Bright Pattern Reviews & Product Details

Fast Campaign deployment, hundred of features and very flexible with excellent customer support Review collected by and hosted on G2.com.

I haven't found any downside aspect, administrating 10 instances, and I still can't find any reason to dislike. Review collected by and hosted on G2.com.

Ease of use, coupled with excellent features. Virtual queue callback should be more of a "thing". Review collected by and hosted on G2.com.

Virtual queue callback should be more of a "thing". Review collected by and hosted on G2.com.

bright pattern is an intelligent system to use as the updates are easy to use and install, very rare the system crashes and causes issues. i have worked in many call centres and have not used such a sound system previously. Review collected by and hosted on G2.com.

Not much at all that I don't like about the system; as stated above, the updates regularly and keep the system running smooth. Very rare, it crashed, but when it did, within minutes, it's resolved. Review collected by and hosted on G2.com.

Ease of Use with no complexity vis a vis competition

Stable PLatform with Min Support required

Ready to use Integrations

Partner Network that can be relied upon Review collected by and hosted on G2.com.

I would have liked more integration on WFM, Sentiment Analysis, Transcriptions etc

Vertical based solutions would have been a big plus Review collected by and hosted on G2.com.

How easy it is to navigate, and easy to teach new employees Review collected by and hosted on G2.com.

That even with top speed internet, my BP drops if I am not constantly on it Review collected by and hosted on G2.com.

Customer Experience and easy to deploy, integrations etc. Review collected by and hosted on G2.com.

Nothing to mention. More marketing materials would require Review collected by and hosted on G2.com.

Brightpattern technology is the best and only Ommunichannel solution that I can introduce to others with confidence. I appreciate their support too. Review collected by and hosted on G2.com.

License model could be adjusted for users to start using it quickly with just simple features without outbound functionality Review collected by and hosted on G2.com.

Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy. Review collected by and hosted on G2.com.

Admin experience is good, but some areas have room for improvement (ex: settings are not always where you'd expect them). Review collected by and hosted on G2.com.

-Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels -Bright Pattern has a mature offering and experienced executive team of contact center veterans -One key thing that sets Bright Pattern apart from other vendors is their speed of deployment. They also have great and quick ROI. -They are a great all-in-one solution but also have out-of-the-box integrations to fulfill the needs of any size of contact center both SMB and Enterprise. -Pricing is fair and they don't nickel and dime customers -When customers have a custom request, the answer is nearly always "yes" -Natively built for the cloud, was built as an omnichannel solution, great QA tools, single view of the customer and agent, screen monitoring and recording, amazing engineering team that keeps innovation constant -The Sales Engineer, Nick, kicks ass. Great guy, very knowledgeable and helpful. Review collected by and hosted on G2.com.

The name, but that's my problem. I like when a company name tells you what they do. Otherwise, super-solid platform and a great value Review collected by and hosted on G2.com.

It is cloud-based solution which can be accessible anywhere you are. Administration portal is intuitive and building call flows never been this easy. Review collected by and hosted on G2.com.

Documentation need to be more detailed. Also, Bright Pattern needs to start offering certifications. Review collected by and hosted on G2.com.