# Haptik vs Verloop.io Comparison | | Haptik | Verloop.io | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 167 | 230 | | **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (47.8% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Haptik Pros: - Ease of Use (27 reviews) - Helpful (27 reviews) Cons: - Missing Features (10 reviews) - AI Limitations (7 reviews) ### Verloop.io Pros: - Ease of Use (8 reviews) - Customer Support (3 reviews) Cons: - Bug Issues (2 reviews) - Slow Performance (2 reviews) --- ## Ratings Comparison | Rating | Haptik | Verloop.io | |---|---|---| | **Meets Requirements** | 8.3 (115 reviews) | 9.3 (181 reviews) | | **Ease of Use** | 8.8 (115 reviews) | 9.4 (183 reviews) | | **Ease of Setup** | 8.4 (81 reviews) | 9.4 (109 reviews) | | **Ease of Admin** | 8.5 (71 reviews) | 9.2 (107 reviews) | | **Quality of Support** | 8.8 (114 reviews) | 9.4 (181 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (71 reviews) | 9.5 (107 reviews) | | **Product Direction (% positive)** | 9.4 (106 reviews) | 9.3 (169 reviews) | --- ## Pricing ### Haptik #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Verloop.io #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Conversational Marketing | Product | Score | Reviews | |---|---|---| | **Haptik** | 7.6/10 | 27 | | **Verloop.io** | N/A | N/A | #### Messenger | Feature | Haptik | Verloop.io | |---|---|---| | **Sequencing** | 8.4 (22 reviews) | Not enough data | | **AI** | 7.3 (22 reviews) | Not enough data | | **Live Chat** | 8.0 (21 reviews) | Not enough data | | **Customization Interface** | 7.8 (22 reviews) | Not enough data | #### Channels | Feature | Haptik | Verloop.io | |---|---|---| | **Social Media** | 7.5 (19 reviews) | Not enough data | | **Website** | 7.8 (19 reviews) | Not enough data | | **Text Message (SMS)** | 6.8 (13 reviews) | Not enough data | | **Voice Assistants** | 6.3 (14 reviews) | Not enough data | | **Other** | 7.6 (15 reviews) | Not enough data | #### Customers | Feature | Haptik | Verloop.io | |---|---|---| | **Targeting** | 8.1 (19 reviews) | Not enough data | | **Profiles** | 8.2 (19 reviews) | Not enough data | | **Analytics** | 8.6 (23 reviews) | Not enough data | | **Lead Gathering** | 8.0 (22 reviews) | Not enough data | | **Sales Conversion** | 6.9 (21 reviews) | Not enough data | #### Agentic AI - Conversational Marketing | Feature | Haptik | Verloop.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Haptik** | N/A | N/A | | **Verloop.io** | N/A | N/A | #### Responses | Feature | Haptik | Verloop.io | |---|---|---| | **Personalization** | 8.4 (25 reviews) | Not enough data | | **Route To Human** | 8.3 (26 reviews) | Not enough data | | **Natural Language Understanding (NLU)** | 8.2 (24 reviews) | Not enough data | #### Automation - AI Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | #### Platform | Feature | Haptik | Verloop.io | |---|---|---| | **Conversation Editor** | 8.2 (24 reviews) | Not enough data | | **Integration** | 8.3 (23 reviews) | Not enough data | | **Human-In-The-Loop** | 8.7 (25 reviews) | Not enough data | #### Autonomy - AI Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Haptik | Verloop.io | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Feature Not Available | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Haptik** | N/A | N/A | | **Verloop.io** | 9.3/10 | 89 | #### Responses | Feature | Haptik | Verloop.io | |---|---|---| | **Customization** | Not enough data | 9.1 (80 reviews) | | **Control** | Not enough data | 9.4 (80 reviews) | | **Route To Human** | Not enough data | 9.4 (81 reviews) | | **Menu bars** | Not enough data | 9.2 (78 reviews) | | **Drip sequences** | Not enough data | 9.3 (71 reviews) | #### Platform | Feature | Haptik | Verloop.io | |---|---|---| | **Live chat** | Not enough data | 9.5 (83 reviews) | | **Integrations** | Not enough data | 9.3 (77 reviews) | | **Branding** | Not enough data | 9.3 (75 reviews) | | **Analytics** | Not enough data | 9.4 (78 reviews) | | **A/B testing** | Not enough data | 9.3 (65 reviews) | | **Role-based access** | Not enough data | 9.5 (72 reviews) | | **Collection of information** | Not enough data | 9.4 (76 reviews) | #### Generative AI | Feature | Haptik | Verloop.io | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Bot Platforms | Product | Score | Reviews | |---|---|---| | **Haptik** | 6.8/10 | 18 | | **Verloop.io** | N/A | N/A | #### Generative AI | Feature | Haptik | Verloop.io | |---|---|---| | **AI Text Generation** | 6.8 (16 reviews) | Not enough data | | **AI Text Summarization** | 6.9 (16 reviews) | Not enough data | #### Agentic AI - Bot Platforms | Feature | Haptik | Verloop.io | |---|---|---| | **Autonomous Task Execution** | 7.8 (6 reviews) | Not enough data | | **Multi-step Planning** | 6.7 (6 reviews) | Not enough data | | **Cross-system Integration** | 6.4 (6 reviews) | Not enough data | | **Adaptive Learning** | 6.4 (6 reviews) | Not enough data | | **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | | **Proactive Assistance** | 6.1 (6 reviews) | Not enough data | | **Decision Making** | 6.7 (6 reviews) | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Haptik** | N/A | N/A | | **Verloop.io** | 9.3/10 | 138 | #### Generative AI | Feature | Haptik | Verloop.io | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Haptik | Verloop.io | |---|---|---| | **Pop-up Chat** | Not enough data | 9.5 (123 reviews) ✓ Verified | | **Notifications** | Not enough data | 9.3 (127 reviews) ✓ Verified | | **Targeted Emails** | Not enough data | 9.1 (94 reviews) | | **In-App Messaging** | Not enough data | 9.4 (115 reviews) ✓ Verified | | **Co-Browsing** | Not enough data | 9.3 (88 reviews) | #### Internal Use | Feature | Haptik | Verloop.io | |---|---|---| | **Customization ** | Not enough data | 9.1 (118 reviews) ✓ Verified | | **Conversation Archiving** | Not enough data | 9.3 (108 reviews) ✓ Verified | | **Lead Development** | Not enough data | 9.3 (116 reviews) ✓ Verified | | **Knowledge Base** | Not enough data | 9.3 (111 reviews) | | **Team Inbox ** | Not enough data | 9.4 (105 reviews) ✓ Verified | | **Customer Profiles** | Not enough data | 9.5 (117 reviews) ✓ Verified | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Haptik** | 7.9/10 | 38 | | **Verloop.io** | N/A | N/A | #### Generative AI | Feature | Haptik | Verloop.io | |---|---|---| | **AI Text Summarization** | 7.7 (10 reviews) | Not enough data | #### Self-Service Experience | Feature | Haptik | Verloop.io | |---|---|---| | **Knowledge Base** | 8.2 (32 reviews) | Not enough data | | **Searchable Articles** | 8.1 (33 reviews) | Not enough data | | **Community Forums** | 7.4 (31 reviews) | Not enough data | | **Mobile Optimization** | 8.0 (29 reviews) | Not enough data | | **Personalization** | 7.9 (33 reviews) | Not enough data | #### Self-Service Platform | Feature | Haptik | Verloop.io | |---|---|---| | **Branding** | 8.5 (31 reviews) | Not enough data | | **Automation** | 8.0 (35 reviews) | Not enough data | | **Artificial Intelligence** | 8.1 (33 reviews) | Not enough data | | **Integrations** | 8.2 (32 reviews) | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Haptik | Verloop.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | | **Natural Language Interaction** | 7.3 (5 reviews) | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | 7.7 (5 reviews) | Not enough data | ### Conversational Interface Agents | Product | Score | Reviews | |---|---|---| | **Haptik** | N/A | N/A | | **Verloop.io** | N/A | N/A | #### Natural Language Interaction - Conversational Interface Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Natural Language Query Understanding** | Not enough data | Not enough data | | **Multi-Turn Conversation Management** | Not enough data | Not enough data | | **Voice & Text Interface Support** | Not enough data | Not enough data | #### Intent & Action Handling - Conversational Interface Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Data Retrieval from Connected Systems** | Not enough data | Not enough data | | **Intent Recognition & Mapping** | Not enough data | Not enough data | | **Action & Workflow Triggering** | Not enough data | Not enough data | #### Context & Personalization - Conversational Interface Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Conversation Context Persistence** | Not enough data | Not enough data | | **User Identity & Permission Awareness** | Not enough data | Not enough data | #### Enterprise Integration & Deployment - Conversational Interface Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Enterprise Application Integrations** | Not enough data | Not enough data | | **Security & Access Controls** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Haptik** | N/A | N/A | | **Verloop.io** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | #### Automation | Feature | Haptik | Verloop.io | |---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | #### Autonomy | Feature | Haptik | Verloop.io | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Haptik** | N/A | N/A | | **Verloop.io** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Haptik | Verloop.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Unique to Haptik (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents) **Unique to Verloop.io (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## Reviewer Demographics ### By Company Size | Segment | Haptik | Verloop.io | |---|---|---| | **Small-Business** | 19.0% | 32.7% | | **Mid-Market** | 50.0% | 47.8% | | **Enterprise** | 31.0% | 19.5% | ### By Industry #### Haptik - **Financial Services:** 7.6% - **Insurance:** 7.6% - **Computer Games:** 6.3% - **Retail:** 5.7% - **Real Estate:** 5.7% - **Consumer Goods:** 5.1% - **Information Technology and Services:** 5.1% - **Education Management:** 4.4% - **Furniture:** 4.4% - **Oil & Energy:** 3.8% - **Other:** 44.3% #### Verloop.io - **Financial Services:** 14.6% - **Retail:** 14.6% - **Cosmetics:** 10.6% - **Consumer Services:** 7.1% - **Education Management:** 5.3% - **Information Technology and Services:** 4.4% - **Marketing and Advertising:** 2.7% - **Computer Software:** 2.7% - **Sporting Goods:** 2.7% - **Apparel & Fashion:** 2.7% - **Other:** 32.7% --- ## Alternatives ### Alternatives to Haptik - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) — 4.4/5 stars (106 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews) ### Alternatives to Verloop.io - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) — 4.4/5 stars (106 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews) - [TARS](https://www.g2.com/products/tars/reviews) — 4.6/5 stars (171 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews) - [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (478 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews) --- ## Top Discussions ### Haptik - Title: [What if someone uses abusive language?](https://www.g2.com/discussions/36410-what-if-someone-uses-abusive-language) — 1 comment, 3 upvotes *(includes official response)* > **Top comment:** "Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as..." ### Verloop.io - Title: [Why can't we use verloop in mobile?](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) — 2 comments, 1 upvote > **Top comment:** "But i never believed that trading can be this profitable because i have traded on live account and i always run out of luck and i traded again and also ran..." - Title: [Can I use verloop for other industries other than retail? and how?](https://www.g2.com/discussions/can-i-use-verloop-for-other-industries-other-than-retail-and-how) — 2 comments > **Top comment:** "Hi Ancy! You can definitely use Verloop.io for other industries. We support E-commerce, Banking and FS, Travel, and Hospitality, Real Estate, Logistics,..." - Title: [Can I use this for small business as well](https://www.g2.com/discussions/51513-can-i-use-this-for-small-business-as-well) — 2 comments, 1 upvote > **Top comment:** "For Sure!!" - Title: [Nothing](https://www.g2.com/discussions/nothing-82c4f643-c147-4c58-b140-57b2fa558ca2) — 1 comment, 1 upvote > **Top comment:** "Hi Nagul, It would be great if you could elaborate on your query so that we can assist you with the same. Thank you!" - Title: [First response rate](https://www.g2.com/discussions/51505-first-response-rate) — 1 comment, 1 upvote > **Top comment:** " Sometimes I'm able to reply in 3 secs but most of the time, it takes 7secs." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haptik-vs-verloop-io)