Gorgias Reviews & Product Details

I find Gorgias incredibly valuable as it seamlessly handles our help desk needs, particularly for its ease of implementation and excellent integration with Shopify. The setup process was straightforward, thanks in part to the user-friendly UX, which made getting started a breeze. With Gorgias, managing our customer service has become much more organized and less hectic, allowing specific agents to handle email threads effectively, rather than dealing with a chaotic shared inbox as we did before. The platform's ability to keep conversation threads intact and assign them to designated agents has drastically improved our workflow. I greatly appreciate the search functionality for customers and the integration capabilities with Shopify, which make it effortless to maintain organized communication. If I transition to another company that requires a help desk solution linked to Shopify, Gorgias would be my top choice due to its robustness and the benefits we've experienced. Review collected by and hosted on G2.com.

I find the integration with Aircall to be problematic. It seems to be competing with the voice or VoIP product, which suggests that the features are not fully compatible. This competition limits what the Aircall integration can do, potentially because Gorgias is trying to promote their own product over others. Review collected by and hosted on G2.com.

For me, Gorgias is an incredibly convenient helpdesk solution for eCommerce businesses, thanks to its powerful integration with platforms like Shopify, Magento, and BigCommerce. Its ability to centralize customer support across email, live chat, social media, and SMS into one intuitive dashboard saves time and streamlines workflow. Features like automated responses, intent detection, and macros allow teams to handle high volumes of inquiries quickly without sacrificing personalization. The platform's deep integration with order data also means agents can issue refunds, edit orders, and track shipments directly from the helpdesk, eliminating the need to switch between apps. Overall, Gorgias makes managing customer support faster, more efficient, and perfectly tailored for online retail. Review collected by and hosted on G2.com.

I dont have any disliking experience with Gorgias so far, and I hope will not! :) Review collected by and hosted on G2.com.

Gorgias has truly streamlined our customer service workflow and made managing tickets smoother and more efficient. The platform keeps everything organized, helps our team stay on top of responses, and makes each interaction feel effortless. We also love the added AI features, and having reliable, accurate suggestions and automated responses available when we can’t reply right away has been a game-changer. It has helped us provide faster, clearer information to our customers and deliver a better overall service experience. Review collected by and hosted on G2.com.

What I dislike is that I wish there were better, more intuitive options for training the AI agent, and it would be incredibly helpful to have a live chat option when we need direct support from their customer service team. Review collected by and hosted on G2.com.

I like how easy it is to navigate through the options. I belong to a company that runs many e-commerce brands, so integrating each brand was pretty simple.

It's also helpful when we assist the customers, especially with all the widgets that allow you to use many features, from canceling an order to editing an order to duplicating, refunding, etc. Using Gorgias on a day-to-day basis has simplified the whole customer experience. Setting up rules has also helped streamline tickets that need more urgent care. My overall experience with the tool has been a good one. And I've used my fair share of CRMs that don't come close to what Gorgias has to offer. Review collected by and hosted on G2.com.

The analytics, from a team leader's perspective, can be a bit challenging. Whenever I have to share the agent's metrics, it's a bit more technical than what the customer support agents are used to. Review collected by and hosted on G2.com.

I've never used a system that kept with the trends and constatly listened to our feedback the same way Gorgias has. You like something, rest assured 'cause Gorgias is already working on that and it will be better than what you imagined. Super easy to use, setting standards, simplifying customer support not only for supervisors to keep an eye on things, but also for agents to frequently use it to assist customers timely. I find that setting up rules is a intuitive process and the fact that you will be let known if there's an issue with the integration + will have an easy way to fix it it's just proof of its quality. Review collected by and hosted on G2.com.

I find that the eagerness to innovate can make it a bit unstable in the style, and some changes feel a bit abrupt. Review collected by and hosted on G2.com.

Gorgias helps in bringing everything into one places. With the use of this, we don't need to bounce between different tabs or tools to manage support like social messages, emails, and live chats all show in a single dashboard. It helps in saving a lots of time because we have the ability to automate repetitive stuff without loosing the personal touch. Review collected by and hosted on G2.com.

Nothing for now, it is working as per the expectation. Review collected by and hosted on G2.com.

What I like best about Gorgias is how intuitive and easy to use it is. It helps me manage customer interactions efficiently, keeping everything organized in one place. The automation features also save a lot of time during daily tasks. Review collected by and hosted on G2.com.

What I dislike about Gorgias is that sometimes it can be slow to load, especially when managing a high volume of tickets. Additionally, some automation features could be more flexible or customizable to better fit specific workflows. Review collected by and hosted on G2.com.

It's easy to use and organize enough to never worry about losing your tickets. It also integrates Shopify, email, chats, and calls. Everything so automated and tagged properly and it's easy to organize each individual and personalized tickets from each customers. You only need minimal review and education when you're saying Gorgias. Review collected by and hosted on G2.com.

Can be tricky when searching tickets and merging. It can't always find the right ticket for you unless you guess the write the correct information. As per merging, it doesn't give you a lot of info what the overall view is. Review collected by and hosted on G2.com.

absolutely everything, a dream platform truly Review collected by and hosted on G2.com.

give me a deeper connection to Zapier and I'll be gucci mane Review collected by and hosted on G2.com.

What I like best about Gorgias is it's very easy to use Review collected by and hosted on G2.com.

What I dislike about Gorgias is it often has issues with reports Review collected by and hosted on G2.com.