Haptik Reviews & Product Details

Ease of integration - Can create bots easily, Interactive UI and easy to use. Effective customer support and team to resolve queries or issues faced Abundance of features which can be deployed across over many platforms Review collected by and hosted on G2.com.

Agent level reports or analytics were not as per our needs so had to purchase their module for raw dump and create our own analytics but this can depend on business logic and needs of the organisation. Review collected by and hosted on G2.com.

1. Best about using Haptik is their team - both implementation and the Cust Success teams. Really ensure that u make the best use of the platform, plan for new feature updates in advance, and even acknowledge the bugs/issues and actively support in managing them.

2. The platform itself is pretty versatile, allowing a good amount of customisation, and the last few months of 2023, there are lot of improvements that are being released. Review collected by and hosted on G2.com.

1. For such a long-standing platform, it's still buggy. More of an inconvenience during implementation and a "something is off" feeling for the customer.

2. Integrations can be tiresome, but the team helps navigate. Review collected by and hosted on G2.com.

The team has been effective in ensuring a quick response time through the bot on WhatsApp. This is crucial in maintaining user engagement, and your team's dedication to minimizing response times is evident. Review collected by and hosted on G2.com.

While the bot is efficient, there is room for improvement in terms of personalization. Tailoring responses to individual user preferences or history could significantly enhance the user experience and make interactions feel more personalized. Review collected by and hosted on G2.com.

As a client when it comes to integrating and implementing the AI Chatbot, Haptik team has always been fast on their feet and very receptive to support our projects for customer service Review collected by and hosted on G2.com.

Perhaps a few features that we believe could help improve their services overall are not yet available, we hope to see more feature releases in the future Review collected by and hosted on G2.com.

Good experience till now, teams can be easily connected and are helpful with the right knowledge in implementation. Review collected by and hosted on G2.com.

Nothing really to dislike about, but we had an issue earlier of raising an invoice to the previous FY, need to be improved. Review collected by and hosted on G2.com.

Everything to be precise, simple yet crazily good, customer success team always help in resolving queries within stated TAT. Tool navigation and innovation is at its peak. Review collected by and hosted on G2.com.

Few issues at tech level which is not foreseen Review collected by and hosted on G2.com.

The Customer Success team and their pro-activenesss Review collected by and hosted on G2.com.

Too many changes with people and rigidness in product Review collected by and hosted on G2.com.

The analytics and the business insights along with the real time visibility of the activities. Review collected by and hosted on G2.com.

Can be made more AI driven. Lot of opportunity Review collected by and hosted on G2.com.

Haptik has the technical advantage to provide the necessary support to business as per their needs. They also work on innovation which provides the businesses the needed upper hand. The Client Success team has the clear understanding in providing the right support. The platforms are extremely easy to use. Review collected by and hosted on G2.com.

Haptik building such innovations has the opportunity to offer as a use case proactively to their clientele. I see that as a gap which can fulfilled Review collected by and hosted on G2.com.

The team at Haptik are very great. They are hard working people that have the customer success in mind. Review collected by and hosted on G2.com.

The Only downside is the timezone we have between us and people at Haptik. Nonetheless, They are always ready and fast to answer. Review collected by and hosted on G2.com.