Haptik Reviews & Product Details

Live Agent Feature and bot builder can be understood on the go. and Haptik team is always available to assist for the hand holding Review collected by and hosted on G2.com.

The product has many numbers of features which sometimes can be overwhelming. Having said that they do have a great knowledge base covering all the modules with in-depth clarity Review collected by and hosted on G2.com.

I like the immediate response that Haptik provides to any of our queries. Team co-ordinate with great knowledge & provides prompt response. Review collected by and hosted on G2.com.

It would be good if we get the issue reported realtime if any Review collected by and hosted on G2.com.

The overall customer-centricity displayed by Haptik team is noteworthy. We admire their drive to keep adding value to our processes with the most suitable developments and integrations. Their Customer Success team and set of developers work in tandem to keep improving efficiencies. The Product team is continously working on evolving and enhancing things. Together they integrate very well with the Objectives and Strategies at the client side. Review collected by and hosted on G2.com.

Overall it has been good, the team is always there to help you. There is some getting used to the available reports, dashboards, etc., which again is mainly because of such a varied set of features available. Review collected by and hosted on G2.com.

Haptik is a one-stop solution for all chatbot-related automation. It's a gigantic platform that boasts of so many features and functionalities.. Very few other players in the market have as many features as they have and it's economical. They support multiple channels (Web, Whatsapp, Android), multiple languages.

Their Customer Success Team is one of the best I have interacted with. Tanya who is our POC is easily accessible and helped us throughout the different stages of pre and post-integration. She has made herself available at every bottleneck and helped us in resolution, gave Knowledge Transfer whenever required. Currently in the process of migration to Haptik's paid services called Managed Services. Will update when I have new things to post. Review collected by and hosted on G2.com.

1. It requires a substantial amount of learning curve to get well-versed with the features and to start using them. Especially their Conversation Design platform can be a very time-consuming activity. If anyone is willing to spare some extra money, it's better to opt for their Managed Services.

2. Chatbot Integration is not an easy task and requires lot of attention to details and nuances with regards to the capabilities and the tech integration. It's better to take additional time if required to do due diligence, ensure all the required features/ capabilities are supported before signing up for any Chatbot service provider. Review collected by and hosted on G2.com.

Multiple new solutions and quick response and solutioning. Review collected by and hosted on G2.com.

Different modules need to be purchased for languages Review collected by and hosted on G2.com.

It helped our mall to address queries of our customers sitting at their home with few clicks in such time. It has also helped reduce our manhours invested in customer support. The reports and analytics help us understand the type of queries our customers are asking, which in turn help us provide them with better and faster solutions. Also, the team keeps connecting to us with suggestions and recommendations from time to time Review collected by and hosted on G2.com.

Not much to write here as I don't dislike it!! Review collected by and hosted on G2.com.

I like how their chat bots are capable to answer the most trickiest questions while interacting. Review collected by and hosted on G2.com.

Sometimes it doesn't understand Query very well. Review collected by and hosted on G2.com.

Haptik has an easy to manage analytics platform that helps track the conversations and other related metrics. It is also easy to keep a track of the ongoing conversations and assign a conversation to an agent. Haptik also assigns a dedicated account manager who promptly helps with the template approvals and any other query related to discussing a new feature or use case. Commendable service! I also like how they provide detailed documentation on the bot and its features. Additionally, the Smart Agent Chat lets your Customer Success team monitor the conversations and assign it to themselves if need be. Overall, great platform, great service, very useful! There is however scope for improvement and have detailed it below. Review collected by and hosted on G2.com.

Haptik has a strong market positioning, and there aren't many downsides. However, it is not a very self-sufficient platform. There aren't any features to edit/update an existing bot flow or add a new one. We need to contact the POC to prepare a new contract to accommodate the creation of a new flow (some competitors offer the flexibility to design and update flows on their analytics tool itself). Additionally, a more comprehensive analytics information on the users of the bot, traffic sources, etc. would be good. The current platform has limited capabilities. Lastly, it is a little expensive. Review collected by and hosted on G2.com.

The bot usability is very easy with interactive. Also, this can add extreme value to the business if used adequately. Thanks to Haptik team for guiding us. Review collected by and hosted on G2.com.

Nothing found such. It's very beneficial if adapted properly Review collected by and hosted on G2.com.

Product quality and professionalism with quick and exceptional customer service. Review collected by and hosted on G2.com.

The product effectiveness and ideas to amplify the product usecase is something that should be suggested. Review collected by and hosted on G2.com.