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Celonis Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Celonis Integrations

(7)
Verified by Celonis

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Celonis Reviews (321)

Reviews

Celonis Reviews (321)

4.5
321 reviews

Pros & Cons

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Pricilla	 M.
PM
Director of Operations
Mid-Market (51-1000 emp.)
"Powerful process mining capabilities that reveal hidden inefficiencies"
What do you like best about Celonis?

Celonis provides unmatched process mining tools that visualize how processes truly run. It helps companies identify hidden inefficiencies and bottlenecks that are often invisible in traditional reporting methods. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Although powerful, Celonis can be overwhelming for beginners. It requires significant training to understand process mining concepts and fully leverage the platform’s advanced analytical features. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you! It's great to hear that Celonis is helping you reveal hidden inefficiencies. If you ever want to discuss how we can make Celonis easier for beginners, please reach out at cx@celonis.com.

Verified User in Accounting
AA
Enterprise (> 1000 emp.)
"Excellent for Process Visualization and Customization"
What do you like best about Celonis?

Celonis helps in visualizing and underatanding processes. It is very usufull for a lot of basic processes but you can add also custom process Review collected by and hosted on G2.com.

What do you dislike about Celonis?

It is quite difficult to use the ocpm. Anyway the academy is a wonderful way to learn on your own Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your positive experience with Celonis. We're pleased to hear that our platform has been beneficial for your company. We appreciate your feedback on the OCPM and will continue to work on enhancing its usability - if you'd like to tell us more, please reach out to us at cx@celonis.com.

Poonam C.
PC
Senior Test Analyst
Enterprise (> 1000 emp.)
"Celonis is the best process mining tool in the market right now"
What do you like best about Celonis?

Their Copilot feature is quite good for business users and the AI capabilities are amazing and the best part is the support which Celonis team provides, be it technical side of things or how to maximise the value output for business Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Their LLM model need some improvements because their pre trained LLM models sometimes gives false positives and for now we cannot fully rely on output which are generated from AI features like Annotation Builder Review collected by and hosted on G2.com.

Ankit S.
AS
Senior Consultant
Accounting
Small-Business (50 or fewer emp.)
"Powerful Process Mining Tool for Driving Business Efficiency"
What do you like best about Celonis?

Celonis gives deep visibility into end-to-end processes, helps identify inefficiencies, and provides actionable insights for optimization. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

The platform can feel complex at first, and data integration/setup sometimes takes time. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your feedback. We understand that data integration/setup can take time - if you'd ever like to discuss ways we can make this quicker and smoother, please reach out to us at cx@celonis.com.

Verified User in Pharmaceuticals
IP
Enterprise (> 1000 emp.)
"Amazing tool, quite messy sales strategy"
What do you like best about Celonis?

This is a very comprehensive tool for process optimisation. You can achieve value quickly, all you need is to have strong sponsorship and the right use case. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Seems that the licensing structure is always changing, all newest capabilities are always an add on for your current contract. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you! We're glad to hear that you find Celonis to be comprehensive for optimization and that you've found value quickly. If you'd like to tell us more about challenges you face, please do reach out at cx@celonis.com.

Verified User in Automotive
AA
Enterprise (> 1000 emp.)
"Impressive Results, But Adoption Can Be Challenging"
What do you like best about Celonis?

So much impact and so much results compared to my work before Review collected by and hosted on G2.com.

What do you dislike about Celonis?

How tricky it is to convince my own management and colleagues to use it Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your experience with Celonis. We're thrilled to hear about the impact and results you've seen. We understand the challenges of adoption and are committed to providing support and resources to help with convincing management and colleagues. If you'd like to discuss this further, please reach out to us at cx@celonis.com.

Rojan S.
RS
Founder
Information Technology and Services
Small-Business (50 or fewer emp.)
"Made making decisions simple for business"
What do you like best about Celonis?

I like how Celonis takes complex, hidden processes and turns them into a clear visual map to show where inefficiencies lie and helps solve them through automation and smart recommendations. I like how it integrates with Salesforce and other systems. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

A bit hard to learn at first for users without a data background, some might feel overwhelmed without training. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that you find Celonis helpful in simplifying processes! We understand that the learning curve may be steep for some users - if you'd like to discuss this further, please reach out to us at cx@celonis.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"ETL"
What do you like best about Celonis?

ETL is an essential component of any data pipeline. ETL stands for extract, transform, and load, and I appreciate how it takes unorganized data and refines it, making the data clean and providing proper context. This aspect of ETL is something I really value. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

So far, my experience exploring this platform has been positive. In terms of user experience and the interface, I would probably rate it a 7 out of 10. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that you value our ETL capabilities. Thank you for sharing your experience exploring our platform. We appreciate your feedback on the user experience and interface, and we're always working to improve in those areas. If you'd like to tell us more, please reach out at cx@celonis.com.

Dhruv J.
DJ
Celonis Consultant
Enterprise (> 1000 emp.)
"Celonis is the future of process mining"
What do you like best about Celonis?

We have recently started implementing OCPM and it’s a great and better way when it comes to visualise end to end process. On top of that, Copilot is great addition as its implementation highly reduced service tickets. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

AI Code Assistant feature to help data engineers while writing transformations will be amazing Review collected by and hosted on G2.com.

TK
Associate Consultant
Enterprise (> 1000 emp.)
"Empowering Platform for Building Custom Apps"
What do you like best about Celonis?

That you can build your own app, Celonis is basically becoming a Software for everything. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Currently not really anything, as I‘m just getting started. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your positive experience with Celonis! We're thrilled to hear that you are finding value in the platform. If you encounter any challenges or have suggestions for improvement as you continue using Celonis, please don't hesitate to let us know at cx@celonis.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

21 months

Average Discount

16%

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Celonis Features
Data Consolidation
Data Validation
Standard KPIs
Dashboards
Custom KPIs
Custom Reports
Process Library
Collaboration
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