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Compare Gladly and Gorgias 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
No pricing available
$10.00
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyGorgias
Star Rating
(539)4.6 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to manage all interactions—whether from email, social media, or phone—in one place. This feature significantly enhances efficiency, as noted by users who appreciate the ability to see the entire context of a conversation without switching between different platforms.
- Users say that Gorgias offers a user-friendly experience, particularly highlighting its easy setup and effective automation capabilities. Reviewers have praised how Gorgias streamlines customer service workflows, making it easier to manage tickets and responses, which can be a game-changer for teams looking to improve their operational efficiency.
- According to verified reviews, Gladly's focus on customer context rather than just communication channels sets it apart. Users have expressed satisfaction with features like Sidekick and Answers, which help reduce repetitive tasks and save time, ultimately allowing teams to provide more personalized support.
- Reviewers mention that while Gorgias is effective for small businesses, it may not scale as well for mid-market companies. Users have noted that the platform's strengths lie in its integrations and automation, but larger teams might find Gladly's more robust features and higher overall satisfaction ratings more beneficial for their needs.
- G2 reviewers highlight that Gladly's superior quality of support is a significant advantage, with users rating it highly for responsiveness and helpfulness. This level of support can be crucial for businesses that rely on timely assistance to resolve customer issues effectively.
- Users report that Gorgias provides a solid solution for managing multiple support channels in one dashboard, which is a common requirement for many businesses. However, Gladly's higher ratings in areas like ticket response user experience and workflow management suggest it may offer a more seamless experience for teams handling complex customer interactions.
Pricing
Entry-Level Pricing
Gladly
No pricing availableGorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Gladly
No trial information availableGorgias
Free Trial is available
Ratings
Meets Requirements
9.3
781
8.9
402
Ease of Use
9.5
787
9.2
407
Ease of Setup
9.3
297
8.8
217
Ease of Admin
9.2
176
9.2
206
Quality of Support
9.4
745
9.2
388
Has the product been a good partner in doing business?
9.6
176
9.3
201
Product Direction (% positive)
9.4
750
8.9
361
Features by Category
Ticket and Case Management
9.2
195
|
Verified
9.0
181
9.2
193
|
Verified
9.1
183
9.3
206
|
Verified
8.9
181
9.2
202
|
Verified
8.5
170
9.1
173
|
Verified
8.3
132
9.2
196
|
Verified
8.7
168
9.2
193
|
Verified
9.0
171
9.3
202
|
Verified
8.8
168
Generative AI
8.3
62
7.4
7
8.5
64
7.4
7
Agentic AI - Help Desk
8.3
26
7.5
6
8.2
26
6.9
6
8.4
26
7.5
6
Communication Channels
9.4
208
|
Verified
8.9
147
9.5
213
|
Verified
9.1
159
9.5
203
|
Verified
8.8
150
8.9
172
|
Verified
8.6
158
9.1
198
|
Verified
8.2
91
Platform
8.2
140
|
Verified
7.3
100
8.6
252
|
Verified
8.5
130
9.2
155
|
Verified
8.9
141
9.1
154
|
Verified
8.7
140
8.9
152
|
Verified
8.2
133
9.3
153
|
Verified
8.3
137
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Conversational Platform
9.0
300
Not enough data
9.3
276
Not enough data
9.1
276
Not enough data
9.3
247
Not enough data
Support Automation
9.0
291
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
Not enough data
Generative AI
8.7
105
Not enough data
8.8
106
Not enough data
Customer Support
8.8
55
8.0
5
8.3
51
7.3
5
8.8
53
8.7
5
Automation
8.6
51
8.9
6
8.8
54
8.9
6
8.7
53
8.7
5
Artificial Intelligence
8.5
54
8.9
6
Feature Not Available
8.7
5
8.5
56
7.3
5
Generative AI
8.6
109
8.5
14
8.8
111
8.6
14
7.7
75
7.6
14
Communication
9.4
326
|
Verified
8.9
169
9.2
352
|
Verified
8.6
182
9.2
296
|
Verified
8.5
124
9.3
304
|
Verified
8.6
122
8.7
253
8.6
96
Internal Use
8.6
252
|
Verified
8.5
130
9.2
317
|
Verified
8.9
152
8.8
276
|
Verified
8.7
113
9.4
333
|
Verified
8.7
135
9.3
323
|
Verified
8.8
143
9.3
356
|
Verified
8.7
165
Generative AI
8.9
80
8.3
5
Self-Service Experience
9.4
239
8.6
161
9.2
224
8.4
153
8.8
189
8.3
118
8.9
195
7.8
136
9.0
216
8.3
152
Self-Service Platform
9.3
209
8.5
148
9.2
221
8.4
171
8.9
211
7.9
141
9.2
207
8.8
173
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by 1.3)
59
7.7
13
9.1(won by 1.3)
59
7.8
13
Process
9.1(won by 0.4)
177
8.7
148
9.4(won by 0.3)
193
9.1
177
9.4(won by 0.2)
179
9.2
175
Channels
9.7(won by 0.3)
235
9.4
176
9.4(won by 0.6)
187
8.8
167
9.5(won by 0.5)
224
9.0
149
9.3(won by 1.1)
223
8.2
91
9.5(won by 1.2)
225
8.3
94
Insight
9.0(won by 0.6)
195
8.4
112
9.3(won by 0.8)
196
8.5
144
9.3(won by 0.6)
179
8.7
115
9.5(won by 0.5)
180
9.0
141
Generative AI
8.3
43
9.0
5
8.5
44
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.1
6
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
6.7
5
Not enough data
5.7
5
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Gorgias are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gladly is categorized as Contact Center
Gorgias is categorized as AI Sales Assistant, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Retail
21.3%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.9%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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