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Bright Pattern Reviews & Product Details

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

Seller

Bright Pattern

Discussions

Bright Pattern Community

Languages Supported

English

Overview by

Chris Wong

Pricing

Pricing provided by Bright Pattern.

Enterprise

Contact Vendor

Professional

Contact Vendor

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Bright Pattern Media

Bright Pattern

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Keith M.

CTO

Small-Business (50 or fewer emp.)

12/6/2018

"25 Years of Call Center Experience, BrightPattern is the best."

5/5

What do you like best about Bright Pattern?

Ease of use, coupled with excellent features.Virtual queue callback should be more of a "thing". Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Virtual queue callback should be more of a "thing". Review collected by and hosted on G2.com.

Recommendations to others considering Bright Pattern:

If you are on the bubble, buy it. Period. Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better! Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

11/17/2021

"bright pattern"

5/5

What do you like best about Bright Pattern?

bright pattern is an intelligent system to use as the updates are easy to use and install, very rare the system crashes and causes issues. i have worked in many call centres and have not used such a sound system previously. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Not much at all that I don't like about the system; as stated above, the updates regularly and keep the system running smooth. Very rare, it crashed, but when it did, within minutes, it's resolved. Review collected by and hosted on G2.com.

Ashish B.

Business Head

Enterprise (> 1000 emp.)

11/16/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"one of the best Cloud Contact Centre Solution Available in Market"

5/5

What do you like best about Bright Pattern?

Ease of Use with no complexity vis a vis competition

Stable PLatform with Min Support required

Ready to use Integrations

Partner Network that can be relied upon Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

I would have liked more integration on WFM, Sentiment Analysis, Transcriptions etc

Vertical based solutions would have been a big plus Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

11/15/2021

"Bright Pattern review!"

4.5/5

What do you like best about Bright Pattern?

How easy it is to navigate, and easy to teach new employees Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

That even with top speed internet, my BP drops if I am not constantly on it Review collected by and hosted on G2.com.

Srikanthbv v.

Presales

Enterprise (> 1000 emp.)

12/3/2020

"The best contact centre solution"

5/5

What do you like best about Bright Pattern?

Customer Experience and easy to deploy, integrations etc. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Nothing to mention. More marketing materials would require Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

11/15/2021

"Thank you for your help!"

5/5

What do you like best about Bright Pattern?

Brightpattern technology is the best and only Ommunichannel solution that I can introduce to others with confidence.I appreciate their support too. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

License model could be adjusted for users to start using it quickly with just simple features without outbound functionality Review collected by and hosted on G2.com.

Brandon C.

Customer Care Operations Manager

Small-Business (50 or fewer emp.)

3/10/2021

"Solid software with an incredible integration team"

5/5

What do you like best about Bright Pattern?

Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Admin experience is good, but some areas have room for improvement (ex: settings are not always where you'd expect them). Review collected by and hosted on G2.com.

Darren P.

Partner

Small-Business (50 or fewer emp.)

11/13/2020

"The first cloud based (multitenant) omnichannel platform on the market and still one of the best"

5/5

What do you like best about Bright Pattern?

-Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels

-Bright Pattern has a mature offering and experienced executive team of contact center veterans

-One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI.

-They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise.

-Pricing is fair and they don't nickel and dime customers

-When customers have a custom request, the answer is nearly always "yes"

-Natively built for the cloud, was built as an omnichannel solution, great QA tools, single view of the customer and agent, screen monitoring and recording, amazing engineering team that keeps innovation constant

-The Sales Engineer, Nick, kicks ass. Great guy, very knowledgeable and helpful. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

The name, but that's my problem. I like when a company name tells you what they do. Otherwise, super-solid platform and a great value Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

No more disparate systems for voice, chat, email and SMS. Single unified system with a "single pane of glass" UI

No siloed data - all data across all channels is unified

Great QA which helps to continually improve operations, agent performance and CX

Easily integrated with CRM, ticketing system and WFM Review collected by and hosted on G2.com.

Jowie G.

Senior Supervisor Service Desk

Enterprise (> 1000 emp.)

12/22/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Cloud Contact Center Managing made easy"

5/5

What do you like best about Bright Pattern?

It is cloud-based solution which can be accessible anywhere you are. Administration portal is intuitive and building call flows never been this easy. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

Documentation need to be more detailed. Also, Bright Pattern needs to start offering certifications. Review collected by and hosted on G2.com.

Recommendations to others considering Bright Pattern:

If you are looking for an Omni-channel solution, this is the right product for you.

It has integration to other CRMs as well. They also listen to your suggestions to improve the product. Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

We can turn up new contact centers in matter of day. Review collected by and hosted on G2.com.

Gerry G.

Small-Business (50 or fewer emp.)

3/3/2021

"Best in the Biz!"

5/5

What do you like best about Bright Pattern?

Very powerful software & great customer service. Review collected by and hosted on G2.com.

What do you dislike about Bright Pattern?

There are literally no dislikes in my book. Review collected by and hosted on G2.com.

Recommendations to others considering Bright Pattern:

Bright Pattern should be a serious consideration for any business in search of a powerful inbound and outbound solution that can also incorporate text and social messaging. Review collected by and hosted on G2.com.

What problems is Bright Pattern solving and how is that benefiting you?

We use the predictive dialing power of Bright Pattern to automate our outgoing calls and make over 10 times the dials that we would otherwise make. Review collected by and hosted on G2.com.