Gorgias Reviews & Product Details

Thanks so much for the awesome review, Amado!

We're really glad to hear that Gorgias is helping you support your e-commerce brand, and that you're enjoying the AI Agent and how smoothly everything integrates with Shopify.

Also, we appreciate your note on reporting. If there's something specific you'd like to see us implement, feel free to submit your idea on our Product Roadmap here: https://portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/3-planned.

Thanks again for taking the time to share your experience - it means a lot!

Hi Niccolò,

Thank you so much for taking the time to leave a review!

We're glad to hear that you're finding Gorgias useful for supporting your ecommerce customers and that you'd recommend it to others—this means a lot to us.

We also really appreciate your feedback on the user experience. We're always working to improve, and your insights are incredibly valuable. If you have specific suggestions or ideas on how the UX could be more intuitive, we’d love to hear them! Feel free to reach out to us at support@gorgias.com.

Thanks so much for the thoughtful review! We're really glad to hear that Gorgias is helping your team grow without breaking the bank, and that the AI features are making a difference by tackling tickets quickly.

We also really appreciate the honest feedback about reliability during high-volume times. It’s something we take seriously, and we’re constantly working behind the scenes to make the platform more stable and scalable as our users grow.

Thanks again for being part of the Gorgias community - we're excited to keep improving with you!

Hi Carlos! Thanks so much for taking the time to share your experience with Gorgias!

It's nice to hear that you’re enjoying the user-friendly interface, Gorgias <> Shopify integration, and automation features, and that they’re helping boost your team’s efficiency.

We appreciate your feedback about the lack of focus on knowledge. If you’re open to it, we’d love to hear more about the improvements you have in mind. You can reach us anytime at support@gorgias.com. Our team is always listening and eager to make Gorgias work even better for you.

Thanks again for your thoughtful review!

Hi, Jessie!

Thank you for sharing your experience! It's great to hear how Gorgias centralized inbox and automation features have streamlined your team's workflow, saving time and ensuring no missed messages. We're also thrilled that our platform's intuitive design, seamless integration, and customization options meet your needs. If you have additional feedback or suggestions, we'd love to hear them!

We're glad the integration with paid ad comments works well for you. Improving analytics is definitely on our radar, and we appreciate your feedback - it helps us prioritize updates that make the platform even more valuable.

It’s fantastic to hear how having all your emails and social media comments in one place and the filtering options has streamlined your team's workflow. Eliminating the need to switch between multiple email providers and leveraging the help center and chatbot to handle routine inquiries is a huge win for productivity. We're happy Gorgias is helping free up your time so you can focus on what matters most.

We truly appreciate your elaborate feedback!

Thank you so much for your kind words!

We're thrilled to hear that Gorgias is helping your team stay organized and that the platform has been easy to use. It’s great to know that the AI features are helping reduce your backlog and support your agents — that’s exactly what we aim for!

We also truly appreciate your feedback about the platform performance during updates. Please know that we’re continuously investing in improving Gorgias to make it more stable and reliable as we grow. Your insights help us get better, and we’re grateful you took the time to share them.

Thanks again for being a part of the Gorgias community!

Hi there!

Thank you for sharing your experience! We're delighted that Gorgias is easy to use, quick to implement, and intuitive for onboarding new agents. It's great to know our support team has been helpful and that ongoing feature updates add value for your team. Your feedback is genuinely appreciated!

We're glad you've noticed steady improvements in the analytics tools and appreciate the constant updates. It's great to know the platform is evolving to meet your needs better!

Lastly, we couldn't be more delighted that our platform has played a vital role in delivering exceptional customer experience.

Once again, we're truly grateful for your feedback!

Thank you for sharing your experience with Gorgias, Christyl! We're thrilled to hear how our platform has changed your CS operations. It's great to know that the seamless integration with multiple communication channels has helped streamline your workflow and reduce time spent switching between platforms. We're also glad that the automation features and macros have been a game-changer for your team, increasing efficiency and allowing you to focus on more complex issues.

Your feedback is invaluable, and we're committed to continuing to enhance your experience with Gorgias!

We're delighted to hear that Gorgias' integration with major e-commerce platforms has been beneficial for you, providing more personalized and efficient support.

We're committed to making your support operations as seamless as possible, and your feedback reinforces the value of these integrations. If you have any further suggestions or insights, we'd love to hear them!