Bright Pattern Reviews & Product Details

Very powerful software & great customer service. Review collected by and hosted on G2.com.

There are literally no dislikes in my book. Review collected by and hosted on G2.com.

As per the title, it is the flexibility of the system and how easy it is to use, and what takes BP to the next level is the service I receive from them. They want to learn and they want to get even better and to do that they actually engage with their customers. I was impressed by their original RFP presentation/demo! We were using an outdated version of their system which was supplied by Aspect so I was sceptical as the version we had was not good but we found out Aspect were selling us a version which was 2 years old and everything was simply hard and had to be done their way. It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them. so flexibility simplicity and their engagement is second to none and I would always recommend BP Review collected by and hosted on G2.com.

I haven't had any downsides as of yet and I am sure there will be some from time to time, but I am confident that whatever happens, they will go the extra mile to get it sorted Review collected by and hosted on G2.com.

The software is easy to use for every agent Review collected by and hosted on G2.com.

I would like a better way to customize reports. The administration of all users, we need to activate and deactivate users, and this is one by one. I would like an option to do this on batch way. Review collected by and hosted on G2.com.

The people and support amaze as well as strong feature set Review collected by and hosted on G2.com.

Really nothing to note here overall they meet all needs Review collected by and hosted on G2.com.

True Omnichannel platform with great flexibility. The implementation timeline is short compared to other ACD platforms. Review collected by and hosted on G2.com.

Nothing specific. The current integration to the various AI platforms is being improvised and we are looking forward to that. Review collected by and hosted on G2.com.

The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective. Review collected by and hosted on G2.com.

Unfortunately, my primary CRM does not offer the option to integrate with Bright Pattern. My primary CRM is useful for targeting voters and tracking their support of our campaigns, but it does not have the capacity to integrate with external software like Bright Pattern. Review collected by and hosted on G2.com.

We have used multiple capabilities from the platform, the full web based access for both agents/supervisor and admin is great as it allows to used it from anywhere. Review collected by and hosted on G2.com.

We will like to see out of the box way to integrate easily chat bot/virtual agent capabilities. Review collected by and hosted on G2.com.

There are so many options, and they continue to work and improve their software. The reporting is great they have several reports to choose from, and you can also customize the reports. We continue to find different features and ways to use the system. The update version of Bright Pattern has improved the look and functionality for the agents utilizing the software. Review collected by and hosted on G2.com.

There are so many different use case scenarios I am not sure that we are utilizing the product to the fullest. I would like to be able to do more customizing of the view the agents see, allowing them to see more of the stats of their own as well as their department. Review collected by and hosted on G2.com.

Ease of configuration, low cost, and scalability Review collected by and hosted on G2.com.

Really cannot think of anything, sales cycle is short, tools are easy to use, and configuration is simple. Review collected by and hosted on G2.com.

I have been using this software for several years now and each release continues to add value to the platform. I have implemented Bright Pattern for multiple contact centers including those using contracted BPO call centers. The platform is easy to use and simple to train others to use. This includes the call flow (scenario) development interface. It is all web based so no special tools or software is required to start a build. I have call center managers at multiple sites that are capable of managing their own development without the assistance of their IT departments. The omnichannel options are great. Inbound voice, web chat, sms chat, and email are easy to use and implement quickly. Outbound voice and marketing campaigns are a little more invasive in their setup but still easy to configure. I think the Inbound web chat is one of my favorite channels. One code snippet embedded in our website and the call center manager can customize and edit the look and feel from within the platform without the need of IT support or a web developer. Wallboards are another great feature addition to the platform. This has given my users the ability to build custom dashboards that can be presented to not only management/supervisors but to all the agents as well. The platform is a stable, the development is easy, and my teams love using it. Review collected by and hosted on G2.com.

I don't have too many dislikes about Bright Pattern as a contact center solution. I do have some enhancements that I think could be added to further improve the functionality. I would like to see some sort of scenario flow for inbound email to customize and build a screen pop. I feel like this functionality in inbound chat and voice flows is powerful and I would like that same capability with handling emails. I would also like to see the built in knowledge base tool expanded to support both email and chat and allow for auto file attachments to emails and chat responses. This would improve an agents handling time for each customer interaction. Review collected by and hosted on G2.com.