Compare Freshdesk and Gorgias 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$10.00
Freshdesk
Star Rating
(3,720)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansGorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Gorgias. Users appreciate its structured ticket management and automation features, which help reduce manual work and streamline customer support processes.
- Users say that Gorgias stands out for its seamless integrations with various tech stacks, making it a reliable choice for businesses that rely on multiple communication channels. Reviewers highlight its ability to centralize email, chat, and social tickets into one view, enhancing workflow efficiency.
- According to verified reviews, Freshdesk is praised for its user-friendly interface and ease of onboarding, allowing new hires to quickly adapt without extensive training. This is particularly beneficial for teams looking to maintain productivity during transitions.
- Reviewers mention that Gorgias offers impressive customization options and automation rules, which save users significant time each week. The platform's AI chatbot is also noted as a valuable addition, enhancing the overall customer support experience.
- G2 reviewers highlight that while Freshdesk has a broader range of features, Gorgias shines in its ease of use and integration capabilities, making it a preferred choice for small businesses that prioritize simplicity and efficiency in their support operations.
- Users report that Freshdesk's ticket automation and SLA management features contribute to a less stressful daily support experience, especially when handling multiple customer queries. In contrast, Gorgias users appreciate its comprehensive helpdesk solution that allows for quick responses and effective management of customer interactions.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Freshdesk
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.6
3,260
8.9
410
Ease of Use
8.9
3,282
9.1
415
Ease of Setup
8.6
2,339
8.8
225
Ease of Admin
8.7
2,199
9.2
209
Quality of Support
8.7
3,157
9.1
394
Has the product been a good partner in doing business?
8.8
2,122
9.4
204
Product Direction (% positive)
8.8
3,232
8.9
368
Features by Category
Ticket and Case Management
8.9
2239
|
Verified
9.0
182
8.8
2257
|
Verified
9.1
184
8.5
2181
|
Verified
8.9
181
8.5
2060
|
Verified
8.5
171
8.3
1808
|
Verified
8.3
132
8.5
2090
|
Verified
8.7
168
8.7
2018
|
Verified
9.0
172
8.3
1373
|
Verified
8.8
168
Generative AI
7.3
328
7.4
7
7.4
324
7.4
7
Agentic AI - Help Desk
7.1
58
7.5
6
6.8
57
6.9
6
7.2
56
7.5
6
Communication Channels
8.6
1925
|
Verified
8.9
147
8.9
2087
|
Verified
9.1
159
8.4
1313
|
Verified
8.8
150
8.0
1190
|
Verified
8.6
158
7.9
935
|
Verified
8.2
91
Platform
8.1
1156
|
Verified
7.3
100
8.1
1658
|
Verified
8.5
131
8.6
1548
|
Verified
8.9
142
8.3
1150
|
Verified
8.7
141
8.0
1875
|
Verified
8.2
134
8.3
1962
|
Verified
8.3
137
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Customer Support
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Automation
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Artificial Intelligence
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Generative AI
7.8
116
8.5
14
7.9
114
8.6
14
7.6
113
7.6
14
Communication
8.8
584
|
Verified
8.9
169
8.7
600
|
Verified
8.6
182
8.7
494
|
Verified
8.5
124
8.5
199
8.6
122
8.2
202
8.6
96
Internal Use
8.1
1658
|
Verified
8.5
131
8.6
203
8.9
152
8.2
186
8.7
113
8.8
558
|
Verified
8.7
135
8.8
518
|
Verified
8.8
143
8.6
546
|
Verified
8.7
165
Generative AI
7.9
140
8.3
5
Self-Service Experience
8.7
960
8.6
161
8.6
912
8.4
153
8.3
684
8.3
118
8.2
239
7.8
136
8.4
257
8.3
152
Self-Service Platform
8.5
253
8.5
148
8.7
261
8.4
171
8.0
222
7.9
141
8.5
238
8.8
173
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by 0.5)
79
7.7
13
8.0(won by 0.2)
79
7.8
13
Process
8.6
162
8.7(won by 0.1)
148
9.3(won by 0.2)
484
9.1
177
8.6
371
9.2(won by 0.6)
175
Channels
9.2
479
9.4(won by 0.2)
176
8.7
415
8.8(won by 0.1)
167
8.8
376
9.0(won by 0.2)
149
8.5(won by 0.3)
340
8.2
91
8.3(tied score)
58
8.3(tied score)
94
Insight
8.6(won by 0.2)
382
8.4
112
8.7(won by 0.2)
169
8.5
144
8.6
373
8.7(won by 0.1)
115
9.1(won by 0.1)
445
9.0
141
Generative AI
7.8
86
9.0
5
7.7
85
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Platform integration - Conversational Commerce Platforms
Not enough data
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
6.9
8
Not enough data
6.0
8
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Gorgias are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Shared Inbox, Complaint Management, and Customer Communications Management
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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