Haptik Reviews & Product Details

The Haptik team is very collaborative, helping with all setup and adjustments. They like to demo and test new features as they come out and make sure to keep your bot running in an effective manner. Review collected by and hosted on G2.com.

Most changes, including things like changing hours of operation, require developer attention. This can take a minute due to time zone issues. Review collected by and hosted on G2.com.

Haptik simplifies chatbot development and management. Its intuitive interface makes it a breeze to use, while its rapid development and deployment features allow you to get your chatbot up and running quickly. Whether you want to integrate with existing online portals or external systems, Haptik makes the process effortless. Plus, you can create a single user journey that works across various channels, saving you time and resources. Haptik also offers robust analytics to understand user behavior and optimize your chatbot, and their supportive team is always available to help ensure a smooth experience. Review collected by and hosted on G2.com.

Product requires a few more enhancements Review collected by and hosted on G2.com.

The account manager Mr.Brijesh Sahoo has been very patient and also very quick with meeting our product team's requirements. Though we faced few technical issues at the start but it was well managed by the Haptik Support team Review collected by and hosted on G2.com.

There is nothing that I disliked. The service is very good Review collected by and hosted on G2.com.

It has a good and faster chatbot that gives quick replies to customers. It has good content management where we can add articles and topics. We can generate reports and dashboards. Review collected by and hosted on G2.com.

Sometimes chatbot breaks while interacting with the customers Review collected by and hosted on G2.com.

The product is great, well thought out. As its been said many times before, the people make the organisation and I really appreciate Haptik's personnel - they're customer centric, understand their subject well, and guide you on the best solution possible.

Special word to the customer success team - Chhaya has been wonderful in handling us as a client. Review collected by and hosted on G2.com.

These below aren't issues but rather points that Haptik can work on -

1. Cost structure - high cost structure makes it unviable for starters, especially when the commerce app is considered. Maybe workout a revenue share model for the starters.

2. Feature underuse - The application is very feature rich. I wish I was as well versed as the Haptik team in using the application, would allow for much better utilisation. Maybe deliberate monthly training sessions would cover this. Review collected by and hosted on G2.com.

Approachability, Responsiveness, and Innovation: We appreciate the approachable management, prompt issue resolution, and willingness to explore new ideas.

Ease of Use: The user-friendly systems and products simplify implementation and adoption. Review collected by and hosted on G2.com.

Global Support: Prioritization of issues based on severity and impact needs improvement.

Proactiveness: We request more information about new technologies, competitor best practices, and anticipated downtime.

Root Cause Analysis: We seek comprehensive RCAs for intermittent bot issues.

Feature Enhancement: We believe there is potential to further capitalize on existing features. Review collected by and hosted on G2.com.

Haptik's ability to personalize conversations based on user data and past interactions helps in delivering tailored solutions, enhancing user satisfaction. Review collected by and hosted on G2.com.

For small businesses or startups, the pricing may be on the higher side compared to other simpler chatbot solutions. Review collected by and hosted on G2.com.

Solid platform that's easy to use

Supports rapid development and deployment

Straightforward implementation across online portals

Very easy to integrate with external systems

A single user journey can be adapted for various channels making it write-once-run-many

Supports A/B testing

Strong analytics base

Stable Review collected by and hosted on G2.com.

Support responses can be inconsistent at times Review collected by and hosted on G2.com.

Haptik's seamless integration in the industry has significantly enhanced customer interactions. Its user-friendly interface and efficient automation features streamline communication, making it a valuable asset for engaging with customers in the front end. The platform's versatility and robust capabilities contribute to a more productive and satisfying customer service experience. Review collected by and hosted on G2.com.

Some users have noted that occasional delays in response times within Haptik's chat feature could be improved for a smoother customer service experience. Enhancing real-time responsiveness would further enhance the platform's efficiency in the fast-paced environment of BPO interactions. Review collected by and hosted on G2.com.

The process of product development with a different team of experts for each phase. The user experience, analytics platform and dashboard to manage the product are excellent. Review collected by and hosted on G2.com.

So far overall experiences have been very good. Nothing specific to mention! Review collected by and hosted on G2.com.