Haptik Reviews & Product Details

The concept of re usability of starting nodes is something that saves a lot of time. I feel that it being built in python is what makes it very easy to hit the ground running. The integrations are rather seemless. The did you mean text and everything else makes it easy to accomodate typos made by others. Review collected by and hosted on G2.com.

The concept of global availability of env is a little less. Constraints on the size of env values Review collected by and hosted on G2.com.

1. Customer support is great and they are always available to help

2. Their features are also good and at par with competition Review collected by and hosted on G2.com.

1. New developments in bot and integrations with other systems are costly and time consuming Review collected by and hosted on G2.com.

1. The ease of implementation.

2. Very supportive implementation team.

3. Positive experience throughout the process.

4. Very good innovation and feature sets. Review collected by and hosted on G2.com.

1. Some of the cost models could be looked at.

2. Wished some of the analytical dashboards on the SAC tool had accurate and realtime updates. Review collected by and hosted on G2.com.

Technical - Good in-house dashboards and reporting facilities. The dashboard is very detailed and progressive. Within the dashboard there are 3 different features which provide analysis on 3 different prospects. AI recommendation tool is nearly accurate and provides useful insights.

Service - They have an excellent and responsive Customer Success Team. My experience has been very good. They are accommodative, resourceful and insightful. That improves the overall relationship which is very important. Review collected by and hosted on G2.com.

The dashboards on some occasions do not get updated real-time. Need to wait at least a day or two to get accurate data.

The smart agent chat has faced a lot of issues in the last few months. Although the team is working on resolving them, it impacts my team's performance metrics. Review collected by and hosted on G2.com.

The team's technical understanding of the business's requirement. Helping in creating solutions for existing business problems. Review collected by and hosted on G2.com.

Changing teams- have worked with 3 different sets of people in a span of 1.5 years Review collected by and hosted on G2.com.

Haptik chat bot was very helpful for the candidates to get the reply instantly Review collected by and hosted on G2.com.

Updated information is not capturing, so the candidates getting unupdated informations Review collected by and hosted on G2.com.

Platform offers simplicity for creating modern chatbots and creating a complex multi-step bot is very straightforward and streamlined. Platform offers regular updates focusing on new features and one of the fastest market adoption of new releases from WhatsApp. Haptik provides simple and intuitive bot building experience with really great Analytics engine baked in the product which helps getting insights that would otherwise have had to be built by developers. Review collected by and hosted on G2.com.

Developer focused features are the main drawbacks such as: Proper git integration for code. Ability to share a common code and use it in multiple places. Ability to compare previous versions of code with current one. Etc Maintaining 2 separate bots for Web and WA (before the update) Review collected by and hosted on G2.com.

1. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases.

2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines. Review collected by and hosted on G2.com.

Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases Review collected by and hosted on G2.com.

Its conversational AI feature just seems as if one is talking to a person & not a Robot ! Also the amount of things one can do through Haptik makes it a one stop shop for everything. We do not need to leave the app itself as everything is included in the app Review collected by and hosted on G2.com.

The fact that Haptick was acquired by a corporate made it more B2B sort of an app. It would have expanded to multiple segments, had it been more B2C ! Review collected by and hosted on G2.com.

Haptik is one of the most experienced and skilled AI chatbot service providers in India. They are known for their superior NLP platform. In addition, The feature Smart Skill allows users to use pre-built workflows. Review collected by and hosted on G2.com.

Haptik is a commercially premium offering. While the platform is priced competitively, add-ons increase the cost of the project considerably. Also, they don't have a voice-based chatbot for call center support. Review collected by and hosted on G2.com.