--- title: Bright Pattern Reviews meta\_title: 'Bright Pattern Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 99 reviews by the users' company size, role or industry to find out how Bright Pattern works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 99 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Bright Pattern Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Bright Pattern but has limited features. Are you part of the Bright Pattern team? [Upgrade your plan](https://my.g2.com/bright-pattern/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com. * * * Seller [Bright Pattern](https://www.g2.com/sellers/bright-pattern) Discussions [Bright Pattern Community](https://www.g2.com/products/bright-pattern/discuss) Languages Supported English Solution Type All-in-One Overview by Chris Wong Show More ## Pricing Pricing provided by Bright Pattern. ### Enterprise Contact Vendor ### Professional Contact Vendor [ View More Pricing Information ](https://www.g2.com/products/bright-pattern/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/bright-pattern/competitors/alternatives) ## User Insights Average based on 99 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/18/2023 "Useable but integrations could use some bolstering" 2.5/5 What do you like best about Bright Pattern? One of the great things about Brightpattern was the ability to screen record the agents so we can have another layer of quality to quantify or go over. We really like that so we can hone in on in-call skills. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? Their integration into Salesforce has been spotty as best and we are still trying to find the right solution to some issues we see happen regularly. We would love to see it work better with omnichannel as well. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? We need telephones for our agents in the contact center and brightpattern was the only one. I wish we benefitted more out of this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 12/5/2019 "Bright Pattern Review" 2.5/5 What do you like best about Bright Pattern? I like the overall look of the user interface. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? I do not like that you cannot hear when you are receiving an email like you can when you receive a chat message or phone call. Review collected by and hosted on G2.com. Recommendations to others considering Bright Pattern: Try it Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Bright Pattern makes it easier for supervisors and administrators to see the teams performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Enterprise (\> 1000 emp.) 12/4/2019 "Bright Pattern" 2.5/5 What do you like best about Bright Pattern? Organized, functional and smooth most of the time Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? Logs off randomly, doesn't automatically update Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Efficient organization of incoming emails Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HF Howard F. CTO Mid-Market (51-1000 emp.) 11/13/2018 "The Good, The Bad and the Ugly" 2.5/5 What do you like best about Bright Pattern? Pretty solid system and can be easy to administer. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? Sometimes it's hard to determine how to do things since documentation is very sketchy. I also have an issue on the amount of time it takes to return with an answer to an issue, yes you get an instant response with a ticket but getting the answer is the problem. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Trying to resolve an issue with getting call data every 15 minutes. Call records are dropped from the report and the engineers don't know why or it's low on their list of things to do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Small-Business (50 or fewer emp.) 3/26/2019 "Does the job" 3/5 What do you like best about Bright Pattern? The ease of accessing on a mobile device Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? The manuals/guides are hard to follow and reporting is not customizable within the software itself. Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Customer care contact. The virtual queue option helps keep callers from becoming irate and impatient during periods of high call volume Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 11/15/2018 "Difficult integration" 2.5/5 What do you like best about Bright Pattern? customer service is usually very prompt. Review collected by and hosted on G2.com. What do you dislike about Bright Pattern? Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed. The UI could be easier to use too. Looking forward to the auditing features that are coming soon. Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed... Review collected by and hosted on G2.com. What problems is Bright Pattern solving and how is that benefiting you? Call distribution. Would be great to have more workforce management built in too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Bright Pattern? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bright Pattern ](https://www.g2.com/products/bright-pattern/discussions/new) GU Guest User • Last activity over 3 years ago What is the use of Bright Pattern? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) GU Guest User • Last activity 5 days ago What improvements would you recommend for Bright Pattern to better meet your contact center needs? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-bright-pattern-to-better-meet-your-contact-center-needs) [ View all Discussions ](https://www.g2.com/products/bright-pattern/discuss) ## Pricing Options Pricing provided by Bright Pattern. ### Enterprise Contact Vendor ### Professional Contact Vendor ### Voice Select Contact Vendor [ View More Pricing Information ](https://www.g2.com/products/bright-pattern/pricing) Bright Pattern Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/bright-pattern-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/bright-pattern-vs-five9-intelligent-cloud-contact-center-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-bright-pattern) ##### ##### Bright Pattern Features Channels Voice Live Chat Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/bright-pattern/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Call Compliance](https://www.g2.com/categories/call-compliance) ##### Explore More [Which tool integrates listing management with local SEO reporting?](https://www.g2.com/discussions/which-tool-integrates-listing-management-with-local-seo-reporting)[Best platforms for automating merchandising strategies](https://www.g2.com/discussions/what-are-the-best-platforms-for-automating-merchandising-strategies)[What programmatic job advertising platforms automate posting distribution and bid optimization so a recruiting team stops manually managing job boards one by one?](https://www.g2.com/discussions/what-programmatic-job-advertising-platforms-automate-posting-distribution-and-bid-optimization-so-a-recruiting-team-stops-manually-managing-job-boards-one-by-one) [Which applicant tracking systems do professional recruiters trust most based on real user reviews?](https://www.g2.com/discussions/what-s-the-best-ats-for-companies-running-multiple-open-roles-and-hiring-processes-simultaneously)[Best platforms for drag-and-drop email design](https://www.g2.com/discussions/what-are-the-best-platforms-for-drag-and-drop-email-design)[Pros and Cons Details](https://www.g2.com/products/bright-pattern/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)