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Compare Freshdesk and Gorgias 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$10.00
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansGorgias
Star Rating
(539)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Gorgias. Users appreciate its clean interface and robust automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management system is particularly praised for its SLA tracking and multi-channel support, allowing teams to stay organized and respond to customers efficiently. In contrast, while Gorgias offers similar features, users note that Freshdesk's implementation is more comprehensive.
- Users say that Gorgias shines in its ease of use and quick setup process, making it a favorite for small businesses. Reviewers highlight how Gorgias integrates various support channels into a single dashboard, which simplifies managing customer interactions.
- Reviewers mention that Freshdesk's shared inbox feature is a game-changer for teams, helping them avoid duplicated efforts and ensuring that no tickets are overlooked. This level of organization is something that Gorgias users find less effective, as they sometimes struggle with ticket visibility.
- According to recent user feedback, Gorgias is appreciated for its automation capabilities, which allow for streamlined responses. However, Freshdesk's automation features are noted to be more advanced, providing users with greater flexibility in handling complex workflows.
- G2 reviewers highlight that while both platforms cater well to small businesses, Freshdesk's larger user base and higher total number of reviews suggest a more established presence in the market. This gives potential users confidence in Freshdesk's reliability and ongoing support compared to Gorgias.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Freshdesk
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
8.9
402
Ease of Use
8.8
3,208
9.2
407
Ease of Setup
8.6
2,267
8.8
217
Ease of Admin
8.7
2,154
9.2
206
Quality of Support
8.7
3,083
9.2
388
Has the product been a good partner in doing business?
8.8
2,078
9.3
201
Product Direction (% positive)
8.8
3,160
8.9
361
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
9.0
181
8.8
2232
|
Verified
9.1
183
8.5
2147
|
Verified
8.9
181
8.5
2037
|
Verified
8.5
170
8.3
1800
|
Verified
8.3
132
8.5
2088
|
Verified
8.7
168
8.7
2010
|
Verified
9.0
171
8.2
1374
|
Verified
8.8
168
Generative AI
7.3
331
7.4
7
7.4
328
7.4
7
Agentic AI - Help Desk
7.1
59
7.5
6
6.9
59
6.9
6
7.2
59
7.5
6
Communication Channels
8.6
1923
|
Verified
8.9
147
8.9
2070
|
Verified
9.1
159
8.4
1314
|
Verified
8.8
150
8.0
1193
|
Verified
8.6
158
7.9
940
|
Verified
8.2
91
Platform
8.0
1154
|
Verified
7.3
100
8.1
1662
|
Verified
8.5
130
8.6
1545
|
Verified
8.9
141
8.2
1142
|
Verified
8.7
140
8.0
1865
|
Verified
8.2
133
8.3
1959
|
Verified
8.3
137
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Customer Support
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Automation
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Artificial Intelligence
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Generative AI
7.9
118
8.5
14
7.9
117
8.6
14
7.6
116
7.6
14
Communication
8.8
585
|
Verified
8.9
169
8.7
602
|
Verified
8.6
182
8.7
496
|
Verified
8.5
124
8.5
200
8.6
122
8.2
202
8.6
96
Internal Use
8.1
1662
|
Verified
8.5
130
8.6
204
8.9
152
8.1
186
8.7
113
8.8
560
|
Verified
8.7
135
8.8
520
|
Verified
8.8
143
8.6
548
|
Verified
8.7
165
Generative AI
7.9
144
8.3
5
Self-Service Experience
8.7
960
8.6
161
8.6
913
8.4
153
8.3
687
8.3
118
8.2
241
7.8
136
8.4
258
8.3
152
Self-Service Platform
8.5
254
8.5
148
8.6
261
8.4
171
8.0
221
7.9
141
8.4
238
8.8
173
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by 0.5)
81
7.7
13
8.1(won by 0.3)
81
7.8
13
Process
8.6
164
8.7(won by 0.1)
148
9.3(won by 0.2)
484
9.1
177
8.6
374
9.2(won by 0.6)
175
Channels
9.2
480
9.4(won by 0.2)
176
8.7
419
8.8(won by 0.1)
167
8.8
380
9.0(won by 0.2)
149
8.5(won by 0.3)
342
8.2
91
8.2
56
8.3(won by 0.1)
94
Insight
8.6(won by 0.2)
383
8.4
112
8.7(won by 0.2)
172
8.5
144
8.6
375
8.7(won by 0.1)
115
9.1(won by 0.1)
447
9.0
141
Generative AI
7.7
88
9.0
5
7.7
87
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.1
6
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
6.7
5
Not enough data
5.7
5
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Gorgias are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Shared Inbox, Complaint Management, and Customer Communications Management
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Retail
21.3%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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