# How do I hide the email reply chain, so it's easier to read/reply to each ticket?

When emailing customers, the whole chain of previous responses is visible.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Operations manager
- Net upvotes: 1


## Comments
### Comment 1

Hi Carolyn,

There is no way to hide/delete any messages from the thread. However, when you open the ticket, it immediately takes you to the newest message.

If you refer to cleaning out the thread in the sent message, you can delete it directly in the text box as explained here: https://docs.gorgias.com/ticket/how-to-manage-your-tickets#editable_reply_threads_for_email_messages

I hope this helps!

##### Comment Metadata
- Posted at: over 4 years ago




## Related Product
[Gorgias](https://www.g2.com/products/gorgias/reviews)

## Related Category
[Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

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