Bright Pattern Reviews & Product Details

customer service is usually very prompt. Review collected by and hosted on G2.com.

Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed. The UI could be easier to use too. Looking forward to the auditing features that are coming soon. Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed... Review collected by and hosted on G2.com.

I like that it is integrated with Zendesk Review collected by and hosted on G2.com.

It periodically just logs out and suddenly you're missing calls. Like sometimes it's fine for hours, then sometimes it logs you out every 10 minutes. Review collected by and hosted on G2.com.

Integrates neatly with other platforms like Zendesk as an app. Versatile in your ability to accept calls via softphone, deskphone, or route to an external number. Review collected by and hosted on G2.com.

Softphone frequently encounters errors or logs itself out when tabs are refreshed or new tabs are opened. This may be due to using the system as an app within Zendesk. Review collected by and hosted on G2.com.

cloud based, captured recorded calls for review, a lot of different report to manage a call center Review collected by and hosted on G2.com.

supervisor view can be better and more simplified Review collected by and hosted on G2.com.

The platform has all the channels needed to support your client base in the call center environment. Review collected by and hosted on G2.com.

A more robust scripting engine for clients/vendors who don't have a CRM. Review collected by and hosted on G2.com.

call quality, parallel use of agents, simple use Review collected by and hosted on G2.com.

lack of proper dashboard, call history on the fly Review collected by and hosted on G2.com.

I like Bright Pattern's versatility. It seems to be compatible with most WFM software. Including Money, Pipkins. Which the company i work at has used in the past Review collected by and hosted on G2.com.

I dislike that their reporting it could use work. Not a lot of options, but I do like how simple the export method is, csv. makes everyone's life easier. Review collected by and hosted on G2.com.

It is easy to use, fast to implement. Documentation is clear and easy to understand. The ease of use and obviousness of its user interface for both agents, supervisors and system administrators is a plus. Even without referring to docs one can find its way around. Everything is web based with the help of a browser plugin, all user interfaces are running in a web browser. Compatible with all major web browsers. Large call center deployments are made easy. The best outbound dialler for large scale call centers I have seen. Good quality reporting data accumulation for future reports that may be needed. Review collected by and hosted on G2.com.

There is a visible effort of the company, making the integration with third party applications easier but some crucial points are yet missing. Review collected by and hosted on G2.com.

On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running.

On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training and compliance purposes

Customer service is very good. The staff is knowledgeable and very responsive to questions and requests. Review collected by and hosted on G2.com.

List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to a list during a live campaign. Review collected by and hosted on G2.com.