot. **What do you dislike about Haptik?** Understanding the tools of haptik is quite complex. **What problems is Haptik solving and how is that benefiting you?** JioMeet Chatbot designed by Haptik, helps resolve the majority of the Level 1 customer queries. ### 14. A easy and friendly Bot Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Haptik?** More than the Bot I like how quick they are in providing solutions to the problems we need to tackle on a day to day basis. **What do you dislike about Haptik?** There is nothing to dislike at the moment. **What problems is Haptik solving and how is that benefiting you?** Every time a customer comes to chat with us, we have a built a Bot with the help of Haptik to tackle all those initial queries. ### 15. One of the best platforms ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Haptik?** Amazing support that you receive from the customer success team which most of the partners / platforms lack today and very less go-live TAT for new requirements. **What do you dislike about Haptik?** If I dislike something then I wouldn't be commenting ! ;) **What problems is Haptik solving and how is that benefiting you?** Digital connections which will reduce load on the contact centre teams & also enable in faster customer support ### 16. Exceptional chatbot services for enhancement of communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Haptik?** Haptik was helpful in providing end to end services for setting up of WhatsApp as a communication channel with bot building capabilities. It was really a smooth experience and transition **What do you dislike about Haptik?** There is nothing to dislike in the services they provide, they are a no match today. **What problems is Haptik solving and how is that benefiting you?** Setting up of WhatsApp for Business services ### 17. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Haptik?** Support from Anmol and Good Tool to use. **What do you dislike about Haptik?** Nothing as of now, maybe reduce cost.... **What problems is Haptik solving and how is that benefiting you?** Repeated queries, fewer agents. Automation ## Haptik Discussions - [What if someone uses abusive language?](https://www.g2.com/discussions/36410-what-if-someone-uses-abusive-language) - 1 comment, 3 upvotes - [View Haptik pricing details and edition comparison](https://www.g2.com/products/haptik/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+08%3A13%3A12+-0500&secure%5Bsession_id%5D=9023ddb3-33ee-44cd-ba3d-3614796aa3f6&secure%5Btoken%5D=efcba55f277da80c89c7b5e616b226fdee128f7e6be04bc6d5f71ca8685d6b13&format=llm_user) ## Haptik Integrations - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) ## Haptik Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Haptik Alternatives - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews)