BugHerd Reviews & Product Details

I use BugHerd for collecting client feedback during website development. Instead of long email chains or vague feedback, clients can click directly on their website and leave clear comments exactly where the change is needed. Each comment captures important details like the URL, browser, and screen size, saving us a lot of back and forth. I love how it keeps everything organized in one place, integrates smoothly into our workflow, and makes managing revisions faster and less stressful. It's also incredibly easy for clients to use, even for non-technical users. BugHerd has improved communication, reduced misunderstandings, and sped up our project delivery. All necessary information is clear from the start, enabling our team to act immediately, facilitating smoother, quicker project launches and happier clients. The initial setup of BugHerd was very easy, quick, and straightforward, and I would rate it a 10 on the recommendation scale—I’ve already recommended BugHerd to others. Review collected by and hosted on G2.com.

BugHerd is an excellent overall tool; there are a couple of points that could improve it. One limitation is that some clients need a small amount of guidance the first time they use it. A short, customizable onboarding walkthrough for end clients could make first-time use even smoother. Another idea of improvement could be advanced task filtering and reporting. When I have several projects on the go, it would be great to generate a report I could use with the team and send to a client. Bulk actions and deeper filtering would be beneficial. Review collected by and hosted on G2.com.

I really like that BugHerd makes it easy to select where on the page issues are and allows for chatting back and forth about those issues, which is super handy. Having a log of all that information is also great. I also appreciate being able to assign people to specific requests, which helps in managing tasks. The Kanban style board for tracking requests is another feature that makes keeping track of issues more manageable and ensures that things are getting taken care of. Review collected by and hosted on G2.com.

Every once in a while, I have issues with the sidebar that pops up getting in the way while reviewing designs, mostly for mobile review. Review collected by and hosted on G2.com.

The best thing about Bugherd is the Image capture review with all annotations. This helps my team to easily navigate to that particular page, saving plenty time. 2nd is integration with different tools which helps us to manage the notifications and data collection for reporting.

I do appreciate the customer support that i have received over the years which is fantastic and quick. I even had opportunity to connect with the CEO as well. Review collected by and hosted on G2.com.

I think improvements can be made to Bug herd aesthetics to make it user attractive. I personally would like to have the summary dashboard for all projects and can track or monitor status of each of them.

As of now structure is applicable for kanban view, can we explore to have a different view. Like timeline view or road map view etc. Review collected by and hosted on G2.com.

The streamlined communication between my team members, designers and clients has proven to be extremely useful. The digest report emails that automatically get sent out help a lot with keeping track of multiple projects at a glance without having to sift through hundreds of emails. I always have BugHer open in at least a few tabs (for different projects). I cant really imagine not using it Review collected by and hosted on G2.com.

I honestly struggle to find issues with bugherd at this point. Over the years I've made a lot of feature requests and pointed out bugs (ironic I know). The BugHerd team has always been responsive and has actually implemented a lot of the features I have asked for. Review collected by and hosted on G2.com.

I appreciate how simple it is to provide feedback to the development team for our project. This feature has made communication much smoother for both myself and my team. Not having to rely on back-and-forth emails has saved us an incredible amount of time. Review collected by and hosted on G2.com.

I find that switching between projects can be a bit cumbersome, as each one is treated as a separate website design project. It would be more convenient if everything were accessible in a single location. Perhaps this is due to the way the project manager has set things up, or maybe it's a misunderstanding on my part, but having everything together would definitely be helpful. Review collected by and hosted on G2.com.

Bugherd contextualizes issues and immediately puts them into our workflow. Key to that is the ability for users to tag any portion of a site and quickly say what is wrong. They don't need to give us more information about their device, browser, URL, etc. And we can immediately respond to them to get clarification, as-needed.

UPDATE: Since my original review, BH has added bulk tools which is a huge time saver! Review collected by and hosted on G2.com.

From time-to-time, clients have issues with the plugin not loading. It's not always clear whether that is an issue with the system or the user - I suspect the latter. Fortunately, there are workarounds! Review collected by and hosted on G2.com.

I find BugHerd to be an incredibly user-friendly tool, which made our recent website QA process both effective and enjoyable. After migrating our WordPress website faircg.com to HubSpot, BugHerd helped us resolve numerous issues such as broken URLs, design flaws, and form submission problems. Its super easy UI stands out, making it simple for our QA team to submit bugs effortlessly. The ease of initial setup was noteworthy, as it was very straightforward for the team to get started. This has all contributed to our positive experience, and I'm highly likely to recommend BugHerd, rating it a 10 for its efficiency and effectiveness. Review collected by and hosted on G2.com.

I think its an awesome tool. keep it up guys Review collected by and hosted on G2.com.

I have been using BugHerd for a month primarily to receive client feedback on website development and to identify any bugs. I appreciate how straightforward it was to start using BugHerd with almost no setup required, offering a seamless experience. Having a platform dedicated to feedback is invaluable, and I find the feature that attaches comments directly to screenshots particularly helpful, as it greatly enhances communication clarity. This screenshot feature is almost the best part of using BugHerd for me. Besides screenshots, I also enjoy the comments and the task board view, which further contributes to a productive feedback process. Review collected by and hosted on G2.com.

I find the layout of BugHerd to be a bit cluttered and not very modern. It appears very intense, and I believe a more minimalistic and sleek design would improve the user experience significantly. Review collected by and hosted on G2.com.

We're a creative agency who create a fair few websites for clients, and Bugherd is invaluable to us in the build and testing stages and for client-reviews for tracking and triaging amends and bugs, and we use it on all of our websites.

Having screenshots and being able to see pins on the actual pages to refer to the location of the issue is incredibly useful as a development team, and our project team can easily prioritize issues, assign them to the relevant developer/designer/copywriter, and report progress on issues back to our clients. For some websites we also leave on the public feedback so we can get suggestions for improvement from the public too.

Our clients find it really easy to use, and love that they can quickly and easily pinpoint issues for us to review.

It's super-easy to install on a website too, just a simple javascript include. Review collected by and hosted on G2.com.

I seriously can't think of anything i dislike about it - it's great! Review collected by and hosted on G2.com.

BugHerd makes collecting website feedback incredibly easy and organized. The visual pin system is intuitive — you can tag issues directly on the page without needing long explanations or screenshots in emails. It captures all the technical details automatically (browser, OS, URL), which saves a ton of time for both QA and developers. It was easy to install and get started. The task board keeps everything transparent and easy to track from report to resolution. Overall, it’s a simple, effective tool that makes web reviews and collaboration much smoother. Review collected by and hosted on G2.com.

BugHerd doesn’t have a built-in “Export to PDF” button. I wish it did to make it easier to send feedback out to other teams to execute on the changes.

Wished that within the guests .. there was an option to select someone to be a reviewer only and to select someone that is more of a stakeholder that has to provide an approval or a decision. Review collected by and hosted on G2.com.