# Certinia PS Cloud Reviews **Vendor:** Certinia **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 711 ## About Certinia PS Cloud Certinia Professional Services (PS) Cloud is the world’s only Salesforce-native professional services automation (PSA) solution trusted by more than 1,400 organizations. It connects projects, people, and financials on the Salesforce platform you already trust; eliminating silos and providing the high-fidelity data required to run your services business with absolute certainty. • Get 360º visibility into your business: Manage resources, projects, and financials in the same application as your customer interactions. With a single system of record, leaders view margins and forecasts in real time with 100% auditability, ensuring your ""Services Math"" is accurate and your financial integrity is maintained at scale. • Keep customers at the center: Eliminate the ""Context Gap"" with a customer-centric PSA where every team works from one master record. The Project Assistant Agent accelerates delivery by proactively identifying data anomalies, such as missing time cards or overdue items—ensuring sales promises align with delivery for a superior customer experience. • Optimize resource management: Close utilization gaps and keep projects on track. The Staffing Agent identifies ""best-match"" resources for work-in-flight, while enhanced work planning tools allow managers to take direct staffing actions instantly. Assign the right people to the right work to drive efficiency without overloading staff. • Accelerate quoting and billing: Handle complex contracts with a hardened financial engine that supports everything from fixed-fee to outcome-based pricing. New Top-Down Estimation and Role Multipliers drastically reduce the time required to quote large, multi-year engagements while ensuring every dollar is trackable and compliant. • Drive certainty in revenue forecasting: Replace guesswork with connected, real-time data. By unifying the engagement lifecycle, PS Cloud powers reliable revenue forecasting with as little as a 1% variance. Close your books faster and make smarter growth decisions backed by a system that eliminates manual data syncing. • Turn insights into action: PS Cloud turns insights into action directly within a unified Salesforce-native workflow, where real-time project data triggers immediate operational changes. By connecting delivery and financials on a single record, the system identifies margin leaks and resource gaps as they happen, allowing managers to execute staffing and project updates instantly rather than waiting for historical reports. ## Certinia PS Cloud Pros & Cons **What users like:** - Users appreciate the **ease of use** of Certinia PS Cloud, enjoying seamless navigation and intuitive reporting functionalities. (63 reviews) - Users highlight the **efficiency in project management** with Certinia PS Cloud, saving time and enhancing collaboration. (41 reviews) - Users value the **seamless reporting capabilities** in Certinia PS Cloud, enhancing project management and invoicing processes. (38 reviews) - Users appreciate the **user-friendly interface** of Certinia PS Cloud, enhancing project management and integration experiences. (36 reviews) - Users value the **native Salesforce integration** of Certinia PS Cloud, enhancing efficiency and streamlining operations effortlessly. (29 reviews) - Integrations (26 reviews) - Users value the **reporting efficiency** of Certinia PS Cloud, enabling real-time insights and streamlined project management. (26 reviews) - Customization Options (25 reviews) - Resource Management (25 reviews) - Efficiency (22 reviews) **What users dislike:** - Users find the **learning curve steep** for Certinia PS Cloud, facing challenges without formal instruction and adequate documentation. (28 reviews) - Users find the **complex usability** of Certinia PS Cloud challenging, particularly for those new to its extensive features. (20 reviews) - Users find **difficult customization** in Certinia PS Cloud can hinder usability and require significant time and effort. (17 reviews) - Users experience **slow performance** with Certinia PS Cloud, facing delays and instability during interactions and implementations. (17 reviews) - Users note the **missing features** in Certinia PS Cloud, particularly in UI improvements and resource management capabilities. (16 reviews) - Steep Learning Curve (14 reviews) - Limitations (13 reviews) - Poor Support (12 reviews) - Lack of Customization (11 reviews) - Difficult Setup (10 reviews) ## Certinia PS Cloud Reviews ### 1. Clear Project Visibility with Powerful Dashboards and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Cloud security engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Certinia PS Cloud?** Certinia PS cloud gives me a clear, up to date view of project status and respource usage. I really like the dashboards and reporting, since they make weekly tracking easier and more consistent. The time tracking and forecasting features are also helpful when I’m juggling multiple projects at once. It integrates well with other salesforce tools and fits smoothly into my workflow and well with other salesforce tools. **What do you dislike about Certinia PS Cloud?** Certina PS Cloud I haven’t run into any issues, its been a good experinec. However, the UI could definitely be improved. It would also be helpful if I could see who’s available before I assign tasks. **What problems is Certinia PS Cloud solving and how is that benefiting you?** We used to rely heavily on spreadsheets and email, but now everything is in one system. Its much easier to track progress and billing and there’s a lot less manual work overall. Its much easier to track progress and billing and there’s lot less manual work. It also helps me plan ahead more effectively and avoid taking on too much at once. **Official Response from Omoyeme Anofojie:** > Hi Thomas, It’s great to hear that moving from spreadsheets to Certinia PS Cloud has reduced your manual workload and streamlined your billing and project tracking within Salesforce. I appreciate your candid feedback regarding the UI and resource visibility. We are constantly refining the user interface to make it more intuitive for multi-project management. Regarding availability, I recommend exploring our Resource Manager, which is designed specifically to provide that "birds-eye view" of team bandwidth before you assign tasks. We’re glad to be a part of your workflow! Best, The Certinia Team ### 2. Seamless Salesforce Integration Elevates Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo R. | IT Director of AI and Software Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Certinia PS Cloud?** What I like best about Certinia PS Cloud is its deep integration with Salesforce, which creates a unified platform for both project and financial data. This connectivity eliminates data silos and gives us real-time visibility into project performance, resource allocation, and financial health. It makes managing complex projects much more efficient by streamlining workflows, improving collaboration, and enabling accurate forecasting—all within the Salesforce ecosystem we already use. **What do you dislike about Certinia PS Cloud?** Agentic AI has paid license which I know is something being discussed **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud solves the challenge of disconnected systems and manual processes by providing a single, integrated platform for project management and financials within Salesforce. This eliminates data silos, improves accuracy, and gives real-time visibility into project performance and resource utilization. For me, this means better forecasting, streamlined workflows, and faster decision-making, which ultimately improves project delivery and profitability. **Official Response from Omoyeme Anofojie:** > Hi Pablo, It’s rewarding to see the impact our deep Salesforce integration is having on your project health and forecasting. Eliminating those silos to create a "single source of truth" is exactly why we built the platform this way. We appreciate your candid note regarding Agentic AI licensing. We know that balancing new capabilities with budget is a key discussion for any team. Our goal is to ensure the efficiency gains from these tools far outweigh the cost, and we are closely following customer feedback as we refine our AI offerings. Thank you for the detailed perspective on how we’re helping drive your profitability! ### 3. Business Systems Manager **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Certinia PS Cloud?** I still like that Certinia is built on the Salesforce platform and using Einstein reporting to solve complex business scenarios. **What do you dislike about Certinia PS Cloud?** Yes, Certinia can improve on unwinding its current model to allow customers to pick and choose what items they want to purchase and not force everyone to be all in. **Recommendations to others considering Certinia PS Cloud:** If you are looking to centralize everything under one solution, this is the tool for you. As a Salesforce Administrator, there was a slight learning curve because I don't come from an accounting background, but I was able to get up to speed on the processes and workflows because they are built on the Salesforce platform. **What problems is Certinia PS Cloud solving and how is that benefiting you?** We can report on resource utilization and projects, which, if set up appropriately, can help the business. Additionally, workspaces are re-engaging users with a single central source of truth and slowly getting them off spreadsheets. ### 4. Certinia PS cloud review **Rating:** 5.0/5.0 stars **Reviewed by:** Neha J. | Salesforce developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Certinia PS Cloud?** Certinia PS Cloud is extremely useful, especially when it comes to managing a company or project. It allows for easy storage of employee and project information, and makes it simple to allocate work to resources in a clear and transparent manner. This ensures that no employee is overloaded, and that tasks are distributed fairly according to the skills required for each job. **What do you dislike about Certinia PS Cloud?** There isn’t really anything to dislike about it, but at first, understanding how it works can be a bit challenging. The calculations happening in the background are somewhat complex, and there is a lot to learn within the system. **What problems is Certinia PS Cloud solving and how is that benefiting you?** It allows for easy storage of employee and project information, and makes it simple to allocate work to resources in a clear and transparent manner. This ensures that no employee is overloaded, and that tasks are distributed fairly according to the skills required for each job. To managing the project for any company become very easy and can have a clear picture of all the work and employees and the money it generates and also about the timlines. ### 5. All project in one roof **Rating:** 4.0/5.0 stars **Reviewed by:** Shreya T. | Engineering , Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Certinia PS Cloud?** We can find all the details on one site. It has tabs for projects, deadlines, work completed,billing, reports everything for all the project under one roof. Team leads can access this tool and see the improvement and ongoing activity on their project. **What do you dislike about Certinia PS Cloud?** We have to learn it, its not like just install and start working it. It is built on salesforce so we need to learn how to use it effectively and manage every dashboard on it. **What problems is Certinia PS Cloud solving and how is that benefiting you?** I feel when a many projects are managed by a company or a single individual , it is tough for him to keep a track of everything , so here it is very beneficial. Everything is tracked and all reports are generated and even we can find cost and billing reports. ### 6. Centralized Project Management with Room for Improved Usability **Rating:** 3.5/5.0 stars **Reviewed by:** Amaro F. | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Certinia PS Cloud?** What I like best about Certinia PS Cloud is how seamlessly it centralizes project management, resource planning, and financials in a single, unified platform. It gives real-time visibility into project health, helps optimize resource allocation, and provides accurate forecasting, which makes daily decision-making much more efficient. **What do you dislike about Certinia PS Cloud?** What I dislike about Certinia PS Cloud is that some areas still feel more complex than they need to be. Certain workflows require too many steps, and the interface can be less intuitive for new users. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud is helping solve the lack of visibility and alignment across projects, resources, and financials. By bringing everything into a single platform, it eliminates manual spreadsheets, reduces errors, and speeds up decision-making. ### 7. Comprehensive Features with a Steep Learning Curve and Pricey Setup **Rating:** 3.5/5.0 stars **Reviewed by:** swarit s. | Senior Design Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Certinia PS Cloud?** This platform offers a comprehensive end-to-end service ecosystem, seamlessly integrating project management, resource scheduling, and customer success. Its robust resource management tools are particularly effective in optimizing utilization by ensuring that the right skills are matched to each project. **What do you dislike about Certinia PS Cloud?** The platform is quite complex and comes with a steep learning curve. The premium pricing is also a concern, and the deployment process tends to be very lengthy. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Inefficient resource management is addressed through its skill-based resource scheduling. The platform also automates the services lifecycle, reducing the manual and error-prone aspects of project operations. ### 8. Inefficient System for High-Transaction Businesses & Unresponsive Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Iulian E. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Certinia PS Cloud?** After the experience we had with them and implementation company, nothing **What do you dislike about Certinia PS Cloud?** The implementation process is not progressing forward because it seems like they think they are the keepers of the truth and don't ask enough questions to understand the process and data models for the other apps involved. The follow-up from Certinia is lacking or incomplete. It complicates our accounting processes and wasn't able to deliver. The initial setup was very hard and never fully happened. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud complicates our accounting process instead of solving issues. Implementation is difficult, incomplete, and lacks proper follow-up. ### 9. An automated tool for managing professional services. **Rating:** 5.0/5.0 stars **Reviewed by:** Shiv S. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Certinia PS Cloud?** I like best about Certinia PS Cloud is how easy it is to configure and use, thanks to its native integration with the Salesforce platform. You get the full power of Salesforce capabilities, and most tasks can be completed with just a few clicks through its clean, user-friendly interface. The UI is intuitive, making it easy to navigate for both new and experienced users. It supports seamless time tracking, resource management, and project management, all within a single, scalable platform. Implementation is straightforward, and the tool adapts well as business needs grow. Customer support has been excellent, and the platform has become a core part of our daily operations—we use it frequently across teams. **What do you dislike about Certinia PS Cloud?** I've noticed that the loading time of the page is too much, thus there may be certain things that may be done better. **What problems is Certinia PS Cloud solving and how is that benefiting you?** The following areas are where our advisory services team is becoming more productive and delivering services faster thanks to the features and flexibility of FinancialForce Professional Services Cloud: Project resource allocation, Tracking of resource skills, and Revenue recognition for deliverables that are both ratable and non-ratable. ### 10. Powerful & Efficient Project Management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Anup S. | Principal Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Certinia PS Cloud?** The latest features in Certinia PS Cloud that stand out: AI-Powered Scoping – Uses Salesforce Einstein to generate accurate project scopes quickly. Real-Time Analytics – Combines live and historical data for better forecasting and decision-making. Risk Prediction Tools – Flags staffing and margin risks early using AI models. Smarter Estimations – New spreadsheet-style Estimate Builder simplifies project quoting. Award-Winning Resourcing – Recognized for demand-side workforce planning excellence. **What do you dislike about Certinia PS Cloud?** Here are few areas where I think that Certinia PS Cloud could improve: Complex Setup – Implementation can be time-consuming and technical. UI Consistency – Some modules have inconsistent interfaces. Customization Gaps – Certain customizations require advanced skills. Reporting Flexibility – Users want more advanced, customizable reports. Support & Docs – Support response times and documentation could be better. **What problems is Certinia PS Cloud solving and how is that benefiting you?** PSA helps in resource allocation with proper utilization, resource planner provides better view of allocation with useful information. It also provide timecard functionality which helps to track time spend. ### 11. A Powerful and Seamlessly Integrated PSA Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Callum R. | Software Developer and support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Certinia PS Cloud?** As someone responsible for managing service delivery and operational efficiency, I’ve found Certinia PS Cloud to be an outstanding PSA platform that truly supports every stage of the project lifecycle. Because it’s built natively on Salesforce, it provides a seamless connection between sales, service delivery, and finance, which has been a huge win for our operations. One of the things I appreciate most is how easy it is to use. The interface feels intuitive, and getting new team members up to speed doesn’t require much effort. Implementation was also relatively smooth, especially compared to other enterprise platforms we’ve rolled out—it’s clear the team behind Certinia has thought through the onboarding experience. We use the platform daily across multiple teams, and it’s become central to how we manage projects, track time, and handle resource planning. The range of features is impressive, yet it doesn’t feel overwhelming. Everything from project forecasting to billing is right there when you need it. Customer support has been another strong point. Whenever we’ve had questions or needed help, their team has been responsive and knowledgeable. And because it’s built on Salesforce, integration with our other tools was basically seamless—no major workarounds or custom builds required. Overall, Certinia PS Cloud has been a reliable, efficient, and user-friendly solution that continues to deliver value as we scale. **What do you dislike about Certinia PS Cloud?** Learning Curve for New Users: Can be overwhelming for users unfamiliar with Salesforce. Complex UI: Some screens feel cluttered, and navigation between records could be smoother. Click-Heavy Workflows: Certain processes require multiple steps that could be streamlined. Performance on Large Data Sets: Occasionally experiences slowdowns when handling complex reports or high volumes of data **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud has helped solve several key challenges that are common in services-driven organizations. Before implementing the platform, we struggled with disconnected systems between sales, delivery, and finance, which led to delays, data inconsistencies, and a lack of visibility into project and financial performance. Manual processes for resource planning, time tracking, and billing were time-consuming and prone to errors, making it difficult to forecast accurately or scale operations efficiently. Additionally, we had limited real-time insight into project health, utilization, and revenue, which impacted our ability to make timely and informed decisions. Since adopting Certinia PS Cloud, we've seen a significant improvement in operational efficiency and visibility. The native integration with Salesforce allows us to manage the entire project lifecycle from a single platform, eliminating silos and reducing administrative overhead. Real-time dashboards and reports provide clarity on project performance and resource capacity, helping us plan more effectively and deliver work on time and within budget. Billing and revenue recognition have become faster and more accurate, leading to healthier cash flow and improved client satisfaction. Overall, the platform has enabled us to run a more connected, data-driven, and scalable professional services organization. ### 12. Improved my job immeasurably **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** April 28, 2026 **What do you like best about Certinia PS Cloud?** Pulling all of the disparate elements of my job into one platform allowed me to improve my workflows and productivity. **What do you dislike about Certinia PS Cloud?** I have yet to find that out four months after we went live **What problems is Certinia PS Cloud solving and how is that benefiting you?** Previously we had different elements in different. Consolidating them in one platform had driven efficiencies across the value chain **Official Response from Omoyeme Anofojie:** > Great to see the platform consolidation paying off so quickly. Four months in, the move away from disparate systems is already streamlining your workflows. Successfully unifying those elements into a single value chain is a major milestone, and we’re glad to see it’s delivering the productivity gains you were looking for. Our goal is to keep that momentum building. Since you mentioned 'improving workflows,' you might find the recent Winter ’26 updates to Time Card Adjustments particularly useful. They were designed to remove the friction of 'reject-and-resubmit' cycles, keeping your data clean without extra manual steps. We appreciate you sharing your experience so far. We're looking forward to seeing how your team continues to scale on the platform. ### 13. Certinia PS is an excellent tool to help measure success of your Professional Services organization **Rating:** 5.0/5.0 stars **Reviewed by:** Shauna S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Certinia PS Cloud?** The sophisticated solution provided by Certinia PS Cloud makes it malleable to almost all situations a business would want to track. Because it is embedded in Salesforce and designed to work with the Standard Objects, it is easy to enhance with customizations specific to your business. However, out of the box, it is ready for you to start making the day-to-day decisions that are crucial to the success of a professional services company. Although I was not part of the organization when PSA was implemented, it only took about 90 days from the initial installation of the App to go live. This included a data transformation and load at go-live as well. After the initial go-live, we integrated it into the legacy finance system. We have since upgraded to a two-way integration. This was key to tying several of our processes back into PSA for tracking and monitoring by our PMO and Ops teams. As the head of Ops and Staffing, one of my most well-known sayings is, "If it isn't in PSA, the ask (meaning requesting a resource) isn't real." Having the entirety of our PMO and Sales teams on board with this sentiment ensures that all of our data is captured. This allows us to use PSA as our source of truth for our business. **What do you dislike about Certinia PS Cloud?** The biggest downside is the learning curve of the data model. It takes a while to master, but once you have figured it out, it makes pulling the data out of your tool clean and easy. Certinia is always there to answer questions on the Community Portal. This will also help with that learning curve and clarify the variety between the features' differences. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Resource management/sourcing is the key problem solved. However, by using Certinia PS Cloud, it also allows for the slicing and analyzing of the data for historical and future forecasts. ### 14. MY REVIEW FOR CERTINIA PS CLOUD **Rating:** 5.0/5.0 stars **Reviewed by:** M A. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Certinia PS Cloud?** I like Certinia PS Cloud, easy to use for its seamless integration with Salesforce, offering a unified project management experience. It provides real-time visibility into project performance and resource utilization. Its automation features streamline time tracking, billing, and approvals, boosting efficiency. we frequently use it and have good customer support **What do you dislike about Certinia PS Cloud?** some configurations can be complex and require deep product knowledge. The user interface can feel overwhelming for new users without proper training. Additionally, certain customizations may require developer support, limiting flexibility for admins. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud helps solve challenges in project planning, resource management, and time tracking by providing a centralized and integrated solution. It streamlines workflows like timecard submissions, approvals, and billing, reducing manual effort and errors. This has improved overall efficiency, visibility into project health, and ensured timely and accurate financial operations. ### 15. Powering Services Excellence with Certinia PS Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Girish A. | Technical Solutions Manager II, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Certinia PS Cloud?** Certinia PS Cloud acts as a bridge that fills the gap between Sales and Services. For example, opportunity data now directly drives resourcing plans, forecasted revenue, and project creation — no more manual handovers or duplicate entries. Top standout features and aspects: Being built on the Salesforce platform allows seamless integration with CRM data—leading to better forecasting, opportunity-to-project alignment, and automation. Act as Single Source of Truth making Sales, Services, and Finance teams work off the same data, improving collaboration and visibility. Resource Management capabilities based upon skill matching and parallel view over capacity planning. Handles ASC606 compliance for billing and revenue recognition. Scalable and configurable. Executive level summary helps tracks the KPI like project profits, backlogs, resource utilization. **What do you dislike about Certinia PS Cloud?** Project has ton of data captured in Certinia. The ability to provide project status report is too clumsy. With AI, there is high possibility to now handle it by customization. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Nuance communication has all the processes like project management, resource management, timecards and resource utilization unstitched and either in legacy or offline. Certinia PS Cloud brought it under one roof with one big picture bringing wholistic clarity and data availability 24*7 for reporting and analysis. ### 16. Review of PS cloud **Rating:** 5.0/5.0 stars **Reviewed by:** B C. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Certinia PS Cloud?** The platform is easy to manage and easy to implement as an admin, offering a wide range of configuration options without the need for customization. Support and service have been excellent, contributing to a great overall experience. The addition of the Team Schedule view in Projects has been especially valuable—it provides a clear, one-screen overview of all project assignments, making it easy to understand and manage workloads." It is **What do you dislike about Certinia PS Cloud?** improved documentation options from Certinia would be highly beneficial and appreciated **What problems is Certinia PS Cloud solving and how is that benefiting you?** Time tracking and project financials are now effectively managed within the system. The ability to monitor and follow up on projects' financial health enables us to make informed, data-driven decisions. We rely on PSA to manage complex projects, maintain skill inventories, and handle resource request processes. ### 17. Super Administrator since 2015 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Certinia PS Cloud?** PS Cloud is built on the Salesforce platform, it's native to Salesforce Architecture. The platform comes with inbuilt capabilities that can be used by Small, Medium & Large size customers. Data upload, data migration & integration is native to Salesforce Architecture. Now, Certinia PSA works natively with Certinia Services CPQ. **What do you dislike about Certinia PS Cloud?** If your company processes > 1000 billing events over month end, the generation process might get stuck in a "Waiting for status..." loop, often due to an accumulation of old or problematic Application Logs. These app logs need to deleted to process the new events. **What problems is Certinia PS Cloud solving and how is that benefiting you?** It is solving the automation needed for the professional services team from resource management, assignment allocations, time/expense and billing/forecasting. ### 18. Really good and beneficial **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** April 28, 2026 **What do you like best about Certinia PS Cloud?** The AI features and how forward thinking the company is **What do you dislike about Certinia PS Cloud?** Not alot. Highly integrated and intuitive **What problems is Certinia PS Cloud solving and how is that benefiting you?** Less manual work for us **Official Response from Omoyeme Anofojie:** > We’re thrilled to be part of your "forward-thinking" journey! It’s great to hear that Certinia PS Cloud is helping your team strip away manual work so you can focus on high-value delivery. We’re especially glad you’re enjoying the AI features. We’ve been leaning heavily into 'Agentic AI' with our Veda suite, like our new Project Assistant and Staffing agents, specifically to solve that 'administrative drag' you mentioned. Knowing that you find the platform intuitive and highly integrated is a huge win for our product team, as that seamless Salesforce-native experience is exactly what we strive for. We have some exciting updates in our Winter ’26 release (including even more customizable AI summaries) that I think you’ll love. Thanks again for being a forward-thinking partner with us! ### 19. Enabler for growth and scaling up **Rating:** 4.0/5.0 stars **Reviewed by:** Dico T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Certinia PS Cloud?** The possibility to align the Services Estimator seamlessly with PS Cloud enables us to have early insights in the skills and competences needed for our projects. It makes staffing of our project easier. **What do you dislike about Certinia PS Cloud?** The move from Visualforce to Lightning components is somewhat slow, hence it is still difficult to configure certain screens and fields 'the Salesforce way'. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Our problem was a lack of visibility in our utillization rates and project margins. With PSA we are able to report on a daily basis on our utilization and steer and correct at the same basis. Also much more in control from a risk perspective for our projects. ### 20. Best tool available on Salesforce Marketplace for PSA. **Rating:** 4.0/5.0 stars **Reviewed by:** Samarth T. | Senior Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Certinia PS Cloud?** OOB features it provides for managing and automating day-to-day activities of Professional Services. Project and Resource Management tools are very helpful and don't require much effort to launch. **What do you dislike about Certinia PS Cloud?** Not very detailed documentation is available. The available one is also not very structured. We have to rely a lot on Financial Force Support than having it as a Self Service. Case Deflection could be better. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Project Management and Resource Management. The financials part is also good and helpful but can be better and simplified. Most of the tools it offers save time if customers create those themselves. ### 21. Experience using certinia ps cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Neha J. | Trainee salesforce developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2025 **What do you like best about Certinia PS Cloud?** It is the most helpful for any company or organisation to manage there work. If someone using it then the way who they manage there organisation employee, what work is assigned to them , how much is assigned , how may resources are free need to allocate the work them .All these work become very easy after using this. **What do you dislike about Certinia PS Cloud?** There is nothing to dislike about it, but one thing is someone if initially started using it then it takes time to understand them. **What problems is Certinia PS Cloud solving and how is that benefiting you?** They managing of all the employees into the organisation become very easy and the way the work is allocated to them ,tasks are assigned , how much they are free all these can be managed by this very easily. ### 22. Speeds Up Daily Processes and Keeps Everything Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Certinia PS Cloud?** It’s great for storing and speeding up my daily processes. **What do you dislike about Certinia PS Cloud?** It is not a very intuitive product and tough to learn. **What problems is Certinia PS Cloud solving and how is that benefiting you?** It is solving my storage problems **Official Response from Omoyeme Anofojie:** > Hi there, Thank you for sharing your experience with Certinia PS Cloud! We are thrilled to hear that the platform is successfully speeding up your daily processes and solving those critical storage and organization challenges. Knowing that we’re helping you reclaim time in your day is exactly why we do what we do. That said, I hear you loud and clear on the learning curve. We know that a powerful tool can sometimes feel a bit like a ‘cockpit’, lots of features, but not always intuitive at first glance. We want the software to work for you, not the other way around. To help bridge that gap, I’d love to point you toward our Certinia Community or our latest 'On-Demand Training' series, which are designed specifically to simplify those complex workflows. We are also rolling out UI enhancements in our latest releases to make navigation much smoother. Thank you for being a valued customer and for helping us improve with your honest feedback! Best regards, ### 23. Certinia PSA 2022 **Rating:** 4.5/5.0 stars **Reviewed by:** Greg S. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Certinia PS Cloud?** Certinia is built on a Platform that allows businesses to configure the tool in a way that best suits the business's process and data needs. **What do you dislike about Certinia PS Cloud?** There are infinite options to accomplish business use cases, which can lengthen the duration of implementing. Having a more definitive roadmap and point of view on where to start with an initial go live would have been helpful **Recommendations to others considering Certinia PS Cloud:** Have patience with the learning curve. **What problems is Certinia PS Cloud solving and how is that benefiting you?** The ability to report and receive data insights to any aspect of PSA transactions. ### 24. This tool is easy to use and easy to customize. UI also good. **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham J. | Sofware Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Certinia PS Cloud?** It provides real-time visibility into project financials, resource utilization, and time tracking—all within the Salesforce ecosystem—making it highly efficient for services teams. **What do you dislike about Certinia PS Cloud?** One common dislike about Certinia PS Cloud is its complexity and steep learning curve, especially for new users. The system is highly configurable, which is powerful—but it can also make setup, customization, and troubleshooting time-consuming. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud streamlines project delivery, resource management, and financial tracking—helping me manage services operations efficiently within Salesforce. ### 25. Certifiably/FinancialForce - Revrec/Finance/Utilization **Rating:** 5.0/5.0 stars **Reviewed by:** Dan F. | Salesforce Administration - Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Certinia PS Cloud?** The team at Certinia is great and ever responsive! It has everything we need to run our business and they are constantly making improvements. The Customer Service and Account managers are always wonderful to work with and respond in a timely manner! **What do you dislike about Certinia PS Cloud?** Haven’t had any so far. If I do, I will come back here to update my review. **What problems is Certinia PS Cloud solving and how is that benefiting you?** It helps us with with our revenue recognition for all of our consultants. ### 26. Must have for Professional Services **Rating:** 4.5/5.0 stars **Reviewed by:** Alan G. | PMO Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Certinia PS Cloud?** The Team Schedule view in Projects has been a great addition! It's really easy to understand all the assingments for a project in just one screen. **What do you dislike about Certinia PS Cloud?** I would like to have an easy and graphic way to see contacts calendars. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Time tracking and projects' financials are now managed in the system. Being able to track and follow up on financial health of projects helps us make data-driven decissions ### 27. Effortless to Use with Clear Instructions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Certinia PS Cloud?** Ease of use. Proper instructional methods. **What do you dislike about Certinia PS Cloud?** Sometimes lags. Also takes time to write out what is needed. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Helps to manage different projects; particularly different provincial time zones. ### 28. Certinia offers great products with extensive flexibiliy in configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Certinia PS Cloud?** The new features keep on adding to the Certinia products as per changing world! **What do you dislike about Certinia PS Cloud?** Some of the older functionalities fail for some unknown reasons and that sometimes wastes time in debugging. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Before we started using Certinia PS Cloud, we were juggling multiple tools to manage projects, track time, and handle billing. It was messy and time-consuming, and we often lacked visibility into how projects were really doing. Now, everything is in one place ### 29. Overall excellent experience and service from FF **Rating:** 5.0/5.0 stars **Reviewed by:** Momchil R. | Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Certinia PS Cloud?** Easy to handle as admin with many options to configure without customization. Support and service are providing excellent experience. **What do you dislike about Certinia PS Cloud?** Better documentation on the configuration options by Certinia would be appreciated. **What problems is Certinia PS Cloud solving and how is that benefiting you?** We use PSA for complex project management, skill maintenance and resource request management. ### 30. Great Product, Lots of Options, Great End-to-End Option **Rating:** 4.0/5.0 stars **Reviewed by:** Spencer P. | Sales Operations Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Certinia PS Cloud?** Natively built on salesforce and all in one platform -- not much need for using external systems **What do you dislike about Certinia PS Cloud?** Development releasing things too quickly, could use more testing/feedback for newer features **What problems is Certinia PS Cloud solving and how is that benefiting you?** Resource Management, Project Management. Systematizing many processes that were previously done in excel or via meetings. ### 31. Software meets requirements & good support from FF team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Certinia PS Cloud?** Utilisation reporting, project financial analysis, ability to tailor software to our requirements **What do you dislike about Certinia PS Cloud?** Improve & simplify resources for users learning how to do something new in the software **Recommendations to others considering Certinia PS Cloud:** An internal project team for the implementation to be a success **What problems is Certinia PS Cloud solving and how is that benefiting you?** Resource forecasting, tracking profitability ### 32. Review for Certinia PS Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav T. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Certinia PS Cloud?** Quarterly release, always updated UI, quick bug fixings, attractive UI for resource management. **What do you dislike about Certinia PS Cloud?** I personally dislike nothing, it offers very useful tools and workspaces to the users. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Helps in resources management. ### 33. Analytics at ease **Rating:** 5.0/5.0 stars **Reviewed by:** Deepthi H. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Certinia PS Cloud?** Ease of use and customer support and training **What do you dislike about Certinia PS Cloud?** Not intuitive of datasets, difficult to add new objects **What problems is Certinia PS Cloud solving and how is that benefiting you?** adding timecards in PSA ### 34. Professional services automation with strong financial integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Certinia PS Cloud?** The integration with Salesforce is useful for project management and financial operations within one system **What do you dislike about Certinia PS Cloud?** Slow page loading time and user interface complex and clunky **What problems is Certinia PS Cloud solving and how is that benefiting you?** Real-Time Financial Visibility: With integrated billing, revenue recognition, and forecasting, finance teams can make faster, data-driven decisions. benefits lead to faster project delivery, better profitability, and stronger collaboration across departments. ### 35. Excellent features with financial accounting and project management. **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | Financial Advisor , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Certinia PS Cloud?** Fascinating with it's bank reconciliation. **What do you dislike about Certinia PS Cloud?** They should improve on mobile interface. **Recommendations to others considering Certinia PS Cloud:** Yes it's great with financial accounting and inventory control. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Effective with financial accounting. Easy to intergrate the modules together using a single database source. Very cost effective and love it. More useful with inventory control and reporting. ### 36. PS cloud review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Certinia PS Cloud?** Quite easy to get started but will take time learn and utilise all the features. Extensive customization options and resource optimization, and integrates seamlessly with Salesforce. Not used customer support yet so can't comment. **What do you dislike about Certinia PS Cloud?** Found it a bit complex when trying to customise and implementing **What problems is Certinia PS Cloud solving and how is that benefiting you?** Helps solve the problem of overbooking, underutilization, or assigning the wrong resources to projects. ### 37. Best business solution for empowering tomorrow's possibilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran M. | Software Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Certinia PS Cloud?** it is easy to use because it is built on the Salesforce platform. It has some features like managing staff, customers, projects, financials, etc, and quick customer support.it is very easy to implement and easy to integrate with the other applications as well. The frequency of use PS Cloud is very quick. **What do you dislike about Certinia PS Cloud?** i don't think so, there is any drawback . **What problems is Certinia PS Cloud solving and how is that benefiting you?** actually, it is very easy to use so anyone can start learning and working on that, having very little code so most of the things we can achieve through customization only. we basically use PS Cloud for Project mgt, Resource mgt, time mgt, skill mgt, revenue mgt, service CPQ, and many more. ### 38. The best automation solution for managing professional services **Rating:** 4.5/5.0 stars **Reviewed by:** Uday R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Certinia PS Cloud?** Being able to see a project's status, resource utilization, and financial performance in real time is one of FinancialForce PSA's main advantages. Users can use this to make data-driven decisions and track key performance indicators instantly. Enabling users to anticipate project profitability and detect possible problems before they happen, the enhanced forecasting skills are equally amazing. Its flexibility and scalability also make the software a good choice for businesses of all kinds, and its mobile accessibility and Salesforce connection further enhance its allure. It is easy to use and easy to implement. Customer support is good. **What do you dislike about Certinia PS Cloud?** In particular, for individuals who are unfamiliar with the Salesforce platform, some customers have complained that the program can be complicated and challenging to use. The loading time of the page is longer. **What problems is Certinia PS Cloud solving and how is that benefiting you?** In our company, PSA is a really useful tool for project managers. The fact that we can add more fields or apex to modify it is amazing. ### 39. Certinia - A Huge Improvement to Professional Services Reporting! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew T. | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Certinia PS Cloud?** Easy to use - especially if you have Salesforce background, the tool is customizable and the customer support team is helpful in showing us where we can best leverage upgrades and new features. There is good visibility to the entire organization to show Project workflow, progress, and financials that isn't limited to just services management. **What do you dislike about Certinia PS Cloud?** Datasets in Certinia do not always feed into data vizualization tools one to one causing issues in reporting and requiring additional effort to smooth out data points. End users occasionally will complain about the large number of required fields needed in reporting which leads to breaks in time tracking and analytics due to data hygiene. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Huge in solving automation processes and the tool is relatively straightforward requiring minimal training for end users to get started. PS Cloud is constantly being ugpraded and the team is responsive in fixes which helps us with the best utilization of our time and effort when it comes to reporting and analytics. ### 40. Greatest option for a business **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush g. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Certinia PS Cloud?** Due to its foundation in the Salesforce platform, it is user-friendly. It has features like quick customer service and the ability to manage workers, customers, projects, finances, etc. It is quite simple to integrate with the other programs and put into practice. PS Cloud is used extremely frequently. Customer support is good. **What do you dislike about Certinia PS Cloud?** I believe the PS Cloud could benefit even more by the addition of some completely new items. Since I've seen a lot of customisations made to PSA by customers, it may be helpful to you to obtain some fresh ideas if Certenia conducted some study on its clientele to find out what customisations they are making! **What problems is Certinia PS Cloud solving and how is that benefiting you?** One excellent aspect that aids in effective resource management is resource management. Another fantastic tool that keeps us organised and allows us to compare projects from different versions is project management. ### 41. Game Changer PSA **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo b. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Certinia PS Cloud?** Certinia PS Cloud is a great plataform to support our Dell Professional Services organization portfolio, proving not only the right capabilities required to run our business, but also the insight to improve and gain efficience by automating several tasks and generating forecasting reports **What do you dislike about Certinia PS Cloud?** Could include more Resource Management capabilities like two-way outlook ingreation and a mora granular discrete scheduling capability to manage hourly timeslots. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud helps automating several process within the Professional Services business such as project setup based on sales data, including the entire project work-break down structure based on the project templates. It supports project hirerachy which is critical to manage programs with multiple practices as well as long-duration / residency projects. ### 42. I am been part of Certenia PS Cloud for almost a decade now, and I love this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Certinia PS Cloud?** PS Cloud covers almost all the requirements a company could have to maintain a good customer relationship. Particularily the new features added to the Time Entry recently are really great. It is very easy to use, even for a new user who is not familar with the PSA Architecture happens to understand it nicely very soon. I have implemented PSA for a few customers and its quite simple to implement. Customer support that Certenia provides is absolutely great. My final comments would be, I recommend using PSA!! **What do you dislike about Certinia PS Cloud?** I feel some altogether new objects can be added to the PS Cloud to even more better. I have seen quite a few customizations that many a customers do to PSA, so if Certenia could do some research on their customers about what customizations they are doing on PSA, that might help you to get some new ideas! **What problems is Certinia PS Cloud solving and how is that benefiting you?** Resource Management is one of the great feature that helps us manage the resources efficiently. Project Managment is yet another great feature that helps us manage the ongoing projects and maintain various versions of it to compare it from. ### 43. A perfect product for all PSA needs **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Certinia PS Cloud?** A highly elaborative tool that assists you with proper planning - ensuring that project operations run smoothly. As a result, the customer has a positive experience. Also, we can track proper resource utilisation and plan things well in advance. Its very easy to use and get integrated with 3rd party tool like Xero for invoicing. Also, the customer support is super amazing. **What do you dislike about Certinia PS Cloud?** A few things aren't tied together properly, but that's true of every product, leaving room for them to improve the product and introduce new features and releases. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Helped us with properly resource and capacity planning, resulting in us knowing when to start or pause recruitment. Billing and resource utilisation is streamlined. ### 44. Highly Recommend FF PSA **Rating:** 4.5/5.0 stars **Reviewed by:** Mike J. | SVP, Professional Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Certinia PS Cloud?** FinancialForce is very easy to understand and train new users on, allowing for quick adoption and return on investment. Lots of options to automate manual tasks and improve overall efficiency. Roadmap has consistently helped further return on our investment over our relationship. **What do you dislike about Certinia PS Cloud?** There really isnt a lot not to like about FinancialForce's PSA. If you are running on paper or using a system for time keeping or project management, moving to a solution like FinancialForce will provide further benefit and efficiency without a doubt. **What problems is Certinia PS Cloud solving and how is that benefiting you?** FinancialForce gives us better optics around our business and overall visibility to the priorities we need to ensure are addressed. This leads to better outcomes and results for our end clients. ### 45. Great PSA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Certinia PS Cloud?** I like that it sits on top of Salesforce which made learning the tool easier than the previous system. It also integrates well when it comes to reports, opportunites, accounts, etc. **What do you dislike about Certinia PS Cloud?** There is a lot of clicking within a project. If you need to go in the gantt and edit a few things you have to click back out and go to the different pages. It's not a big deal but takes time when you are trying to move fast. **What problems is Certinia PS Cloud solving and how is that benefiting you?** It is helping with resourcing and being able to grow our PS team with out the manual hassle of keeping track of which resources have certain skills. The skills feature is allowing us to alleviate manual resourcing so that we can scale the PS team and keep track of everything in one place. ### 46. It was good **Rating:** 4.5/5.0 stars **Reviewed by:** sai s. | Graduate construction manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Certinia PS Cloud?** The easiest way to work and customer support **What do you dislike about Certinia PS Cloud?** We are getting some issues with lower sandboxes when we do refresh **What problems is Certinia PS Cloud solving and how is that benefiting you?** Financial force ### 47. Designed with the force.com platform, it is easy to set up and customize. **Rating:** 4.0/5.0 stars **Reviewed by:** Mariyam S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Certinia PS Cloud?** I like the Planner and Gantt views, which provide consumers with an in-depth picture, as well as the use of lightning components. Feature preview webinars help you get to know the latest release features. **What do you dislike about Certinia PS Cloud?** Delay in response from the Product Support team. Sometimes there is a lack of information on certain topics. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Certinia PS Cloud, a Salesforce-based professional services system, keeps projects on time and profitable, customers happy, and information up to date. Project management helps you increase revenue and meet customer expectations. ### 48. Great tooling for PS orgs **Rating:** 4.5/5.0 stars **Reviewed by:** Brian F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Certinia PS Cloud?** The PSA and OPI/SCM modules have transformed how we operate, saving us hours a day in procurement and project management. **What do you dislike about Certinia PS Cloud?** The PSA tooling can be slow. We needed to trim down some of the features in order to reduce page load times. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Tasking multiple teams resources across dozens of projects daily involved unified calendars and many resource management discussions daily. Now it is all self-service or automated. ### 49. Exploring the strengths and areas for improvement in Certinia **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Certinia PS Cloud?** The biggest pro is that it's on the salesforce platform, where there is a wealth of training material and resources to customize and automate for our needs, so fairly easy to use. There is quite a lengthy implementation process to onboard, 3-6 months using a partner. It's a tool that our team will rely on for KPIs and metrics, requiring frequent data enty in the form of timecard entry, project updates, and resource schedule allocation. I feel like Certinia is very customer centric and listens to ideas when designing their product roadmap to include features that were requested. Since it's on the force.com platform, it's as easy to integrate with other apps as it is with salesforce. **What do you dislike about Certinia PS Cloud?** Customer support is hit and miss. If lucky to be assigned a US based resource to the case, more likely than not, they will be excellent--know the product well, can troubleshoot and think comprehensively to solve the problem. However, I've had frustrating experiences with offshore resources in that they do not understand the issue, have little product knowlege, and have lengthy response turnarounds. **What problems is Certinia PS Cloud solving and how is that benefiting you?** Capacity planning, revenue forecasting, revenue recognition, project management, resource allocation, resource utilization ### 50. Streamlines PS operations, helps in Finance management, etc in a Salesforce Integrated platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Certinia PS Cloud?** Most of the key requirements of PS comes OOTB and can be achieved using drag and drop tools .Key functionalities like Project and Resource management, Time/Expense entry are pretty user-friendly and easy to use. I especially like the ability to automate Billing and Invoice generation based on project milestones, time and expense entries. In addition to this, it seamlessly integrates with Salesforce CRM, which allows for a unified view of customer data, sales opportunities and project information. **What do you dislike about Certinia PS Cloud?** The quality of customer support is not very good and needs improvement.There are challenges in getting timely and effective support for technical issues.In addition to that, the quality of documentation/learning materials is not that good. **What problems is Certinia PS Cloud solving and how is that benefiting you?** PS cloud helps in effective management of Projects and efficiently allocating Resources across projects based on skills,availability etc. This greatly helps the PMs in managing projects effectively. ## Certinia PS Cloud Discussions - [Is there a stripped down version of FinancialForce that companies can use for managing internal projects?](https://www.g2.com/discussions/is-there-a-stripped-down-version-of-financialforce-that-companies-can-use-for-managing-internal-projects) - 1 comment, 1 upvote - [Time card Entry edit button says 135 Kb Exceed Error](https://www.g2.com/discussions/14621-time-card-entry-edit-button-says-135-kb-exceed-error) - 1 comment, 1 upvote - [How do I speak with a customer or partner of FinancialForce?](https://www.g2.com/discussions/reference-information) - 1 comment, 1 upvote - [How do I become a FinancialForce partner?](https://www.g2.com/discussions/partner-information) - 1 comment, 1 upvote - [How does FinancialForce Compare to OpenAir?](https://www.g2.com/discussions/how-does-financialforce-compare-to-openair) - 3 comments, 2 upvotes - [View Certinia PS Cloud pricing details and edition comparison](https://www.g2.com/products/certinia-ps-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+10%3A08%3A28+-0500&secure%5Bsession_id%5D=6771c658-450f-4197-826f-d90002159f63&secure%5Btoken%5D=2204a54b435277162c56045fd2f380945fbff1d3d2a590452b5cb4312e6cfc93&format=llm_user) ## Certinia PS Cloud Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Certinia PS Cloud Features **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Planning** - Resource Definiton - Capacity - Scheduling **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Batches - Payment Settlements - Payment Methods **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Optimization** - Performance - Forecasting - Corrections **Back Office** - Allocation - Asset Register - Lean Management - Maintenance - Organization Management - Payroll - Portfolio Mix - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Time & Attendance Tracking - Warranty Management **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Resource Management** - Resource Definiton - Capacity - Scheduling **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Front Office** - ATP - Checkout Process - Configuration Rules - Contact & Account Management - Customer Portal - Field Service Booking - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management - Tickets - Visual Configuration **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Generative AI** - AI Text Generation - AI Text Summarization **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Analytics** - Forecasting - Reporting - KPIs **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Administration** - Standard Integrations - Workflow - Access Management **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Production** - BOM - Defects - Identify Demand - Inspections - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Agentic AI - ERP Systems** - Decision Making ## Top Certinia PS Cloud Alternatives - [BigTime](https://www.g2.com/products/bigtime/reviews) - 4.5/5.0 (1,647 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) - 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