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Compare Haptik and Interakt 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Haptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HaptikInterakt
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InteraktHaptik vs Interakt
When assessing the two solutions, reviewers found Haptik easier to use. However, Interakt is easier to set up and administer. Reviewers also preferred doing business with Interakt overall.
- Reviewers felt that Interakt meets the needs of their business better than Haptik.
- When comparing quality of ongoing product support, reviewers felt that Interakt is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Haptik over Interakt.
Pricing
Entry-Level Pricing
Haptik
No pricing availableInterakt
No pricing availableFree Trial
Haptik
No trial information availableInterakt
No trial information availableRatings
Meets Requirements
8.3
115
8.9
40
Ease of Use
8.8
115
8.7
40
Ease of Setup
8.4
81
9.0
27
Ease of Admin
8.5
71
9.1
24
Quality of Support
8.8
114
9.1
40
Has the product been a good partner in doing business?
9.1
71
9.2
25
Product Direction (% positive)
9.4
106
8.7
36
Features by Category
Messenger
8.4
22
Not enough data
7.3
22
Not enough data
8.0
21
Not enough data
7.8
22
Not enough data
Channels
7.5
19
Not enough data
7.8
19
Not enough data
6.8
13
Not enough data
6.3
14
Not enough data
7.6
15
Not enough data
Customers
8.1
19
Not enough data
8.2
19
Not enough data
8.6
23
Not enough data
8.0
22
Not enough data
6.9
21
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3
17
Not enough data
8.3
15
Not enough data
7.4
14
Design
Not enough data
8.1
14
Not enough data
7.9
15
Not enough data
8.2
17
Not enough data
7.9
16
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.4
25
Not enough data
8.3
26
Not enough data
8.2
24
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.2
24
Not enough data
8.3
23
Not enough data
8.7
25
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Messaging Channels
Not enough data
6.3
5
Not enough data
6.4
7
Not enough data
6.4
6
Not enough data
8.0
9
Administration
Not enough data
8.3
11
Not enough data
9.5
10
Not enough data
8.0
9
Not enough data
8.6
11
Generative AI
6.8
16
Not enough data
6.9
16
Not enough data
Agentic AI - Bot Platforms
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.0
11
Not enough data
8.5
12
Not enough data
6.3
9
Not enough data
8.3
10
Not enough data
7.4
7
Internal Use
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
8.6
11
Not enough data
7.5
10
Not enough data
8.5
11
Not enough data
8.6
12
Generative AI
7.7
10
Not enough data
Self-Service Experience
8.2
32
7.7
15
8.1
33
8.2
13
7.4
31
6.9
13
8.0
29
7.3
16
7.9
33
7.3
17
Self-Service Platform
8.5
31
7.9
15
8.0
35
8.8
16
8.1
33
6.8
14
8.2
32
8.3
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
6.3(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
5.7(won by default)
5
Not enough data
5.7(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0(won by default)
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Haptik and Interakt are categorized as Customer Self-Service
Unique Categories
Haptik is categorized as AI Customer Support Agents, Conversational Marketing, Bot Platforms, and AI Agents For Business Operations
Interakt is categorized as Social Customer Service, Live Chat, Customer Communications Management, and Proactive Notification
Reviews
Reviewers' Company Size
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Interakt
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
7.6%
Financial Services
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Apparel & Fashion
14.5%
Retail
11.3%
Marketing and Advertising
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Other
51.6%
Alternatives
Discussions
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
Interakt has no discussions with answers
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