Bright Pattern Reviews & Product Details

It's very easy to use to change your status, disposition calls or transfer customers. Review collected by and hosted on G2.com.

Fewer functions than other software I've used, transfer option is glitchy and doesn't always work, and always starts agents in available status immediately as soon as they log in with no buffer to start their day. Review collected by and hosted on G2.com.

About the UI and Omni Channel in built out of box integrated services and API to and any external applications on cloud or on premises It is one of TOP 2 -3 products we have seen in India Markets Review collected by and hosted on G2.com.

They don't have a regular fixed named user pricing for one time shifts running out of India for US or UK operations kind of client also they don't have a India based Tenant, which is mandatory for BFSI clients of India. Review collected by and hosted on G2.com.

Bright Pattern is a fully functional contact centre platform in the cloud with the capabilities of an Enterprise Grade contact centre platform. The platform also offers many additional features that aren't as readily available on an Enterprise Grade contact centre without the use of third party applications. Review collected by and hosted on G2.com.

There isn't much to dislike about the platform. Review collected by and hosted on G2.com.

Bright Pattern has many similar features I have liked about other call center management systems but so far I have enjoyed actually having customer service, great reports, and reliable service that doesn't break down all the time! Review collected by and hosted on G2.com.

I have been live with Bright Pattern since August and they have gone down once.. Compared to other companies, like five9, that were down once a month. I can handle just once! Review collected by and hosted on G2.com.

The depth of the scenario builder allows for highly customizable handling of contacts based on nearly any variable you can imagine. There is a low barrier to entry in creating customizable routing scenarios. Support is prompt and knowledgeable. The implementation process is more smooth than their competitors. Review collected by and hosted on G2.com.

Out-of-the-box reporting is lacking. In order to utilize the native data it needs to be exported to another application. Review collected by and hosted on G2.com.

Powerful, flexible solution with many settings that allows you to meet any customer requirements. With each update, the platform gets new functionality based on partners and customer's requests. Review collected by and hosted on G2.com.

Sometimes, there is a long gap between the announcement of a new feature and its commercial availability. On the other hand, in the end, we get a stable solution with minimal bugs. Review collected by and hosted on G2.com.

Quality analytics is the best tool to know what it works and doesn't work Review collected by and hosted on G2.com.

There is nothing that I don't like I think is a great tool Review collected by and hosted on G2.com.

Very well-designed system, stable. Never had any downtimes. Excellent user interface. Review collected by and hosted on G2.com.

I can't really say anything negative about it. Review collected by and hosted on G2.com.

Bright Pattern has done a great job building an easy to deploy Omnichannel CCaaS Platform, Flexible, Scalable and built-in with many APIs ready to use. Review collected by and hosted on G2.com.

Nothing to dislike, but, as sometimes happens with SaaS models, there have been minor feature caveats, but all of them have been adequately addressed by the support team. Review collected by and hosted on G2.com.

The best feature of Bright Pattern is the customer service! Our implementation of the product was incredibly supported by the Bright Pattern team. Review collected by and hosted on G2.com.

I would like to see more seamless integrations with other products (more CRM tools, etc.) so all relevant fields in Bright Pattern sync with those tools Review collected by and hosted on G2.com.