Haptik Features

As reported in 32 Haptik reviews. Provides a repository of information that can be used by those seeking support.

Based on 33 Haptik reviews. Makes articles in the knowledge base searchable on the web.

As reported in 31 Haptik reviews. Enables users to engage with other users to solve common issues.

Based on 29 Haptik reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 33 Haptik reviews.

As reported in 31 Haptik reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 35 Haptik reviews. Automates some or all operation related tasks

As reported in 33 Haptik reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 32 Haptik reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Mapped-out responses for conversations. This feature was mentioned in 22 Haptik reviews.

Based on 22 Haptik reviews. Artificial intelligence (AI) and chatbot involvement.

Live human component of conversations. This feature was mentioned in 21 Haptik reviews.

Quality of interface for designing and customizing conversation maps. 22 reviewers of Haptik have provided feedback on this feature.

Conversations enacted over social media. 19 reviewers of Haptik have provided feedback on this feature.

Conversations enacted through embedding or pop-ups on websites. 19 reviewers of Haptik have provided feedback on this feature.

Conversations enacted through text message (SMS). 13 reviewers of Haptik have provided feedback on this feature.

Conversations enacted through voice assistants. This feature was mentioned in 14 Haptik reviews.

Based on 15 Haptik reviews. Conversations enacted through other channels.

Overall quality of customer targeting based on needs or situations. 19 reviewers of Haptik have provided feedback on this feature.

Based on 19 Haptik reviews. Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results. This feature was mentioned in 23 Haptik reviews.

As reported in 22 Haptik reviews. Capture and organization of leads from conversations.

Based on 21 Haptik reviews. Success rate of conversations leading to customer purchases.

Provides personalized responses to interlocator based on segmentation or past responses. 25 reviewers of Haptik have provided feedback on this feature.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. 26 reviewers of Haptik have provided feedback on this feature.

Can have a natural, human-like conversation with an interlocator. 24 reviewers of Haptik have provided feedback on this feature.

Based on 24 Haptik reviews. Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 23 Haptik reviews.

As reported in 25 Haptik reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

As reported in 16 Haptik reviews. Allows users to generate text based on a text prompt.

As reported in 16 Haptik reviews. Condenses long documents or text into a brief summary.

Based on 10 Haptik reviews. Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives