DevRev Reviews & Product Details

We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, and pleasant to work with. His fluent English and approachable demeanor made communication seamless, and he demonstrated a strong commitment to ensuring the success of our POC. He went above and beyond to address any issues promptly and effectively. Review collected by and hosted on G2.com.

Since we’ve only just started using the platform live, my overall impression of the product is still forming. While it’s too early to provide a comprehensive review, I can confidently say that the platform already feels like a big step up compared to our previous experience. I look forward to seeing how it performs in the long term Review collected by and hosted on G2.com.

The AI categorization and the handling and auto prioritization of tickets Review collected by and hosted on G2.com.

Sometimes the UI is a bit messy, so some training is required, Review collected by and hosted on G2.com.

The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part.

The whole AI integration gives additional benefits for teams to improve productivity. Review collected by and hosted on G2.com.

Alot of things like the stage customisation is not yet self serve for the user.

Even the workflow / automation creation seems complicated and might need more documentation. Review collected by and hosted on G2.com.

It is always reviewed and improved. The new AI search tool is very useful. Review collected by and hosted on G2.com.

It can be slow if you have multiple windows open. Review collected by and hosted on G2.com.

The best part about working with a company like DevRev is their openness and willingness to develop their product. We initially launched the DevRev support tool, and when we first started, I will admit that I was a bit hesitant. The platform was still growing and was missing some functionality that we had come to expect from our old platform (Zendesk). Where DevRev stood out was that with Zendesk, we had seen no growth in the platform. It felt like they were done with their support product. DevRev, on the other hand, was pumping out features week over week. Eventually, we not only got full support for our old workflows, but DevRev was able to bring a host of new features as well. The team's commitment to providing first-class support has made them not only a great company, but we also see them as a valuable partner. Finally, they offer so much customization, and their API layer makes it very easy to use and implement into our system, Review collected by and hosted on G2.com.

I would say the main item that I found that I disliked about the platform was at the beginning it felt that it lacked all the functionality we were looking for, however, this was quickly resolved as we continued to onboard to their platform. I can't say there is much that I dislike. Maybe the UX of the application has a bit of a learning curve but other than that I have no complaints. Review collected by and hosted on G2.com.

We are only 10 days into the relationship now an are already ahead of anticipated launch schedule. Their CS team is excellent and is meeting or exceeding our expectations so far. A world of difference from Zendesk, who couldn't care less about a customer our size at this point. It will be a glorious day when we can kick them to the curb. Review collected by and hosted on G2.com.

There are a few areas that still need polish, i.e. customizing titles for users, or having a better way to merge accounts Review collected by and hosted on G2.com.

We switched to DevRev recently (we used to work with Zendesk) to provide better service, tools, AI engines and overall experience to our clients, in addition to better analytics and AI tools for our Support agents. The integration phase and tools made the switch as easy as it gets, in addition to the DevRev team that planned and worked with us along the way. We are very happy with the move and highly recommend DevRev as a leading Support and CRM wholistic platform Review collected by and hosted on G2.com.

Nothing I can actually think of at this point Review collected by and hosted on G2.com.

We're very happy with our move from an older + less robust support platform to DevRev. DevRev has way more potential for customization to meet our unique needs, allows us to build snap-ins to automate processes easily, and comes with a lot of AI-powered tooling that will help expedite issue resolution.

The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!

We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless. Review collected by and hosted on G2.com.

It has taken our team some time to get used to/familiar with the tool. There is a lot going on, which is a huge benefit once you're familiar with it, as DevRev allows you to do so much. My recommendation to mitigate this would be to do a slightly longer migration so teams can get familiar with the tool over time versus all at once. Review collected by and hosted on G2.com.

I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur. Review collected by and hosted on G2.com.

The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic. Review collected by and hosted on G2.com.

Ease of use and that its affordable fkr startups! Review collected by and hosted on G2.com.

Its not so clear something what they offer etc. Review collected by and hosted on G2.com.