# Gorgias Reviews **Vendor:** Gorgias **Category:** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 558 ## About Gorgias Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. ## Gorgias Pros & Cons **What users like:** - Users find Gorgias to have **exceptional ease of use** , streamlining customer support with seamless multi-channel integration. (28 reviews) - Users praise Gorgias for its **seamless integrations** across multiple platforms, enhancing efficiency and simplifying customer support management. (24 reviews) - Users value Gorgias for its **centralized communication** , integrating multiple channels and enhancing support efficiency significantly. (18 reviews) - Users praise Gorgias for its **easy integrations** , seamlessly connecting with various platforms for comprehensive support solutions. (17 reviews) - Users find Gorgias to be a **highly efficient helpdesk solution** that streamlines customer support for eCommerce businesses. (17 reviews) - Efficiency (16 reviews) - Users value the **excellent customer support** provided by Gorgias, enhancing efficiency and simplifying the support process. (15 reviews) - Automation (13 reviews) - Time-saving (12 reviews) - Automation Features (11 reviews) **What users dislike:** - Users face a **steep learning curve** during initial setup, which impacts performance and usability of Gorgias. (8 reviews) - Users find Gorgias to be **too expensive** , citing high costs for automation and add-ons as significant drawbacks. (7 reviews) - Users find the **missing features** in Gorgias frustrating, limiting integration and reporting capabilities critical for their needs. (7 reviews) - Users face **ticketing issues** , with concerns about high charges and persistent glitches affecting the overall experience. (7 reviews) - Users feel a **lack of features** in Gorgias, particularly in robust reporting capabilities and customization options. (6 reviews) - Users find **limited features** in Gorgias, especially in reporting and order creation, hindering their analytics needs. (6 reviews) - Steep Learning Curve (6 reviews) - Inadequate Reporting (5 reviews) - Integration Issues (5 reviews) - Poor Reporting (5 reviews) ## Gorgias Reviews ### 1. Effortless Customer Service Consolidation and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Luis S. | Chief brand architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Gorgias?** I use Gorgias as our first touch for all customer service inquiries across phone, text, email, and chat, and I love how it consolidates everything into one place. The feature that allows us to maintain a common thread between all inquiries from a person is particularly helpful. Its easy integration with Shopify is a huge plus, letting us pull up orders and issue replacements when necessary. The ease of setup and automation is impressive, allowing us to automate a lot of the FAQs so we can focus on more detailed questions needing extra care. Overall, Gorgias makes a huge difference and saves us a lot of time. **What do you dislike about Gorgias?** Some of the AI responses can be tricky at times. Setting up triggers or when to pass a ticket took a bit more detail and nuance. **What problems is Gorgias solving and how is that benefiting you?** I use Gorgias to consolidate customer inquiries into one place, maintain a common thread, connect with Shopify easily, automate responses, and focus on detailed questions. It saves a lot of time. ### 2. Deep Shopify Integration That Makes Customer Support Faster and More Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Mitchell O. | VP Of Sales and Acquisition, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Gorgias?** Gorgias has been an outstanding customer support platform, and what we value most is how deeply it integrates with Shopify. Having order data, customer history, and transaction details pulled directly into the support ticket means our team can resolve issues quickly without toggling between multiple systems, which dramatically improves response times and the overall customer experience. The automation and rule-based workflows have been a huge time saver, allowing us to auto-respond to common inquiries like order status and shipping updates so agents can focus on more complex issues that require a personal touch. The ability to manage support across multiple channels, including email, chat, and social media, from a single inbox keeps the team organized and ensures no customer message falls through the cracks. The macros feature for templated responses has also improved consistency in how we communicate with customers while still allowing for personalization. Overall Gorgias has made our support operation significantly more efficient and has helped us deliver a faster, more consistent customer experience. **What do you dislike about Gorgias?** The main frustration with Gorgias is the pricing model, which is based on ticket volume rather than a flat monthly fee. As our order volume grows and customer inquiries increase, the cost scales up quickly in ways that can be difficult to predict and budget for. During peak seasons like the holidays when support volume spikes, the costs can increase significantly in a short period. The reporting and analytics capabilities, while functional, could also be more robust, as pulling deeper insights into team performance and customer trends often requires exporting data and working with it outside the platform. There are also occasional limitations in the automation logic that make it difficult to build more complex workflows without workarounds. None of these are dealbreakers given how much value Gorgias provides, but the ticket-based pricing in particular is something we keep a close eye on as the business scales. **What problems is Gorgias solving and how is that benefiting you?** Gorgias solves the fundamental challenge of managing high volumes of customer support inquiries efficiently without sacrificing the quality of the experience. Before Gorgias, handling support across email, social media, and chat required jumping between platforms and manually looking up order information in Shopify, which made response times slow and created inconsistencies in how customers were handled. Gorgias consolidated all of that into a single inbox with Shopify data surfaced directly in every ticket, which has dramatically reduced the time it takes to research and resolve issues. The automation capabilities have allowed us to handle a large percentage of routine inquiries without any agent involvement, freeing our team to focus on situations that genuinely require human attention. The biggest overall benefit has been the ability to scale our support operation alongside business growth without proportionally scaling headcount, which has kept our support costs manageable while maintaining a high standard of customer service. For an ecommerce brand where post-purchase experience is a key driver of repeat business and loyalty, having a reliable and efficient support operation powered by Gorgias has had a direct positive impact on customer retention. ### 3. Great Team Support, Responsive Product Improvements, and Easy Multi-Account Management **Rating:** 5.0/5.0 stars **Reviewed by:** Brad B. | Customer Engagement and Tele Sales Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Gorgias?** The support I receive from Alex Theodore and the rest of the gorgias team is great. It feels like Gorgias listens to product, process improvement ideas and integrates them. I manage 7 different Gorgias accounts and find it easy to move back and forth between accounts. **What do you dislike about Gorgias?** The actual support@gorgias.com is not quick and usually takes a few days or more to respond to me. If I provided that type of service to my clients, they would terminate our relationship. I'd like to see an expedited queue for large firms such as Cart.com to respond to my requests timely. Kind of like a Frequent flyer program, I receive perks from American Airlines because of how much business I provide them, I'd like something similar from Gorgias **What problems is Gorgias solving and how is that benefiting you?** Utilizing AI functions has helped us scale brands faster. Also the ease of implementation when setting up a new account can be done fairly quickly ### 4. ZERO Regrets - You can't convince me otherwise **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Gorgias?** Gorgias is a CRM tool built FOR CX BY CX. That’s huge in the CX space, especially when we’ve so often had to bend our operations to fit tools designed for Sales. Our transition from Salesforce to Gorgias was a breeze, since it integrates so seamlessly with Shopify. On top of that, we no longer depend on developers; instead, we can empower our team to build out backend workflows and customer-facing self-service tools, and elevate the customer journey in a way that truly fits both our customers and our agents. I also LOVE how Gorgias focuses on building out community in CX. **What do you dislike about Gorgias?** Excited to see the insight capabilities grow. Gorgias is GREAT at listening to customer feedback, and I know this has been a hot topic from users for a minute. Hoping to see advancements similar to VoC tools. **What problems is Gorgias solving and how is that benefiting you?** Gorgias has enabled our team to automate about 50% of our customer interactions. This gives customers immediate, self-service solutions while also freeing up our agents to spend more time connecting with the customers who truly value a human touch. ### 5. Gorgias Centralizes Support and Supercharges Shopify Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah S. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Gorgias?** What I like best about Gorgias is how seamlessly it centralizes customer support while allowing us to scale through automation. The AI Agent has been especially valuable in handling product inquiries and shopping assistance, providing personalized recommendations, linking directly to products, and maintaining strong CSAT performance without manual intervention. Beyond AI, the Shopify integration is extremely powerful. Being able to see order data, issue refunds, edit orders, and manage tickets directly within one platform significantly improves efficiency for our team. The ability to build macros, rules, and custom views also allows us to tailor workflows to match operational needs rather than forcing a rigid support structure. From an operations perspective, the reporting and automation insights give us visibility into interaction volume and performance trends, which helps with forecasting and planning. It’s a strong balance of customer experience and backend control. **What do you dislike about Gorgias?** The AI Agent is powerful, but the training and knowledge base configuration can be complex. There are a lot of rule nuances and automation layers that require careful setup, and the learning curve can be steep when optimizing for more advanced use cases. More streamlined documentation or clearer guardrails around rule logic would improve the experience. **What problems is Gorgias solving and how is that benefiting you?** Gorgias is solving the challenge of scaling support while maintaining quality. The AI Agent handles a large portion of repetitive inquiries, and the ability to review conversations and provide feedback allows us to continuously refine performance. The iterative improvement process is a major advantage. Combined with strong Shopify integration and support from our account team, it enables both operational efficiency and improved customer experience. ### 6. Seamless Shopify Integration and Powerful AI in the Gorgias Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina C. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Gorgias?** The AI features and being able to manage orders right in the Gorgias dashboard. It integrates with Shopify seamlessly and allows us to do everything we need to without leaving the app. Nothing has broken on us yet and the performance of the app has been interrupted. **What do you dislike about Gorgias?** The price of the software is quite steep. **What problems is Gorgias solving and how is that benefiting you?** We used to use Zendesk and while we were quite happy with it at the time, Gorgias has elevated our experience and made it much quicker to respond to customer queries. While we still have quite a few snags with the AI agent who does give the wrong answers sometimes, it is still faster and more efficient than Zendesk. ### 7. Streamlined Ticketing and Response Times Built for Customer Service Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Gorgias?** It’s clearly built with customer service teams in mind. It simplifies workflows by making it easy to file conversations and tickets in the right place, and it also helps the team manage response times more effectively. **What do you dislike about Gorgias?** We have three Klaviyo accounts and two sites across three main regions. With Gorgias, we only have one account, so it’s difficult to keep track of where all the customer tickets are coming from. It would be really helpful to have a way to tag the customer immediately when they enter the ticket system, so we can quickly identify the correct site or region. **What problems is Gorgias solving and how is that benefiting you?** With the help of AI agents and smart AI filing, Gorgias is helping us cut down on customer support agent hours, and keep customer satisfaction high ### 8. Intuitive and Affordable with Seamless Shopify Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jack C. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gorgias?** I really appreciate how Gorgias functions as a full customer service platform, allowing us to manage email, chat, and help desk activities in one place. It has been incredibly beneficial having a centralized knowledge base. I love how well Gorgias integrates with Shopify, which means we no longer have to switch back and forth between Shopify Admin and our customer service tool, thanks to the integration and custom macros. Additionally, the whole system is very intuitive to use. Gorgias also stands out because it's a lot more affordable than our previous solution. **What do you dislike about Gorgias?** The reporting suite is super limited. It'd be good to be able to make custom queries. **What problems is Gorgias solving and how is that benefiting you?** I use Gorgias as a full customer service platform, centralizing knowledge and handling communications from all sales channels in one place. It integrates with Shopify, eliminating the need to switch between different platforms. It's also more affordable compared to Zendesk. ### 9. Streamlined Support with Gorgias: One Inbox, Powerful Automation, and Shopify Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Gorgias?** Gorgias has streamlined our entire support workflow by centralising email, chat, and social tickets into one view, while its automation rules, macros, and Shopify integration save us hours each week and let the team focus on higher-value customer interactions instead of repetitive admin. **What do you dislike about Gorgias?** Gorgias is a fantastic platform overall, and while some of the more advanced automation and reporting features can take a bit of fine-tuning to get exactly right, the team is constantly improving the product and the overall value it delivers more than outweighs any small learning curves. **What problems is Gorgias solving and how is that benefiting you?** Before Gorgias, our support channels and returns process were largely manual and fragmented, which made it difficult to scale as volume increased. With Gorgias centralising conversations across email, chat, and social — and embedding Shopify data directly into tickets — we’ve streamlined returns with clearer workflows, faster resolutions, and more consistent communication. The result has been reduced response times, smoother handling of return enquiries, and the ability for a lean team to manage higher volumes without compromising customer experience. ### 10. Reliable Integrations, Powerful Customisation, and a Promising AI Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Simon F. | Lead Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Gorgias?** Great integrations with tech stack, very reliable and great connections to multiple communication channels. We love the customisation and statisics plus the AI chatbot is a good new addition **What do you dislike about Gorgias?** It can be complex and some of the reporting is not 100% to how we would want it. The Chatbot AI is good but some improvements could be made to the analytics and identifying questions that the AI struggled on to keep refining it. **What problems is Gorgias solving and how is that benefiting you?** Getting rid of Outlook is a gamechanger -> with great visibility on who is working on tickets, SLAS and routing. All D2C customer comunication is in one place with a view on the number of open tickets to solve. ### 11. Efficient Email Management Made Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Loni S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Gorgias?** I like that Gorgias makes it super simple to see all of the emails and break them down into which team member should address them. It's easy to see the history of conversations, loop in other team members if necessary, and then close out the task once it's complete. The initial setup was very simple, even though there was a learning curve to teach the team how to use it. **What do you dislike about Gorgias?** Nothing comes to mind. **What problems is Gorgias solving and how is that benefiting you?** I use Gorgias to streamline email delegation, ensuring each team member knows which emails are theirs to handle. It's super easy to see all emails, assign them to the right person, and track conversation history, improving our workflow. ### 12. Incredibly Easy to Learn and Great for Assigning Emails **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer S. | Marketing Communication Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Gorgias?** Gorgias is incredibly easy to learn and use. I also like being able to assign emails to different people, and then toggle back and forth depending on who’s responding. **What do you dislike about Gorgias?** The only thing I don’t like is that the AI feature automatically responds to emails, instead of simply drafting a reply and letting us review it and tweak it before it gets sent. **What problems is Gorgias solving and how is that benefiting you?** Customer service, sponsorship and technical support ### 13. Help Desk Revamped with Easy Setup and Powerful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | Head of Digital Operations and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Gorgias?** I find Gorgias incredibly valuable as it seamlessly handles our help desk needs, particularly for its ease of implementation and excellent integration with Shopify. The setup process was straightforward, thanks in part to the user-friendly UX, which made getting started a breeze. With Gorgias, managing our customer service has become much more organized and less hectic, allowing specific agents to handle email threads effectively, rather than dealing with a chaotic shared inbox as we did before. The platform's ability to keep conversation threads intact and assign them to designated agents has drastically improved our workflow. I greatly appreciate the search functionality for customers and the integration capabilities with Shopify, which make it effortless to maintain organized communication. If I transition to another company that requires a help desk solution linked to Shopify, Gorgias would be my top choice due to its robustness and the benefits we've experienced. **What do you dislike about Gorgias?** I find the integration with Aircall to be problematic. It seems to be competing with the voice or VoIP product, which suggests that the features are not fully compatible. This competition limits what the Aircall integration can do, potentially because Gorgias is trying to promote their own product over others. **What problems is Gorgias solving and how is that benefiting you?** Gorgias reduces the chaos of managing 300 daily emails in a shared inbox by threading conversations and assigning specific agents, improving efficiency and organization. ### 14. Essential Analytics with Room for UI Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Gorgias?** I like the analytics most, as it gives us upfront data on where we can improve. It makes Gorgias valuable because it allows us to see how customer service outreach is growing, how often customers ask about the same issues, and overall how quickly and efficiently we are answering customer service tickets. There was also an easy setup process. **What do you dislike about Gorgias?** I feel like the user interface could be easier and cleaner; sometimes it is difficult to understand or navigate the platform. I also believe the AI could improve or provide response suggestions that you could click to confirm before sending to the customer. **What problems is Gorgias solving and how is that benefiting you?** Gorgias lets us communicate quickly with customers and review analytics, highlighting improvement areas. It aids in tracking service outreach growth, repeated customer inquiries, and efficiency in resolving tickets. ### 15. I want to express how convenient Gorgias is **Rating:** 5.0/5.0 stars **Reviewed by:** Joana Angela N. | Customer Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Gorgias?** For me, Gorgias is an incredibly convenient helpdesk solution for eCommerce businesses, thanks to its powerful integration with platforms like Shopify, Magento, and BigCommerce. Its ability to centralize customer support across email, live chat, social media, and SMS into one intuitive dashboard saves time and streamlines workflow. Features like automated responses, intent detection, and macros allow teams to handle high volumes of inquiries quickly without sacrificing personalization. The platform's deep integration with order data also means agents can issue refunds, edit orders, and track shipments directly from the helpdesk, eliminating the need to switch between apps. Overall, Gorgias makes managing customer support faster, more efficient, and perfectly tailored for online retail. **What do you dislike about Gorgias?** I dont have any disliking experience with Gorgias so far, and I hope will not! :) **What problems is Gorgias solving and how is that benefiting you?** Gorgias solves the major problem of fragmented and inefficient customer support by centralizing all communication channels—like email, live chat, social media, and SMS—into a single platform. It eliminates the need to constantly switch between tools, which saves time and reduces errors. With features like automation, canned responses, and direct integration with eCommerce platforms, Gorgias streamlines repetitive tasks and gives agents instant access to customer and order data. This not only improves response speed and accuracy but also enhances the overall customer experience, allowing support teams to focus on building relationships and resolving more complex issues efficiently. ### 16. User-Friendly Platform That’s Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando M. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Gorgias?** User friendly. Very easy to use platfform. **What do you dislike about Gorgias?** It doesnt let me to undo sent messages. Undo time is very short **What problems is Gorgias solving and how is that benefiting you?** Allows me to send and follow up with daily emails and live chat sessions. We can also manage social media messages. All in one place, avoiding switching between platforms. ### 17. Streamlined Support with One Inbox and Smart Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gorgias?** Gorgias has made our customer support workflow much more efficient by bringing all channels into one inbox. The ability to automate common responses, tag conversations, and access customer/order data instantly has saved our team a lot of time and reduced manual work. **What do you dislike about Gorgias?** Some integrations, especially with dialers and third-party apps, can feel inconsistent and sometimes require extra steps to work right. **What problems is Gorgias solving and how is that benefiting you?** Gorgias has helped centralize our customer support workflows across email, chat, social, and Shopify into one platform. ### 18. Streamlined Customer Service with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Minnie R. **Reviewed Date:** January 31, 2026 **What do you like best about Gorgias?** I find Gorgias extremely helpful because it puts all tickets in one place and streamlines our customer service. The platform itself is clear and easy to use and sections out all channels, which allows certain staff members to handle each channel effectively. The initial setup of Gorgias was very easy too. **What do you dislike about Gorgias?** I would love more stats on common issues - how many delivery related tickets etc. **What problems is Gorgias solving and how is that benefiting you?** Gorgias puts all tickets in one place and streamlines our customer service. The platform is clear and easy to use, sections out all channels, and allows certain staff members to handle each channel. ### 19. Why Gorgias is Currently the best CRM in Customer Service industry **Rating:** 4.5/5.0 stars **Reviewed by:** Rosemary C. | Senior Customer Service Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Gorgias?** I like how easy it is to navigate through the options. I belong to a company that runs many e-commerce brands, so integrating each brand was pretty simple. It's also helpful when we assist the customers, especially with all the widgets that allow you to use many features, from canceling an order to editing an order to duplicating, refunding, etc. Using Gorgias on a day-to-day basis has simplified the whole customer experience. Setting up rules has also helped streamline tickets that need more urgent care. My overall experience with the tool has been a good one. And I've used my fair share of CRMs that don't come close to what Gorgias has to offer. **What do you dislike about Gorgias?** The analytics, from a team leader's perspective, can be a bit challenging. Whenever I have to share the agent's metrics, it's a bit more technical than what the customer support agents are used to. **What problems is Gorgias solving and how is that benefiting you?** The ability to have multiple brands under the same tool makes servicing the customers an easier experience. ### 20. A Breath of Fresh Air **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Gorgias?** I've never used a system that kept with the trends and constatly listened to our feedback the same way Gorgias has. You like something, rest assured 'cause Gorgias is already working on that and it will be better than what you imagined. Super easy to use, setting standards, simplifying customer support not only for supervisors to keep an eye on things, but also for agents to frequently use it to assist customers timely. I find that setting up rules is a intuitive process and the fact that you will be let known if there's an issue with the integration + will have an easy way to fix it it's just proof of its quality. **What do you dislike about Gorgias?** I find that the eagerness to innovate can make it a bit unstable in the style, and some changes feel a bit abrupt. **What problems is Gorgias solving and how is that benefiting you?** It allows me to keep track of things better. In the past, the other systems showed a lack of options to track the CSAT, FRT, RT, tickets closed per day and people online at the moment. This, and the tagging system are allowing me to understand what is going on with our customers to address these issues ASAP before they become a bigger threat and which agents I have on hand to solve it. ### 21. Instant, Consistent Support That Saves Time **Rating:** 4.5/5.0 stars **Reviewed by:** Drew K. | CEO/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Gorgias?** Gorgias has reduced our human handled tickets by about 60%. Gorgias responds instantly, asks the right follow up questions, and resolves common issues without escalation. That saves our team time and keeps customer support consistent. **What do you dislike about Gorgias?** There is a learning curve during setup. You need to spend time training flows and reviewing responses early on. Once dialed in, performance improves significantly. **What problems is Gorgias solving and how is that benefiting you?** Gorgias solves high ticket volume and slow response times. It handles first touch support, answers common questions, and resolves basic issues automatically. That reduced our human handled tickets by about 60 percent, improved response speed, and let our team focus on higher value customer needs. ### 22. Seamless Tech Stack Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Gorgias?** Leader in the industry for ease of use and integrations with tech stack for the most comprehensive helpdesk solution in my opinion **What do you dislike about Gorgias?** Surprisingly, it has been hard to get support from the support team **What problems is Gorgias solving and how is that benefiting you?** Gorgias streamlines all of our customer support tickets into one easy to track and manage channel, increasing our efficiency to be able to respond meaningfully to our community ### 23. Seamless All-in-One CRM Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Gorgias?** Gorgias allows a seamless CRM experience with everything in one place **What do you dislike about Gorgias?** It can seem a bit overwhelming at first due to all the info on one page **What problems is Gorgias solving and how is that benefiting you?** It streamlines our CX operations ### 24. Easy to Manage with a Great Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Dani N. | Retention Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Gorgias?** It's very easy to manage and the interphase is great **What do you dislike about Gorgias?** Sometimes it can be hard to monitor everything **What problems is Gorgias solving and how is that benefiting you?** its really helping our CS team ### 25. I work with Gorgias every day as I am part of the e-commerce customer care team at Alpinestars. **Rating:** 5.0/5.0 stars **Reviewed by:** Silvy P. | White Collar Customer Care Representative" or simply "Customer Care Specialist (White Collar)" if you want it to sound more formal and clear in an international context., Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Gorgias?** What I like best about Gorgias is how intuitive and easy to use it is. It helps me manage customer interactions efficiently, keeping everything organized in one place. The automation features also save a lot of time during daily tasks. **What do you dislike about Gorgias?** What I dislike about Gorgias is that sometimes it can be slow to load, especially when managing a high volume of tickets. Additionally, some automation features could be more flexible or customizable to better fit specific workflows. **What problems is Gorgias solving and how is that benefiting you?** Gorgias helps us manage customer support efficiently by centralizing all communication channels in one place. The AI tools assist in drafting responses, sorting tickets by priority, and automating repetitive tasks, which saves us time and improves the overall customer experience. **Official Response from Marijana Coric:** > Thank you so much for taking the time to leave this thoughtful review, Silvy! We're thrilled to hear that you find Gorgias intuitive, easy to use, and helpful in managing your customer interactions efficiently. It's great to know the automation features are saving you time and improving your workflows. We appreciate your feedback regarding occasional slowness and the flexibility of automation features. If you haven’t already, we’d love for you to reach out to us at support@gorgias.com to share more about the specific improvements you’d like to see. Your insights are incredibly valuable and help us continue to improve and grow. Thanks again for being part of the Gorgias community! ### 26. Effortless Setup, Powerful Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Clari L. | marketing director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Gorgias?** I love how easy it is to use Gorgias. Their integrations and automations are great, allowing us to automate certain responses. The initial setup was very easy too. **What do you dislike about Gorgias?** It's a bit too expensive. I would like it to be more affordable or offer AI services at the integrated cost. **What problems is Gorgias solving and how is that benefiting you?** I use Gorgias to handle customer inquiries and chat, streamlining customer service by consolidating locations. It simplifies managing operations and offers easy, seamless integrations and automations to automate responses. ### 27. Easy to Start, But Scalability Falls Short **Rating:** 3.0/5.0 stars **Reviewed by:** Jose R. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Gorgias?** Getting started was very straightforward, and using the platform was simple from the beginning. Because it is cloud-based, agents could easily log in and begin working right away. **What do you dislike about Gorgias?** As our business expanded and our needs evolved, our CRM was no longer able to support the level of growth we required. **What problems is Gorgias solving and how is that benefiting you?** Help us keep track of customer calls and issues. ### 28. Easy enough to use within a week **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle Henry L. | Partner Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Gorgias?** It's easy to use and organize enough to never worry about losing your tickets. It also integrates Shopify, email, chats, and calls. Everything so automated and tagged properly and it's easy to organize each individual and personalized tickets from each customers. You only need minimal review and education when you're saying Gorgias. **What do you dislike about Gorgias?** Can be tricky when searching tickets and merging. It can't always find the right ticket for you unless you guess the write the correct information. As per merging, it doesn't give you a lot of info what the overall view is. **What problems is Gorgias solving and how is that benefiting you?** Their macro and AI update will get better soon and accurate. **Official Response from Marijana Coric:** > Hi Kyle! Thank you so much for taking the time to leave a review! We're thrilled to hear that you find Gorgias easy to use and that our integrations and automation features are helping you stay organized and efficient. We also appreciate your honest feedback regarding ticket search and merging. We've shared your comments with our Product team so they can take this into account as we continue improving those features. Thanks again for being a part of the Gorgias community! We're excited to keep making your experience even better! ### 29. Easy-to-Use Customer Service Tool with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Gorgias?** Very easy to use customer service tool that easily integrates with other platforms **What do you dislike about Gorgias?** I’ve never encountered an issue with it. **What problems is Gorgias solving and how is that benefiting you?** Very easy to use customer service tool, which allows the entire business to see who has dealt with conversations ### 30. love you 5ever Gorg **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | cx manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Gorgias?** absolutely everything, a dream platform truly **What do you dislike about Gorgias?** give me a deeper connection to Zapier and I'll be gucci mane **What problems is Gorgias solving and how is that benefiting you?** cx ops, automations, response times ### 31. User-Friendly but Reporting Issues Persist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Gorgias?** What I like best about Gorgias is it's very easy to use **What do you dislike about Gorgias?** What I dislike about Gorgias is it often has issues with reports **What problems is Gorgias solving and how is that benefiting you?** Gorgias makes it easy for our customer service team to connect with customers and resolve their needs ### 32. Saves time, connects with Shopify and has all channels in one place. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Gorgias?** One place to reply to all channels. Connects to the customer order information so less clicking back and forth get all required details. **What do you dislike about Gorgias?** Doesn't connect to all channels I use for free. Eg X **What problems is Gorgias solving and how is that benefiting you?** Providing a good customer experience while saving time and working together seemlessly across teams. ### 33. Gorgias Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Amado C. | Client Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Gorgias?** I love Gorgias specially to support e-commerce brands **What do you dislike about Gorgias?** Nothing in particular but I think reporting can be best. **What problems is Gorgias solving and how is that benefiting you?** AI Gorgias agent is the best! Very easy intergration process with Shopify and most apps **Official Response from Marijana Coric:** > Thanks so much for the awesome review, Amado! We're really glad to hear that Gorgias is helping you support your e-commerce brand, and that you're enjoying the AI Agent and how smoothly everything integrates with Shopify. Also, we appreciate your note on reporting. If there's something specific you'd like to see us implement, feel free to submit your idea on our Product Roadmap here: https://portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/3-planned. Thanks again for taking the time to share your experience - it means a lot! ### 34. Good Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Niccolò T. | Ecom Ops specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Gorgias?** It is a good tool for CS, I would recommend it **What do you dislike about Gorgias?** Maybe the UX should be a bit more intuitive **What problems is Gorgias solving and how is that benefiting you?** Supporting the customers on our ecommerce **Official Response from Marijana Coric:** > Hi Niccolò, Thank you so much for taking the time to leave a review! We're glad to hear that you're finding Gorgias useful for supporting your ecommerce customers and that you'd recommend it to others—this means a lot to us. We also really appreciate your feedback on the user experience. We're always working to improve, and your insights are incredibly valuable. If you have specific suggestions or ideas on how the UX could be more intuitive, we’d love to hear them! Feel free to reach out to us at support@gorgias.com. ### 35. Seamless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Gorgias?** The ability to have multiple users included on the plan. You can scale your team quickly without hurting your pocket. **What do you dislike about Gorgias?** If you manage a high volume of tickets Gorgias is not reliable. The integration may crash constantly. **What problems is Gorgias solving and how is that benefiting you?** Gorgias AI specifically is helping us leverage tickets that can be quickly solved without human touch. **Official Response from Marijana Coric:** > Thanks so much for the thoughtful review! We're really glad to hear that Gorgias is helping your team grow without breaking the bank, and that the AI features are making a difference by tackling tickets quickly. We also really appreciate the honest feedback about reliability during high-volume times. It’s something we take seriously, and we’re constantly working behind the scenes to make the platform more stable and scalable as our users grow. Thanks again for being part of the Gorgias community - we're excited to keep improving with you! ### 36. Great Features and Usability, but Needs Better Email Threading **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Gorgias?** easy to use and has great features, I like that I can answer questions and emails from so many sources **What do you dislike about Gorgias?** that it does not incorporate emails we get from the same person. Wish it would combine them. **What problems is Gorgias solving and how is that benefiting you?** the AI feature has been great. It has helped to weed out some of the monotonous questions. ### 37. easy secure and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos C. | cutomer support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Gorgias?** user-friendly interface, seamless integrations with platforms like Shopify, and robust automation capabilities that streamline customer interactions and boost agent efficiency. **What do you dislike about Gorgias?** lack of focus on knowledge.............. **What problems is Gorgias solving and how is that benefiting you?** consolidating all communication channels into one platform, automating repetitive tasks, and providing valuable customer insights **Official Response from Marijana Coric:** > Hi Carlos! Thanks so much for taking the time to share your experience with Gorgias! It's nice to hear that you’re enjoying the user-friendly interface, Gorgias <> Shopify integration, and automation features, and that they’re helping boost your team’s efficiency. We appreciate your feedback about the lack of focus on knowledge. If you’re open to it, we’d love to hear more about the improvements you have in mind. You can reach us anytime at support@gorgias.com. Our team is always listening and eager to make Gorgias work even better for you. Thanks again for your thoughtful review! ### 38. The Ultimate Customer Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie H. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Gorgias?** Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat, including a chat bot, all in one place. One of the features I appreciate most is the centralized inbox. It allows our team to respond to emails and social media posts without switching between platforms, which saves so much time and eliminates the risk of missing messages. The tagging and automation features are also incredibly helpful for prioritizing tasks and responding to common inquiries efficiently. Gorgias is intuitive and easy to navigate, even for new team members. Its integration with our existing tools was seamless, and the customization options mean we can tailor the platform to meet our specific needs. **What do you dislike about Gorgias?** It does integrate well with paid ad comments for social media platforms. Could use some better analytics. **What problems is Gorgias solving and how is that benefiting you?** It allows us to have all of our emails and most of our social media comments in one place. It's easy to filter out for team mates on who answers what types of emails or posts. We don't have to switch around to our multiple email providers. The help center & chat bot are a huge bonus too. It frees up a lot of time and answers questions that we don't need to spend time answering. **Official Response from Emilija Farena:** > Hi, Jessie! Thank you for sharing your experience! It's great to hear how Gorgias centralized inbox and automation features have streamlined your team's workflow, saving time and ensuring no missed messages. We're also thrilled that our platform's intuitive design, seamless integration, and customization options meet your needs. If you have additional feedback or suggestions, we'd love to hear them! We're glad the integration with paid ad comments works well for you. Improving analytics is definitely on our radar, and we appreciate your feedback - it helps us prioritize updates that make the platform even more valuable. It’s fantastic to hear how having all your emails and social media comments in one place and the filtering options has streamlined your team's workflow. Eliminating the need to switch between multiple email providers and leveraging the help center and chatbot to handle routine inquiries is a huge win for productivity. We're happy Gorgias is helping free up your time so you can focus on what matters most. We truly appreciate your elaborate feedback! ### 39. Gorgias is easy to use and has everything the company needs in one spot. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Gorgias?** I like that everything we need is in one spot. Our emails, chats, phone calls all come in to one system. It was easy to learn as well. **What do you dislike about Gorgias?** Sometimes the constant updates make the program run slow. **What problems is Gorgias solving and how is that benefiting you?** Gorgias allows for all of our integrations to be in one spot. The addition of AI has helped our backlog and taken some stress off of our agents. **Official Response from Marijana Coric:** > Thank you so much for your kind words! We're thrilled to hear that Gorgias is helping your team stay organized and that the platform has been easy to use. It’s great to know that the AI features are helping reduce your backlog and support your agents — that’s exactly what we aim for! We also truly appreciate your feedback about the platform performance during updates. Please know that we’re continuously investing in improving Gorgias to make it more stable and reliable as we grow. Your insights help us get better, and we’re grateful you took the time to share them. Thanks again for being a part of the Gorgias community! ### 40. Simple but powerful - with a great support team and product development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Gorgias?** very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgias support team is quick to help whenever there are questions. features continue to be added to the platform, which in turn increases usage rates across the team! **What do you dislike about Gorgias?** some of the analytics tools were a bit clunky and basic in the early days, but things have improved steadily - love that there is always constant improvement **What problems is Gorgias solving and how is that benefiting you?** helping us managing a high volume of customer inquiries, allowing us to deliver an outstanding customer experience **Official Response from Emilija Farena:** > Hi there! Thank you for sharing your experience! We're delighted that Gorgias is easy to use, quick to implement, and intuitive for onboarding new agents. It's great to know our support team has been helpful and that ongoing feature updates add value for your team. Your feedback is genuinely appreciated! We're glad you've noticed steady improvements in the analytics tools and appreciate the constant updates. It's great to know the platform is evolving to meet your needs better! Lastly, we couldn't be more delighted that our platform has played a vital role in delivering exceptional customer experience. Once again, we're truly grateful for your feedback! ### 41. CRM for Ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Christyl Faith G. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Gorgias?** I have been using Gorgias CRM for the past nine months, and it has significantly improved our customer support operations. Gorgias integrates seamlessly with multiple communication channels such as email, social media, and live chat, allowing us to manage all customer interactions in one place. This has greatly reduced the time spent switching between platforms. The automation features and macros are a game-changer. We can set up automated responses and workflows for common queries, which has increased our team's efficiency and allowed us to focus on more complex customer issues. **What do you dislike about Gorgias?** Nothing! Gorgias is a must to have especially for those e-commerce business owner. **What problems is Gorgias solving and how is that benefiting you?** Gorgias integrates well with major e-commerce platforms like Shopify and Magento. This integration pulls in customer order details automatically, which helps us provide more personalized and efficient support. No more switching to multiple sites. **Official Response from Emilija Farena:** > Thank you for sharing your experience with Gorgias, Christyl! We're thrilled to hear how our platform has changed your CS operations. It's great to know that the seamless integration with multiple communication channels has helped streamline your workflow and reduce time spent switching between platforms. We're also glad that the automation features and macros have been a game-changer for your team, increasing efficiency and allowing you to focus on more complex issues. Your feedback is invaluable, and we're committed to continuing to enhance your experience with Gorgias! We're delighted to hear that Gorgias' integration with major e-commerce platforms has been beneficial for you, providing more personalized and efficient support. We're committed to making your support operations as seamless as possible, and your feedback reinforces the value of these integrations. If you have any further suggestions or insights, we'd love to hear them! ### 42. {"translation":"Very Good"} **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Gorgias?** Move quickly and very well in every direction. **What do you dislike about Gorgias?** not really good mkokodjjkdkdmkcmflkcvvgv **What problems is Gorgias solving and how is that benefiting you?** Mismatched to align in something **Official Response from Marijana Coric:** > Thanks for the great feedback! We’re happy to hear you’re enjoying our support and automation features. We appreciate your note on ticket monitoring - our Product team is aware, and we’d love to hear more about your experience. Feel free to reach out at support@gorgias.com to share additional details. Thanks for being with Gorgias! ### 43. Best customer service software **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | AR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Gorgias?** It is easy to use, manage tickets, assign tickets, and integrate systems. We use it daily to handle customer service emails and moderate Facebook and Instagram comments. **What do you dislike about Gorgias?** Several glitches need to be fixed. The add-on charges when you exceed the ticket limits are also kind of expensive. **What problems is Gorgias solving and how is that benefiting you?** We can easily manage customer service and integrate with Facebook and Instagram to handle comments and replies. **Official Response from Marijana Coric:** > Thank you for sharing your feedback, Maria! 🫶🏻 We're glad to hear that Gorgias helps you manage your customer service and social media interactions effectively. We appreciate your insights regarding glitches and overages. We’re continuously working to enhance stability and affordability, so your feedback is really valuable to us. Please don’t hesitate to reach out if there’s anything specific we can assist you with – we're here to help! ### 44. Gorgias Omni-Channel Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Mannylyn C. | Customer Success Manager (Part-Time), Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Gorgias?** Gorgias' ability to streamline customer support processes through automation and integration is one of the features I like most. The automation function, such as macros and triggers, helps reduce wait/response times and enhances team productivity. Integrations with various e-commerce platforms offer valuable insights to agents without needing to jump from one system to another. **What do you dislike about Gorgias?** Gorgias is a great customer support software, but the only downside is its pricing structure, as it may seem pricey for startup brands with limited budgets. First-time users may also find the system overwhelming during the initial setup, especially if they haven't used other helpdesk platforms. **What problems is Gorgias solving and how is that benefiting you?** Gorgias addresses various issues related to customer communications. As Gorgias supports omnichannel interactions, it reduces the time and effort required to manage customer interactions and it aids support agents to quickly access relevant details about the customer's concerns/account information. **Official Response from Emilija Farena:** > Dear Mannylyn, Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you've found Gorgias' automation and integration features to be so valuable. Providing efficient support is at the core of what we do, and it's wonderful to hear that features like macros, triggers, and integrations with various e-commerce platforms have made a positive impact on your operations. We understand that pricing can be a concern, especially for startup brands with limited budgets. While we strive to provide a platform that offers exceptional value to businesses of all sizes, we also recognize the need to ensure our pricing remains accessible and transparent. Regarding the initial setup process, we're aware that transitioning to a new helpdesk platform can be challenging, particularly for first-time users or those who haven't used similar systems before. We're continually working to improve our onboarding process and provide comprehensive resources and support to guide you through the setup phase more smoothly. Your feedback is incredibly valuable as we continue to evaluate and refine our pricing structure and our platform to better meet your needs. Once again, thank you for sharing your thoughts with us. We truly value your feedback, and we're committed to addressing your concerns and providing the best possible support experience for you and all of our clients. If you have any further questions or suggestions, please don't hesitate to reach out. We're here to support you every step of the way! ### 45. Gorgias **Rating:** 4.5/5.0 stars **Reviewed by:** Marie M. | E-Commerce and Customer Service Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Gorgias?** I love how it has changed the Customer Support experience at my company. **What do you dislike about Gorgias?** Sometimes Gorgias can run extremely slow **What problems is Gorgias solving and how is that benefiting you?** Gorgias has helped us deal with queries out of hours, with the automated responses. By autogernating responses, it has minimised the workload. **Official Response from Emilija Farena:** > Hi, Marie! We're truly grateful to see that you took some time to share your experience with us. We're thrilled to hear how much Gorgias has improved your company's customer support experience, especially with our automated responses and ability to handle out-of-hours queries. It's great to know that we're helping you minimize your workload and streamline your processes. We also appreciate your feedback regarding the speed of the platform. We understand how frustrating slow performance can be, and we are continuously working on improving our system's speed and efficiency. If you're experiencing specific performance issues, our Support Team would be happy to assist in resolving them. Thank you once again for your valuable input – we're committed to making your experience even better! ### 46. Easy to use, but always has system updates. **Rating:** 4.5/5.0 stars **Reviewed by:** Ellen C. | Delight Speclialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Gorgias?** Easy to use, easy to pull-up macros, and to assign or distribute tickets to team members or Views. **What do you dislike about Gorgias?** We are unable to send emails in phone numbers. There's an error prompt. **What problems is Gorgias solving and how is that benefiting you?** Our customers write in from our website or email portal and we receive their emails via Gorgias. Then, we answer them there. **Official Response from Emilija Farena:** > Hi, Ellen! We truly appreciate you taking the time to share your story! - Thank you for recognizing these features! We're thrilled that you find the platform intuitive for pulling up macros and assigning tickets. We prioritize ease of use and seamless team collaboration, and your feedback reassures us that we’re on the right track. - We sincerely regret to learn about the technical challenges you're facing. Would you be so kind as to contact us at support@gorgias.com so that we could take a closer look? - It’s great to hear that our platform simplifies your customer communication. Helping teams like yours streamline support workflows and deliver faster resolutions is exactly what we strive for. Thank you for your feedback! ### 47. My personal experience using Gorgias **Rating:** 4.5/5.0 stars **Reviewed by:** Esteban R. | Senior associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Gorgias?** It allows me to see statistically the work I have done during the day and mu coworkers work as well. **What do you dislike about Gorgias?** It doesn't update right away every time when a change on my workload happens **What problems is Gorgias solving and how is that benefiting you?** Allows me to see al the work I do on la daily basis, and also allows me to unsend a message for a short period of time in case I notice a mistake I made **Official Response from Emilija Farena:** > Thank you so much for your feedback! We're thrilled to hear that you find Gorgias useful for tracking your daily work and monitoring your coworkers' performance. Our goal is to provide functionalities that enhance productivity and transparency, and it's great to know that these features are making a positive impact. We appreciate you bringing this to our attention. We understand how important it is for updates to be reflected in real-time, and we regret to learn about any inconvenience this may have caused. Your feedback is valuable to us, and we'll work on improving the update frequency to ensure a smoother experience. It's great to know that these functionalities are making a positive impact on your workflow. If you have any further suggestions or feedback, please don't hesitate to share them with us. We're truly grateful that you took the time to share your Gorgias experience with everyone, Esteban. ### 48. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** She I. | CSA, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Gorgias?** We can integrate several applications and software as well as some platforms. You don't need to change from one tab to another to reply or receive inquiries from your clients and suppliers. **What do you dislike about Gorgias?** None, everything is very helpful. Plus, if there are updates, it is meant to help more users. **What problems is Gorgias solving and how is that benefiting you?** Macros are easily edited Socmed platforms are integrated well No issue in integrating company apps Detection from Shopify notes is real time **Official Response from Emilija Farena:** > Hi there! Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that the integration of several applications and platforms has streamlined your workflow, eliminating the need to switch between tabs to manage client and supplier inquiries. It's fantastic to know that our updates are enhancing your experience. We're also glad that you're finding our macros easy to edit and that the integration with social media platforms and company apps is seamless. The real-time detection from Shopify notes is indeed a powerful feature, and we're pleased it’s benefiting you. If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help! ### 49. No support for CCPA/DSAR requests **Rating:** 2.5/5.0 stars **Reviewed by:** Robert K. | Head Of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Gorgias?** Good interface and lots of integrations. **What do you dislike about Gorgias?** The only way to delete a customer if they submit a privacy request: scroll through ALL customers (cant even sort alphabetically) to check a box next to them. This is virtually impossible if you have lots of customers. Shocked that we cannot delete a customer on their profile page. **What problems is Gorgias solving and how is that benefiting you?** Nice to have social media integrated to respond to these messages from one place. **Official Response from Emilija Farena:** > Hello, Robert. We appreciate you taking the time to share your feedback with everyone. We're truly pleased to hear that you appreciate our interface and the wide range of integrations Gorgias offers. We sincerely regret to learn about the inconvenience you've experienced with the process of deleting a customer. Your feedback is invaluable, and we understand the importance of improving this feature. Our team is actively working on making this process more efficient, including options for easier customer deletion. It's great to know that integrating social media responses in one place has been beneficial for you. If you have any further suggestions or need assistance, please don't hesitate to reach out. ### 50. Solid Helpdesk, could use more BigCommerce Int **Rating:** 4.0/5.0 stars **Reviewed by:** Paul R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gorgias?** The best thing is the easy to use macro responses, my entire team loves to use them. **What do you dislike about Gorgias?** Sometimes the rules do not trigger correctly and there is no easy way to create a rule. Pricing :( had to stop using because it was so expensive **What problems is Gorgias solving and how is that benefiting you?** Omnichannel customer support is hard, we use this to agregate them all and use it for responses in one platform. **Official Response from Emilija Farena:** > Dear Paul, Thank you for your valuable feedback. We’re pleased to hear that you and your team find our macro responses easy to use and beneficial for your workflow. We regret to learn about certain technical challenges which caused inconvenience to you and your team. Your feedback is important, and we are actively working to improve these features to make them more user-friendly. Regarding pricing, we understand that it can be a concern and we're sincerely sorry that you decided to leave. We constantly strive to provide the best value, and will take your comments into consideration as we evaluate our pricing structure. We’re glad to hear that Gorgias has simplified your omni-channel customer support by consolidating all responses onto one platform. If there is anything more we can do or if you have additional suggestions, please feel free to reach out. ## Gorgias Discussions - [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) - 1 comment, 1 upvote - [How do I hide the email reply chain, so it's easier to read/reply to each ticket?](https://www.g2.com/discussions/how-do-i-hide-the-email-reply-chain-so-it-s-easier-to-read-reply-to-each-ticket) - 1 comment, 1 upvote - [What would be the best way to take fully advantage of all Gorgias features?](https://www.g2.com/discussions/what-would-be-the-best-way-to-take-fully-advantage-of-all-gorgias-features) - 1 comment, 1 upvote - [How can I allow Gorgias to track my stock in Shopify](https://www.g2.com/discussions/how-can-i-allow-gorgias-to-track-my-stock-in-shopify) - 1 comment, 1 upvote - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [View Gorgias pricing details and edition comparison](https://www.g2.com/products/gorgias/reviews?expressed_product_interest=enterprise&expressed_interest_revenue_level=1000000§ion=pricing&secure%5Bexpires_at%5D=2026-05-20+07%3A26%3A00+-0500&secure%5Bsession_id%5D=f178b9c0-c96f-448e-bc0b-a4299eda96ad&secure%5Btoken%5D=cd53b61e60ec2a6e0b835e2f7c941613db197bfa10a8d0349ab808bef9213b0f&format=llm_user) ## Gorgias Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Corso](https://www.g2.com/products/corso/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Klavi](https://www.g2.com/products/klavi/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) ## Gorgias Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Gorgias Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)