# Gladly vs Gorgias Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gladly excels in user experience, particularly highlighting its intuitive interface that makes it easy to document interactions. Users appreciate how it groups conversations by person rather than case number, which enhances follow-up efficiency.
- **Users say** Gorgias is very user-friendly, making it easy to learn and navigate. Reviewers enjoy the ability to assign emails to different team members, which simplifies task management and allows for seamless collaboration.
- **According to verified reviews** , Gladly outperforms Gorgias in implementation speed, with users noting a smooth onboarding process that integrates well with existing systems. This is particularly beneficial for teams looking to minimize downtime during transitions.
- **Reviewers mention** that while Gorgias is effective for small businesses, Gladly's features cater more to mid-market companies, providing a broader range of tools that support complex customer service needs, such as advanced ticketing and automation capabilities.
- **G2 reviewers highlight** the quality of support provided by Gladly, with many users praising the responsiveness and helpfulness of the support team. This contrasts with Gorgias, where some users have expressed a desire for more robust support options.
- **Users report** that Gladly's automation features, such as response automation and SLA management, significantly enhance productivity, allowing teams to focus on more complex customer interactions. In comparison, Gorgias users find its automation capabilities to be less comprehensive.



| | Gladly | Gorgias | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,112 | 560 | 
| **Largest Market Segment** | Mid-Market (60.8% of reviews) | Small-Business (80.9% of reviews) | 
| **Entry Level Price** | No pricing available | $10.00 | 

---
## Top Pros & Cons

### Gladly

Pros:
- Ease of Use (191 reviews)
- Helpful (135 reviews)

Cons:
- Missing Features (40 reviews)
- Complexity (31 reviews)

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (24 reviews)

Cons:
- Learning Curve (8 reviews)
- Expensive (7 reviews)

---
## Ratings Comparison
| Rating | Gladly | Gorgias | 
|---|---|---|
  | **Meets Requirements** | 9.3 (801 reviews) | 8.9 (418 reviews) | 
  | **Ease of Use** | 9.5 (807 reviews) | 9.1 (424 reviews) | 
  | **Ease of Setup** | 9.3 (321 reviews) | 8.8 (234 reviews) | 
  | **Ease of Admin** | 9.2 (177 reviews) | 9.2 (209 reviews) | 
  | **Quality of Support** | 9.4 (764 reviews) | 9.1 (402 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (177 reviews) | 9.4 (204 reviews) | 
  | **Product Direction (% positive)** | 9.4 (769 reviews) | 8.9 (375 reviews) | 

---
## Pricing

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 394 |
| **Gorgias** | 8.4/10 | 249 |

#### Ticket and Case Management

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (200 reviews) ✓ Verified | 9.0 (184 reviews) | 
| **Ticket response user experience** | 9.2 (205 reviews) ✓ Verified | 9.1 (185 reviews) | 
| **Workflow** | 9.2 (217 reviews) ✓ Verified | 8.9 (183 reviews) | 
| **Response Automation** | 9.1 (211 reviews) ✓ Verified | 8.6 (173 reviews) | 
| **SLA Management** | 9.1 (176 reviews) ✓ Verified | 8.3 (133 reviews) | 
| **Attachments/Screencasts** | 9.2 (199 reviews) ✓ Verified | 8.7 (168 reviews) | 
| **Ticket Collaboration** | 9.3 (200 reviews) ✓ Verified | 9.0 (172 reviews) | 
| **Customer and Contacts Database** | 9.3 (212 reviews) ✓ Verified | 8.8 (171 reviews) | 

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.3 (65 reviews) | 7.4 (7 reviews) | 
| **AI Text Summarization** | 8.5 (66 reviews) | 7.4 (7 reviews) | 

#### Agentic AI - Help Desk

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (30 reviews) | 7.5 (6 reviews) | 
| **Natural Language Interaction** | 8.3 (29 reviews) | 6.9 (6 reviews) | 
| **Proactive Assistance** | 8.2 (29 reviews) | 7.5 (6 reviews) | 

#### Communication Channels

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Customer Portal** | 9.4 (210 reviews) ✓ Verified | 9.0 (148 reviews) | 
| **Email to Case** | 9.5 (227 reviews) ✓ Verified | 9.1 (159 reviews) | 
| **Chat/Live Support** | 9.5 (216 reviews) ✓ Verified | 8.8 (152 reviews) | 
| **Social Integration** | 9.0 (177 reviews) ✓ Verified | 8.6 (159 reviews) | 
| **Voice** | 9.1 (206 reviews) ✓ Verified | 8.2 (93 reviews) | 

#### Platform

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Mobile User Support** | 8.2 (142 reviews) ✓ Verified | 7.3 (102 reviews) | 
| **Customization ** | 8.6 (254 reviews) ✓ Verified | 8.5 (134 reviews) | 
| **User, Role, and Access Management** | 9.2 (157 reviews) ✓ Verified | 8.9 (145 reviews) | 
| **Integration** | 9.1 (162 reviews) ✓ Verified | 8.7 (143 reviews) | 
| **Reporting** | 8.7 (161 reviews) ✓ Verified | 8.2 (136 reviews) | 
| **Dashboards** | 9.2 (159 reviews) ✓ Verified | 8.3 (139 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Messenger

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Lead Facilitation

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Gladly | Gorgias | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 468 |
| **Gorgias** | N/A | N/A |

#### Channels

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Voice** | 9.4 (424 reviews) | Not enough data | 
| **Social** | 9.2 (356 reviews) | Not enough data | 
| **Web Chat** | 9.4 (391 reviews) | Not enough data | 
| **Mobile SMS** | 9.2 (386 reviews) | Not enough data | 
| **Email** | 9.5 (428 reviews) | Not enough data | 

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text-to-Speech** | 8.6 (146 reviews) | Not enough data | 

#### Functions

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Session Routing** | 9.0 (383 reviews) | Not enough data | 
| **Session Queuing** | 9.1 (389 reviews) | Not enough data | 
| **Concurrent Calling** | 9.1 (368 reviews) | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | 
| **IVR** | 9.0 (344 reviews) | Not enough data | 
| **Inbound Screen Pop** | 9.0 (376 reviews) | Not enough data | 
| **Persistent Data** | 9.1 (366 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (26 reviews) | Not enough data | 

#### Administrative

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Session Summary Notes** | 9.4 (394 reviews) | Not enough data | 
| **Administrator Access** | 9.2 (344 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.1 (379 reviews) | Not enough data | 
| **Session Recording** | 9.4 (382 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.1 (346 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 348 |
| **Gorgias** | N/A | N/A |

#### Conversational Platform

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Personalization** | 8.9 (301 reviews) | Not enough data | 
| **Omnichannel** | 9.3 (278 reviews) | Not enough data | 
| **Contextual Engagement** | 9.1 (276 reviews) | Not enough data | 
| **Proactive Engagement** | 9.3 (248 reviews) | Not enough data | 

#### Support Automation

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Intelligent Routing** | 9.0 (291 reviews) | Not enough data | 
| **Seamless Escalation** | 9.1 (284 reviews) | Not enough data | 
| **Transcripts** | 9.0 (271 reviews) | Not enough data | 
| **Self-Serve Support** | 9.0 (255 reviews) | Not enough data | 

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.6 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (108 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 63 |
| **Gorgias** | 8.4/10 | 7 |

#### Customer Support

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Text** | 8.7 (57 reviews) | 8.0 (5 reviews) | 
| **Speech** | 8.4 (53 reviews) | 7.3 (5 reviews) | 
| **Knowledge Base** | 8.8 (54 reviews) | 8.7 (5 reviews) | 

#### Automation

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Ticket Resolution** | 8.6 (53 reviews) | 8.9 (6 reviews) | 
| **Customization** | 8.8 (56 reviews) | 8.9 (6 reviews) | 
| **Intelligent Routing** | 8.8 (55 reviews) | 8.7 (5 reviews) | 

#### Artificial Intelligence

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Learning** | 8.5 (54 reviews) | 8.9 (6 reviews) | 
| **Language** | Feature Not Available | 8.7 (5 reviews) | 
| **Conversational AI** | 8.5 (56 reviews) | 7.3 (5 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.0/10 | 447 |
| **Gorgias** | 8.6/10 | 246 |

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.6 (111 reviews) | 8.5 (14 reviews) | 
| **AI Text Summarization** | 8.8 (113 reviews) | 8.6 (14 reviews) | 
| **AI Text-to-Speech** | 7.8 (77 reviews) | 7.6 (14 reviews) | 

#### Communication

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Pop-up Chat** | 9.4 (329 reviews) ✓ Verified | 8.9 (170 reviews) | 
| **Notifications** | 9.2 (356 reviews) ✓ Verified | 8.6 (182 reviews) | 
| **Targeted Emails** | 9.2 (298 reviews) ✓ Verified | 8.5 (124 reviews) | 
| **In-App Messaging** | 9.3 (306 reviews) ✓ Verified | 8.6 (122 reviews) | 
| **Co-Browsing** | 8.7 (255 reviews) | 8.6 (96 reviews) | 

####  Internal Use

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Customization ** | 8.6 (254 reviews) ✓ Verified | 8.5 (134 reviews) | 
| **Conversation Archiving** | 9.2 (319 reviews) ✓ Verified | 8.9 (152 reviews) | 
| **Lead Development** | 8.8 (278 reviews) ✓ Verified | 8.7 (113 reviews) | 
| **Knowledge Base** | 9.4 (335 reviews) ✓ Verified | 8.8 (136 reviews) | 
| **Team Inbox ** | 9.3 (325 reviews) ✓ Verified | 8.8 (143 reviews) | 
| **Customer Profiles** | 9.3 (358 reviews) ✓ Verified | 8.7 (165 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.6/10 | 279 |
| **Gorgias** | 8.3/10 | 195 |

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text Summarization** | 8.9 (82 reviews) | 8.3 (5 reviews) | 

#### Self-Service Experience

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Knowledge Base** | 9.4 (241 reviews) | 8.6 (161 reviews) | 
| **Searchable Articles** | 9.2 (226 reviews) | 8.4 (153 reviews) | 
| **Community Forums** | 8.8 (191 reviews) | 8.3 (118 reviews) | 
| **Mobile Optimization** | 9.0 (197 reviews) | 7.8 (136 reviews) | 
| **Personalization** | 9.0 (218 reviews) | 8.3 (152 reviews) | 

#### Self-Service Platform

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Branding** | 9.3 (212 reviews) | 8.5 (148 reviews) | 
| **Automation** | 9.2 (223 reviews) | 8.4 (171 reviews) | 
| **Artificial Intelligence** | 8.9 (213 reviews) | 7.9 (141 reviews) | 
| **Integrations** | 9.2 (210 reviews) | 8.8 (173 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (19 reviews) | Not enough data | 
| **Decision Making** | 8.5 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 9.3/10 | 254 |
| **Gorgias** | 8.6/10 | 187 |

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text Generation** | 9.0 (61 reviews) | 7.7 (13 reviews) | 
| **AI Text Summarization** | 9.0 (61 reviews) | 7.8 (13 reviews) | 

#### Process

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Mentions** | 9.1 (179 reviews) | 8.7 (148 reviews) | 
| **Tickets** | 9.4 (196 reviews) | 9.1 (178 reviews) | 
| **Macros** | 9.4 (181 reviews) | 9.3 (176 reviews) | 

#### Channels

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Email** | 9.7 (237 reviews) | 9.4 (177 reviews) | 
| **Social** | 9.3 (189 reviews) | 8.8 (168 reviews) | 
| **Live Chat** | 9.5 (227 reviews) | 9.0 (149 reviews) | 
| **Phone** | 9.3 (225 reviews) | 8.2 (91 reviews) | 
| **Text** | 9.5 (227 reviews) | 8.3 (94 reviews) | 

#### Insight

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Surveys** | 9.0 (197 reviews) | 8.4 (112 reviews) | 
| **Reporting** | 9.3 (198 reviews) | 8.5 (144 reviews) | 
| **Visitor Activity** | 9.3 (181 reviews) | 8.7 (115 reviews) | 
| **Help Desk** | 9.5 (182 reviews) | 9.0 (141 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.5/10 | 47 |
| **Gorgias** | N/A | N/A |

#### Generative AI

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.4 (45 reviews) | 9.0 (5 reviews) | 
| **AI Text Summarization** | 8.5 (46 reviews) | 9.0 (5 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **Gorgias** | 8.0/10 | 24 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Gladly | Gorgias | 
|---|---|---|
| **AI chatbots** | Not enough data | 7.1 (11 reviews) | 
| **Messaging and Notifications** | Not enough data | 8.3 (6 reviews) | 
| **AI agents ** | Not enough data | 6.7 (11 reviews) | 
| **Voice assistants** | Not enough data | 5.8 (6 reviews) | 
| **Communication apps** | Not enough data | 6.4 (6 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Ecommerce stores** | Not enough data | 9.7 (11 reviews) | 
| **Sales channels** | Not enough data | 9.3 (7 reviews) | 
| **Payment Platform** | Not enough data | 6.3 (5 reviews) | 
| **Internal tools** | Not enough data | 8.1 (12 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Conversational analytics** | Not enough data | 7.0 (10 reviews) | 
| **Advance reporting** | Not enough data | 6.8 (10 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | 8.4/10 | 17 |
| **Gorgias** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (15 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (14 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.6 (14 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Support** | 8.3 (14 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Proactive Customer Outreach** | 8.2 (14 reviews) | Not enough data | 
| **Feedback Collection** | 7.7 (13 reviews) | Not enough data | 
| **Escalation Handling** | 8.6 (13 reviews) | Not enough data | 
| **Workflow Optimization** | 8.9 (15 reviews) | Not enough data | 

#### Automation

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Customer Interaction Automation** | 8.9 (15 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (14 reviews) | Not enough data | 
| **Document Processing** | 7.3 (14 reviews) | Not enough data | 

#### Autonomy

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Independent Decision Making** | 8.4 (15 reviews) | Not enough data | 
| **Adaptive Responses** | 8.8 (14 reviews) | Not enough data | 
| **Task Execution** | 8.3 (15 reviews) | Not enough data | 
| **Problem Solving** | 8.6 (15 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gladly** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gladly | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Gladly (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Gorgias (3):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Gladly | Gorgias | 
|---|---|---|
| **Small-Business** | 22.3% | 80.9% | 
| **Mid-Market** | 60.8% | 18.2% | 
| **Enterprise** | 16.9% | 0.9% | 

### By Industry

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.8%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.2%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Cosmetics:** 1.9%
- **Information Technology and Services:** 1.9%
- **Other:** 25.6%

#### Gorgias

- **Retail:** 21.4%
- **Apparel & Fashion:** 14.9%
- **Consumer Goods:** 11.6%
- **Food & Beverages:** 10.0%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 5.9%
- **Cosmetics:** 5.4%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.6%

---
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### Alternatives to Gorgias

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Re:amaze](https://www.g2.com/products/re-amaze/reviews) — 4.6/5 stars (140 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)

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## Top Discussions

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gladly-vs-gorgias)