--- title: Celonis Reviews meta\_title: 'Celonis Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 323 reviews by the users' company size, role or industry to find out how Celonis works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 323 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Celonis Reviews & Product Details Visit Website Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. * * * Product Website Celonis Seller [Celonis](https://www.g2.com/sellers/celonis) Discussions [Celonis Community](https://www.g2.com/products/celonis/discuss) Languages Supported German, English, French, Japanese, Dutch, Portuguese, Russian, Spanish Solution Type All-in-One Overview by Elisabeth Bauer (Eliminating the Executive Gap) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/celonis/pricing) ## Celonis Integrations (5) What do users say about integrations? Verified by Celonis [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ARIS ](https://www.g2.com/products/aris-aris/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Automation Anywhere Agentic Process Automation ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Ariba ](https://www.g2.com/products/sap-ariba/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP ECC ](https://www.g2.com/products/sap-ecc/reviews) Show More ![Lokesh Reddy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh Reddy S.") LS Lokesh Reddy S. Process mining and automation consultant Small-Business (50 or fewer emp.) 11/9/2023 "A full stack tool for business analysis and process automation, now going all-in on agentic AI" 4/5 What do you like best about Celonis? Since my last review, Celonis has clearly leaned hard into agentic AI. The new Context Model gives a much richer, connected view across process, data, and business knowledge, and the Agent Toolkit (built on MCP) makes it easier to plug AI agents into real workflows instead of just dashboards. The Orchestration Engine now coordinates humans, automations, and AI agents together in real time, which is a big step up from the old action-flow-only approach. Data Core also feels more scalable for handling large, messy datasets from multiple source systems. Review collected by and hosted on G2.com. What do you dislike about Celonis? A lot of the same gaps I flagged before are still there — centralized data job/automation management and a proper credentials store still aren’t where they need to be. Connection management for automations is still clunky. Cost is still the biggest issue: pricing hasn’t gotten easier to justify, and proving ROI is still a slog, especially since Celonis keeps pushing customers toward paid consulting to get real value out of the platform rather than making the product self-serve enough on its own. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? It is giving its best for process understanding and making it better, and for task automation there are many RPA tools but for peocess automation Action flows gving its best. For managing orders and some ticksts the apps we build in Celonis making the job very easy. It is very efficent for managing the everything in one place. Review collected by and hosted on G2.com. Show More 8/10/2026 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 11/9/2023 "One of the best process mining tool." 3.5/5 What do you like best about Celonis? Celonis provides a clear and visual representation of business processes,customer journeys, helping organizations understand how things are really working,also it identifies bottlenecks and inefficiencies, allowing businesses to optimize their processes for better performance. Review collected by and hosted on G2.com. What do you dislike about Celonis? Celonis involves analyzing a lot of data, sometimes it becomes difficult to process the information, ccustomer journeys Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? The platform offers real-time insights, which is crucial for making informed decisions quickly, It is very easy in terms of deep dive and can get more garnular information, with a deep understanding of processes, there's potential for automation, streamlining operations and reducing manual work. Review collected by and hosted on G2.com. Show More 4/17/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite DG Damian G. 11/6/2025 "User-Friendly, Effective for Process Optimization" 4/5 What do you like best about Celonis? I really like that Celonis is very user-friendly, which makes it easy to navigate through its features. Its user interface is very nice, providing an aesthetically pleasing and intuitive experience. Additionally, the library of knowledge offered by Celonis is extremely good, providing me with access to a wealth of information and resources that are valuable for effectively utilizing the software. Review collected by and hosted on G2.com. What do you dislike about Celonis? Sometimes, the data sources do not work well, though this seems to be more of an issue with external data sources from other companies rather than with Celonis itself. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? I use Celonis to create a digital twin of our processes, helping us fix processes and find bottlenecks within our company. Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11921995/official_response/edit) It's great to hear that Celonis is helping you create a digital twin of your processes and optimize your company's operations. We appreciate your feedback and are committed to addressing any issues with data sources - if you're open to telling us more, please do reach out at cx@celonis.com. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Enterprise (\> 1000 emp.) 11/5/2025 "Excellent for Process Visualization and Customization" 4/5 What do you like best about Celonis? Celonis helps in visualizing and underatanding processes. It is very usufull for a lot of basic processes but you can add also custom process Review collected by and hosted on G2.com. What do you dislike about Celonis? It is quite difficult to use the ocpm. Anyway the academy is a wonderful way to learn on your own Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? It helps me company to perform and improve the customer experience Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11914910/official_response/edit) Thank you for sharing your positive experience with Celonis. We're pleased to hear that our platform has been beneficial for your company. We appreciate your feedback on the OCPM and will continue to work on enhancing its usability - if you'd like to tell us more, please reach out to us at cx@celonis.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") IP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 11/6/2025 "Amazing tool, quite messy sales strategy" 4/5 What do you like best about Celonis? This is a very comprehensive tool for process optimisation. You can achieve value quickly, all you need is to have strong sponsorship and the right use case. Review collected by and hosted on G2.com. What do you dislike about Celonis? Seems that the licensing structure is always changing, all newest capabilities are always an add on for your current contract. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Transparency, conformance, standarisation. Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11921528/official_response/edit) Thank you! We're glad to hear that you find Celonis to be comprehensive for optimization and that you've found value quickly. If you'd like to tell us more about challenges you face, please do reach out at cx@celonis.com. Current UserValidated ReviewerSource: Organic ![Rojan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rojan S.") RS Rojan S. Founder Information Technology and Services Small-Business (50 or fewer emp.) 4/24/2025 "Made making decisions simple for business" 4/5 What do you like best about Celonis? I like how Celonis takes complex, hidden processes and turns them into a clear visual map to show where inefficiencies lie and helps solve them through automation and smart recommendations. I like how it integrates with Salesforce and other systems. Review collected by and hosted on G2.com. What do you dislike about Celonis? A bit hard to learn at first for users without a data background, some might feel overwhelmed without training. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? It is helping me make better decisions faster and reduce delays and get more work done with less effort, celonis helps solve the problem of not knowing where business are slow or inefficient and it shows exactly where time and resource are being wasted. Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11078207/official_response/edit) We're glad to hear that you find Celonis helpful in simplifying processes! We understand that the learning curve may be steep for some users - if you'd like to discuss this further, please reach out to us at cx@celonis.com. Current UserValidated ReviewerIncentivizedSource: G2 invite ![angelo e.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "angelo e.") AE angelo e. Ai Chatbot Specialist Small-Business (50 or fewer emp.) 4/25/2025 "A brief review of celonis" 4/5 What do you like best about Celonis? its execution management it positions itself a a alternative for the likes of Execution Management System, This helps businesses see the wrongs in the system . But it gives step by step solutions to the said problems Review collected by and hosted on G2.com. What do you dislike about Celonis? The process of integrating it to pre-existing programs with in the business and complexity it gives to first time users of the system. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? the visualization of ideas , that celonis helps with the recommendation and its automation to fast track the process of making that idea real Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11082965/official_response/edit) We're glad to hear that you find Celonis helpful in execution management. If you'd like to share any ideas you have about reducing complexity for beginners, please reach out to us at cx@celonis.com. Validated ReviewerIncentivizedSource: G2 invite ![Fazarath F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fazarath F.") FF Fazarath F. Team Lead Computer Software Small-Business (50 or fewer emp.) 4/23/2025 "Great Customer Support!" 4/5 What do you like best about Celonis? I really appreciate how proactive the support team is. They don't just sit back and wait for us to contact them, instead they come to us with suggestions and best practices that have genuinely helped us optimize how we use the platform. Review collected by and hosted on G2.com. What do you dislike about Celonis? No downsides or dislikes at all with the celonis. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Optimizing our processes with Celonis has directly led to significant cost savings for us. Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11077692/official_response/edit) Thank you for your kind words! We strive to be proactive and provide valuable suggestions and best practices to our customers. It's great to hear that it has helped optimize your platform usage. We look forward to continuing to support your success with Celonis. 11/10/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Enterprise (\> 1000 emp.) 10/4/2025 "Celonis Review" 3.5/5 What do you like best about Celonis? Celonis has been a game-changer for our process optimization efforts, giving us a clear, data-driven X-ray into how our operations truly run. While the initial setup and learning curve were a bit challenging, the visual insights it provides are incredibly powerful and have helped us identify some bottlenecks. Review collected by and hosted on G2.com. What do you dislike about Celonis? There could be easy to watch tutorial videos for people new to the platform Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? Business process inefficiencies such as manual procure to pay process Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11767091/official_response/edit) We're glad to hear that Celonis has been a game-changer for your operations. If you're open to telling us more about how we can provide onboarding enablement that suits you, please reach out to us at cx@celonis.com. Validated ReviewerSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Enterprise (\> 1000 emp.) 4/14/2025 "Ease of use" 4/5 What do you like best about Celonis? What I like best about Celonis is its ability to provide a comprehensive and detailed view of business processes by creating a digital twin of the company's operations. This enables organizations to identify areas for improvement and uncover hidden value efficiently. Review collected by and hosted on G2.com. What do you dislike about Celonis? Some users find the initial setup and configuration to be complex and time-consuming. Review collected by and hosted on G2.com. What problems is Celonis solving and how is that benefiting you? By providing a detailed view of business processes, Celonis helps identify and eliminate inefficiencies, leading to smoother operations and cost savings Review collected by and hosted on G2.com. Show More Response from Yiwei Liew of Celonis [Editedit](https://www.g2.com/survey_responses/celonis-review-11045337/official_response/edit) Thank you for sharing your positive experience with Celonis. We understand that the initial setup and configuration may be challenging for some users, and we are committed to providing resources and support to make this process smoother for our customers. If you have any ideas or suggestions, please share them at cx@celonis.com. Validated ReviewerIncentivizedSource: G2 invite ## Questions about Celonis? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Celonis ](https://www.g2.com/products/celonis/discussions/new) ![Joaquim N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joaquim N.") JN Joaquim Nogueira • Last activity over 5 years ago What is the best fit for Celonis EMS within a big company IT Architecture? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/35111-what-is-the-best-fit-for-celonis-ems-within-a-big-company-it-architecture) ![Balaji R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balaji R.") BR Balaji Rajendran • Last activity about 5 years ago When do I think about the scalability, of the solution? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/when-do-i-think-about-the-scalability-of-the-solution) [ View all Discussions ](https://www.g2.com/products/celonis/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 21 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/celonis/pricing) Celonis Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8c692d69bacf56097cdeb5cedffc116e/sap-signavio.png "Product Avatar Image") SAP Signavio 4.4/5(66) [ Compare Now ](https://www.g2.com/compare/celonis-vs-sap-signavio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0641dbb71b93221df6a148d24954475e/uipath-uipath-process-mining.png "Product Avatar Image") UiPath Process Mining 4.5/5(83) [ Compare Now ](https://www.g2.com/compare/celonis-vs-uipath-uipath-process-mining) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7854db3b43605cfcf9fda2990523578f/aris-aris.png "Product Avatar Image") ARIS 4.3/5(171) [ Compare Now ](https://www.g2.com/compare/aris-aris-vs-celonis) ##### ##### Celonis Features Data Management Data Consolidation Data Validation Standard Analytics Standard KPIs Custom Analytics Dashboards Custom KPIs Custom Reports Process Management Process Library Collaboration Integrations [ View More Features ](https://www.g2.com/products/celonis/features) ## Top-Rated Alternatives [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![Microsoft Power Automate](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Power Automate") Microsoft Power Automate 4.4/5(1,097) ](https://www.g2.com/products/microsoft-power-automate/reviews) [ ![Coupa](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ View All Alternatives ](https://www.g2.com/products/celonis/competitors/alternatives) ##### Categories on G2 [Sales Analytics](https://www.g2.com/categories/sales-analytics)[SAP Store](https://www.g2.com/categories/sap-store)[AP Automation](https://www.g2.com/categories/ap-automation) [Sales Analytics](https://www.g2.com/categories/sales-analytics)[SAP Store](https://www.g2.com/categories/sap-store)[AP Automation](https://www.g2.com/categories/ap-automation)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Accounts Receivable](https://www.g2.com/categories/accounts-receivable)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Financial Analysis](https://www.g2.com/categories/financial-analysis) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the leading password management solution for office use?](https://www.g2.com/discussions/what-is-the-leading-password-management-solution-for-office-use)[Which vendor provides the most advanced data quality management tools?](https://www.g2.com/discussions/which-vendor-provides-the-most-advanced-data-quality-management-tools)[What is the most affordable social suite for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-social-suite-for-smbs) [Most effective sales engagement app](https://www.g2.com/discussions/most-effective-sales-engagement-app)[Most popular user session replay software](https://www.g2.com/discussions/most-popular-user-session-replay-software)[Pros and Cons Details](https://www.g2.com/products/celonis/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)